20-043.00 H&H Inc: Ops & Admin Copier 1 Maintenance Y
2D�013
•
MAINTENANCE WILL COMMENCE UPON INSTALLATION OF EQUIPMENT!! PLEASE EXPEDITE RETURN OF THIS CONTRACT
ACCOUNT NUMBER
Alr&II, MAINTENANCE AGREEMENT SP0837
!No. P.0 Box 846 Veradale,WA 99037-0846
DOCUMENT MANAGEMENT SOLUTIONS contracts@handhsystems.com Fax:(800)-773-2456 SALES
REPRESENTATIVE
Jessica Hendricks
DATE OF AGREEMENT COMMENCEMENT DATE OF AGREEMENT EXPIRATION
MONTH DAY YEAR MONTH DAY YEAR
9 14 2017 9 14 2022
METER START 0 METER EXPIRATION 9999999
EQUIPMENT DESCRIPTION EQUIPMENT ID# SERIAL# MAKE
MPC3004EX 53132 C171M700895 Ricoh
SERVICE ZONE&BILLING INFORMATION
Billed Monthly @ .0082 per black copy and @ .053 per color copy.
LOCATION City Hall-West Wing DEPARTMENT Ops and Admin
KEY OPERATOR Bing PHONE#(AT MACHINE) (509) 720-5050
EMAIL(AT MACHINE) bing@spokanevalley.org OR FAX NUMBER(AT MACHINE)
AGREEMENT CONDITIONS:
VIP Maintenance includes all parts, labor,travel, and consumables.
Excludes paper and staples.
CUSTOMER MUST HAVE A MANUFACTURER RECOMMENDED SURGE LINE CONDITIONER ON EQUIPMENT
SEND YOUR METER READING VIA EMAIL TO: METERS@HANDHSYSTEMS.COM
MAINTENANCE PROGRAM
Annual M/A ❑Service Plus M/A ✓ Vip M/A
In accordance with and subject to the terms and conditions of this agreement, H&H Business Systems Inc, agrees to maintain the equipment listed
above in working order for a period. Customer agrees to purchase and H&H Business Systems Inc, agrees to provide maintenance service for the
equipment identified above,in accordance with the terms and conditions of this agreement.No terms or conditions expressed or implied are authorized
unless they appear on"original"of this agreement,signed by the customer and the corporate general manager,the additional terms and conditions of
the reverse side hereof are incorporated in and made a part of this agreement. No change,alteration or amendment of the terms or conditions of this
agreement are authorized or effective unless they have been agreed to in writing by the general manager of H&H Business Systems Inc.
CUSTOMER ACCEPTANCE
NAME City of Spokane Valley PO NUMBER
STREET 10210 E Sprague Ave BILLING PHONE# 509-720-5000
CITY Spokane Valley STATE WA ZIP 99206 A!P E-MAIL
PRINTED NAME A4QfK oih// l TITLE C(
SIGNATURE DATE Z
H&H BUSINES SYSTEMS INC.
H&H CORPORATE GENERAL MANAGER a. o�_oi� ( c1S—f DATE / 7-.20 a 6
Idaho•Washington
Return all copies to corporate general manager. A copy of completed Contract will be returned to customer upon acceptance.
%•.
•
The paper,toner,fuser oil,developer and staples utilized,and the actual copies made on the machine
during the performance of a'Service Call'or Preventative Maintenance'inspection is the responsibility of
N� N. the Customer,unless such usage exceeds 200 copies per service call at which time an account adjustment
OuuYECT Y111$E17J fcu➢_+s will be made.
Customer understands and agrees that an isolated 115 VAC 20A electrical outlet is required for optimum
equipment performance.Customer agrees to provide a reliable surge protection device as recommended
by the manufacturer on his equipment Should an electronic component failure occur as a result of power
EQUIPMENT ID 53132 surges,spikes,or lack of ground fault protection,customer assumes responsibility for the cost of component
replacement,travel,and labor or installation.
This Agreement is between H&H Business Systems,Inc., and/or its authorized agents, or assigns, The products marketed by H&H Business Systems,Inc.are designed to provide excellent performance
hereinafter referred to as Provider,and the Customer indicated on the reverse of this document,hereinafter both in function and copy quality produced when utilizing manufacturer s recommended supplies.Should the
referred to as Customer.This Agreement applies only to the equipment indicated on the reverse of this Customer prefer to use supplies such as paper,staples,toner,fuser oil,or developer which do not meet or
document The term'Agreement as used herein includes any further amendments,modifications or exceed manufacturer's specifications,H&H Business Systems,Inc.may elect to terminate this agreement
supplements made hereto.This agreement shall be governed by and construed according to the laws of the In the event that this situation should occur,H&H Business Systems,Inc.will provide the Customer with a
State of Idaho.Time is of the essence hereof. written thirty(30)day notice and will then proceed to credit or terminate payment of any unused portion of
Customer acknowledges that he or she has read this Agreement,and understands it,and agrees to be this Agreement At this point in time,H&H Business Systems,Inc.may elect to continue service to the
bound by its terms and conditions. Customer on a C.O.D.Time and Materials basis.Damage and subsequent repair work on the equipment as
H&H Business Systems,Inc.shall invoice the Customer for either the first installment or entire lump sum of a result of inferior supplies due to this is chargeable to the customer on a Times and Materials basis.
the Agreement at their sole discretion on the effective date indicated on the reverse side hereof.Customer H&H Business Systems,Inc.reserves the right to increase the Contract Rate as of the Anniversary day
agrees to pay all invoices in full within ten(10)days of the invoice date.Customer agrees to pay interest at of each year during the Contract period,or at the time of the Agreement expiration date,and/or subsequent
a rate equal to the maximum amount allowable in the State where the equipment is located on all unpaid renewal date,whichever is applicable.
invoices over 30 days old.Should Collection be required,Customer is responsible for all costs of collection H&H Business Systems,Inc.reserves the right to cancel this Agreement with a written 30 day notice at
(if any),including reasonable legal fees on a solicitor client basis. an time.H&H BusinessSystems,Inc.may also elect not to renew this Agreement.In this event,Customer
In the event that the Customer does not pay all of the charges for the maintenance provided hereunder.H and be ep H&H a written notice o I same during the 30 days priorw to or the 30 days aftere the ser
&H Business Systems,Inc.may elect to terminate this Agreement at any time without prior written notice.All wilExpiration date,whichever is applicable to this Agreement
notices,requests or other communications required or permitted to be given by either the Customer or H&H Other than the obligations set forth herein,H&H Business Systems,Inc.disclaims all other warranties
Business Systems,Inc.shall be given in writing and shall be delivered by prepaid postage to the addresses conditions,representations,and statements,expressed or implied,statutory,or otherwise,including any
shown on the reverse side of this Agreement for each party respectively,All such notices,requests and other implied conditions or warranties of merchantability,fitness for use,or fitness for a particular purpose.In
communications shall be deemed to have been received when delivered or,if mailed,on the fifth business addition,H&H Business Systems,Inc.disclaims all liability for any direct,indirect,special consequential,
day after the mailing thereof. or incidental damages,howsoever caused,including without limitation,any damages arising out of the use
Should the equipment be moved from the address indicated on the reverse of this document,Customer or operation of the equipment,memory chips,or software provided,delays in repair to or loss of the use of
agrees to provide written notice to H&H Business Systems,Inc.of the relocation date and address prior the equipment
to the relocation date.Upon relocation,H&H Business Systems,Inc.reserves the right to alter the service
premium based upon the service zone of the new location.In the event that the equipment remains within Customer may choose from the following plans:
the same service zone,no change in service premium shall occur.If the equipment is moved outside the
service sphere of H&H Business Systems,Inc,Customer understands that H&H usiness Systems,Inc.may 1.CopierAnnual Maintenance Agreement
elect to terminate the agreement at once or at any later date.Customer understands that any unused portion 2.Services Plus
of this agreement is forfeited by the Customer in such case.Should the Customer be in arrears in respect 3,VIP Copier Maintenance Agreement
to the service premium at the time of moving,he or she understands that payment up to and including the
date of the move is mandatory. On products linked to standalone computers or computer networks, this contract apples only to the
• Early Cancellation of this agreement is subject to a penalty.The penalty is Arrived at by computing the• hardware portion of the equipment.All hardware failure is covered under the above terms and conditions.
average monthly billing over the course of the Agreement already used,and applying that monthly amount The customer understands that their signature on this agreement indicates their acknowledgment of a
times the total number of months remaining on the Agreement successful installation and connection of a newly installed product obtained from H&H Business Systems,
In the event that the Customer should elect to sell the equipment to another party,this Agreement is Inc.and the following applies:
deemed terminated.Customer understands and agrees that this Agreement may not be transferred to the On connected products,in the event that the customer changes or reloads software,or moves connected
new owner and that any unused portion of the Agreement and moneys are forfeited by Customer. equipment,or interrupts the operation of the equipment,any related service calls to repair the equipment or
In the event that this Agreement is terminated,H&H Business Systems,Inc.,at its sole discretion may(a) to re-establish a working system is not covered under this Agreement,and is billable on a Time and Materials
refuse to service the equipment,or(b)continue to service the equipment on a C.O.D.Time and Materials basis to the customer.
basis at current published prices.
In the event that this Agreement is terminated,Customer acknowledges that no service coverage will be Any situation,involving H&H Business Systems,Inc.'s responds to a call from Customer which is the
entitled under a new maintenance agreement unless and until H&H Business Systems,Inc.shall have result of a Computer Network situations,and not a failure of equipment listed on the front of this agreement,
inspected and upgraded the equipment to meet manufacturer's specifications. Customer understands Is billable to Customer on a Time and Materials Basis at H&H Business Systems,Ine,'s current IT support
that the paper,toner,fuser oil,developer,staples,travel,parts,and labor required by the inspection and rates,
upgrading of the equipment will be at a time and materials cost based upon current published prices. On all Software that H&H Business Systems,Inc.may furnish,warranties will come directly from the
Upon establishing the equipment within manufacturer's specifications,H&H Business Systems,Inc.in Software manufacturer and are not covered under this agreement.Specifications of each of the above
its sole discretion may elect to provide service to the Customer under the provisions of a Maintenance agreements and exclusions are available to the customer at any time upon request
Agreement or decline to do so. On those Agreements which provide machine supplies and/or paper,those items are to be used in the
Customer agrees to use the installed equipment In accordance with manufacturers specifications, equipment listed op the reverse side of this Agreement only.In the event that the yield quantity of these
manuals,and bulletins as they are furnished by H&H Business Systems,Inc,In addition,Customer agrees supplies as directed by manufacturer guidelines,exceeds the copies billed,Customer understands and
to provide one(1)individual per five(5)employees for the purpose of'Key Operator"training.Customer agrees to pay for excess supplies and paper provided.
understands and agrees that the delegation of'Key Operators'is essential to ensure optimum equipment On those accounts where meter readings are necessary for billing,it is the customer's responsibility to
performance.Damage or machine problems caused by failure to appoint and maintain a key operator for read their meter on the 25th of each month and retum the same day to the fax number or Email Address
the equipment can result in H&H Business Systems,Inc.deeming that cost related to repairing a problem listed on the front of this agreement.If readings received in the corporate office of the Provider by the 5th
relating to improper operation are not covered under this Agreement and are billable to the customer on a of the following month,Customer understands and agrees that he will pay the cost of a collect telephone
Time and Materials Basis. call to his facility from H&H Business Systems,Inc.'s corporate Office to obtain a meter reading.H&H
Customer hereby grants H&H Business Systems,Inc.access to the equipment outlined on the reverse Business Systems,Inc.reserves the option to estimate usage each month if Customer does not provide a
side hereof for the purpose of inspections,repair,or to read copy meters on said equipment Customer timely meter reading.
must provide safe access to front,back and sides of the equipment allowing the technician to move the If customer cancels this Agreement,elects not to renew this Agreement,or H&H Business Systems,
machine without harming him/herself or the equipment,and to allow for proper air flow around the system. Inc.exercises its option to cancel or not renew this Agreement,on those Agreements which furnish paper,
H&H Business Systems,Inc.shall not be liable for any loss,damages or expenses consequent upon the chemicals or staples,the Customer is required to provide H&H Business Systems,Inc.with a final meter
execution of these rights. reading on the equipment on the effective date of termination of the Agreement Additionally,Customer
The service visitations provided under the terms of this Agreement shall be made during normal 8am to understands and agrees to pay the cost of those supplies left in or with the machine on the termination
5pm business hours at the location of the equipment indicated on the reverse side hereof.Service will not date.Customer must provide H&H Business Systems,Inc.with an accurate list of those supplies on
be provided on weekends or on the seven(7)yearly declared holidays for H&H Business Systems,Inc.'s hand for billing.Toner,developer,fuser oil,and staples left inside the machine will be billed by H&H
employees.Should service be required and agreed upon by H&H Business Systems,Inc.on weekends, Business Systems,Inc.on a pro-rated basis.In the absence of this list,Customer understands and agrees
holidays,or after normal business hours,Customer agrees to pay overtime rates in effect at the time of to pay a minimum charge of$100.00 for black&white supplies,or$200.00 for color supplies remaining in
service.Any exception to this provision must be outlined on the reverse hereof. Customer's possession.
This Agreement includes labor,travel,service materials,and machine parts with the exception of those
parts listed on the reverse.Customer requests for the moving of the equipment listed on this Agreement to
a different location are not covered under the terms of this Agreement,and such movement will be billed on
a Time and Materials Charge basis.
Copier drums are included under certain plans,and if covered by Customer plan will be noted on the
reverse.On any agreement,if equipment is not new when placed under a contract,the first drum furnished
will be charged to the customer on a pro-rated basis.Subsequent drums under such a contract,except those
drums damaged by misuse or abuse by the customer,will be fully covered. • CustOmer Initials L/ ,
Customer is required to notify H&H Business Systems,Inc.promptly when repairs are required by the
equipment indicated on the reverse of this document