09-213.02 QScend: QAlert Software 21.1i QScend
Technologies, Inc. QScend Product & Service Schedule C
This Schedule attaches to the MASTER LICENSE AGREEMENT("Agreement")between QScend Technologies, Inc., ("Licensor'),and the City of
Spokane Valley,WA,("Licensee"). Products and Services to be delivered are defined,including fees.Terms are valid through 1/1/2018 and require
the Licensee to deliver a fully executed Agreement with Schedule on or before that date.
Subscriber: Spokane Valley,WA
SaaS SOFTWARE LICENSE— $1,680/Month
Billing to begin 1/1/2018
• All modules—Call center, service request
(workflows), mapping, reporting and app
• Unlimited users
• Website service center
• Internal and external knowledgebase
• Reporting
• Hosting
• Support
• Maintenance
Implementation Services ONE-TIME FEE: $4,900
• Dedicated Project Manager until launch for conference calls and advising
• Software installation
• Business intelligence gathering/Configuration of service request types
• Setup routes and escalations for service requests configuration on-board mapping
• Configuration citizen data
• Knowledge base development and import of existing articles
• GIS integration
• Admin. Training via webinar
• 1-year subscription to QScend Academy online training portal
Add-on Implementation Services
Custom app design $3,000
Training Service
On-site training $2,800 per day$1,800 for each consecutive additional day
IN WITNESS WHEREOF.the Parties have caused this Schedule to be duly executed on their behalf,ective fro he date set forth below
ACCE•TED:QScend Technologies,Inc. ACCEPTED: : ,City pokane Valley,WA
illr
di) / `,C/ ? _______
Subsarber. t. .irre ()Snead S
/Alla r--K ealiutt, Keith LeBeau
Print Name Pnnt Name
e a.VV4 r— (7, President/2 /
Print Title