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20-118.00 H&H Inc: Copier Maintenance - Street Shop MAINTENANCE WILL COMMENCE UPON INSTALLATION OF EQUIPMENT!! PLEASE EXPEDITE RETURN OF THIS CONTRACT ACCOUNT NUMBER MI MAINTENANCE AGREEMENT HNC. P.0 Box 846 Veradale,WA 99037-0846 SP0837-001 DOCUMENT MANAGEMENT SOLUTIONS SALES REPRESENTATIVE Jessica Hendricks DATE OF AGREEMENT COMMENCEMENT DATE OF AGREEMENT EXPIRATION MONTH DAY YEAR MONTH DAY YEAR 5 22 2020 5 22 2025 METER START 12 color 6 black METER EXPIRATION 999999999 EQUIPMENT DESCRIPTION EQUIPMENT ID# SERIAL# MANUFACTURER IMC2000 54614 3080R201162 Ricoh SERVICE ZONE&DIRECT CONTACT INFORMATION AT THE EQUIPMENT Billed monthly @ 0.0077 per black copy &0.0520 per color copy. EQUIPMENT PHYSICAL ADDRESS 17002 E Euclid Ave DEPT Street Shop AT THE EQUIPMENT:KEY OPERATOR h1AIiE KEY OPERATOR PHONE S 6 M ' 7 2-0 - S-`1 t'I KEY OPERATOR EMAIL hi fi .a�"q AGREEMENT CONDITIONS&PRICING: �/ VIP Maintenance includes all parts, labor, travel &toner. Excludes paper&staples. • CUSTOMER MUST HAVE A MANUFACTURER RECOMMENDED SURGE LINE CONDITIONER ON EQUIPMENT SEND YOUR METER READING VIA EMAIL TO: METERS@HANDHSYSTEMS.COM MAINTENANCE PROGRAM ❑Annual M/A El Service Plus M/A Vip M/A In accordance with and subject to the terms and conditions of this Maintenance Agreement,H&H Business Systems,Inc.agrees to maintain the equipment listed above in working order for the period identified herein.Customer agrees to purchase and H&H Business Systems, Inc.agrees to provide maintenance service for the equipment identified above,in accordance with the terms and conditions of Maintenance Agreement.No terms or conditions expressed or implied are authorized unless they appear on°original"of this agreement, signed by the customer and H&H Business Systems, Inc.Corporate General Manager.The additional terms and conditions on the reverse side hereof are incorporated in and made a part of this Maintenance Agreement,and agreed to by customer,whose signature below signifies such.No change,alteration or amendment of the terms or conditions of this Maintenance Agreement are authorized or effective unless they have been agreed to in writing by the General Manager of H&H Business Systems,Inc. CUSTOMER ACCEPTANCE NAME City of Spokane Valley PO NUMBER 44411 STREET 10210 E Sprague Ave BILLING PHONE# CITY Spokane Valley STATE.WA ZIP 99206 A/P E-MAIL a-ccov.v.*5 p�� i(4 ) okct�tevctk(Qa, KCA.3,0ufrk II 1 Oro PRINTED NAME / Jac- TITLE NLaG(Q er SIGNATURE MaAtC DATE 6 2. H & H BUSINESS SYSTEMS, INC. H&H CORPORATE GENERAL MANAGER DATE Idaho•Washington Return all copies to corporate general manager. A copy of completed Contract will be returned to customer upon acceptance. finished will be charged to the customer on a pro-rated basis.Subsequent drums under such a contract, N cM except those drums damaged by misuse or abuse by the customer,will be fully covered. Customer is required to notify H& H Business Systems,Inc.promptly when repairs are required by the DOCUMENT MANAGEMENT SOLUTIONS equipment indicated on the reverse of this document The paper,toner,fuser oil,developer and staples utilized,and the actual copies made on the machine during the performance of a'Service Call°or Preventative Maintenance"inspection is the responsibility 54614 of the Customer,unless such usage exceeds 200 copies per service call at which time an account EQUIPMENT ID adjustment will be made. Customer understands and agrees that an isolated 110V or 240V power source is required for This Agreement is between H&H Business Systems,Inc.,and/or its authorized agents,or assigns, optimum equipment performance.Customer agrees to provide a reliable surge protection device as hereinafter referred to as Provider, and the Customer indicated on the reverse of this document, recommended by the manufacturer on its equipment Should an electronic component failure occur as a hereinafter referred to as Customer.This Agreement applies only to the equipment indicated on the result of power surges,spikes,or lack of ground fault protection,customer assumes responsibility for the reverse of this document.The term'Agreement as used herein includes any further amendments, cost of component replacement,travel,and labor or installation. modifications or supplements made hereto.This Agreement shall be governed by and construed The products marketed by H&H Business Systems,Inc.are designed to provide excellent performance according to the laws of the State of Idaho.Time is of the essence hereof. both in function and copy quality produced when utilizing manufacturer's recommended supplies.Should Customer acknowledges that he or she has read this Agreement,and understands it,and agrees to be the Customer prefer to use supplies such as paper,staples,toner,fuser oil,imaging units,or developer bound by its terms and conditions. which do not meet or exceed manufacturer's specifications,H&H Business Systems,Inc.may elect to H&H Business Systems,Inc.shall invoice the Customer for either the first installment or entire lump terminate-this Agreement.In the event that this situation should occur,H&H Business Systems,Inc. sum of Agreement billed in advance at H&H's sole discretion on the effective date indicated on the will provide the Customer with a written thirty(30)day notice and will then proceed to credit or terminate reverse side hereof.Customer agrees to pay all invoices in full within thirty(30)days of receipt of invoice. payment of any unused portion of this Agreement At this point in time,H&H Business Systems,Inc. Customer agrees to pay interest at a rate of one percent 1%per month on all past due balances over may elect to continue service to the Customer on a C.O.D.Time and Materials basis.Damage and 30 days old. Should collection be required,Customer is responsible for all costs of collection(if any), subsequent repair work on the equipment as a result of inferior supplies due to this is chargeable to the including reasonable legal fees on a solicitor client basis. customer on a Times and Materials basis. In the event that the Customer does not pay all of the charges for the maintenance provided hereunder, H&H Business Systems,Inc.may elect to terminate this Agreement at any time with prior written notice This Agreement will automatically renew for the same period'of time on the expiration date of the to Customer.All notices,requests or other communications required or permitted to be given by either Agreement Customer may only cancel this agreement during the renewal period by delivering to the Customer or H&H Business Systems,Inc.shall be given in writing and shall be delivered in person, Provider a written letter of cancellation,canceling the Agreement as of the date of Contract Expiration/ or by US Postal Service,postage prepaid,to the addresses shown on the reverse side of this Agreement Renewal. Notice must be given at least 30 days prior to the Agreement ending date. H&H Business for each party respectively.All such notices,requests and other communications shall be deemed to Systems,Inc. reserves the right to increase the Contract Pricing Rate as of the Annual Anniversary have been received when delivered or,if mailed,on the fifth business day after the mailing thereof. day of each year during the Contract period,or at the time of the Agreement expiration date and/or Should the equipment be moved from the address indicated on the reverse of this document,Customer subsequent renewal date.whichever is applicable. agrees to provide written notice,prior to the relocation date,to H&H Business Systems,Inc.of the H&H Business Systems,Inc.reserves the right to cancel this Agreement with a written 30 day notice relocation date and address.Upon relocation,H&H Business Systems,Inc.reserves the right to alter at any time.H&H Business Systems,Inc.may also elect not to renew this Agreement In this event, the service premium based upon the service zone of the new location.In the event that the equipment Customer will be provided a written notice of same during the 30 days prior to or the 30 days after the remains within the same service zone,no change in service premium shall occur.If the equipment is Contract Expiration date,whichever is applicable to this Agreement moved outside the service sphere of H&H Business Systems,Inc.,Customer understands that H&H Other than the obligations set forth herein,H&H Business Systems,Inc.disclaims all other warranties Business Systems,Inc.may elect to terminate this Agreement at once,or at any later date,upon written conditions,representations,and statements,expressed or implied,statutory,or otherwise,including any notice to Customer.Customer understands that any unused portion of this Agreement is forfeited by the implied conditions or warranties of merchantability,fitness for use,or fitness for a particular purpose.In Customer in such case.Should the Customer be in arrears in respect to the service premium at the time addition,H&H Business Systems,Inc.disclaims all liability for any direct,indirect,special consequential, of moving,Customer understands that payment up to and including the date of the move is mandatory. or incidental damages,howsoever caused,including without limitation,any damages arising out of the Early Cancellation of this Agreement is subject penalty.The penalty is arrived at by computing the use or operation of the equipment,memory chips,or software provided,delays in repair to or loss of the average monthly billing over the course of the Agreement already used,and applying that monthly use of the equipment amount times the total number of months remaining on the Agreement. In the event that the Customer should elect to sell the equipment to another party,this Agreement is Customer may choose from the following plans: deemed terminated.Customer understands and agrees that this Agreement may not be transferred to 1.Copier Annual Maintenance Agreement the new owner and that any unused portion of the Agreement and moneys are forfeited by Customer. 2.Services Plus In the event that this Agreement is terminated,H&H Business Systems,Inc.,at its sole discretion 3.VIP Copier Maintenance Agreement may(a)refuse to service the equipment,or(b)continue to service the equipment on a C.O.D.Time and Materials basis at current published prices. On products linked to standalone computers or computer networks,this Agreement applies only to the In the event that this Agreement is terminated,Customer acknowledges that no service coverage will be hardware portion of the equipment All hardware failure is covered under the above terms and conditions. entitled under a new maintenance agreement unless and until H&H Business Systems,Inc.shall have The Customer understands that their signature on this Agreement indicates their acknowledgment of inspected and upgraded the equipment to meet manufacturer's specifications.Customer understands a successful installation and connection of a newly installed product obtained from H&H Business that the paper,toner,fuser oil,developer,staples,travel,parts,and labor required by the inspection and Systems,Inc.and the following applies: upgrading of the equipment will be at a time and materials cost based upon current published prices. On connected products, in the event that the customer changes or reloads software, or moves Upon establishing the equipment within manufacturer's specifications,H&H Business Systems,Inc.in connected equipment,or interrupts the operation of the equipment,any related service calls to repair the its sole discretion may elect to provide service to the Customer under the provisions of a Maintenance equipment or to re-establish a working system is not covered under this Agreement,and is billable on a Agreement or decline to do so. Time and Materials basis to the customer. Customer agrees to use the installed equipment in accordance with manufacturer's specifications, manuals,and bulletins as they are furnished by H&H Business Systems,Inc.In addition,Customer Any situation,involving H&H Business Systems,Inc.'s response to a call from Customer which is the agrees to provide one(1)individual per five(5)employees for the purpose of'Key Operator"training. result of Computer Network situation,and not failure of the equipment with the serial number listed on Customer understands and agrees that the delegation of°Key Operators"is essential to ensure optimum the front of this Agreement,is billable to Customer on a Time and Materials Basis at H&H Business equipment performance.Damage or machine problems caused by failure to appoint and maintain a Key Systems,Inc.'s current IT support rates. Operator for the equipment can result in H&H Business Systems,Inc.deeming that cost related to On all Software that H&H Business Systems,Inc.may furnish,warranties will come directly from the repairing a problem relating to improper operation are not covered under this Agreement and are billable Software Manufacturer and are not covered under this Agreement.Specifications of each of the above to the customer on a Time and Materials basis. agreements and exclusions are available to the customer at any time upon request Customer hereby grants H&H Business Systems,Inc.access to the equipment outlined on the reverse On those Agreements which provide machine supplies and/or paper,those items are to be used in the side hereof for the purpose of inspections,repair,or to read copy meters on said equipment.Customer equipment listed on the reverse side of this Agreement only.In the event that the yield quantity of these must provide safe access to front,back and sides of the equipment allowing the technician to move supplies as directed by manufacturer guidelines,exceeds the copies billed,Customer understands and the machine without harming him/herself or the equipment,and to allow for proper air flow around the agrees to pay for excess supplies and paper provided. system.H&H Business Systems,Inc.shall not be liable for any loss,damages or expenses consequent On those accounts where meter readings are necessary for billing,it is the Customer's responsibility upon the execution of these rights. to read their meter on the 25th of each month and return such reading the same day to:METERS@ The service visitations provided under the terms of this Agreement shall be made during normal 8AM to HANDHSYSTEMS.COM.If readings are not received in the corporate office of the Provider by the 5th of 5PM business hours at the location of the equipment indicated on the reverse side hereof.Service will the following month,H&H Business Systems,Inc.reserves the option to estimate usage. not be provided on weekends or on the seven(7)yearly declared holidays for H&H Business Systems, If Customer cancels this Agreement,elects not to renew this Agreement,or H&H Business Systems, Inc.'s employees.Should service be required and agreed upon by H&H Business Systems,Inc.on Inc.exercises its option to cancel or not renew this Agreement,on those Agreements which furnish weekends,holidays,or after normal business hours,Customer agrees to pay overtime rates in effect at imaging units,toner or staples,the Customer is required to provide H&H Business Systems,Inc.with a the time of service.Any exception to this provision must be outlined on the reverse hereof. final meter reading on the equipment on the effective date of termination of the Agreement Additionally, This Agreement includes labor,travel,service materials,and machine parts with the exception of those Customer understands and agrees to pay the cost of those supplies left in or with the machine on the parts listed on the reverse.H&H Business Systems,Inc.is happy to move your equipment to a new termination date unless Customer returns such supplies to Provider.Customer must provide H&H location. Customer requests for the moving of the equipment listed on this Agreement to a different Business Systems,Inc.with an accurate list of those supplies on hand at the time of the Agreement location are not covered under the terms of this Agreement,and such movement will be billed on a Time termination for billing.Toner,developer,fuser oil,and staples left inside the machine will be billed by H and Materials Charge basis. &H Business Systems,Inc.on a pro-rated basis.In the absence of this list,Customer understands and Copier drums are included under certain plans,and if covered by Customer plan will be noted on agrees to pay a minimum charge of$100.00 for black&white supplies,or$200.00 for color supplies, the reverse.On any agreement,if equipment is not new when placed under a contract,the first drum remaining in Customer's possesion. MAINTENANCE WILL COMMENCE UPON INSTALLATION OF EQUIPMENT!! PLEASE EXPEDITE RETURN OF THIS CONTRACT /N•I (g ACCOUNT NUMBER MAINTENANCE AGREEMENT SP0837 001 H&Nyc P.0 Box 846 Veradale,WA 99037-0846 DOCUMENT MANAGEMENT SOLUTIONS SALES REPRESENTATIVE Jessica Hendricks DATE OF AGREEMENT COMMENCEMENT DATE OF AGREEMENT EXPIRATION MONTH DAY YEAR MONTH DAY YEAR 5 22 2020 5 22 2025 METER START 12 color 6 black METER EXPIRATION 999999999 EQUIPMENT DESCRIPTION EQUIPMENT ID# SERIAL# MANUFACTURER IMC2000 54614 3080R201162 Ricoh SERVICE ZONE&DIRECT CONTACT INFORMATION AT THE EQUIPMENT Billed monthly (a 0.0077 per black copy &0.0520 per color copy. EQUIPMENT PHYSICAL ADDRESS 17002 E Euclid Ave DEPT Street Shop AT THE EQUIPMENT: KEY OPERATOR NAME I i'‘-11-1 KEY OPERATOR PHONE Sv9 - 7 ZU - S`)t4t'I KEY OPERATOR EMAIL h./ .a rq AGREEMENT CONDITIONS&PRICING: J VIP Maintenance includes all parts, labor, travel &toner. Excludes paper&staples. CUSTOMER MUST HAVE A MANUFACTURER RECOMMENDED SURGE LINE CONDITIONER ON EQUIPMENT SEND YOUR METER READING VIA EMAIL TO: METERS@HANDHSYSTEMS.COM MAINTENANCE PROGRAM ❑Annual M/A ❑Service Plus M/A © Vip M/A In accordance with and subject to the terms and conditions of this Maintenance Agreement,H&H Business Systems, Inc.agrees to maintain the equipment listed above in working order for the period identified herein.Customer agrees to purchase and H&H Business Systems, Inc.agrees to provide maintenance service for the equipment identified above,in accordance with the terms and conditions of Maintenance Agreement.No terms or conditions expressed or implied are authorized unless they appear on'original"of this agreement, signed by the customer and H &H Business Systems, Inc. Corporate General Manager.The additional terms and conditions on the reverse side hereof are incorporated in and made a part of this Maintenance Agreement,and agreed to by customer,whose signature below signifies such.No change,alteration or amendment of the terms or conditions of this Maintenance Agreement are authorized or effective unless they have been agreed to in writing by the General Manager of H&H Business Systems,Inc. CUSTOMER ACCEPTANCE NAME City of Spokane Valley PO NUMBER 44411 STREET 10210 E Sprague Ave BILLING PHONE# CITY Spokane Valley STATE WA ZIP 99206 A/P E-MAIL c'•ccoa'A5?c�y (4c )s fokc i JIQj. I v 1 6I' PRINTED NAME t•C/t itniAtA, TITLE C.,47 A r G V SIGNATURE DATE__Vq24;0_74) H & H BUSINESS�YSTTE(M�S, INC. H&H CORPORATE GENERAL MANAGER Gt6� b�_- 5 t�sLX DATE C, ;�. 3 ^ a O Idaho•Washington Return all copies to corporate general manager. A copy of completed Contract will be returned to customer upon acceptance. furnished will be charged to the customer on a pro-rated basis.Subsequent drums under such a contract, except those drums damaged by misuse or abuse by the customer,will be fully covered. N&#i.. Customer is required to notify H& H Business Systems,Inc.promptly when repairs are required by the DOCUMENT MANAGEMENT s0LU90ss equipment indicated on the reverse of this document. The paper,toner,fuser oil,developer and staples utilized,and the actual copies made on the machine during the performance of a"Service Call"or"Preventative Maintenance"inspection is the responsibility 54614 of the Customer,unless such usage exceeds 200 copies per service call at which time an account EQUIPMENT ID adjustment will be made. Customer understands and agrees that an isolated 110V or 240V power source is required for This Agreement is between H&H Business Systems,Inc.,and/or its authorized agents,or assigns, optimum equipment performance.Customer agrees to provide a reliable surge protection device as hereinafter referred to as Provider, and the Customer indicated on the reverse of this document, recommended by the manufacturer on its equipment Should an electronic component failure occur as a hereinafter referred to as Customer.This Agreement applies only to the equipment indicated on the result of power surges,spikes,or lack of ground fault protection,customer assumes responsibility for the reverse of this document The term"Agreement"as used herein includes any further amendments, cost of component replacement,travel,and labor or installation. modifications or supplements made hereto. This Agreement shall be governed by and construed The products marketed by H&H Business Systems,Inc.are designed to provide excellent performance according to the laws of the State of Idaho.Time is of the essence hereof. both in function and copy quality produced when utilizing manufacturer's recommended supplies.Should Customer acknowledges that he or she has read this Agreement,and understands it,and agrees to be the Customer prefer to use supplies such as paper,staples,toner,fuser oil,imaging units,or developer bound by its terms and conditions. which do not meet or exceed manufacturer's specifications,H&H Business Systems,Inc.may elect to H&H Business Systems,Inc.shall invoice the Customer for either the first installment or entire lump terminate this Agreement.In the event that this situation should occur,H&H Business Systems,Inc. sum of Agreement billed in advance at H&H's sole discretion on the effective date indicated on the will provide the Customer with a written thirty(30)day notice and will then proceed to credit or terminate reverse side hereof.Customer agrees to pay all invoices in full within thirty(30)days of receipt of invoice. payment of any unused portion of this Agreement At this point in time,H&H Business Systems,Inc. Customer agrees to pay interest at a rate of one percent 1%per month on all past due balances over may elect to continue service to the Customer on a C.O.D.Time and Materials basis.Damage and 30 days old. Should collection be required,Customer is responsible for all costs of collection(if any), subsequent repair work on the equipment as a result of inferior supplies due to this is chargeable to the including reasonable legal fees on a solicitor dient basis. customer on a Times and Materials basis. In the event that the Customer does not pay all of the charges for the maintenance provided hereunder, H&H Business Systems,Inc.may elect to terminate this Agreement at any time with prior written notice This Agreement will automatically renew for the same period of time on the expiration date of the to Customer.All notices,requests or other communications required or permitted to be given by either Agreement Customer may only cancel this agreement during the renewal period by delivering to the Customer or H&H Business Systems,Inc.shall be given in writing and shall be delivered in person, Provider a written letter of cancellation,canceling the Agreement as of the date of Contract Expiration/ or by US Postal Service,postage prepaid,to the addresses shown on the reverse side of this Agreement Renewal. Notice must be given at least 30 days prior to the Agreement ending date. H&H Business for each party respectively.All such notices,requests and other communications shall be deemed to Systems,Inc. reserves the right to increase the Contract Pricing Rate as of the Annual Anniversary have been received when delivered or,if mailed,on the fifth business day after the mailing thereof. day of each year during the Contract period,or at the time of the Agreement expiration date and/or Should the equipment be moved from the address indicated on the reverse of this document,Customer subsequent renewal date.whichever is applicable. agrees to provide written notice,prior to the relocation date,to H&H Business Systems,Inc.of the H&H Business Systems,Inc.reserves the right to cancel this Agreement with a written 30 day notice relocation date and address.Upon relocation,H&H Business Systems,Inc.reserves the right to alter at any time.H&H Business Systems,Inc.may also elect not to renew this Agreement.In this event, the service premium based upon the service zone of the new location.In the event that the equipment Customer will be provided a written notice of same during the 30 days prior to or the 30 days after the remains within the same service zone,no change in service premium shall occur.If the equipment is Contract Expiration date,whichever is applicable to this Agreement moved outside the service sphere of H&H Business Systems,Inc.,Customer understands that H&H Other than the obligations set forth herein,H&H Business Systems,Inc.disclaims all other warranties Business Systems,Inc.may elect to terminate this Agreement at once,or at any later date,upon written conditions,representations,and statements,expressed or implied,statutory,or otherwise,including any notice to Customer.Customer understands that any unused portion of this Agreement is forfeited by the implied conditions or warranties of merchantability,fitness for use,or fitness for a particular purpose.In Customer in such case.Should the Customer be in arrears in respect to the service premium at the time addition,H&H Business Systems,Inc.disclaims all liability for any direct,indirect,special consequential, of moving,Customer understands that payment up to and including the date of the move is mandatory. or incidental damages,howsoever caused,including without limitation,any damages arising out of the Early Cancellation of this Agreement is subject penalty.The penalty is arrived at by computing the use or operation of the equipment,memory chips,or software provided,delays in repair to or loss of the average monthly billing over the course of the Agreement already used,and applying that monthly use of the equipment amount times the total number of months remaining on the Agreement. In the event that the Customer should elect to sell the equipment to another party,this Agreement is Customer may choose from the following plans: deemed terminated.Customer understands and agrees that this Agreement may not be transferred to 1.Copier Annual Maintenance Agreement. the new owner and that any unused portion of the Agreement and moneys are forfeited by Customer. 2.Services Plus In the event that this Agreement is terminated,H&H Business Systems,Inc.,at its sole discretion 3.VIP Copier Maintenance Agreement may(a)refuse to service the equipment,or(b)continue to service the equipment on a C.O.D.Time and Materials basis at current published prices. On products linked to standalone computers or computer networks,this Agreement applies only to the In the event that this Agreement is terminated,Customer acknowledges that no service coverage will be hardware portion of the equipment All hardware failure is covered under the above terms and conditions. entitled under a new maintenance agreement unless and until H&H Business Systems,Inc.shall have The Customer understands that their signature on this Agreement indicates their acknowledgment of inspected and upgraded the equipment to meet manufacturer's specifications.Customer understands a successful installation and connection of a newly installed product obtained from H&H Business that the paper,toner,fuser oil,developer,staples,travel,parts,and labor required by the inspection and Systems,Inc.and the following applies: upgrading of the equipment will be at a time and materials cost based upon current published prices. On connected products, in the event that the customer changes or reloads software, or moves Upon establishing the equipment within manufacturer's specifications,H&H Business Systems,Inc.in connected equipment,or interrupts the operation of the equipment,any related service calls to repair the its sole discretion may elect to provide service to the Customer under the provisions of a Maintenance equipment or to re-establish a working system is not covered under this Agreement,and is billable on a Agreement or decline to do so. Time and Materials basis to the customer. Customer agrees to use the installed equipment in accordance with manufacturer's specifications, manuals,and bulletins as they are furnished by H&H Business Systems,Inc.In addition,Customer Any situation,involving H&H Business Systems,Inc.'s response to a call from Customer which is the agrees to provide one(1)individual per five(5)employees for the purpose of"Key Operator"training. result of Computer Network situation,and not failure of the equipment with the serial number listed on Customer understands and agrees that the delegation of"Key Operators"is essential to ensure optimum the front of this Agreement,is billable to Customer on a Time and Materials Basis at H&H Business equipment performance.Damage or machine problems caused by failure to appoint and maintain a Key Systems,Inc.'s current IT support rates. Operator for the equipment can result in H&H Business Systems,Inc.deeming that cost related to On all Software that H&H Business Systems,Inc.may furnish,warranties will come directly from the repairing a problem relating to improper operation are not covered under this Agreement and are billable Software Manufacturer and are not covered under this Agreement Specifications of each of the above to the customer on a Time and Materials basis. agreements and exclusions are available to the customer at any time upon request. Customer hereby grants H&H Business Systems,Inc.access to the equipment outlined on the reverse On those Agreements which provide machine supplies and/or paper,those items are to be used in the side hereof for the purpose of inspections,repair,or to read copy meters on said equipment.Customer equipment listed on the reverse side of this Agreement only.In the event that the yield quantity of these must provide safe access to front,back and sides of the equipment allowing the technician to move supplies as directed by manufacturer guidelines,exceeds the copies billed,Customer understands and the machine without harming him/herself or the equipment,and to allow for proper air flow around the agrees to pay for excess supplies and paper provided. system.H&H Business Systems,Inc.shall not be liable for any loss,damages or expenses consequent On those accounts where meter readings are necessary for billing,it is the Customer's responsibility upon the execution of these rights. to read their meter on the 25th of each month and return such reading the same day to:METERS@ The service visitations provided under the terms of this Agreement shall be made during normal 8AM to HANDHSYSTEMS.COM.If readings are not received in the corporate office of the Provider by the 5th of 5PM business hours at the location of the equipment indicated on the reverse side hereof.Service will the following month,H&H Business Systems,Inc.reserves the option to estimate usage. not be provided on weekends or on the seven(7)yearly declared holidays for H&H Business Systems, If Customer cancels this Agreement,elects not to renew this Agreement,or H&H Business Systems, Inc.'s employees.Should service be required and agreed upon by H&H Business Systems,Inc.on Inc.exercises its option to cancel or not renew this Agreement,on those Agreements which furnish weekends,holidays,or after normal business hours,Customer agrees to pay overtime rates in effect at imaging units,toner or staples,the Customer is required to provide H&H Business Systems,Inc.with a the time of service.Any exception to this provision must be outlined on the reverse hereof. final meter reading on the equipment on the effective date of termination of the Agreement.Additionally, This Agreement includes labor,travel,service materials,and machine parts with the exception of those Customer understands and agrees to pay the cost of those supplies left in or with the machine on the parts listed on the reverse.H&H Business Systems,Inc.is happy to move your equipment to a new termination date unless Customer returns such supplies to Provider.Customer must provide H&H location. Customer requests for the moving of the equipment listed on this Agreement to a different Business Systems,Inc.with an accurate list of those supplies on hand at the time of the Agreement location are not covered under the terms of this Agreement,and such movement will be billed on a Time termination for billing.Toner,developer,fuser oil,and staples left inside the machine will be billed by H and Materials Charge basis. &H Business Systems,Inc.on a pro-rated basis.In the absence of this list,Customer understands and Copier drums are included under certain plans,and if covered by Customer plan will be noted on agrees to pay a minimum charge of$100.00 for black&white supplies,or$200.00 for color supplies, the reverse.On any agreement,if equipment is not new when placed under a contract,the first drum remaining in Customer's possesion.