15-099.00 Level 3 Communications: New City Hall Phone Service (5-091
Document No.DID-0000350293 (3)
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Customer Information and Contract Specifications
Customer Name: City of Spokane Valley
Service Order
Service Address Description Order Term Qty Unit MRC Unit NRC Total MRC Total NRC
Type (Months)
11707E SPRAGUE Voice T1 Flat ISDN Renewal 24 1 $166.88 $0.00 $166.88 $0.00
AVE,Suite 106
SPOKANE VALLEY,WA
99206 USA
-Includes 6500 LD Minutes-
Flexcall(total).
Domestic LD
-Interstate 8xx $0.0276
-Intrastate 1+ $0.0500
-Intrastate 8xx $0.0560
-Interstate 1+ $0.0251
Individual Telephone Numbers 635 N/A N/A $74.63 $0.00
-First 100 ITNs:Priced as 100
$0.00 mrc/$0.00 nrc
-ITNs over 100:Priced as 535
$0.15 mrc/$0.35 nrc
Additional Directory Listing 1 $24.27 $0.00 $24.27 $0.00
-Listing=Suite Charge
-Listing Type=Business
Additional Directory Listing 1 $24.27 $0.00 $24.27 $0.00
-Listing=Suite Charge
-Listing Type=Business
Subtotal $290.05 $0.00
Totals $290.05 $0.00
Terms and Conditions Governing This Order
1. This confidential Customer Order may not be disclosed to third parties and is non-binding until accepted by Level 3 as
set forth in section 4.
2. Pricing is generally valid for 90 calendar days from the date indicated unless a different time period is otherwise
specified herein. Prior to installation Level 3 may give written notice to Customer (which may be via e-mail) of price
increases due to price changes by off-net suppliers. Customer has 2 business days following such notice to terminate this
Customer Order (without liability) otherwise Customer is deemed to accept the increase. Services may be provided by
Level 3 or its affiliates. If any aspect of the Services set forth herein is to be provided internationally, a Local Country
Agreement may be required.
3. If a generic demarcation point(such as a street address) is provided, the demarcation point for on net services shall be
Level 3's Minimum Point of Entry(MPOE)at such location (as determined by Level 3) and off-net demarcation points shall
be the off-net vendor's MPOE. If this Customer Order identifies aspects of services which are procured by Customer
directly from third parties, Level 3 is not liable for such services.
Service Order Confidential Page 1 of 3
Document No.DID-0000350293 Level(3)3
conMuNicartems
4. Customer places this Customer Order by signing (including electronic or digital signature) or otherwise acknowledging
(in a manner acceptable to Level 3) this document and returning it to Level 3. The Service identified in this Customer
Order shall be governed by and subject to the Master Service Agreement(s) and Service Schedule(s) (if any) between
Level 3 and Customer(or its affiliate if expressly provided for under such affiliate Master Service Agreement)applicable to
such Service. If Customer has not executed a Master Services Agreement with Level 3 but has executed a services
agreement(including but not limited to Standard Terms and Conditions)with an affiliate of Level 3 ("Affiliate Agreement"),
then the terms of the most recent such Affiliate Agreement shall apply to the Service herein (to the extent not inconsistent
with this Customer Order) provided that in such cases, the current standard Level 3 Service Schedule applicable to the
Services shall apply. In the event that Level 3 and Customer have not executed a Master Service Agreement and/or
applicable Service Schedule(s)with respect to such Service and have not executed an Affiliate Agreement,then Level 3's
standard Master Service Agreement/Service Schedule(s) (as of the date of this Customer Order) shall govern, a copy of
which are available upon request. Notwithstanding anything in any Affiliate Agreement to the contrary, Level 3's
acceptance of this Order will be evidenced by(and this Order will be binding on both parties upon)the earlier of Level 3's
written delivery of a Customer Commit Date ("CCD") (i.e. the projected installation date) or Level 3's delivery of the
requested Service. Additionally, notwithstanding anything in Customer's Affiliate Agreement to the contrary, at the end of
the Service Term, the Services set forth herein shall renew on a month to month basis, terminable by either party with 30
days'advanced written notice and the rates are subject to change upon 30 days' notice from Level 3.
5. Neither party shall be liable for any damages for lost profits, lost revenues, loss of goodwill, loss of anticipated savings,
loss of data or cost of purchasing replacement service, or any indirect, incidental, special, consequential, exemplary or
punitive damages arising out of the performance or failure to perform under this Customer Order. Customer's sole
remedies for any outages, failures to deliver or defects in Service are contained in the service levels applicable to the
affected Service.
6. All transport services ordered from Level 3 will be treated as interstate for regulatory purposes. Customer may certify
transport service as being intrastate (for regulatory purposes only) in a format as required by Level 3, but only where the
transport services are sold on a stand-alone basis,the end points for the service are located in the same state and neither
end point is a Level 3 provided IP port ("Intrastate Services"). Where Customer requests that services be designated as
Intrastate Services, Customer certifies to Level 3 that not more than 10% of Customer's traffic utilizing the Intrastate
Services will be originated or terminated outside of the state in which the Intrastate Services are provided. Such election
will apply prospectively only, and will apply to all Intrastate Services stated in this Customer Order.
7. Charges for certain Services are subject to(a) a property tax surcharge of 4.25% and (b)a cost recovery fee of 3% per
month to reimburse Level 3 for various governmental taxes and surcharges. Such charges are subject to change by Level
3 and shall be applied regardless of whether Customer has delivered a valid tax exemption certificate. For additional
details on taxes and surcharges that are assessed,visit www.level3.com/taxes.
8. Customer will pay Level 3's standard: (i) expedite charges (added to the NRC) if Customer requests a delivery date
inside Level 3's standard interval duration (which will be provided by Level 3 upon request and is currently available at
https://MvLevel3.net ) and (ii) ancillary charges for additional activities, features or options as set forth in Level 3's
ancillary charge summary, a copy of which is available upon request. If Level 3 cannot complete installation due to
Customer delay or inaction, Level 3 may begin charging Customer for the Service and Customer shall pay such charges
which will appear on Customer's first invoice following the Service Commencement Date.
9. For colocation, data center and/or hosting services, pre-arranged escorted access may be required at certain locations,
and cross connect services are subject to whether facilities are available at the particular location to complete the
connection.
10. Notwithstanding anything to the contrary herein, and IP VPN Services ordered hereunder are governed by the Service
Schedule for Converged Services.
Additional Order Terms
As used herein, "Level 3" includes Level 3's affiliates, including but not limited to tw telecom holdings, Ilc("TWTC"),where
such affiliates are providing the Services identified in the Order.
Service Order Confidential Page 2 of 3
Document No.DID-0000350293 Leaf `3)
C O M M U A I C A T I O k S
Invoices
Single prices shown above for bundled Services, or for Services provided at multiple locations, will be allocated among
the individual services for the purpose of applying Taxes and regulatory fees and also may be divided on the Customer's
invoice by location served.
Activation Support
If requested by Customer, and for an additional charge (see the then prevailing Time and Materials rates posted at
www.twtelecom.com), assistance with activating and/or configuring equipment on Customer's side of the Demarcation
Point may be provided ("Activation Support").
CPNI Disclosure Authorization
By placing this order through a third-party sales organization participating in an applicable Channel Sales program
("Authorized Sales Rep"), Customer authorizes and directs Level 3 to disclose to the Authorized Sales Rep,through which
Customer has ordered services, confidential information about Customer's services including, without limitation, all
Customer Proprietary Network Information ("CPNI"), as defined under federal law in in 47 U.S.C. 222 (as amended), the
regulations at 47 C.F.R. 64.2001 et seq. (as amended), and all state regulations addressing CPNI and/or confidentiality of
customer information. Customer waives all claims of any kind against Level 3 arising from or related to the disclosure of
CPNI or other confidential information to the Authorized Sales Rep.
Signature Block
Customer: City of Spokane Valley
Signature:
/ t
1
Name: Mike Jackson
Title: City Manager
Date: 8-17-15
Customer and the individual signing above represent that such individual has the authority to bind Customer to this
Agreement.
Service Order Confidential Page 3 of 3
Document No.DID-0000350293 !. eye!(3)
Long Distance Letter of Authorization
Customer Name: City of Spokane Valley
I hereby authorize Level 3 Communications, LLC or its affiliates including tw telecom holdings, Ilc ("Level 3") to
change my InterLATA and IntraLata Primary Exchange Carrier (PIC) for all of the services on the service order form
Document No. DID-0000350293 to Level 3.
Signature Block
Signature: ,
Name: Mike Jackson
Title: City Manager
Date: 8-17-15
Customer and the individual signing above represent that such individual has the authority to sign this authorization on
behalf of Customer.
Long Distance LOA Confidential Page 1 of 1