21-088.00 Comcast: City Hall Service Upgrade oai6
COMCAST COMCAST BUSINESS SERVICE ORDER
BUSINESS
Company Name: CITY OF SPOKANE VALLEY Order# 27969669
Service Location: Billing Location:
Address 1 10210 E SPRAGUE AVE Address 1 10210E SPRAGUE AVE
Address 2 Address 2
City SPOKANE VALLEY City SPOKANE VALLEY
State WA State WA
Zip 99206 Zip 99206
Primary Contact Name MARK CALHOUN Billing Contact Name ACCOUNTS PAYABLE
Primary Contact Phone (509)720-5100 Billing Contact Phone (509)720-5044
accountspayable@spokanevalley.org
Primary Contact Email mcalhoun@spokanevalley.org Billing Contact Email
Tax Exempt No
Service Term 36
Promo Code:
Package Code: West$139.85ULTPkgB1200+SE+CP+
MOB3yr
Package&Promotion Details
Ultimate Business Package for discounted monthly rate of$139.85 for months 1-12,increasing to
$154.85 for months 13-24,increasing to$169.85 for months 25-36,increasing to then regular rate in
month 37.Package includes Business Internet 200/20 Mbps,1 Mobility Voice Line,SecurityEdge and
Connection Pro.3 year term agreement required.Additional services may be added to qualifying
bundles:Basic Voice Lines$24.95 each/mo.,Two or more Mobility Lines$24.95 each/mo.,VoiceEdge
Select seats$24.95 each/mo.After 36 months,monthly service charge increases to regular rate for
each additional service.Pricing subject to change.Equipment,installation,taxes and fees,including
Broadcast TV Fee,Regional Sports Fee,regulatory recovery fee and other applicable charges extra
and subject to change.
Customer Initials
Package Services Included Qty Package Monthly Service Package Non-Recurring
Chargel Charge2
Business Internet 200 1
Connection Pro Service 1
Ultimate Business
SecurityEdge 1 $ 139.85 0.00$
Mobility Lines 1
Equipment and Additional Service(s) Qty Additional Monthly Additional Non-
Service Charge1 Recurring Charge2
Business Internet
Static IP-13 1 $ 39.95
Equipment Fee
Package Equipment Fee 1 $ 28.45
Business Voice
Mobility Lines 2 $ 49.90
4+Mobility Voice Lines 2 $ 49.90
Directory Listing Suppression Fee 1 $ 24.95
Additional Fees
Standard Installation Fee/Change of Service Fee 1 $ 99.95
Total Additional Charge $ 168.20 $ 124.90
Monthly Service Charge1 Non-Recurring Charge2
Total Charge for Service $ 308.05 $ 124.90
OrderForm Version v1 Page 1 of 6
COMCAST COMCAST BUSINESS SERVICE ORDER
BUSINESS
Company Name: CITY OF SPOKANE VALLEY Order# 27969669
'Charges identified in the Service Order Agreement are exclusive of maintenance and repair charges,and applicable federal,
state,and local taxes,fees,surcharges and recoupments(however designated).
2 Non-Recurring Charges in the Service Order Agreement reflect activation and Installation fees for this order.This excludes any
custom installation fees.
General Special Instructions
AGREEMENT
1.This Comcast Business Service Order Agreement sets forth the terms and conditions under which Comcast Cable Communications
Management,LLC and its operating affiliates("Comcast")will provide the Services to Customer.This Comcast Business Service Order
Agreement consists of this document("SOA"),the standard Comcast Business Terms and Conditions("Terms and Conditions"),and any
jointly executed amendments("Amendments")entered under the Agreement.In the event of inconsistency among these documents,
precedence will be as follows:(1)Amendments,(2)Terms and Conditions,and(3)this SOA.This Agreement shall commence and become a
legally binding agreement upon Customer's execution of the SOA.The Agreement shall terminate as set forth in the Terms and Conditions
(http://business.comcast.com/terms-conditions/iindex.aspx).All capitalized terms not defined in this SOA shall reflect the definitions given to
them in the Terms and Conditions.Use of the Services is also subject to the then current High-Speed Internet for Business Acceptable Use
Policy located at http://business.comcast.com/terns-conditions/index.aspx(or any successor URL),and the then current High-Speed Internet
for Business Privacy Policy located at http://business.comcast.com/terms-conditionsfindex.aspx(or any successor URL),both of which
Comcast may update from time to time.
2.Each Comcast Business Service("Service")carries a 30 day money back guarantee.If within the first thirty days following Service
activation Customer is not completely satisfied,Customer may cancel Service and Comcast will issue a refund for Service charges actually
paid by Customer,custom installation,voice usage charges,and optional service fees excluded.In order to be eligible for the refund,
Customer must cancel Service within thirty days of activation and return any Comcast-provided equipment in good working order.In no event
shall the refund exceed$500.00.If you use the service in the first 30 days,you will be refunded your subscription fees,but charged the
applicable one-time fee.
3.Customer must provide thirty(30)days'prior notice to Comcast in order to terminate a Service Order or the Agreement.Any termination of
a Service Order or the Agreement may be subject to early termination fees in accordance with the Business Services Customer Terms and
Conditions.
4.To complete a Voice order,Customer must execute a Comcast Letter or Authorization("LOA")and submit it to Comcast,or Comcast's third
party order entry integrator,as directed by Comcast.
5.New telephone numbers are subject to change prior to the install.Customers should not print their new number on stationery or cards until
after the install is complete.
6. Modifications:All modifications to the Agreement,If any,must be captured in a written Amendment,executed by an authorized Comcast
Senior Vice President and the Customer.All other attempts to modify the Agreement shall be void and non-binding on Comcast.Customer by
signing below,agrees and accepts the Terms and Conditions of this Agreement.
7. IF CUSTOMER IS SUBSCRIBING TO COMCASTS BUSINESS DIGITAL VOICE SERVICE,CUSTOMER,BY SIGNING BELOW,
ACKNOWLEDGES RECEIPT AND UNDERSTANDING OF THE FOLLOWING 911 NOTICE:
911 Notice
911 Email Notification-If 911 is dialed using the Voice Service,Comcast will send a notification to the Customer designated email
address,unless the Customer has opted out of receiving such notifications.Each notification will include the telephone number from
which 911 was dialed,location information,and the time the call was placed.After installation of the Voice Service,Customer may
change the designated email address and/or decision to receive notifications by calling Comcast at 1-888-824-8104.
Your Comcast voice service("Voice Service")may have the following 911 limitations:
•For 911 calls to be properly directed to emergency services using the Voice Service,Customer must provide the correct address
information("Registered Service Location")for each telephone number used by Customer. The Registered Service Location may also
include information such as floor and office number.
•If the Voice Service or any Voice Service device is moved to a different location without Customer providing an updated Registered Service
Location,911 calls may be directed to the wrong emergency authority,may transmit the wrong address,and/or the Voice Service(including
911)may fail altogether.Customer's use of a telephone number not associated with its geographic location,or a failure to allot sufficient time
for a Registered Service Location change to be processed,may increase these risks.
•If a Registered Service Location is deemed to be in an area that is not supported for 911 calls,Customer 911 calls will be sent to an
emergency call center where a trained agent will ask for the caller's name,telephone number,and location,and then will contact the local
emergency authority.
OrderForm Version v1 Page 2 of 6
COMCAST COMCAST BUSINESS SERVICE ORDER
BUSINESS
Company Name: CITY OF SPOKANE VALLEY Order# 27969669
•The Voice Service uses electrical power in the Customer's premises.If there is an electrical power outage,911 calling may be interrupted
if back-up power is not installed,fails,or is exhausted. Voice Services that rely on a broadband connection may also be interrupted if the
broadband service fails.
•Calls using the Voice Service,including calls to 911,may not be completed if there is a problem with network facilities,including network
congestion,network equipment,and/or power failure,a broadband connection failure,or another technical problem.
Registered Service Location Updates-The Registered Service Location will be provided to Public Safety Answering Points to assist in
responding to a 911 call.Customer may update or otherwise customize the Registered Service Location by:
• Calling Comcast at 1-888-824-8104
BY SIGNING BELOW,CUSTOMER ACKNOWLEDGES THAT IT HAS READ AND UNDERSTANDS THE FOREGOING 911 NOTICE AND
THE 911 LIMITATIONS OF THE VOICE SERVICE.
CUSTOMER SIGNATURE FOR COMCAST USE ONLY
By signing below,Customer agrees and accepts the Terms and Conditions of Sales Representative Kyle Sargent
this Agreement.General Terms and Conditions can be found at
http://business.Icomcast.com/term- nditions/index.aspx Sales Representative Code
Signature Iv l Sales Manager Name Robert Haff
Name daJr,k/ U� Sales Manager Approval
Title G I`y kav/p�p�' t3/42,2,
Division West
Dale 1•"U -r SmartOffice License Number
OrderForm Version v1 Page 3 of 6
COMCAST COMCAST BUSINESS SERVICE ORDER
BUSINESS
Company Name: CITY OF SPOKANE VALLEY Order# 27969669
BUSINESS INTERNET CONFIGURATION DETAILS
Transfer Existing Comcast.net No Equipment DOCSIS 3.1 Device
Number of Static Ips 13 Business Web No
BUSINESS VOICE CONFIGURATION DETAILS
Directory Listing Details Additional Voice Details
Directory Listing(Published,Non- Non-Published Caller ID(Yes/No) Yes
Published,Unlisted)
Directory Listing Phone Number 5099224612 Caller ID Display Name(max 15 char.) SPOKANE
Directory Listing Display Name SPOKANE VALLEY VALLEY
DA/DL Header Text Information Nonclassified Establishments International Dialing(Yes/No) No
DA/DL Header Code Information 999977 Call Blocking(Yes/No) No
Standard Industry Code Auto Attendant(Yes/No) No
Hunt Group Configuration Details E911 Email Notification Details
Hunt Group Features Requested No Opt-In(Yes/No) No
Hunt Group 1 Configuration Type
Hunt Group 2 Configuration Type Email Address
Hunt Group 1 Pilot Number
Hunt Group 2 Pilot Number
OrderForm Version v1 Page 4 of 6
COMCAST COMCAST BUSINESS SERVICE ORDER
BUSINESS
Company Name: CITY OF SPOKANE VALLEY Order# 27969669
Phone# Type HG1 Seq HG2 Seq Voicemail
5099224612 Mobility Lines None None No
5099224645 Mobility Lines None None No
5099224829 Mobility Lines None None No
5099224572 Mobility Lines None None No
5099224385 Mobility Lines None None No
Toll Free Phone# Calling Origination Area Associated TN
OrderForm Version v1 Page 5 of 6
COMCAST COMCAST BUSINESS SERVICE ORDER
BUSINESS
Company Name: CITY OF SPOKANE VALLEY Order# 27969669
LETTER OF AGENCY
Please print or type the following All blank spaces must be completed.
Billing Name CITY OF SPOKANE VALLEY
Billing Address: 10210 E SPRAGUE AVE
City: SPOKANE VALLEY State: WA Zip: 99206
If Company is switching its current phone number(s)to Comcast,please print the telephone number(s)and the name(s)of
Company's current local and long distance phone service providers in the spaces below.
Area code(s)and telephone number(s)Company wants switched to Comcast(you may also insert a number range,e.g.,215-
555-0000 thru 215-555-9999):
Telephone Number Current Local Provider Telephone Number Current Local Provider
5099224612 CENTURY LINK
5099224645 CENTURY LINK
5099224829 CENTURY LINK
5099224572 CENTURY LINK
5099224385 CENTURY LINK
Please read the following information:
The undersigned is an authorized representative of the Company.Company chooses Comcast for all its landline calling needs
across town,across the country,and worldwide for the telephone number(s)listed above(if applicable).Company understands
that Comcast will take the place of its current landline phone service provider(s)for local,local toll,and long distance services.
Company understands that,for each of these services,it may designate only one provider per service for any one telephone
number.Company also understands that the service provided by Comcast includes all distances,which means that Company
may only designate one provider for all of its calling needs for any one telephone number.
The undersigned signature on this form authorizes Comcast to act as Company's agent in making the changes from Company's
current service provider(s),and to switch Company's telephone number(s),listed above(if applicable),to Comcast.Company
understands that its current service provider(s)may charge a fee to switch its service to Comcast and that Company may
consult that provider as to whether a fee will apply.
Please sign here: 9�(37lest'
Authorized Representative's Signature: Date:
Authorized Representative's Name(Print): /+ r U4l
Authorized Representative's Title l J a f- e
OrderForm Version v1 Page 6 of 6
COMCAS
BUSINESSS Move / Upgrade of Service Form
Business Name: CITY OF SPOKANE VALLEY
Current Billing Account Number: 8498390050988390
Current Site Address: 11711 E SPRAGUE AVE, FL BASEMENT, SPOKANE VALLEY, WA, 99a
New Address: 10210 E SPRAGUE AVE, SPOKANE VALLEY,WA,99206
To help us provide you with the best support during your move to a new location or in upgrading an existing service,please indicate your preferences
for each product listed below.
Business Internet (A selection is required)
❑ Not Applicable: I do not have Business Internet at my current location.
❑ Do Not Disconnect: : Leave Business Internet at my current location. I will call Comcast Business at 1-800-391-3000 to make
any changes.
Business Internet will continue billing at this account.
• Transfer: I will move my Comcast Business Internet to my new account.
❑ Temporary Overlap of Service: I need Business Internet at both locations for now. Business Internet will automatically be
disconnected at my current location upon the earlier of(i)the date that is ninety(90)days after the date I return this form to
Comcast or(ii)the date set forth below. I understand that I will be required to pay for Business Internet at my current location until
it is disconnected. If you have Static IPs and choose to temporarily overlap Business Internet, you will get temporary Static IPs at
your new location. Upon Business Internet being disconnected at your current location,the temporary Static IPs will be terminated
and the Static IPs you have at your existing location will be transferred to the new location.
Requested Disconnect Date:
❑ Disconnect: I will not keep Business Internet at my current location. Please disconnect it when Business Internet is installed at
my new location.
❑ Upgrade: Please disconnect Business Internet when Business Ethernet is installed at this location.
SmartOffice TM (A selection is required))
❑✓ Not Applicable: I do not have SmartOffice at my current location.
▪ No Change: Leave SmartOffice at my current location. I will call Comcast Business at 1-800-391-3000 to make any
changes.
SmartOffice will continue to be billed at this account.
❑ Transfer: I will move SmartOffice to my new location.
❑ Temporary Overlap of Service: I need SmartOffice at both locations for now. I will call Comcast Business to set a
disconnect date or I will populate my disconnect date below.Business Internet is required for the same duration.
Requested Disconnect Date:
❑ Disconnect: I will not keep SmartOffice. Please disconnect it when I am installed at my new location.
Business TV (A selection is required))
❑✓ Not Applicable: I do not have Business TV at my current location.
n Do Not Disconnect: Leave Business TV at my current location. I will call Comcast Business at 1-800-391-3000 to
make any changes.
Business TV will continue billing at this account.
❑ Transfer: I will move Business TV to my new location.
This service is not available for use in home-based business locations.
❑ Temporary Overlap of Service: I need Business TV at both locations for now. Business TV will automatically be
disconnected at my current location upon the earlier of(i)the date that is ninety(90)days after the date I return this
form to Comcast or(ii)the date set forth below. I understand that I will be required to pay for Business TV at my
current location until it is disconnected.
Requested Disconnect Date:
❑ Disconnect: I will not keep Business TV at my current location. Please disconnect it when Business TV is installed at
my new location.
•
Business Voice (A selection is required))
(� Not Applicable: I do not have Business Voice at my current location.
• Telephone#Grid: Indicate your intentions for all current voice lines in the grid below:
List ALL telephone numbers currently active at your current location. Please note the same telephone number cannot be active at multiple
locations.
For the purposes of the below table, "No Change", `Transfer', "Temporary Overlap", "Upgrade"and"Disconnect"have the following meanings:
"No Change"-Keep the applicable number at my current location.
"Transfer"—Applicable number to be removed from my current location and transferred to my new location on day of install.
"Temporary Overlap"- The applicable number will be maintained at my current location until the earlier of(i)the date that is ninety(90)days
after the date I return this form to Comcast or(ii)the date I specify.
"Upgrade"—The applicable number will be upgraded to Comcast Advanced Voice.
"Disconnect"—The applicable number will be disconnect and will not be transferred to my new location.
Telephone# Line Status
Indicate no change,transfer,temporary overlap,upgrade,or disconnect.
Do you currently have Remote Call Forwarding(RCF)set up on any lines(Y/N)? No
Toll Free Configuration(required for customers who have Comcast Business Toll Free Phone Numbers)
Toll Free# Translation# Line Status
Indicate no change,transfer,upgrade,or disconnect.
If voice service is needed at your current and new location,you will be charged activation fees twice:first for the new lines and second for the
transfer of the existing lines.
Advanced Services (A selection is required))
Business VoiceEdgeTM/ PRI/ SIP
❑✓ Not Applicable: I do not have Business VoiceEdge, PRI, or SIP at my currnent location.
❑ Do Not Disconnect: Leave my Advanced Voice products active at this location. I will call to make changes at
877-543-3961 for PRI/SIP or 877-761-7401 for BVE.
BVE,PRI,or SIP will continue to be billed at this location.
❑ Transfer: I will move my Advanced Voice products to my new location.
Please note telephone numbers cannot be active in two locations or products at the same time.
❑ Disconnect: I will not keep BVE, PRI, or SIP. Please disconnect them when I am installed at my new location.
47( 7_02
Author ed Signature ate of Letter
/VarK 66.0.44 509- 720 _57140
Print Name Customer Contact Telephone Number
Note:This form serves as an authorized written request to transfer existing Comcast Business services. The preferred disconnect date cannot be
prior to the date in this letter without approval from a Comcast Representative.