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17-100.00 Comcast: City Hall Internet Move 17- 100 COMCAST BUSINESS SERVICE ORDER AGREEMENT BUSINESS Account Name: City of Spokane Valley ID#:17392678 CUSTOMER INFORMATION(Service Location) Address 1 10210 E SPRAGUE AVE City SPOKANE VALLEY Address 2 Cons Trailer State WA Primary Contact Name Greg"Bing"Bingaman ZIP Code 99206 Business Phone (509)720-5050 County Cell Phone Email Address bing©spokanevalley.org Pager Number Primary Fax Number Technical Contact Name Tech Contact On-Site? No Technical Contact Business Phone Technical Contact Email Property Manager Contact Name Property Mgr.Phone COMCAST BUSINESS SERVICES Selection(X) Business Voice Business Internet X Business TV Service Term(Months) 36 COMCAST BUSINESS SERVICES DETAILS Business Voice VOICE SELECTIONS Quantity Unit Cost Total Cost Comcast Business Packages Full Feature Voice Lines 0 Package Name: 4+Lines PACKAGE DESCRIPTION Basic Lines 0 Fax Lines Toll Free Numbers Equipment Fee VOICE OPTIONS Selection(X) Total Cost Voicemail 0 Enhanced Listings Auto-Attendant Business TV` TV SELECTIONS Selection Total Cost •Voice offers&options not sval:able In all markets. Basic Business Internet' Select INTERNET SELECTIONS Seiection(X) Total Cost Information&Entertainment Speed- Deluxe X $109.95 Variety Equipment Fee X $14.95 Standard 'Business Internet speed tier selections not available In at markets. Preferred 'Internet selections&options not available In ail markets. TV OPTIONS Selection Total Cost INTERNET OPTIONS Selection(X) Total Cost Sports Pack** Static IP V4N6-13 X $39.95 Canales Selecto Wi-Fi-Business Will Standard X $0.00 Music Choice W/Comcast Business TV Other Other TV OUTLETS Quantity Unit Cost Total Cost Additional Outlets mini mDTA/mDTA Type #of Outlets NRC MRC OrderForm Version v43 Page 1 of 5 COMCAST BUSINESS SERVICE ORDER AGREEMENT • BUSINESS Account Name: City of Spokane Valley ID#:17392678 COMCAST BUSINESS TOTAL SERVICE CHARGES Comcast Business Selection(X)Quantity Unit Cost Total Cost Total Monthly Service Charge $164.85 Business IntemetlTVNolce Installation X $49.00 $49.00 promotional Code Voice Activation Fee' (it applicable) Auto-Attendant Setup Fee Discount On Internet Toll Free Activation Fee (it applicable) Directory Listing Suppression Fee Discount On Video •Pen line activation fee.up to four(4)line maximum large. (if applicable) Discount On Voice (if applicable) Total Discount $0.00 Total Recurring Monthly Bill:` $164.85 •Applicable federal.state,and local taxes and fees may apply. Total Installation Charges:* $49.00 •Does not Include Custom Installation Fees. GENERAL SPECIAL INSTRUCTIONS OrderForm Version v43 Page 2 of 5 COMCAST BUSINESS SERVICE ORDER AGREEMENT BUSINESS Account Name: City of Spokane Valley ID#:17392678 COMCAST BUSINESS INTERNET CONFIGURATION DETAILS Transfer Existing Comcast.net Email No Equipment Selection Business Wireless \lumber of Static Ws* 13 Business Web Hosting No •115 or more static Ms are requested a STATIC IP JUSTIFICATION FORM Is required. COMCAST BUSINESS TV CONFIGURATION DETAILS Additional Comments: Outlet Details Location Outlet Type Outlet 1-Primary Outlet 2-Additional Outlet 3-Additional Outlet 4-Additional OUTLETS 9&UP QUANTITY Outlet 5-Additional Digital HDTV OuUet 6-Additional DTA Outlet 7-Additional HD-DTA Outlet 8-Additional COMCAST BUSINESS VOICE CONFIGURATION DETAILS Phone# Type Voicemail Customer Equipment Phone System Type(Key System,PBX,Other) Phone System Manufacturer Fax Machine Manufacturer —Alarm System Vendor Point of Sale Device Telco Closet Location Hunt Group Configuration Details Hunt Group Features Requested(Yes/No) Hunt Group Configuration Type Hunt Group Pilot Number Toll Free# Calling Origination Area Associated TN Directory Listing Details Directory Listing(Pwrwe.No.wtasn.ausrowl Additional Voice Details Directory Listing Phone Number Caller ID(Yes/No) Directory Listing Display Name Caller ID Display Name(max 15 char.) DA/DL Header Text Information International Dialing(Yes/No) No DA/DL Header Code Information Call Blocking(Yes/No) Standard Industry Code Information Auto-Attendant(Yes/No) No OrderForm Version v43 Page 3 of 5 COMCAST BUSINESS SERVICE ORDER AGREEMENT BUSINESS Account Name: City of Spokane Valley ID#:17392678 CUSTOMER BILLING INFORMATION Billing Account Name City of Spokane Valley City SPOKANE VALLEY Billing Name(3rd Party Accounts) State WA Address 1 10210E SPRAGUE AVE ZIP Code 99206 Address 2 Billing Contact Email bang@spokanevailey.org Billing Contact Name Greg"Bing"Bingaman Billing Contact Phone (509)720-5050 Tax Exempt?' No Billing Fax Number •If yes,please provide and attach tax exemption certificate. AGREEMENT 1.This Comcast Business Service Order Agreement sets forth the terms and conditions under which Comcast Cable Communications Management,LLC and its operating affiliates("Comcast")will provide the Services to Customer.This Comcast Business Service Order Agreement consists of this document("SOA"),the standard Comcast Business Terms and Conditions("Terms and Conditions"),and any jointly executed amendments("Amendments")entered under the Agreement.In the event of inconsistency among these documents, precedence will be as follows:(1)Amendments,(2)Terms and Conditions,and(3)this SOA.This Agreement shall commence and become a legally binding agreement upon Customer's execution of the SOA.The Agreement shall terminate as set forth in the Terms and Conditions (httpJ/business.comcast.corn/terms-conditions/index.aspx).All capitalized terms not defined in this SOA shall reflect the definitions given to them in the Terms and Conditions.Use of the Services is also subject to the then current High-Speed Internet for Business Acceptable Use Policy located at http://business.comcast.comlterms-conditionsfindex.aspx(or any successor URL),and the then current High-Speed Internet for Business Privacy Policy located at httpJ/business.comcast.com/terms-conditionsfindex.aspx(or any successor URL),both of which Comcast may update from time to time. 2.Each Comcast Business Service("Service")carries a 30 day money back guarantee.If within the first thirty days following Service activation Customer is not completely satisfied,Customer may cancel Service and Comcast will issue a refund for Service charges actually paid by Customer,custom installation,voice usage charges,and optional service fees excluded.In order to be eligible for the refund, Customer must cancel Service within thirty days of activation and return any Comcast-provided equipment in good working order.In no event shall the refund exceed$500.00. If you use the service in the first 30 days,you will be refunded your subscription fees,but charged the applicable one-time fee. 3.IF CUSTOMER IS SUBSCRIBING TO COMCASTS BUSINESS VOICE SERVICE,I ACKNOWLEDGE RECEIPT AND UNDERSTANDING OF THE E911 NOTICE: E911 NOTICE Comcast Business Voice service("Voice")may have the E911 limitations specified below: • In order for 911 calls to be properly directed to emergency services using Voice,Comcast must have the correct service address for the Voice Customer.If Voice is moved to a different location without Comcast's approval,911 calls may be directed to the wrong emergency authority,may transmit the wrong address,and/or Voice(including 911)may fail altogether. • Voice uses electrical power in the Customer's premises.If there is an electrical power outage,911 calling may be interrupted if the battery back-up in the associated multimedia terminal adapter is not installed,fails,or is exhausted after several hours. • Voice calls,including calls to 911,may not be completed if there is a problem with network facilities,including network congestion, network/equipment/power failure,or another technical problem. • Comcast will need several business days to update a Customer service address in the E911 system.All change requests and questions should be directed to 1-800-391-3000.USE OF VOICE AFTER DELIVERY OF THIS DOCUMENT CONSTITUTES CUSTOMER ACKNOWLEDGEMENT OF THE E911 NOTICE ABOVE. 4.To complete a Voice order,Customer must execute a Comcast Letter or Authorization("LOA`)and submit it to Comcast,or Comcast's third party order entry integrator,as directed by Comcast. 5.New telephone numbers are subject to change prior to the install.Customers should not print their new number on stationery or cards until after the install is complete. 6.Modifications:All modifications to the Agreement,if any,must be captured in a written Amendment,executed by an authorized Comcast Senior Vice President and the Customer.All other attempts to modify the Agreement shall be void and non-binding on Comcast.Customer by signing below,agrees and accepts the Terms and Conditions of this Agreement. CUSTOMER SIGNATURE FOR COMCAST USE ONLY By signing below,Customer agrees and accepts the Terms and Conditions of Sales Representative: Stephanie Shannon this Agreement.General Terms and Conditions can be found at http/lbusiness.comcast.corn/terns-conditionsfindex.aspx. Sales Representative Code: Signature: } Sales Manager/Director Name: Jul!Moreland Print: Mar K C_a l (-411 Sales Manager/DirectorApprovaL: , _ Ct4 A A 11, ler Division: West rale: l- t"1 Date: 717-41(1 Lead ID: 17392678 OrderForm Version v43 Page 4 of 5 COMCAST BUSINESS SERVICE ORDER AGREEMENT BUSINESS Account Name: City of Spokane Valley ID#:17392678 • IP Justification Form Comcast conforms to the North American IP Registry(ARIN)policies regarding IP address allocation.As part of its standard service,Comcast vfil assign the amount of IP addresses that our customers can justify.Use this form for initial assignments as well as augments. Written justification for any IP address blocks requested is required so that Comcast can demonstrate to ARIN that IP addresses allocated to us is being used efficiently.If you have any questions about the IP assignment policy or process,please refer to the IP Address Assignment Policy and Procedures,and RFC 2050 http://www.letLerg/rfc/rfc2050.txt.org/rfc/rfc2050.txt.Please complete the form below and submit it to your Comcast sales representative. Comcast follows the American Registry for Internet Numbers policy for the Shared Whols project.For more Information please go to https://www.arin.neupolicy/nrpm.html. Customer Site Technical Contact Location 10210 E SPRAGUE AVE-City of Spokane 1 Name(First Last) Greg'Bing'Bingaman 3a Street 10210 E SPRAGUE AVE 2a Title 3b RMSIe/FI Cons Trailer 2b Phone# (509)720-5050 30 City,State Zip SPOKANE VALLEY,WA 99206 2c Email bing@spokanevalley.org 3d Phone# (509)720-5050 2d Note:If more than one domain,use first domain 4.Domain Name: registered. 5.Do you have previously assigned addresses from Comcast?: 'es El No 5b.If yes,what addresses were assigned?: f(t, Si . ./53._225 -- 947. c'l- /5.3. 23 g 6.Number of IP addresses reuested/needed within 6 months: Note:If your organization already has IP space assigned, q 13 you must utilize 80%before applying for 7.Use the following Network Table to describe your IP assignments within the next six months. THIS IS REQUIRED IP Number IP Address(If known) Below,provide a description of use for each IP requested 1 2 3 4 5 6 7 8 9 10 11 12 13 I verify that I am authorized to represent the organization below and that the above information Is true and correct.I understand that Internet Protocol Version 4 address space Is limited and that users of the Internet are responsible for conserving address space and ensuring that space is utilized efficiently. /_ ��//�'(�`�j�ep Print Name /(ar K Cathy On Title Gf� )�� f Organization City of Spokane Valley Phone#(day)(509)720-5050 Email bing@spokanevalley.org Fax • OrderForm Version v43 Page 5 of 5 COMCAST B U S I N ESS Move of Service Form Business Name: City of Spokane Valley Current Billing Account Number: 8498390050988390 • Current Site Address: 11711 E SPRAGUE AVE,FL BASEMENT,SPOKANE VALLEY,WA 99206 New Address: 10210 E SPRAGUE AVE,Cons Trailer,SPOKANE VALLEY,WA,99206 To help us provide you with the best support during your move, please indicate your preferences by each product listed below. The "Temporary Overlap" selection applies to any active services. 1.Services will remain active at the current location until the requested disconnect date indicated in the fields below. 2. If voice service is needed at both locations, you will be assessed activation fees twice:first one for the native lines and second for the porting of the existing lines. Native lines will be installed at the new location until you are ready to port the existing lines. Business Internet (Select the appropriate box) ❑ Not Applicable(Service not active at this location) ❑ No Change: Leave this service at my current business address. This service will continue to be billed at your current location. kj Transfer: Move this service to my new business address. Select the additional internet features you also wish to move: ,lSl Transfer Static IP Static IP addresses can be only active atone location at a time. 0 Transfer Domain (Business Customer Portal Account) Business Customer Portal Account can be only active at one location at a time. 0 Temporary Overlap of Service: Allow for services to coincide at both the current and new locations. Requested Disconnect Date: ❑ Disconnect:This service is no longer required.Do not move to my new business address and disconnect it on the following date(i.e.day of install): Business TV (Select the appropriate box) Not Applicable(Service not active at this location) ❑ No Change: Leave this service at my current business address. This service will continue to be billed at your current location. 0 Transfer: Move this service to my new business address. This service is not available for use in home-based business locations. ❑Temporary Overlap of Service:Allow for services to coincide at both the current and new locations. Requested Disconnect Date: 0 Disconnect:This service is no longer required.Do not move to my new business address and disconnect it on the following date(i.e. day of install): • Business Voice (Select the appropriate box) Ot Applicable(Service not active at this location) o Change:Leave this service at my current business address. N . This service will continue to be billed at your current location. ❑Transfer: Complete the grids below to reflect Telephone Number configuration ❑Temporary Overlap of Service:Allow for services to coincide at both the current and new locations. Requested Disconnect Date: ❑ Disconnect:This service is no longer required.Do not move to my new business address and disconnect it on the following date(i.e.day of install): List ALL Telephone Numbers currently active at this location. In the Line Status please indicate if the Telephone number will remain active ,be disconnected or transferred to the new location. Telephone# Line Status Indicate disconnect,transfer or active Do you wish to set up your Hunt Group configuration as it is today,at your new location(Y/N/NA)?: Do you currently have Remote Call Forwarding(RCF)set up on any lines(Y/N)?: Toll Free Configuration Toll Free It Translation# Status of line (Transfer,Disconnect, Remain at current location) Advanced (Select the appropriate box) IN Business Voice Edge ❑ PRI ❑ Not Applicable(Service not active at this location) ❑ No Change: Leave this service at my current business address. This service will remain active and continue to be billed at your current ❑ Transfer:Please be advised Telephone numbers selected for transfer cannot be active in 2 new locations. ❑ Disconnect: All telephone numbers on the account are no longer required. Do not move to my new business address and disconnect it on the following date: -yq,01.__ r,.....ezi.:49,,_ -7724/17 Authorized Signature Date of Letter Mcw & aittorivt ( i2o - 5c d Print Name Customer Contact Telephone Note: This form serves as an authorized written request to transfer existing Comcast Business services. The preferred disconnect date cannot be prior to the date in this letter without approval from a Comcast Representative.