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16-103.00 NW Roof Consultants: CenterPlace Roof Repair AGREEMENT FOR SERVICES NW Roof Consultants Inc. THIS AGREEMENT is made by and between the City of Spokane Valley,a code City of the State of Washington,hereinafter"City"and NW Roof Consultants Inc.,hereinafter"Consultant,"jointly referred to as "Parties." IN CONSIDERATION of the terms and conditions contained herein,the Parties agree as follows: 1.Work to Be Performed. Consultant shall provide all labor,services,and material to satisfactorily complete the Scope of Services, attached as Exhibit A. A. Administration. The City Manager or designee shall administer and be the primary contact for Consultant. Prior to commencement of work,Consultant shall contact the City Manager or designee to review the Scope of Services, schedule, and date of completion. Upon notice from the City Manager or designee,Consultant shall commence work,perform the requested tasks in the Scope of Services, stop work, and promptly cure any failure in performance under this Agreement. B. Representations. City has relied upon the qualifications of Consultant in entering into this Agreement. By execution of this Agreement,Consultant represents it possesses the ability,skill,and resources necessary to perform the work and is familiar with all current laws, rules,and regulations which reasonably relate to the Scope of Services. No substitutions of agreed-upon personnel shall be made without the prior written consent of City. Consultant represents that the compensation as stated in paragraph 3 is adequate and sufficient for the timely provision of all professional services required to complete the Scope of Services under this Agreement. Consultant shall be responsible for the technical accuracy of its services and documents resulting therefrom, and City shall not be responsible for discovering deficiencies therein. Consultant shall correct such deficiencies without additional compensation except to the extent such action is directly attributable to deficiencies in City-furnished information. C. Standard of Care. Consultant shall exercise the degree of skill and diligence normally employed by professional consultants engaged in the same profession,and performing the same or similar services at the time such services are performed. D. Modifications. City may modify this Agreement and order changes in the work whenever necessary or advisable. Consultant will accept modifications when ordered in writing by the City Manager or designee, so long as the additional work is within the scope of Consultant's area of practice. Compensation for such modifications or changes shall be as mutually agreed between the Parties. Consultant shall make such revisions in the work as are necessary to correct errors or omissions appearing therein when required to do so by City without additional compensation. 2. Term of Contract. This Agreement shall be in full force and effect upon execution and shall remain in effect until completion of all contractual requirements have been met as determined by City. Consultant shall complete its work by August 30,2016,unless the time for performance is extended in writing by.the Parties. Agreement for Services(without professional liability coverage) Page 1 of 6 Either Party may terminate this Agreement for material breach after providing the other Party with at least 10 days' prior notice and an opportunity to cure the breach. City may,in addition,terminate this Agreement for any reason by 10 days'written notice to Consultant. In the event of termination without breach,City shall pay Consultant for all work previously authorized and satisfactorily performed prior to the termination date. 3. Compensation. City agrees to pay Consultant a not to exceed amount of $7,000, (which includes Washington State Sales Tax if any is applicable) as full compensation for everything done under this Agreement,as set forth in Exhibit A. Consultant shall not perform any extra,further,or additional services for which it will request additional compensation from City without a prior written agreement for such services and payment therefore. 4. Payment. Consultant shall be paid monthly upon presentation of an invoice to City. Applications for payment shall be sent to the City Finance Department at the below-stated address. City reserves the right to withhold payment under this Agreement for that portion of the work(if any)which is determined in the reasonable judgment of the City Manager or designee to be noncompliant with the Scope of Services, City standards, City Code, and federal or state standards. 5. Notice. Notices other than applications for payment shall be given in writing as follows: TO THE CITY: TO THE CONSULTANT: Name: Christine Bainbridge, City Clerk Name: NW Roof Consultants,Inc. Phone: (509)921-1000 Phone: (208)772-8424 Address: 11707 East Sprague Ave., Suite 106 Address: 8680 Wayne Drive Spokane Valley, WA 99206 Hayden Lake,ID 83835 6.Applicable Laws and Standards. The Parties,in the performance of this Agreement,agree to comply with all applicable federal,state,and local laws and regulations. Consultant warrants that its designs,construction documents, and services shall conform to all federal, state, and local statutes and regulations. 7. Certification Regarding Debarment, Suspension, and Other Responsibility Matters — Primary Covered Transactions. A.By executing this Agreement,the Consultant certifies to the best of its knowledge and belief that it and its principals: 1. Are not presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from covered transactions by any federal department or agency; 2. Have not within a three-year period preceding this proposal been convicted of or had a civil judgment rendered against them for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a public (federal, state, or local)transaction or contract under a public transaction;violation of federal or state antitrust statutes or commission of embezzlement,theft,forgery,bribery,falsification or destruction of records, making false statements, or receiving stolen property; 3. Are not presently indicted for or otherwise criminally or civilly charged by a governmental entity (federal, state, or local) with commission of any of the offenses enumerated in paragraph (A)(2)of this certification;and 4. Have not within a three-year period preceding this application/proposal had one or more Agreement for Services(without professional liability coverage) Page 2 of 6 public transactions(federal, state, or local)terminated for cause or default. B. Where the prospective primary participant is unable to certify to any of the statements in this certification, such prospective participant shall attach an explanation to this Agreement. 8.Relationship of the Parties. It is understood and agreed that Consultant shall be an independent contractor and not the agent or employee of City,that City is interested in only the results to be achieved, and that the right to control the particular manner,method,and means in which the services are performed is solely within the discretion of Consultant. Any and all employees who provide services to City under this Agreement shall be deemed employees solely of Consultant. The Consultant shall be solely responsible for the conduct and actions of all its employees under this Agreement and any liability that may attach thereto. 9. Ownership of Documents. All drawings,plans, specifications,and other related documents prepared by Consultant under this Agreement are and shall be the property of City, and may be subject to disclosure pursuant to chapter 42.56 RCW or other applicable public record laws. The written, graphic, mapped, photographic, or visual documents prepared by Consultant under this Agreement shall, unless otherwise provided, be deemed the property of City. City shall be permitted to retain these documents, including reproducible camera-ready originals of reports,reproduction quality mylars of maps,and copies in the form of computer files, for the City's use. City shall have unrestricted authority to publish, disclose, distribute, and otherwise use, in whole or in part,any reports, data, drawings, images, or other material prepared under this Agreement,provided that Consultant shall have no liability for the use of Consultant's work product outside of the scope of its intended purpose. 10.Records. The City or State Auditor or any of their representatives shall have full access to and the right to examine during normal business hours all of Consultant's records with respect to all matters covered in this Agreement. Such representatives shall be permitted to audit,examine,make excerpts or transcripts from such records,and to make audits of all contracts,invoices,materials,payrolls,and record of matters covered by this Agreement for a period of three years from the date final payment is made hereunder. 11. Insurance. Consultant shall procure and maintain for the duration of the Agreement, insurance against claims for injuries to persons or damage to property which may arise from or in connection with the performance of the work hereunder by Consultant, its agents,representatives,employees,or subcontractors. A. Minimum Scope of Insurance. Consultant shall obtain insurance of the types described below: 1.Automobile liability insurance covering all owned,non-owned,hired,and leased vehicles. Coverage shall be written on Insurance Services Office(ISO)form CA 00 01 or a substitute form providing equivalent liability coverage. 2. Commercial general liability insurance shall be at least as broad as ISO occurrence form CG 00 01 and shall cover liability arising from premises,operations, stop-gap independent contractors and personal injury,and advertising injury. City shall be named as an additional insured under Consultant's commercial general liability insurance policy with respect to the work performed for the City using an additional insured endorsement at least as broad as ISO CG 20 26. 3. Workers' compensation coverage as required by the industrial insurance laws of the State of Washington. Agreement for Services(without professional liability coverage) Page 3 of 6 B. Minimum Amounts of Insurance. Consultant shall maintain the following insurance limits: 1.Automobile liability insurance with a minimum combined single limit for bodily injury and property damage of no less than$1,000,000 per accident. 2.Commercial general liability insurance shall be written with limits no less than$1,000,000 for each occurrence, and$2,000,000 for general aggregate. C. Other Insurance Provisions. The policies are to contain,or be endorsed to contain,the following provisions for automobile liability and commercial general liability insurance: 1.Consultant's insurance coverage shall be primary insurance with respect to the City. Any insurance,self-insurance,or insurance pool coverage maintained by City shall be in excess of Consultant's insurance and shall not contribute with it. 2. Consultant shall fax or send electronically in .pdf format a copy of insurer's cancellation notice within two business days of receipt by Consultant. 3.If Consultant maintains higher insurance limits than the minimums shown above,City shall be insured for the full available limits of commercial general and excess or umbrella liability maintained by Consultant, irrespective of whether such limits maintained by Consultant are greater than those required by this Agreement or whether any certificate of insurance furnished to the City evidences limits of liability lower than those maintained by Consultant. 4. Failure on the part of Consultant to maintain the insurance as required shall constitute a material breach of the Agreement,upon which the City may,after giving at least five business days' notice to Consultant to correct the breach,immediately terminate the Agreement,or at its sole discretion, procure or renew such insurance and pay any and all premiums in connection therewith, with any sums so expended to be repaid to City on demand, or at the sole discretion of the City, offset against funds due Consultant from the City. D.Acceptability of Insurers. Insurance is to be placed with insurers with a current A.M.Best rating of not less than A:VII. E. Evidence of Coverage. As evidence of the insurance coverages required by this Agreement, Consultant shall furnish acceptable insurance certificates to the City Clerk at the time Consultant returns the signed Agreement,which shall be Exhibit C. The certificate shall specify all of the parties who are additional insureds,and shall include applicable policy endorsements,and the deduction or retention level.Insuring companies or entities are subject to City acceptance. If requested,complete copies of insurance policies shall be provided to City. Consultant shall be financially responsible for all pertinent deductibles, self-insured retentions,and/or self-insurance. 12.Indemnification and Hold Harmless. Consultant shall,at its sole expense,defend,indemnify,and hold harmless City and its officers, agents, and employees, from any and all claims, actions, suits, liability, loss, costs,attorney's fees,costs of litigation,expenses,injuries,and damages of any nature whatsoever relating to or arising out of the wrongful or negligent acts, errors, or omissions in the services provided by Consultant, Consultant's agents, subcontractors, subconsultants, and employees to the fullest extent permitted by law, subject only to the limitations provided below. Agreement for Services(without professional liability coverage) Page 4 of 6 Consultant's duty to defend,indemnify,and hold City harmless shall not apply to liability for damages arising out of such services caused by or resulting from the sole negligence of City or City's agents or employees pursuant to RCW 4.24.115. Consultant's duty to defend,indemnify,and hold City harmless against liability for damages arising out of such services caused by the concurrent negligence of(a)City or City's agents or employees, and(b)Consultant, Consultant's agents, subcontractors, subconsultants and employees, shall apply only to the extent of the negligence of Consultant, Consultant's agents, subcontractors, subconsultants, and employees. Consultant's duty to defend,indemnify,and hold City harmless shall include,as to all claims,demands,losses, and liability to which it applies,City's personnel-related costs,reasonable attorneys'fees,the reasonable value of any services rendered by the office of the City Attorney, outside consultant costs, court costs, fees for collection, and all other claim-related expenses. Consultant specifically and expressly waives any immunity that may be granted it under the Washington State Industrial Insurance Act,Title 51 RCW. These indemnification obligations shall not be limited in any way by any limitation on the amount or type of damages,compensation,or benefits payable to or for any third party under workers' compensation acts, disability benefit acts, or other employee benefits acts. Provided, that Consultant's waiver of immunity under this provision extends only to claims against Consultant by City,and does not include, or extend to, any claims by Consultant's employees directly against Consultant. Consultant hereby certifies that this indemnification provision was mutually negotiated. 13. Waiver. No officer, employee,agent, or other individual acting on behalf of either Party has the power, right, or authority to waive any of the conditions or provisions of this Agreement. A waiver in one instance shall not be held to be a waiver of any other subsequent breach or nonperformance. All remedies afforded in this Agreement or by law shall be taken and construed as cumulative and in addition to every other remedy provided herein or by law. Failure of either Party to enforce at any time any of the provisions of this Agreement or to require at any time performance by the other Party of any provision hereof shall in no way be construed to be a waiver of such provisions nor shall it affect the validity of this Agreement or any part thereof 14. Assignment and Delegation. Neither Party may assign, transfer, or delegate any or all of the responsibilities of this Agreement or the benefits received hereunder without prior written consent of the other Party. 15.Subcontracts. Except as otherwise provided herein,Consultant shall not enter into subcontracts for any of the work contemplated under this Agreement without obtaining prior written approval of City. 16. Confidentiality. Consultant may,from time-to-time,receive information which is deemed by City to be confidential. Consultant shall not disclose such information without the prior express written consent of City or upon order of a court of competent jurisdiction. 17. Jurisdiction and Venue. This Agreement is entered into in Spokane County, Washington. Disputes between City and Consultant shall be resolved in the Superior Court of the State of Washington in Spokane County. Notwithstanding the foregoing,Consultant agrees that it may,at City's request,be joined as a party in any arbitration proceeding between City and any third party that includes a claim or claims that arise out of,or that are related to Consultant's services under this Agreement. Consultant further agrees that the Arbitrator(s)' decision therein shall be final and binding on Consultant and that judgment may be entered upon it in any court having jurisdiction thereof Agreement for Services(without professional liability coverage) Page 5 of 6 18. Cost and Attorney's Fees. The prevailing party in any litigation or arbitration arising out of this Agreement shall be entitled to its attorney's fees and costs of such litigation(including expert witness fees). 19. Entire Agreement. This written Agreement constitutes the entire and complete agreement between the Parties and supersedes any prior oral or written agreements. This Agreement may not be changed,modified,or altered except in writing signed by the Parties hereto. 20. Anti-kickback. No officer or employee of City, having the power or duty to perform an official act or action related to this Agreement shall have or acquire any interest in this Agreement, or have solicited, accepted, or granted a present or future gift, favor, service, or other thing of value from any person with an interest in this Agreement. 21.Business Registration. Prior to commencement of work under this Agreement,Consultant shall register with the Cityas a business if it has not alreadydone so. t 22.Severability. If any section,sentence,clause,or phrase of this Agreement should be held to be invalid for any reason by a court of competent jurisdiction,such invalidity shall not affect the validity of any other section, sentence, clause, or phrase of this Agreement. 23. Exhibits. Exhibits attached and incorporated into this Agreement are: A. Scope of Services&Fee proposal B. Insurance Certificates The Parties have executed this Agreement this i v day of June,2016. CITY OF SPOKANE VALLEY Consultant: klit)61(tik -- .4...1 el,..%_____ Mark Calhoun, Acting City Manager By: Its: Authorized Representative ATTES/ / Al 46, Christine Bainbridge, ity Clerk APPROVED AS TO FORM: C T(.----0 .......44}ti Offic f the City Attorney Agreement for Services(without professional liability coverage) Page 6 of 6 NaRTnwEsT ROOF CONSULTANTS, INC . April 25, 2016 Director of Parks and Recreation City of Spokane Valley 2426 N. Discovery Place Spokane Valley,Washington 99216 Atten: Michael D. Stone, CPRP RE:Tile Roof at Center Place We propose to provide the following services for the maintenance work at 2426 N. Discovery Place: 1. Investigate the cause of the most recent leaks from the tile roof. 2. Walk the roof with a qualified roofing contractor and develop a plan for repairs to the tile roof. 3. Provide onsite inspections of the tile roof repairs. 4. Provide written reports with color photographs documenting the maintenance work. 5. Perform a final inspection at the completion of the project. Our Fees for this service will be as follows: Meet on site with Chris from Center Place to review all new areas of leaks: $473.20 Meet on site with Roofing contractor to review areas of leaks and repair plans: $543.20 On site quality assurance inspections with written report: $660.00 per site visit,we would anticipate 6 to 8 visits. We would recommend a site visit at the start of each phase of work and weekly visits during the maintenance work. Any additional time for our services would be billed out at our standard rates. Thank you for considering Northwest Roof Consultants on this project. Respectfully, uan H.Sam 1117 Roof Consultant,RCI 6W , !��16: NOflTII7ET8(208)80 772-8424ayneDrHayden ph; (208)Idaho 772 83835 8278 fax be enc i n ee rs ROOF CONSULTANTS, INC. v STRUCTURAL-FORENSIC A o DATE(MMIDD/YYYY)CERTIFICATE OF LIABILITY INSURANCE 6/6/2016 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(les)must be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). CONTACT Cheri Robbins PRODUCER NAME: PHONE (208)664-9783 I(ac,No):(208)664-9870 ISU Insurance Service (A/C.No.Ext): E-MAIL cherir@isu-haddock.com Haddock & Associates ADDRESS: 1311 Northwood Center Court INSURER(S)AFFORDING COVERAGE NAIC# Coeur d'Alene ID 83814 INSURER A:Ohio Security INSURED INSURER B3hltual Of Enumclaw 14761 BC Engineers, Inc. INsuRERCOhio Casualty DBA: Northwest Roof Consultants INSURERD:State Insurance Fund 8680 N Wayne Drive, Suite A INSURER E:Travelers Hayden ID 83835 INSURERF: COVERAGES CERTIFICATE NUMBER2015 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR SUER POLICY EFF POLICY EXP LIMITS LTR TYPE OF INSURANCE INSD VD POLICY NUMBER (MM/DD/YYYY) (MM/DD/YYYY) 1,000,000 X COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $ DAMAGE TO RENTED 1,000,000 A CLAIMS-MADE X OCCUR PREMISES(Ea occurrence) $ X BKS56588653 6/1/2016 6/1/2017 MED EXP(Any one person) $ 15,000 X PD Dedt/Claim $250 — PERSONAL&ADV INJURY $ 1,000,000 GENERAL AGGREGATE $ 2,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: — 2,000,000 POLICY X Tei LOC I I _PRODUCTS-COMP/OP AGG $ WA-Stop Gap $ 1,000,000 OTHER: COMBINED SINGLE LIMIT $ 1,000,000 AUTOMOBILE LIABILITY (Ea accident) BODILY INJURY(Per person) $ B ANY AUTO ALL OWNED X SCHEDULED BAP0002889 1/22/2016 1/22/2017 BODILY INJURY(Per accident) $ AUTOS AUTOS NON-OWNED PROPERTY DAMAGE $ X (Per accident) HIRED AUTOS % AUTOS $ X UMBRELLA LIAB X OCCUREACH OCCURRENCE $ 2,000,000 AGGREGATE $ 2,000,000 Q EXCESS UAB CLAIMS-MADE DED RETENTION$ ES056588653 6/1/2016 6/1/2017 $ PER OTH- D WORKERS COMPENSATION x I STATUTE I ER ANEMPLOYERS'LIABILITY Y I N 624032 1/1/2016 1/1/2017 E.L.EACH ACCIDENT $ 1,000,000 N/p ANYY PROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBER EXCLUDED? E.L.DISEASE-EA EMPLOYEE $ 1,000,000 (Mandatory In NH) If yes,describe under E.L.DISEASE-POLICY LIMIT $ 1,000,000 DESCRIPTION OF OPERATIONS below 105551099 1/22/2016 1/22/2017 For Each Claim $1,000,000 E Professional Liability 1,000,000 Claims-made form Retro-date: 01/22/2011 For All Claims $ DESCRIPTION OF OPERATIONS/LOCATIONS I VEHICLES (ACORD 101,Additional Remarks Schedule,may be attached if more space Is required) The certificate holder is hereby named as additional insured with respect to all operations of the named insured. CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE City of Spokane Valley THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. 2426 N. Discovery Place Spokane Valley, WA 99216 AUTHORIZED REPRESENTATIVE R Haddock (HAI)/CR ©1988-2014 ACORD CORPORATION. All rights reserved. ACORD 25(2014101) The ACORD name and logo are registered marks of ACORD INS025(2014011 Current Policy Period Detail -Idaho State Insurance Fund Page 1 of 2 Home Employer Injured Worker Insurance Agent Medical Provider Safety Search By Policy#: Continue Haddock Company Inc-200 Quick Links My Profile Log Out Current Policy Period Detail BC Engineers Policy#:624032 Status:Active Anniversary:01/01/2016 Current EAP:$1,596 Underwriter: KGILL Inc Outstanding Payroll Reports There are no Outstanding Payroll Reports for this policy. Outstanding Amounts There are no Outstanding Amounts for this policy. —Policy Information Policy Status: Active Current Balance: $0.00 Mailing Address: 8680 N Wayne Dr Ste A Hayden,ID 83835 Telephone Number: 208-772-8424 Billing Address: SAME AS MAILING ADDRESS Policy Effective Date: 01/01/2016 Policy Expiration Date: 01/01/2017 Deposit Amount: Billing Plan: One Pay Payment Plan Experience Modification: 0.00 Coverage Endorsements: Limits of Employers Liability Insurance: Bodily Injury By Accident$1,000,000.00 EACH ACCIDENT Bodily Injury By Disease$1,000,000.00 POLICY LIMIT Bodily Injury By Disease$1,000,000.00 EACH EMPLOYEE Business Name:BC Engineers Inc Entity Type: CORPORATION Owners: Comelison,Brent,PRESIDENT,Not Covered Erickson,Jason,VICE PRESIDENT,Not Covered Business Location:I-ENG-A of The Inland Northwest Physical Address: 8680 N Wayne Dr Ste A Hayden,ID 83835 Telephone Number: 208-772-8424 Business Location:Northwest Roof Consultants Physical Address: 8680 N Wayne Dr Ste A Hayden,ID 83835 Telephone Number: 208-772-8424 SIF Service Team Name Department Phone Number Email Address KATIE GILL UNDERWRITING 208/332-2316 katie.aill(aidahosif.orq JOSEPH GUERRINHA CLIENT RELATIONS 208/666-5612 ioseoh ouerrinhaCcaidahosif.ora JACK KIRSCH RISK MANAGEMENT 208/666-5611 jack.kirschCo)idahosif.orq https://www.idahosif.org/agent/policy_details.aspx?policy=624032 6/6/2016 Current Policy Period Detail -Idaho State Insurance Fund Page 2 of 2 CLAIMS 208/332-2160 CLAIMSIMOIDAHOSIF.ORG PREMIUM AUDITING 208/332-2150 AUDITIM(8tIDAHOSIF.ORG Idaho State Insurance Fund 1215 West State Street Business Hours;8 a.m.to 5 p.m.MT,weekdays except state holidays. P.O.Box 83720 Base,ID 83720-0044 Documents received after business hours are recorded as received the next business day. 208-332-2100 800.3342370 About Us I Contact Us I Employment I Privacy Policy I Website Support https://www.idahosif.org/agent/policy_details.aspx?policy=624032 6/6/2016