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09-213.04 Qscend: DDoS Service Dor213. oLI 3 QScend Products and Services Schedule D QScend Technologies, Inc. 231 Bank Street,Waterbury CT 06702 ACCOUNT INFORMATION Subscriber: City of Spokane Valley Contact: Phil Hermann Title: Database Manager Address: 10210 E. Sprague Ave Email: Phermann@spokanevalley.org City, State &Zip: Spokane Valley, WA 99206 Phone: 509-720-5000 SUBSCRIBER SERVICE Always on DDoS protection $600 Annual This service has been in effect since March 2016 General Terms: /. , This Schedule attaches to the MASTER LICENSE AGREEMENT("Agreement")bet n QScend Techn gies,Inc.,("Licensor"),and The City of Spokane Valley,("L' eensee")dated 12/11/2009./ ./i Subscriber Signature QScend Signature/( Mark Calhoun Keith LeBeau Print Name Print Name City Manager President Print Title Print Title 57(2/.021 � 7 p7 Date Date March 31, 2016 Dear Valued QScend Customer, Last year we experienced an unprecedented four DDoS attacks targeting our customers. While your web applications weren't down, they were unreachable, by your staff and by your public. This year, all of your web services have been accessible all the time by employees and visitors alike. That's because you all are now under the protection of DDoS mitigation services. Our "always-on" DDoS attack mitigation service is best in class and provided by the leader in Internet Security Services. While it's unfortunate that we had to employ this strategy. we simply had no choice. It is a result of the changing world we live in. As always, we are doing everything possible to protect your sites. But this added layer of security is costly. While our DDoS protection would be cost prohibitive for each of your individual communities, for all of us together, the price of protection is much more palatable. Attached, please find an invoice for your small share of the fees associated with our always- on DDoS protection. Visit www.gscend.com/no-more-DDoS for detailed information and FAQ's regarding our DDoS mitigation service. If you would like to prorate this additional expense with your annual fees, please email accountinq(a�gscend.corn Thank you for your understanding during this process. Respectfully, /teiti Le&au Keith LeBeau President and CEO QScend Technologies, Inc. 231 Bank Street • Waterbury, CT • phone 203 757 6000 • e-mail info©gscend com • www.qscend.com