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15-099.01 Level 3 Communications: New City Hall Phone Service • 15-oqq_© 1 Document No.DID-0000589868 ! .?UC,!(3) Scenario: SM487244 Customer Information and Contract Specifications Customer Name:City of Spokane Valley Account Number:2-1QM4JS Currency:USD Monthly Recurring Charges(MRC):$671.87 Non Recurring Charges(NRC):0 Service Order Service Address Description Order Term Qty Unit MRC Unit NRC Total MRC Total NRC ff<7onths) 10210 E SPRAGUE AVE,SPOKANE Voice T1 Flat ISDN ' New 12 1 $166.88 $0.00 $166.88 $0.00 VALLEY,WA 99206 USA -Includes 6500 LD Minutes- Flexcall(total). Additional Directory Listing 2 $24.27 $0.00 $48.54 $0.00 -Listing=Suite Charge -Listing Type=Business Domestic LD -Interstate 1+ $0.0251 -Interstate 8xx $0.0276 -Intrastate 1+ $0.0500 -Intrastate 8xx $0.0560 individual Telephone Numbers 635 $0.12 $0.00 $74.63 $0.00 -First 100 ITNs -ITNs over 100 Local Loop - 1 $381.82 $0.00 $381.82 $0.00 Subtotal $671.87 $0.00 Totals $671.87 $0.00 Terms and Conditions Governing This Order 1.This confidential Order may not be disclosed to third parties and is non-binding until accepted by Level 3 as set forth in section 4. 2. Pricing is valid for 90 calendar days from the date indicated unless otherwise specified herein. Prior to installation Level 3 may notify Customer in writing(including by e-mail)of price increases due to off-net vendors. Customer has 2 business days following such notice to terminate this Order(without liability)otherwise Customer is deemed to accept the increase.Services may be provided by Level 3 or its affiliates.Services to be provided internationally may require a Local Country Agreement. 3. If a generic demarcation point(such as a street address)is provided,the demarcation point for on net services shall be Level 3's Minimum Point of Entry(MPOE)at such location(as determined by Level 3)and off-net demarcation points shall be the off-net vendor's MPOE. If this Order identifies aspects of services which are procured by Customer directly from third parties, Level 3 is not liable for such services. Service Order Confidential Page 1 of 3 • Lem Document No.DID-0000589868 \31 COX NVItICATIOR5 Scenario: SM487244 4.Customer places this Order by signing (including electronically or digitally)or otherwise acknowledging(in a manner acceptable to Level 3)this document and returning it to Level 3.The Service identified in this Order shall be governed by and subject to the Master Service Agreement(s)and Service Schedule(s)(if any)between Level 3 and Customer(or its affiliate if expressly provided for under such affiliate Master Service Agreement)applicable to such Service.If Customer has not executed a Master Services Agreement with Level 3 but has executed a services agreement(including but not limited to Standard Terms and Conditions)with an affiliate of Level 3("Affiliate Agreement"),then the terms of the most recent such Affiliate Agreement shall apply to the Service herein(to the extent not inconsistent with this Order)provided that in such cases,the current standard Level 3 Service Schedule applicable to the Services shall apply.In the event that Level 3 and Customer have not executed a Master Service Agreement and/or applicable Service Schedule(s)with respect to such Service and have not executed an Affiliate Agreement, (i)Level 3's standard Master Service Agreement/Service Schedule(s)(as of the date of this Order)shall govern,a copy of which are available upon request and (ii)the Level 3 contracting party shall be the Level 3 entity invoicing such Services.Notwithstanding anything in any Affiliate Agreement to the contrary,Level 3's acceptance of this Order will be evidenced by(and this Order will be binding on both parties upon)the earlier of Level 3's written delivery of a Customer Commit Date("CCD')(i.e.the projected installation date)or Level 3's delivery of the requested Service,and,at the end of the Service Term the Services set forth herein shall renew on a month to month basis,terminable by either party with 30 days'advanced written notice and the rates are subject to change upon 30 days'notice from Level 3. 5.Neither party shall be liable for any damages for lost profits, lost revenues, loss of goodwill, loss of anticipated savings, loss of data or cost of purchasing replacement service,or any indirect, incidental, special, consequential,exemplary or punitive damages arising out of the performance or failure to perform under this Order.Customer's sole remedies for any outages,failures to deliver or defects in Service are contained in the service levels applicable to the affected Service. 6.All transport services ordered from Level 3 will be treated as interstate for regulatory purposes. Customer may certify transport service as being intrastate(for regulatory purposes only)in a format as required by Level 3, but only where the transport services are sold on a stand-alone basis,the end points for the service are located in the same state and neither end point is a Level 3 provided IP port("Intrastate Services").Where Customer requests that services be designated as Intrastate Services,Customer certifies to Level 3 that not more than 10%of Customer's traffic utilizing the Intrastate Services will be originated or terminated outside of the state in which the Intrastate Services are provided.Such election will apply prospectively only, and will apply to all Intrastate Services stated in this Order. 7. Charges for certain Services are subject to(a)a property tax surcharge of 3.75%and(b)a cost recovery fee of 4.25% per month to reimburse Level 3 for various governmental taxes and surcharges. Such charges are subject to change by Level 3 and shall be applied regardless of whether Customer has delivered a valid tax exemption certificate.For additional details on taxes and surcharges that are assessed,visit www.level3.com/taxes. 8.Customer will pay Level 3's standard: (i)expedite charges(added to the NRC)if Customer requests a delivery date inside Level 3's standard interval duration (available upon request or at https:l/MyLevel3.net)and (ii)ancillary charges for additional activities,features or options as set forth in Level 3's ancillary charge summary,a copy of which is available upon request. If Level 3 cannot complete installation due to Customer delay or inaction, Level 3 may begin charging Customer and Customer shall pay such charges. 9. Equipment provided by Level 3 to be located in the Customer's premises("CPE')is subject to the terms of the Customer Premise Equipment Addendum, a copy of which is available upon request. For colocation,data center and/or hosting services, pre-arranged escorted access may be required at certain locations,and cross connect services are subject to whether facilities are available at the particular location to complete the connection. Additional Order Terms Invoices Single prices shown above for bundled Services, or for Services provided at multiple locations, will be allocated among the individual services for the purpose of applying Taxes and regulatory fees and also may be divided on the Customer's invoice by location served. Service Order Confidential Page 2 of 3 Lege!Document No.DID-0000589868 (3) coeevI1c+11111.5 Scenario: SM487244 Activation Support If requested by Customer,and for an additional charge assistance with activating and/or configuring equipment on Customer's side of the Demarcation Point may be provided(°Activation Support'). CPNI Disclosure Authorization By placing this order through a third-party sales organization participating in an applicable Channel Sales program ('Authorized Sales Rep"), Customer authorizes and directs Level 3 to disclose to the Authorized Sales Rep,through which Customer has ordered services, confidential information about Customer's services including, without limitation, all Customer Proprietary Network Information ("CPNl), as defined under federal law in in 47 U.S.C. 222 (as amended), the regulations at 47 C.F.R. 64.2001 et seq. (as amended), and all state regulations addressing CPNI and/or confidentiality of customer information. Customer waives all claims of any kind against Level 3 arising from or related to the disclosure of CPNI or other confidential information to the Authorized Sales Rep. Signature Block • Customer. City of Spokane Valley Signature: Name: �f' No.rK C Ihouh Title: / A/(a VLa_q Ps-- Date: S ((o(20(Z U Customer and the individual signing above represent that such individual has the authority to bind Customer to this Agreement. Service Order Confidential Page 3 of 3 Document No.DID-0000589868 Level(3)0 tenaSfr ICATIOsS Scenario: SM487244 Long Distance Letter of Authorization Customer Name:City of Spokane Valley I hereby authorize Level 3 Communications, LLC or its affiliates("Level 3") to change my InterLATA and IntraLata Primary Exchange Carrier(PIC)for all of the services on the service order form Document No. DID-0000589868 to Level 3. Signature Block Signature: )14 Name: Mark A4cu--k CQ.1P1DLIVI Title: C I�,Gtvp r Date: Sl(,(L 2- (7 Customer and the individual signing above represent that such individual has the authority to sign this authorization on behalf of Customer. Long Distance LOA Confidential Page 1 of 1 AMENDMENT TO CUSTOMER ORDER This AMENDMENT TO CUSTOMER ORDER ('Amendment') is entered into as of the last date of signature below (the 'Amendment Effective Date"), by and between LEVEL 3 COMMUNICATIONS, LLC ('Level 3') and CITY OF SPOKANE VALLEY ('Customer"), and modifies the Customer Order with Document Number 589868 (the'Customer Order'), a copy of which is attached hereto as EXHIBIT A. Level 3 and Customer may be referred to herein collectively as the'Parties'and individually as a'Party.' WHEREAS,the Parties wish to modify the Customer Order to incorporate revised terms applicable to the same. NOW THEREFORE,the Parties agree to modify the Customer Order in the following limited respects: 1. Order Submittal. Contemporaneously with the execution of this Amendment, Customer shall execute and deliver the Customer Order to Level 3. 2. Section 1. The Parties acknowledge and agree that section 1 in the Terms and Conditions Governing This Order is deleted and replaced with the following:• '1. This Order is confidential except where disclosure is required by law, and this Order may not be disclosed to third parties and is non-binding until accepted by Level 3 as set forth in section 4.' 3. Limitation. This Amendment shall apply to the Customer Order and shall have no applicability to any other Customer Order(s)that Customer may have submitted or may submit to Level 3 in the future. These terms and conditions have been read,are understood,and are hereby accepted as of the Amendment Effective Date. LEVEL 3 COMMUNICATIONS,LLC CITY OF SPOKANE VALLEY ("Level 3") ("Customer") By: By: Yl/qN Ik Name: Name: Mar K (a I YUluh Title: Title: CA'ty iv.a. 9e c Date: Date: 5-116/L017(j 4 EXHIBIT A THE CUSTOMER ORDER [SEE ATTACHED] 15-x'1.01 Service Mbdificatibn'Ordler Form L.evel(3). This Service Modification Order("Modification")is entered into by Level 3 Communications,LLC and City of Spokane Valley ("Customer"). This Modification only applies to the services referenced below. If there is a conflict between this Modification and the applicable service order,this Modification shall prevail. The services shall also continue to be governed by the Level 3 Communications,LLC Standard Terms and Conditions or Master Service Agreement executed by Customer. The applicable service level agreement is set forth in such underlying agreement,or is available at http://www.leve13.com/en/legalnegacytatelecornstas/. This Modification is effective upon execution by both parties. Monthly Recurring Charge(MRC): I $0.00 Non-Recurring Charge(NRC): $0.00 Customer and the individual signing below represent that such individual has the authority to bind Customer to this Service Order. By signing this Service Modification Order Form,Customer affirms and represents that it has read,understands and agrees to the important E911 Disclosure and Acknowledgement located at: http://www.hvtelecom.com/e911-cisdosure-and-adanowledgement/ Customer: CI of S•okane Valle Signature: V!'.II A • Print Name: immoral, e, 4 Title: f A Date: Mja" Sales Person: Robert McClellan Change Form • Customer agrees this modification only affects the specific services listed below. "Additional services in line with original contract will be coterminous to initial,like services." Account Number: I 269215 ICB#: I Expedite: I No Contract Type: I Service Order Form(SOF) Date Original Contract Signature: I 5/16/2017 Document ID: I DID-0000589868 General Requested Service Modification Modifying this current contract that is currently showing order type as"NEW"and this contract is actually for a"RENEWAUMODIFY".This customer is moving their services to their new location 10210 E Sprague Ave Spokane Valley,WA 99206.CPO 1142224 Customer signed a new 12 month term for their new location.This will be done as a coordinated HOTCUT Old Service Address 11707 E Sprague Ave Ste:106 Spokane Valley,WA 99206 New Service Address 10210 E Sprague Ave Spokane Valley,WA 99206 Order Activity Move This voice PRI order is replacing circuit ID 101/T1ZF/SPKNWAVRDS2/SPVY530KS00/Customer would like to have this Voice PRI turned up on Order Notes 07/01/2017////Modifying this current contract that is currently showing order type as"NEW"and this contract is actually for a"RENEWAUMODIFY". • This customer is moving their services to their new location 10210 E Sprague Ave Spokane Valley,WA 99206.CPO 1142224 Customer signed a new 12 month term for their new location.This will be done as a coordinated HOTCUT Service Name Oty Unit MRC Total MRC Unit NRC Total NRC Voice T1-PRi 1 $0.00 $0.00 $0.00 $0.00 Sub-Totals i $0.00 $0.00 Version 4.4 rev.10-31-14 Level 3-Confidential Page 1 of 1