Correspondence
H~ ~
comcast P.O. Box 042
/
, Bothell, WA 98011
January 12, 2007
C v . The Honorable Diana Wilhite - - ,
Mayor, City of Spokane Valley
11707 E. Sprague, Suite 106
Spokane Valley, WA 99206 CjtY ~~~~~~p, Vailey
Dear Mayor Wilhite: .
Comcast would like to advise you of changes we a.r.c making to our channel line-up in the next few
months. "
On or shortly after February 13, 2007, the following channels will be added:
• Searchlight NW Living on Channe1890 • FearNET on Channel 166
• Searchlight Real Estate on Channe1891 • Adult On Demand on Channel 846
• Seazchlight Automotive on Channe1889 • GET LOCAL on Channel 100
• Searchlight On Demand on Channel 888 . • Soapnet on Channel 158
On or shortly after March 21, 2007, the following channels will be added:
• National Geographic HD:,on Channe1659 . • ESPN Deportes on.Channe1607
Also on or shortly after March.21, 2007, the following channel will be deleted:
• Toon Disney En Espanol from Channe1609
These changes will be made automatically and will not result in the modification of our current rates.
Customers will be notified by DCT message. If you have any questions about these changes, please
contact me at (253) 288-7496.
Sincerely,
Terry Da ' s
Director, Franchising & Government Affairs
cc: Ken. Watts, Comcast : ; : .
Janet L. Turpen; Comcast ~ . .
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Ccomcast P.O. Box 042 vY \
Bothell, WA 98011 ~ Y)
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December 22, 2006
~ ~ ~ ~ ~UGUR
The Honorable Diana Wiihite City of Spokane Valley
Mayor, City of Spokane Valley
11707 E. Sprague, Suite 106
Spokane Valley, WA 99206
Dear Mayor Wilhite:
Comcast would like to advise you of changes we are making to our channel line-up.
On or shortly after January 23, 2007, Comcast will add one new Music Choice Latino
digital music channel called Mexicana on channe1945. Comcast will also remove eight
DMX Latino digital music channels currently on channels 950-957.
These changes will be made automatically and will not result in the modification of our
current rates. Customers will be notified by DCT message. If you have any questions
about these changes, please contact me at (253) 288-7496.
Sincerely,
,
~
Terry Davis .
Director, Franchising & Government Affairs
cc: Ken Watts, Comcast
Janet L. Turpen, Comcast
Comcast Cable "Q
CO mcas~~ 19909120th Ave NE, Suite 200 WA 98011 ' `
;
Te1: 425.398.6000
r'
Deeember 15, 2006 AM&
The Honorable Diana Wilhite
= MaYor, CitY of SPokane ValleY EIVEL)
11707 E. Sprague, Suite 106
'E.
Spokane Valley, WA 99206
Dear Mayor Wilhite: Cify oi~ ~
~~~~~e Vc-ille
Comcast would like to advise you of a change we are making to our channel~ne-up on or
shortly after January 16, 2007.
A Channel No. 440, NBA League Pass Preview Channel, will move from the
Digital Classic to the NBA Pay-Per-View level of service.
This change will be made automatically and will not result in the modification of our
current rates. Customers will be notified by DCT message. If you have any questions
about this change, please contact me at (425) 398-6142. -
Sincerely, . ~
~
Janet L. Turpen
Vice President, Government Affairs cc: Ken Watts, Comcast
Terry Davis, Comcast
Cle
M a~ a n
42 H
comcast P.O.Boxt 0
Botheil, WA 98011
November 22, 2006
hECEIVED
The Honorable Diana Wilhite
t . ° . ~
Mayor, City of Spokane Valley
11707 E. Sprague, Suite 106
Spokane Valley, WA 99206 CitY of Spokano i/
alley
Dear Mayor Wilhite:
I am notifying you today that due to increased investments Comcast is making in technology,
programming and customer care to bring our customers the best products and value that we can offer,
effective January l, 2007, some of our service, installation and equipment charges will change. If
customers are currently enjoying a promotion, their rate will remain in effect until the promotion's
scheduled expiration date. Please see the enclosed price list that identifies the rate adjustments and lists
rates for service and equipment. Customers will be notified of these adjustments by mailers, cable bill
notices, and legal ads placed in local newspapers.
Comcast is providing customers unprecedented choice with bundled video, voiEe and high-speed Internet
services that offer cost-savings and the convenience of one provider. We've more than doubled the
amount of viewing choices for customers who now have the most HDTV and VOD viewing options with
100 hours of HD ON DEMAND and nearly 7,000 video on demand titles each month. We've also
launched a low-cost, feature-rich phone service and boosted Internet speeds four times over the past three
years for no additional cost. Nearly 50% of Comcast customers take multiple products and enjoy
significant savings as a result. There are no increases for our high-speed Internet or Comcast Digital
Voice services.
Comcast is also working every day to improve the customer experience. To meet increased demand for
our products, we've hired more than 300 call center and field service representatives in the Washington
Market in 2006 and expect to hire another 300 by the end of 2007. In Ju1y 2007 we will open a brand
new 500-seat Call Center in Lynnwood, Washington.
Please contact me at (425) 398-6142 with questions.
Cordially,
J et L. Turpen~j
Vice President, Government Affairs
Enc.
cc: Ken Watts, Comcast
Terry Davis, Comcast
NOTICE • O• COMCAST . D
Effective with January 2007 bills, Comcast wiN make the folfowing price adjustments:
Basic Ca41e Senrices Current Price New Price
Limited Cabie Service ;15.99 516.49
8asic Cable Service $46.49 $4925
Current Digital Cab(e Packages Current Price New Price
Digital S7ver $28.99 530_99
Digital Gdd $41.99 $43.99
Digital Platinum $58.99 S61.99
Enhanced Cable $47.49 350.25
Sports Enfertainmenl Package (fortnedy Digital Sparts Pack) $4.99 55.99
Sporis Entertainment Package (formerly Digital Extra Pack) $5,99 55.99
CableLatino $25.99 526.99
,feLa6no Completo a51.99 $55.25
~IeLatino Completo con HBO $61.99 56525
iback Package $57.98 $61.48
5ital Cabie Packages sold 6etween January 2001 and May 2003 Curcent Price New Price
jital Starter $50.94 $54.20
uigikai Bronze $61.98 $65.24
Digital Standard $67.97 57113
Digital Silver $8127 586.23
Digital Gok! $92.58 399.23
Digital Platinum $110.97 $117.23
8ronze under Multiple Dwelling Agreements $17.99 S15.99
Silver under MulSple Dwelting Agreemenfs a40.43 $43.99
Gold under Muhiple Owelling Agreements $53.15 $57.13
Entertainment Padcage $8254 588.73
HBO Digital Package $18.48 $19.87
Digital Cable Packages sold prior to January 2001 Curtent Price New P
Digital 8ronze $61.98 $65.2 :
Digital Bronze Bonus a6149 $68.51
Premium N $66.93 $70.19
Premium N 2 $63.49 $70.19
Digital SilverNalue Package 2 $80.64 586.23
Digital Gold $67.98 $94.58
Total N $99.05 $106.48
Digital Value Package 1 $74.98 $79.98
Digital Value Package 2 $87.98 S94.58
Digital Value Package 3 E101.59 5111.48
Premium Packages sold prior to January 2001 Current Price New Price
HBO/SX/ENC $29.09 $31.27
NBO/STARZ $21.52 $23.13
HBOIMX/SX/EN $23.93 $2532
HBOlSTARZ (Promotional) $13.96 515.01
STARZ/ENCORE $13.99 S15.04
STARZIENCORE (Promotional) $7.99 $8,59
Equipment & Miscellaneous Services Current Price New Price
Digital Video Recorder $9.95 S11.95
Unretumed HDIDVR Digital Set-Top Receiver (Ntodel 3416) WA $410.00
Unretumed HDlDVR Digita! Set-7op Receiver (Model 6412) $470.04 $465.00
Channei Guide Magazine $3.30 $3.45
eMTA (HSO Modem & CDV ppaciry) $155.00 $110.00
Noward StemMrtual Subscription VOD Service $109.99 $119.99
Howard Stem Monlhly Subscription V00 Service $9.99 $10.99 ~
2nd Cable CARD for mul4pie Cable CARD Service N/A $1.50
Ca9 Comcast for complefe dehaik about services and prices. Certain services are available separately or as part af other levefs of
service, and noi aA services are avadable ia atl areas. You must subscnbe to Limited Cable Servioe Go receive ofher video services or
iev~s of video seMOe. 2asic Cable Service is wmprised of both Limiied and Ecpandetl Capie Services. You must purchase or rertf a
canvercer and remote conGnl for a separate charge Eo receive certain services. InstaNation, equipment, additionaf outlet, change of
seroice, programming access and other charges may apply. Franchise fees, taxes and other fees may apply, with the actual amount
depending on focation and serrices ardered. Pricing, programming, channel location and packaging may change.
For customers receiving service tfirough commeraal accounts, 6ulk rate arrangements witlh muldple dwetling owners, or similar
arrangements, some of the product, pricing and other infortnation contained herein may not apply. Please refer to the terms and
conditions documents reflecting such separa6e arrangements. Where such are inconsistent with the infortna5on in this priang struciure,
the tetms and condibans of such separate arrangements wid appty.
Currently and to the exient required by law, after noGce to you o(a retiering of our services or rate increase, you may change ynur level
of service at no additional charge (or a period of 30 days. Othenvise, changes in the services you receive which are requested or caosed
by you wiil be subject to the upgrade and downgrade charges iisted above.
Questions? Please contact
CO111CC1St- 1717 E. 8uckeye Ave I Spokane, WA 99207 J t-800-COMCAST
• . • - . . .
- - - - : - , . , ` - • , •
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Comcast Cable co
~ st P.O. Box 3042
Bothell, WA 98011 ~ ~ ~ •
November 14, 2006
. RE~~ ~V
The Honorable Diana Wilhite 00 2006
Mayor, City of Spokane Valley 11707 E. Sprague, Suite 106 CItY OfSpokane Valf
Spokane Valley, WA 99206 e~/ .
Dear Mayor Wilhite: Comcast would like to advise you of changes we are making to our channel line-up between December
141) 2006 and January 3, 2007:
• Universal HD will be added to Channe1660. Universal HD will offer unedited & uninterrupted
- films, award winning dramas, series, sports a.nd performance arts programming.
• Music High-Definition will be added to Channe1661. MHD blends musical programming from
MTV, VH1 and CMT as well as original concert series. MHD covers all genres of music.
• Fox Reality will be added to Channel 159. With Fox Reality, the premier destination for
unscripted programming, customers will get more unseen footage, more insight, more interviews
& more fun!
o Encore will move from the Digital Plus to the Digital Classic level of service. Encore will remain
.ori C anne1518.
o The Digital Extra Package and the Digital Sports Package will be combined and renamed the
Sports Eritertainment Package. TV Games, Fox Soccer, CSTV, NFL Network, Bloomberg TV,
and BET Jazz will be added to the Sports Entertainment Package.
m PIN (Product Information Network) will move from Channel 74 to Channe178.
• Comcast SportsHD will be added to Channe1665. Comcast Sports HD will offer NHI.,, Field
Sports, Boxing; College Football and Basketball and more. .
These changes will be made automatically and will not result in the modification of our current rates.
Customers will be notified by DCT message. If you have any questions about these changes, please,
contact me at (425) 398-6142.
Sincerely,
C y
J et L. Turpen
Vice President, Government Affairs
cc: Ken Watts, Comcast
Terry .Davis, Comcast
3..,j~ l.r.,:~;,c;^"~"'~ fE`.:.~~ _
Ccomcast tr' ~ ~ Comcast Cable
P.O. Box 3042
~~a~ ~ Bothell, WA 98041 ' ~ ~ '
September 29, 2006
RECE_V~= The Honorable Diana Wilhite GC T ~ ~ ~0a'
Mayor, City of Spokane Valley
11707 E. Sprague, Suite 106 City of Spokane VaIleSpokane Valley, WA 99206 y
Dear Mayor Wilhite:
In our continuing efforts to keep you informed, Comcast would like to advise you of upcoming
changes.
Effective November 1, 2006, the Comcast late fee will increase from $3.00 to $5.00.
Effective December l, 2006, the Comcast Service,Protection Plan name will change to
~ CableGuard. Simultaneously with this name change, the monthly service charge for CableGuard
will decrease from $3.50 to $.99, without a change in coverage. This decrease will apply to all
Comcast customers who subscribe to the service.
Customers will be notified by newspaper messages. If you have any questions about these
changes, please contact me at (425) 398-6142.
Sincerely,
~
Janet L. Turpen
Vice President, Government Affairs
cc: Ken Watts, Comcast '
Terry Davis, Comcast
r)
Comcast Cable
CO mcas t 1717 E. Buckeye
Spokane, WA 99207 . - '
. . --~~-iCUn o~
September 29, 2006
~ _ . 7~j
~
Honorable Diana Wilhite Lj ~
City of Spokane Valley 11707 E Sprague Ave, Suite 106 c, c T 5
Spokane Valley, WA 99206 . RE: Second-iaMeCARD Ci~ge. '~$tv ~3f s:p~3ken.~~. Vailey
Dear Honorable Wilhite,
In our continuing effort to keep you informed, effective November 1, 2006 Comcast will begin to
charge customers who require two Cab1eCARDs for customer-owned digital video recorders
("DVRs"), such as the recently introduced TiVo Series 3(S3) DVR, a$1.50 per month rental fee
for the second Cab1eCARD.
Comcast has not charged any monthly fee to customers who require only one Cab1eCARD for
television sets and other customer-owned equipment since introducing Cab1eCARDs in 2004.
Until.further notice, we will continue to provide one Cab1eCARD for no monthly rental chaxge.
Comcast customers will be informed of this new charge for second Cab1eCARDs by way of a
message on upcoming monthly billing statements.
Please feel free to call me at 484-4931 ext 52299 if you have any questions about this matter.
Sincerely,
keriiietli v. "Wa.tts
General Manager cc: Terry Davis, Director of Franchising & Government Affairs, Comcast
Janet Turpen, Executive Director of Franchising & Government Affairs, Comcast
Ken Rhoades, Southeast Area Vice-President, Comcast
comcast 19Comcast 9091 OthlAve. NE, Suite 200
Bothell, WA 98011
April 19, 2005
. ~ ~nr-/
Chris Bainbridge ApR Z .,,,,..2
City Clerk cnl y,OF p~
City of Spokane Valley ~4~
11707 E. Sprague, Suite 106
Spokane Valley, WA 99206
Re: Distribution of Annexation Ordinances
Dear Ms. Bainbridge:
In order for Comcast Cable to keep our records current so that we may correctly
remit franchise fees and taxes to your City, please forward all future annexation
ordinances, adopted by your City Council, to me at the address below:
Janice Burch
Franchising and Government Affairs
Comcast Cable '
. P.O. Box 3042
a~Bothell, WA 98041-3042
Thank you for your assistance and if you have any questions, please feel free to
contact me at (425) 398-6141 or email me at Janice burchacable.comcast.com
Sincerely,
AUA,
anice Burch
' Franchise Campliance Specia?ict
/jb
cc: Janet L. Turpen, Comcast
Terry J. Davis, Comcast
Stan Finley, Comcast
Hans Hechtman, Comcast
Kathy Putt, Comcast .
~tcL-h0.
~oL-ve
co ~ ~ast Comcast Cable
1717 E. Buckeye Ave.
Spokane , WA 99207 August 17, 2006
Honorable Diana Wilhite, _
City of Spokane Valley EO%E'.% o
11707 E Sprague Ave, Suite 106 AUU_ 2 't 20~~6
Spokane Valley, WA 99206
RE: "My Network TV" Channel Launch C!f y o$ Spokane Va! ley
Dear Honorable Wilhite, .
LATE BREAKING NEWS! ,
As you may be aware, on September 5t.h, KXLY is launching a new network in Spokane called
"My Network TV." We have completed contract negotiations with KXLY, and I am pleased to
announce that we will carry "My Network TV" in the Spokane area (via digital broadcast) when
it launches on September Sth.
"My Network TV" is KXLY's new digital multicast station. Consistent with all local digital
broadcast signals Comcast carries today, My Network will be positioned as a B 1(Limited Ba.sic) .
channel, but customers will need a digital set-top receiver to view the channel. "My Network
TV" will be standard-definition and display on channel 114. We are notifying customers of this exciting new channel via digital converter messaging.
If you have any questions please contact me at (509) 484-4931 x 52299.
Sincerely,
~
Kenneth G. Watts
General Manager
cc: Terry Davis, Director of Franchising & Government Affairs, Comcast
Janet Turpen, Executive Director of Franchising & Government Affairs, Comcast
Ken Rhoades, South-East Area Vice-President, Comcast
Cv,
Cable
comcast P.O. Boxt3042 IRA e
Bothell, WA 98041
May 30, 2006
f 'ftoCE l ~ tA ~ `
Diana Wilhite UN
Mayor, City of Spokane Valley .
11707 E. Sprague, Suite 106 ~-~?T!~
Spokane Valley, WA 99206 ~Pane
Dear Mayor Wilhite:
In our continuing efforts to keep the City of Spokane Valley informed, Comcast will make the
following price changes effective with July 2006 bills:
Current New
Eauioment & AAiscellaneous Service Prices Price Price
Remote Control $ 0.25 $ 0.15
Limited Cable Customer Equipment $ 1.18 $1.10
Addressable Set-Top Receiver $ 4.70 $ 3.80
Standard Digital Set-Top Receiver $ 4.70 $ 3.80
Current Mew
Installation Prices Price Price
Additional Connection at Time of Initial Install $14.99 $14.25
Legal notification will be placed in the local newspaper on or before June 1, 2006. If you have
any questions about these changes, please contact me at (425) 398-6142. .
Sincerely, ,
Janet L. Turpen Vice President, Government Affairs
cc: Ken Watts, Comcast
Terry Davis, Comcast
Comcast Cable C' t9 C4}1)
Ccomcast 1717 E. Buckeye Ave. ~ t~o,
Spokane, WA 99207
December 14, 2005
.
Honorable Diana Wilhite RE C E 'VE
City of Spokane Valley
11707 E Sprague Ave, Suite 106 QEC 2 0. 2005
Spokane Valley, WA 99206
Re: Comcast Launches IP-Enabled Voice Service QtY O$ Spokane Vall`~°' v
Dear Honorable Wilhite,
, It is my pleasure to advise the City of Spokane Valley that on December 21, 2005 Comcast will
be announcing the launch of Comcast Digital Voice in the Spokane area. Comcast's new
IP-enabled voice service offers customers digital-quality phone service with unlimited direct-dial
local and domestic long-distance calling, Web access to voicemail, E911 service, and 12 of the
most popular calling features.
Comcast Digital Voice, delivered over Comcast's cable modem platform, answers the call for a
reliable phone service like no other IP-enabled offering on the market today. Comcast
technicians will professionally install the service, converting the jacks and existing wiring in the
home. Customers can keep their current phone numbers and use their touch-tone phones to
make and receive an unlimited amount of direct-dial local and domestic long-distance calls for
as little as $39.95 per month. Comcast also offers very competitive international rates.
Unlike traditional Voice over Internet Protocol (VoIP) offerings that run on the public internet,
Comcast Digital Voice calls originate and travel over Comcast's advanced, proprietary managed
network. If power goes out in the home, Comcast customers can rest assured knowing Comcast Digital Voice is equipped with 5-8 hours of battery back-up.
Comcast has access to the network, systems and capabilities to handle 911/E911 calls the way
traditiona) phone companies do, ensuring that calls, location information, and telephone
numbers are transmitted to the correct local emergency responders.
As always, if you should have any questions, please contact me at 484-4931, ext. 52299. If you
should receive calls from our customers, please direct them to our Customer Service Center at
1-800-266-2278.
Sincerely,
. ,
. _ ~ .
Kenneth'G. Watts General* Manager cc: Janet Turpen = Comcasf' Terry Davis - Comcast
Ken Rhoades - Comcast
F~t d r'5 ck-n
comcast ~mcast Cable 1717 E. Buckeye Ave.
Spokane, WA 99207
November 30, 2005 Honorable Diana Wilhite City of Spokane Valley
11707 E Sprague Ave, Suite 106 RECEVED
Spokane Valley, WA 99206
DEC 0 12005
RE: Programming Changes on December 31St, 2005
Dear Honorable Wilhite, City of Spokane Valley
In our continuing effort to keep the City of Spokane Valley informed, Comcast would like to notify
you of an upcoming change we are making to our channel line-up on, or shortly after, December
31, 2005. On this date, Trio, currently offered on Digital Cable Channel 137, will discontinue its
programming. As a result, we are removing this channel from our Digital Cable line-up.
Our customers will receive 30-day notification of this change through a text message sent to Digital
Set-Top Receivers.
If you have any questions about this change please contact me at 484-4931, ext. 52299. If you
should receive calls from our customers please direct them to our Customer Service Center at
1-800-266-2278.
Sincerely,
eo&
Kenneth G. Watts
General Manager
cc: Janet Turpen - Comcast
Terry Davis - Comcast
Ken Rhoades - Comcast
T~ I oXIY'\ o~
CO ~ st 1717 E tBuCable
ckeye Ave.
~
Spokane, WA 99207
November 28, 2005 .
Honorable Diana Wilhite RECEI"VoEoww
-
City of Spokane Valley DEC 0 12005
11707 E Sprague Ave, Suite 106 .
Spokane Valley, WA 99206
City of Spokane Valley
RE: Channel Changes on December 29t", 2005 - ' Dear Honorable Wilhite, In our continuing effort to keep the City of Spokane Valley informed, Comcast would like to notify you of -
upcoming changes we are making to our channel line-up on, or shortly after, December 29, 2005. Effective
with this date, the following channel changes will occur:
Channel Name Current Channel # New Channel # ESPN 33 11
PIN~:::::,::-. : . 11 74
Golf Channel 69 33
PIN (Product Information Network) will continue to be available with Limited Basic Cable service. ESPN and
Golf Channel will remain part of Comcast's complete Basic Cable service.
Our customers will receive 30-day notification of these changes through a legal notice in the Spokesman-
Review. A copy of this notice is enclosed for your reference. In addition to the legal notice, Comcast will
notify customers of these changes through TV commercials and print ads in the coming weeks.
If you have any questions about this change please contact me at 484-4931, ext. 52299. If you should
receive calls from our customers please direct them to our Customer Service Center at 1-800-266-2278.
Sincerely,
P \
~ /
` C fr
Kenneth G. Watts
General Manager .
Enclosure
cc: Janet Turpen
Terry Davis
Ken Rhoades
•
I'MIP' e •
TICE,
~ ~ • '
_
Effective on, or shortly after December 29, 2005, Comcast
will make the following changes to its Channel Line-up in
the following communities:
Spokane WA-0231, Spokane County WA-0162, Millwood
WA-0296, Liberty Lake WA-0836, Spokane Valley WA-0162,
Stevens County WA-0493
Channel Name Current Ch.# New Ch.#
ESPN" 33 11
Golf Channel . 69 33
PIN 11 74
PIN will continue to be available with Comcast Limited Basic .
- Cable service. ESPN and Golf Channe) will remain part of
Comcast's complete Basic Cable service.
These changes will be made automatically and require no action
on your part. If you have any questions, please feel free to call us
at 1-800-266-2278.These changes do not result in modifications
of our current Limited Basic, or Basic Cable service rates.
• Questions? Please coretact:
1717 E. Buckeye Ave. ` comcast.
Spokane, WA 99207 1-800-COMCAST
,
> c~.`n oL.
CO mcas~~ , 1Comcast 99091 OthlAve. NE, Suite 200
Bothell, WA 98011
~--j v~•~ c.~n
November 23, 2005 •
RECE+VED
Diana Wilhite NOV 2 9 2005
Mayor, City of Spokane Valley CITY OF SPOKANE VALLEY
11707 E. Sprague, Suite 106 CITY CIERK
Spokane Valley, WA 99206
~
RE: Comcast Cable Television Price Adjustment
Dear Mayor Wilhite:
I am notifying you today that Comcast will adjust cable television prices beginning in January.
Comcast's cable television prices reflect increasing operating expenses as well as investments that we axe
making to improve the value of our cable service, including improvements in customer service, more
programming choices through advances in technology and partnerships with a wide range of new
programining providers, and ongoing investments in network maintenance that improve the reliability and
quality of Comcast's cable television service.
During the last year, Comcast has invested nearly $100 million to maintain and enhance its fiber optic
network in Washington; improved customer service by offering more morning and late evening
appointments and. shorter, . appointment windows, introduced a new programming guide powered by
Microsoft TV Foundation to make it easier and faster for customers to find the shows they want to watch,
launched PBS Kids Sprout and added more than 1000 new video on demand programs to give customers
access,rto a growing library of more than 3,800 ON DEMAND programs. Customers will be notified of these adjustments by legal notice on or about November 23, 2005 and by
bill message. The specific adjustments and their respective service levels are set forth in the enclosure:
We realize our customers have other alternatives for entertainment and we're working hard to offer the
best choice and value in the industry. If you have any questions or comments, please contact me at (425)
398-6142.
Sincerely,
J net L. Turpen
Vice President, Government Affairs
- Enc. .
cc: Ken. Watts,.Comaast.
Terry. Davis,: Gomcast , -
NOTIC-E • PRIGE ANGES_~~PO•
0 AST CUSTO ° AE-CEIVING SERVICE
IN TRE'tPO 1 A• A
Due to increasing operating expenses and other investments that we're making to bring
you the best that technology has to offer, effective January 1, 2006, some of our service,
installatian and equipment charges will change. Please see the attached price list that
identifies the rate adjustments and lists the system's service, equipment and installation
rates. If you are currently enjoying a promotion, your rate will remain in effect until your
promotion's scheduled expiration date.
Effective with January 2006 bills, Camcast will make the foilowing price changes in the
communities listed below: Spokane WA-0231, Spokane County WA-0162, Miliwood
WA-0296, LibeRy lake WA-0836, Spokane Valley WA-0162, Stevens Counry WA-0493
Analoa Cabie Service Current Price New Price .
Limited Cable Service $14.99 $15.99
Basic Cabie Service $43.49 $46.49
Cunent Diaital Gahle Packaaes Current Price New Price
Digital5ilver $26.99 528.99
Digital Gold 539.99 $41.99
Digital Platinum $55.99 558.99
Cablelatino Completo Local 548.99 $51.99
CableLatino Completo Local con HBO , 558.99 $61.99
Win-Back Packa4e 555.48 557.98
Dialtal Cable Packaqes wid aker 2001 Currertt Price New Price
HBO PromoNonal Package $17.19 $18.48
Digital5tarter 548.09 $50.94
Digital8ronze $58.98 $61.98
Digital5tandard $6382 $67.97
Digital Silver $75.60 $81.27
Digital Goid $8859 $92.58
Digital Platinum $103.95 $110.97
Digital Silver under Muhiple Dwelling Agreements $37.61 $40.43
Digital Gold under Muitiple Dwelling Agreemenu $49.44 $53.15
Ticket to Entertainment Package (Promotional) $76.78 $82.54
Diaital Cable Packa4es sald nrior to Jan 2001 Current Price New Price
• Digital Promo Package with HBO,Cinemax,STARZ! and Encore $32.24 $34.66
Digital8ronze $58.47 $61.98
Digital Bronze Bonus.(PromotionaU $59.06 • $63.49
Digital Silver / Value Package 2 $75.01 $80.64
Digital Gold $82.69 $67.98
Digital Platinum $98.98 $104.98
Digital Value Package 1 $71.97 $74.98
Digital Value Package 2 $85.05 $87.98
Digital Value Package3 $94.50 $70759
Digital Value Package 4 $98.98 $104•98
Total_N(Promotional) $92•74 $99.05
Digital Gold (Promotional) $88.00 $94.60
Digital Silver under Multiple Dwelling Agreemenu 537.61 $40.43
Digital Platinum under Multiple Dwelling Agreements $48.36 $57.99
Premium N $62.61 $66.93
Premium N (Promotionap $59.06 $63.49
Premium Packages sold urior to Jan 2001 Current Price New Price
STARZt & Encore Promotional Package 57.51 $7.99
HBO & STARZ! Promotional Package $12.99 $13.96
STARZ & Encore Padcage $13.96 $13.99
HBO & STARZ! Package $20.02 $2152 -
H80 & STARZ (Free Encore) Promo Package 520.02 $2152
'
H60, Cnemax, STARZ & Encore Package S22Z6 $23.93
HBO,STARZ! & Enmre Package $27.06 $29.09
Cinemax & TMC Special Package $3130 $37.99 HBO/Showtime/STARZVEncore Promo $38.29 $41,16
HBO/Showtime/Cinemax/STARZ!/Encore Promo 544.68 $48.30
HBO/Showtime/TMUGinemax/STARZI/Encore Promo $4954 $53.25
Equioment & Miscellaneous Servtca Current Price New Price
UnreNrned Standard Set-Top Receiver $90.00 $54.00
Unretumed Addressable Set-Top Receiver $115.00 $78.00
Unretumed Digital Set-Top Receiver (Model 700) $120.00 $96.00
Unreturned Oigital5et-Top Receiver (Model 2000) $275.00 $175.00
Unreturned Digital Set-Top Receiver (Mode13412) N/A $418.00
Unretumed Digital Set-Top Receiver (Model 2500) N/A S 167.00
Unreturned HD Digital Set-Top Receiver (Mode15100) $345.00 $336.00
Unreturned HD Digital Set-Top Receiver (Model 6200) $345.00 $320.00
Unretumed CableCARD • 597.00 $90•00 Unreturned Universal Remote Control $625 $6.40
Unreturned DVR Universal Remote Control $6.45 $6.65 ' AdultPay-Per-View/OnDemand(pershowing) $9.99-$16.99 $1099-$16.99
' Call Comcast forccmplete detaih about services and pricesCertain services are available separately or as part of
othcr Icvrls of service,and notall services are avaikble in all areas. You must subscribe to Umited Cablc Scrvlce to
receNe other video servkes a levels of video servlce. Basic Cable Service is comprised of both Limited and Ezpanded
Cable Services.You must purchase or rent a comerter and remote conaot for a separate chaige m receive certain
servicec.Installation,equipmerK,additional outlet,changeofservice,programmingaccessandotherchargesmay .
apply. Franchise feez, taxes and other fees may app(y,with the actual amouM depending on Ixation and services
oMered Pricing, programming, channel location and packaging may change.
For customers receiving service through commercial accounts, bulk rate arcan9ements with multiple dwetling owners,
or similarartangemenh, some of the product, pricing arxJ other 1Mormation conwined herein may not apply. Please
referto the terms and conditions documencc reflecting such separate artangements Where such are inconsirtent with
. the infortwtion in thiz pricing structure, the terms and conditions oFwch separate artangements will appty.
Curtently and to the exterK required by law, after rtotice to you of a retiering of our services or rate increase, you may _
change your level of service at ro additional dwrge for a period of 30 daysOthervvise, changes in the servirns you
, receive which are requested or oused by you wlll be wbject Lo the upgrade and downgrade chargez.
Questions? Please contact:
171768uckeyeAve. comcast
Spakane, WA 99207
1-800{OMCAST
'aC r
' ' * ~~_,~5ti~w~.a.r
Ccomcast Comcast Cable
19909120th Ave. NE, Suite 200
Bothell, WA 98011
November 16, 2005 , REUEIVED
.
Diana Wilhite NOV L 12005
Mayor, City of Spokane Valley 11707 E. Sprague, suite 106 City ofi Spokane Vafley
Spokane Valley, WA 99206 .
Dear Mayor Wilhite:
In our continuing efforts to keep the City of Spokane Valley informed, Comcast would like to
advise you of changes we are making to our digital line-up on or shortly after December 14;
2005. Channel 476, Fuse, will move from the Digital Extra tier to the Digital Classic tier. Channel
603, Cana152, will be added to Digital Classic. Cana152 is also currently available on the
Hispanic tier.
These changes will be made automatically and will not result in the modification of our current
Basic or Digital Cable rates. Customers will be notified by DCT message. If you have any
questions about these changes, please contact me at (425) 398-6142.
Sincerely,
Janet L. Turpen
Vice President, Government Affairs
i . .
"cc: Ken Watts, Comcast
Terry Davis, Comcast
t
~
comcast 19Comcast 909120thIAve NE, Suite 200 CAl .
Bothell, WA 98011
Tei: 425.398.6000
September 12, 2005
Diana Wilhite
Mayor, City of Spokane Valley 11707 E. Sprague, Suite 106
Spokane Valley, WA 99206
Dear Mayor Wilhite:
RE: Comcast Einnounces Redesigned Mont'rily Billing Statement
It is with pleasure that I provide you notice today that Comcast will soon be introducing a redesigned
monthly billing statement. This move is a direct result of our focus on improving customers' experiences
by listening to customer feedback on the appeaxance and readability of our bills, and responding to their
needs. The new format will be enlarged and the font updated. Icons will be added for each service, and
special offers and service information will be highlighted. The new statements will also clearly direct
customers to our call center phone number, or Comcast.com if they wish to go online to review account
status, order new service or handle bill payment.
Please take a moment to review the enclosed sample of our redesigned billing statement. I'm sure you
will agree with me that this new format is a vast improvement, and that it provides key-information to
customers in a cleaxer and more inviting manner. You will also note that all Comcast services - cable
service, high-speed cable Internet service, and Comcast Digital Voice (when available) - can be included
on one monthly billing statement.
On or around October 12, 2005, Comcast customers will begin to receive their bills in this new format.
. 'Because we offer flexible billing options and customers can select the day they'd like to receive their bill,
it will take about a month for all customers to receive the new easier-to-read statement.
If you have any questions regarding the new bills, please feel free to call me at (425) 398-6142.
Sincerely,
. ~
J et L. Turpen
Vice President, Government Affairs
Enc.
. cc: . Ken Watts, Comcast . . :
. Terry Davis, Comcast . ; .
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A promotional message would print here. Maybe On-demand and pay-per-view 7.98
market additional service or features. High-speed Internet for 10/1 - 10/31 10.00
One-time charges 10.00
Digital Voice for 10/1 - 10/31 9.95 -
One-time charges 10.00
Per-call charges 8.50
Adjustments, taxes and other fees 23.02
Total due by 10/15/05 $182.06
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check made payable to Comcast in the enclosed Total due by 10/15/05 $182.06
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Comcast comcast 199091 OthlAve NE, Suite 200
; Bothell, WA 98011
_ Tei: 425.398.6000
August 26, 2005
Diana. Wilhite _
RECE*i v ED
Mayor, C1ty of Spokane Valley
11707 E. Sprague, suite 106 pUG 7 9 2005
Spokane Valley, WA 99206
Dear Mayor Wilhite:. City of Spokane Vailey '
In our continuing efforts to keep the City of Spokane Va1ley informed, Comcast would like to
advise you of changes we are making to our channel line-up on or shortly after September 28,
2005. Action/I.evel of Service I Channel ~ Channel #
New channel added to Digital Lite ~ MoviePlex ~ 149
New channel added to Digital Classic J Sprout ~ 118
New channel added to Digital Plus ~ LOGO ~ 139
Channels removed from Digital Line-up Encore East ~ 517
Ovation ( 182
Wisdom TV ~ 138
Channel moving from Digital Plus to Digital Classic j VH-1 Soul ~ 474 -
Channel moving from Digital Classic to Digital Plus ~ VH-1 Country ~ 471
These changes will be made automatically and will not result in the modification of our current
Basic or Digital Cable rates. Legal notification will be placed in the local newspapers on or -
shortly after August 28, 2005. If you have any questions about these changes, please contact me
at (425) 398-6142.
Sincerely,
( ) le~ x
~
Janet L. Turpen
Vice President, Government Affairs
Enc.
cc: Ken Watts, Comcast
Terry Davis, Comcast
M
.
V)
Gomcast Cable
(comcast 9909120th Ave. NE, Suite 200 Ch
Bothell, WA 98011
May 27, 2005
RECEIVED-
Diana Wilhite MAY 3 1 20VI
Mayor, City of Spokane Valley
11707 E. Sprague, Suite 106 ~
Spokane Valley, WA 99206 ~ of Spokane ~k llev
Dear Mayor Wilhite:
In our continuing efforts to keep the City of Spokane Valley informed, Comcast will make the
following price changes effective with July 2005 bills:
Current Digital Cable Packages Current New
(analog cable service not included) Price Price
Digital Lite $5.10 $4.95
Eauinment & Misc. Service Prices ,
Remote Control $0.33 $0.25
Addressable Set-Top Receiver $4.76 $4.70
Standard Digital Set-Top Receiver $4.76 $4.70
Advanced Digital Set-Top Receiver $6.45 $6.50
Adult (per showing) $9.99-10.99 $9.99-11.99
Installation Prices
Additional Connection at Time of Initial Install $13.99 $14.99
Downgrade of Optional Services (Separate Trip) $10.99 $12.99
Reconnection of Service $27.99
Legal notification will be placed in the local newspaper on or before June 1, 2005. If you have
any questioni.s about these changes, please- contact me at (425) 398-6142.
Sincerely,
~
Janet L. Turpen
Vice President, Government Affairs
cc; Ken Watts; Comcast
- "Terry Davis; Comcast
~
Comcast Cable ~ Ccomcast 19909 120th Ave. NE, Suite 200
Bothell, WA 98011
February 11, 2005
E Diana Wilhite ~AN
Mayor, City of Spokane Valley
11707 E. Sprague, Suite 106 citif Of ~
Spokane Valley, WA .99206 `~'~f,eY
Dear Mayor Wilhite:
In our continuing efforts to keep the City of Spokane Valley informed, Comcast would
like to advise you of a change we are making to our channel line-up on or shortly after
March 15, 2005, as detailed on the enclosure.
This change will be made automatically and will not result in the modification of our
current rates.
Legal notification will be placed in the local newspaper on or shortly after February 12,
2005. If you have any questions, please contact me at (425) 398-6142.
' Sincerely,
. ~
anet L. Turpen
Vice President, Government Affairs
Enc.
cc: Ken Watts, Comcast
Terry Davis, Comcast
• e
e - A NOTICE
,
e CAULE CUSTOMERS~
~ Effective on, or shortly after March
159 2005, Comcast wiil make the
follow►ing changes to its Line-up in ~ -
the foliowing communities:
Spokane WA-0231, Spokane County WA- .
~ 0162, Millwood WA-0296, Liberty Lake
WA-0836, Spokane Valley WA-0162 New Channel added to Digital Classic level ot service: :
Channel ~ Channel# Flix M 586
This change will be made autamatically and requires no
action on your part. If you have any questions, please feel :
free to call us at 1-888-COMCAST. These changes do
~ not result in a modification of our current Basic or Digital ~ .
Cable service rates.
Ques4ions? Please coatact~
Ccomcast
1717 E. Buckeye Ave., Spokane, WA 99207 .
1-888-COMCAST
CIQ i'l
c
Z),t;ct..e-) C;.
i'V i ri7C;~.
comcast Comcast Communications Inc.
1717 E. Buckeye Ave.
Spokane, WA 99207
Febru ary 10, 2005
Honorable Diana Wilhite
City of Spokane Valley =_~,I
-
11707 E Spraaue Ave Suite 106 ECE_V
~ ~
Spokane Valley, WA 99206 JAN 112005
RE: Address coding
CitY of Spokane ~alley
Dear Honorable Wilhite,
Comcast appreciates the opportunity to serve the City of Spokane Valley ("Spokane Valley") and its
citizens. Over the past ei~ht years we have developed a strong.working relationship by maintainin~
open communications and notifications on issues that affect our cable system.
Comcast is pi-oviding the Spokane Valley notification of findings that will benefit the numbei- of .
homes assi~ned to your franchise a~ent in our billing database. During a routine review of our billin~
i-ecot-ds within the Spokane sei-vice area, a small pei-centa~e of addresses wei-e found to be incoi-rectly
coded to the wrono, fi-anchise agent. Within the Spokane Valley, we have determined the impact to be
1,077 net addi-esses that will be transferred to your franchise agent. It is important to note that this
number reflects addresses and not necessarily Comcast customers.
Comcast is fully committed to rectifying this issue as soon as possible by transfei-rinc, the impacted
addresses to the pi-oper fi-anchise agent. We estimate the process will be complete by the end of
March 2005.
Comcast understands that this type of notice can cause concern recrarding our addressinc, process.
However, I want to assure the City of Spokane Valley that we have corrected the deficiencies in this
addi-essing pcocess. We have implemented steps that now utilize the State of Washington's
Geographic Information System (GIS) Sales Tax Rate Lookup Tool and other State and loca] GIS
resources to assess the accuracy of jui-isdiction pi•ioi- to entei-ing addi-esses into oui- database. We are
cornmitted to preventing this type of discoveiy from happening again in the future.
A~ain, Comcast would like to thank you for the oppoi-tunity to sei-ve the citizens of Spokane Valley.
If you have any questions regarding this letter please contact me at 484-4931 extension 52299.
Sincerely,
Kenneth G. Watts .
General Manager
Comcast Communications, Inc.
cc: Terry Davis, Director of Franchising & Government Affairs, Comcast
Janet Turpen, Executive Director of Franchising & Government Affairs, Comcast
Ccomcast
HECEVED
Contact: .
.1AN 2 4 2005
Jeanne Russo ~i~ ~ f ~
Comcast Y pokane VaIley
215-981-8552
Jeanne Russoacomcast.com
FOR IMIIAEDIATE RELEASE
Comcast Enhances Broacfband Service with
New Speeds and More Apps for 2005
Comcast kicks off the New Year with formal announcement of new speeds - and unveils
. plans for new online services for all high-speed Internet customers
PH6LADELPHIA, Jan. 18, 2005 - Comcast, the nation's number one broadband provider, is
upgrading its two residential speed tiers, as it prepares to introduce a full suite of innovative
online services and products throughout 2005.
The speed enhancements include increases in both upstream and downstream speeds to
enable faster uploads and downloads of large files (photos, videos, music), more online and
multiplayer gaming, easier home networking,. and new innovative online services. These speed
increases will be offered to customers at no additional charge..
Comcast's current 31VIbps dowrnstream / 256kbps upstream tier wilt be upgraded to
4Mbps / 384kbps, and its 4Mbps downstream / 384kbps upstream tier will jump to a faster
6Mbps/768kbps.
The speed increases will be automatic, which means customers are not required to download
any special files or upgrade their connections.
The speed upgrades will be executed on a market-by-market basis, and are targeted to be
complete by the end of 01 2005.
"Today, we're preparing our customers for the next generation of Comcast High-Speed Internet
by upgrading our speed tiers for all of our customers at no additional charge. We will continue
to differentiate our service in 2005 by introducing innovative built-for-broadband applications that leverage the power of our 100% Pure BroadbandT"" network and provide value in our six
key customer areas of interest: communication, music, movies, gaming, sports and kids," said
Greg Butz, senior vice president, marketing & business development for Comcast Online. "This
mirrors our successful 2004 strategy, which enabled us to set.an industry record for customer
growth as we began to showcase why 'it's not just speed but what you can do with it."'
Comcast's Winning Strategy: It's Not Just Speed, But What You Can Do VNith It .
Comcast set the industry benchmark for speed in late 2003, when it announced it was doubling
its downstream speed from 1.5Mbps to 3Mbps, for all customers, at no additionai charge.
Comcast then quickly followed up this news with the introduction of its award-winning, built-for-
broadband portal - Comcast.net - followed by a series of new services, applications and
content partnerships... all focused on enabling Comcast's large base of broadband customers to
take advantage of their new speeds. These services targeted Comcast's six key customer
areas of interest (gaming, kids, communication, sports, movies and music) to showcase the
benefits and value of a broadband lifestyle and included:
• Comcast Video IVfail - which enables Comcast High-Speed Internet customers to easily
create video messages up to 45 seconds in length, using their personal computer and a
webcam.
e Gnmcast PhotoShow Deluze - which allo!NS users to create multirredia. slideshows. as ,
a special way to share their digital photos.
• EA SPORTS Fantasy Football presented by Comcast High-Speed Internef - which
goes beyond the traditiona{ Fantasy Football experience by packaging the service with
Comcast Video Mail and its online Sports Channel.
e C9ames on Demand - which leverages the speed and convenience of Comcast High-
Speed Internet, to offer gamers over 100 titles in categories ranging from action to
education, with new titles added every month.
This strategy proved its success in 2004, culminating in a record Q3 when Comcast added over
549,000 high-speed Internet customers - the highest number ever for any broadband ISP.
Mirroring .thas successfui 2004 strategy, today's announcernent paves $he way for new
product introductions throughout 2005. Comcast's 2005 roadmap inciudes the infusion of
video into many new and existing applications, including Video Instant Messaging.
Comcast also plans to continue expanding its online Music Channel - to become the most
comprehensive online rnusic offering to date. More than 62 percent of Comcast High-Speed
Internet customers actively engage in online music, and music content is among the most
popular on the Comcast.net consumer portal, accounting for 100 percent of the Top 10 Video
Searches on the site. Comcast also is planning enhancements to its online Sports, Kids,
Gaming, and Fantasy Sports offerings.
About Comcast
Comcast Corporation (Nasdaq: CMCSA, CMCSK) (httD://www.comcast.com) is the nation's
leading provider of cable, entertainment and communications products and services. With 21.5
million cable customers and more than 6.5 million high-speed Internet customers, Comcast is
principally involved in the development, management and operation of broadband cable
networks and in the provision of programming content.
The Company's content businesses include: Comcast SportsNet, E! Entertainment Television,
Style Network, The Golf Channel, Outdoor Life Network, G4techN and International Channel
Networks as well as a minority investment in N'One. The Company also has a majority
ownership in Comcast-Spectacor, whose major holdings include the Phitadelphia Flyers NHL
hockey team, the Philadelphia 76ers NBA basketball team and two large multipurpose arenas in
Philadelphia.
~-I dvc~~~
comcas~~ Comcasl Cable
19909120th Ave NE, Suite 200
Bothell, WA 98011
Tel: 425.398.6000
January 28, 2005 E C E ~ v E:--.'D
JAN 3 1 2005
Diana Wilhite ~It Ofi ~
Mayor, City of Spokane Valley Y pokane Valley
11707 E. Sprague, Suite 106
Spokane Valley, WA 99206
Dear Mayor Wilhite:
In our continuing efforts to keep the City of Spokane Valley informed, Comcast would
like to advise you of upcoming changes we are making to our equipment rates.
Effective March 1, 2005, Comcast customers paying a la carte prices for equipment will
see a$.03 increase for a remote and a$.07 decrease for an analog set-top receiver. The price for addressable and standard set-top receivers will be reduced by $.04.
Customers will be notified of this change by bill message. If you have any questions
about these changes, please contact me at (425) 398-6142.
Sincerely,
~
qa'~
Janet L. Turpen
Vice President, Government Affairs
cc: Ken Watts, Comcast
Terry Davis, Comcast
~ Comcast Cable
19909 120t1i Ave. NE, Suite 200
Bothell, WA 98011 E C E.-~ :
~
January 19, 2005
JAN 2 4 2005
Diana Wilhite City of Spokane VaIIey
Mayor, City of Spokane Valley
11707 E. Sprague, Suite 106
Spokane Valley, WA 99206
Dear Mayor Wilhite:
In our continuing efforts to keep the City of Spokane Valley informed, Comcast would
like to advise you of upcoming changes we are making to our channel line-up on or
shortly after February 19, 2005.
Programming currently found on Pay-Per-View channels 823-830 will be moved to
channels 815-822. Programming currently found on channels 815-822 will no longer be
available.
These changes will be made automatically and will not result in the modification of our
current rates.
Customers will be notified of this change by DCT messaging. If you have any questions
about these changes, please contact me at (425) 398-6142.
Sincerely,
. ~
9a--X~
Janet L. Turpen
Vice President, Government Affairs
cc: Ken Watts, Comcast
Terry Davis, Comcast
. ~
comcast Comcast Cable
19909 120th Ave NE, Suite 200
Bothell, WA 98011
Tel: 425.398.6000
. November 2452004 E~
MECEN
Nov 2 9
The Honorable Mike DeVleming
Mayor, City of Spokane Valley ~k~~~ ~~x~~~~y
11707 E. Sprague, Suite 146 C;ty' of SpSpokane Valley, WA 99206
Dear Mayor DeVleming:
Comcast has been the City of Spokane Valley's cable company for almost two years. When we became
yol-ir cable co:r.pany, we promised that we would work hard to upgrade our cable services, offer usefal
new products and deliver improved customer service. We think you wi11 agree that we have kept our
promises by offering more new channels and introducing new products like High Definition Television.
In addition, we are working hard to offer more new products like Video on Demand and digital video
recorders so that our customers have more choices and more control over their television viewing.
Comcast is committed to continuing to provide our customers in the City of Spokane Valley with
excellent picture quality, the finest variety of programming choices and improved customer service. We
realize that our customers have other alternatives for entertainment and we're working hard to offer the
best choice and value in the industry. We have invested in significant technical improvements that
advance the reliability and quality of our cable services, added new channels, and substantially invested in
the improvement of the customer service we provide.
To reflect the current value of the products and services we deliver, effective January 1, 2005, we will be
adjusting the prices for our analog and digital cable service levels. Customers will be notified of these
adjustments by legal notice on or about November 26, 2004 and by bill message. The specific
adjustments and their respective service levels are set forth in the enclosed legal notice. If you have any questions or comments, please contact me at (425) 398-6142.
Sincerely,
~
~ z.
Janet L. Turpen
Director, Franchising and Government Affairs
Enc.
cc: Ken Watts, Comcast
Terry Davis, Comcast
i • PRICE CHANGE e , / • ~
s s • ANE AREA
Effective with January 2005 bllls, Comcast wlll make the following prlce changes in the communl8es listed below:
Malog Cable Servlce Current Priee New Price
Spokane WA-0231R (Gity ot Spokane):
Lirtrited Cable Service $1295 $14.99
8asic CaWe Service $4129 $43.49
Spakane Camly WA-0162R. WA-0296R LlbeAy Lake WA-0836 (All olher areas):
Limlted Cade Service $1265 $14.99 ~
8asc Cahle Service $40.99 $43.49
The following changes apply to all above referenced communides:
A la carte Premlum Servieea Cumenf Price New Price
Enaore Package WA $15.99
STARZ Parkage S12.99 $15.99
Curtent DIgtW Cable Packagea (analog caMe service not induded) Curtent Wiee New Prloe
Oigital SiNer $26.99 $27.99
pigilai GoW $37.99 E39.99
OigiW Platinum $53.99 $55.99
CableLatirro $25.99 $25.99
CahleLa6ta Completo Loca1 $45.99 ' :48.99
Ca6feLaWa Completo Loeal oon HBO $55.99 558.99 .
Digital Cable Packagea aold after lday 2003 Current Price New Pdce
H80 Pmmotional Package $15.99 $17.19
Vlfin-Badc Padcage S5298 $55.48
Oig[tal Ca61e Paekagas sold 4etwean Jan 3401- May 2003 Current Price New Price
Digital Starter $46.02 $48.09
Oigilal Braus $54.91 $58.98
Oigitaf Standatd $59.37 $63.82
Digital SMr $70.33 S75.60
pigilal Gold $82.41 :88.59
Oigital Platlnum $86.70 $103.95
oigiW siiw unaer Multipie owemng agreements $34.99 f37.61
DigiW Gdd wdet MLAtipie Dweaing Agreertienta :45.99 S49.44
Digital Cable Packagea eold prior to Jan 2001 Current Price New Priee
H80 Pramo Padc f2458 $26.42
OigiW Prortn Patkage with HBO, Cinertwn, STARZ and Encae $29•99 S3224
Digiial Bionze $54.39 i58.47
Digital Branze Bonus (Promolanal) 554.94 $59.06
Di4Ptal SiNer /Value Padkage 2 $69.18 f15A1
Digital Gold 576.92 $82.69
. Digital Plalimon $93.98 E98.98
Uigital Vafue Package 1 $68.13 E71.97
Oigital Value Padcage 2 $79.12 $65.05
Digital Value Padmpe 3 $87.91 $94.50
DigNal Value Pacimge 4 $93.98 $98.98
Ticket lu EnteAainmenl Packege (Pmmotim-al) $71.42 576.78
Tafal N(Pronational) $85.71 $9214
D'qital Gold (Pmmationat) S81.86 $88.00
Digifal SRver under Muldple DweUmg Agreements 534.99 $37.61 '
Digitat Plahnum under Muitiple Dwetl'Ng Agreemenfs S44.99 $48.36
Premhon N $58.24 $62.61
Prertdum TV (PromoGorcal) $54.94 $59.06
Premium Padcages sold pria W Jan 2001 Curtent Price New Price .
STAKZ & Encae Promotional Padoge $6.99 $7.51
H80 6 STARZ! Promo6onal Padcege $12.08 E12.99
STARZ! 8 Encore Package $12.99 $13.96
Showume 8 TMC Padcage $15.52 $16.68
HBO 3 STARZ Padage $18.62 $20.02 H90 8 STARZ (Free Enoae) Prano Package $18.62 =20.02
HBO. Cimoax, STARZ! & Enoore Package $20.71 $22.26
- HBO, STARZI S Enoore Padcage $25.17 $21•06
Cinemax 8 TMC Speaal Package $29.12 =31.30
Shaxrtirtie 6 TMC Special Padcape ;31.04 $31.98
HBO1ShaaAimefSTARZJEnoae Promo $35.62 $3829
HBO/Cinemax/STARZJEnoore Prano $35.62 $3829
HBO/ShowtimrJCuiemax/STARZlEncae Promo $41.56 $44.68
HBO1Showf¢netiMGCinemw1STARZ1Enoote Promo $46.08 $49.54
Equipment 8 Ntecellaneous Serviee Current Priee New Prica
Unrehttned Cahle Modem S85.00 $139.00
UiueWmed Digital SeNop Reteiver (Mode1700) NIA $120.00
UnreWmed Digital Set-top Receivar $300.00 $215.00
UnteWmed 04tal SeNop Receiver w/Dalby 5.1 WA =300.00
Unrewmed HD Digita0 SeNop Ftaceiver (Models 510016200) $400.00 5345.00
UnreWmed HDIDVR Digital Set-top Receiver (Model 6412) NIA $470.00 '
. Umelumed DVR Remote WA $6,45
.
UnreWmed Ca6laCARO WA $97.00
Adult Pay-Per-View (per showin9) 14.99 - $9.99 $4.99 410.99
Ca0 CartraA for mmplete delads ahoul servioes and prica Cerlan aervioes are available separately m as W at otlier levds of service, anM rat aq services are avahble in al aieu. Yau must subsa3e a linited
Ca61a Savice bnweire ather ridao senices a ieveh o1 vfdeo servioe. Basic Cahle Smice's cartiprised af boN Limiled and E+epanded Cable Services. Yau musl purdiase ar rent a convaAer and mmoto mntrol lor a
sparare dwp m maene cerum s«rices. mstallation, e*ornwt, ammnal a,neL awnye m sam. PmBrammin9 acmss aM o9ir1 diaipes may appiy. Frandise laea. Mm ana aam aaes may avaN, wsm Ow aaa
amoieti depmdN m bca4on ard sevices Ordered. RianA. DocimarrmnA. dwuW baGon and padtag6ig may dwnge. ,
Far aatmwla ~ , tdvioe INarJh oamerdal aixamb. 6uk rate artargetala wBh mul6pla dw,e6ng awrers, or sanJar arangemenb, sare of Iha pmducl, piring and oCw n6ormation conlained Ireren may rot
apqy. Please feler m tha tertB and cm6tcro doammn6 2fkCtirg wdh aparate arrargemeAts WAieta wM are inmnaatent wAh Ihe nfmnaGon in Ih's pieng dnWure, the lartn and wMitions af wrh separale
. alrargervlen6 wB aPDb•
cura* md w a,e exoem reauaea oy law, allc rolia b yauof a retiering ol aa smvices or 2te ciaease. pou may dwr Yau lerd a( semce a1 m adAilional charge tar a perod u( 30 days. OUowae, d,m,9es in me
wvioes you recsiva wtridh are requasted acwsad by you rra De stmjeU la tAe upgrade and downgrada doiges 5sed abore.
CCO 1717 E B uckeye Ave
Quesdons? Please contact: mcast. spokane, wa99s2o7
1-800-COMCAST
. _ :
. . . ~
I
~~-l ~ ~ ~;r
. "F-1- y7-~
Ccomcast Comcast Cable
19909 120th Ave NE, Suite 200
Bothell, WA 98011
Te1: 425.398.6000
October 6, 2004
UEAJED
ME
OCT 1 z 2004
The Honorable Mike DeVleming
Mayor, City of Spokane Valley ot SpOkane va11ey
11707 E. Sprague, Suite 106 ~rlt~
Spokane Valley, WA 99206
Dear Mayor DeVleming:
In our continuing efforts to keep the City of Spokane Valley informed, Comcast will make the
following changes to its channel line-up on or shortly after November 9, 2004:
Channel Name ~ Current Channel # ~ New Channel #
" Speed Channel ~ 32 ~ 30
Outdoor Life ~ 33 ~ 31
Fox Sports Net ~ 30 ~ 32
ESPN ~ 31 ~ 33
ESPN2 ~ 410 ~ 34
HGTV ~ 34 ~ 68
Also effective with these changes, ESPN2 will move from the Digital Classic programming .
tier to the Basic Cable level of service.
Legal notification will be placed in the local newspaper on or around October 9, 2004. These
channel changes will be made automatically and will not result in the modification of our
current rates.
If you have any questions, please contact me at (425) 398-6142.
Sincerely,
~
Janet L. Turpen
Executive Director, Government Affairs/Franchising
cc: Ken Watts, Comcast
Terry Davis, Comcast
CO ~ Comcast Cable
19909120th Ave NE, Suite 200
Botheil, WA 98011
Tel: 425.398.6000
~
U ~
October 8, 2004
1~
~
°c r 2004
City of s
pOkane V
a11,Y
The Honorable Mike DeVleming
Mayor, City of Spokane Valley
11707 E. Sprague, Suite 106
Spokane Valley, WA 99206
Dear Mayor DeVleming:
In our continuing efforts to keep the City of Spokane Valley informed, Comcast would
like to advise you of changes it will be making to its COMCAST en ESPANOL Digital
Package effective November 8, 2004. These changes are based on recent customer
feedback and research, as part of our ongoing commitment to provide a diverse selection of high quality Hispanic programming.
• Channel 600 Utilisima will be replaced with Casa Club.
o Channel 605 VH Uno will be replaced with History en Espanol.
• Channel 610 HTV Musica will be replaced with Cine Mexicano.
The additional channels in the COMCAST en ESPANOL Package will remain as they
are today. The changes outlined above will be made automatically and will not result in
the modification of our current rates. Written notification was provided to customers by
letter on October 7, 2004.
If you have any questions regarding this change; please feel free to contact me at '(425) 398-6142.
Sincerely,
Janet L. Turpen
Director, Franchising and Government Affairs
cc: Ken Watts, Comcast
Terry Davis, Comcast
e .
comcast Comcast Communications Inc.
1717 E. Buckeye Ave.
Spokane, WA 99207
-
September 21, 2004 Honorable Mike DeVleming
City of Spokane Valley
----44-707-E---Spr-ague--Ave,-Suite--106
Spokane Vailey, WA 99206
Dear Honorable DeVleming:
On October 2, 2004, nearly 25,000 Comcast employees, their families and friends from across
the country will qarticipate in Comcast Cares Day. Comcast Cares Day is a key component of
Comcast's commitment to the communities where we all live, work, and volunteer.
Comcast employees, friends and family from across the nation will roll up their sleeves to work
on a variety of community-based projects - from disaster relief efforts to preparing meals at
food banks to beautifying schools and community parks, and more. This event gives Comcast
employees the opportunity to make a difference in their community and have fun in the
process. While this is a special one-day event, it is symbolic of the effort the company and its
employees make year-round to play an active part in community service.
In Spokane, 140 Comcast volunteers, along with their families and friends will be working in
~ partnership with three community organizations. At the Ronald McDonald House, volunteers
will be painting rooms and fences, as well as landscaping and preparing meals for residents.
Employees will also partner with Second Harvest Food Bank to assist with a campaign known as
"Project Hand-Up" and will volunteer at Spokanimal C.A.R.E. to remove old kennels, beautify
and landscape the area around the shelter and assist with pet adoptions.
We would like to personally invite you to join us for a day of volunteering at one of the
following locations. If you would like to accept our invitation, please contact me at 484-4931
ext 52299 by September 29tn.
RonaCd McQonaOd House: 3amL11:30arn & 1:30pm-4:300pm
1015 W. 5th Ave. - 624-0500
Second Biarvest (food bank) 8:30am-11:30am
1234 E. Front Street - 535-6678
Spokanimal C.A.R.E. 1:30prn-4:30pm
710 N. Napa - 534-8133
Together we can make a real difFerence in our communities. Hope you can join us!
Sincerely, ~
Kenneth G. Watts
General Manager
Comcast Cable ~
comcast 19909 120th Ave NE, Suite 200
Bothell, WA 98011
Tel: 425.398.6000
June 28, 2004
RECEVED
J U L p 1 2004
The Honorable Mike DeVleming
Mayor, City of Spokane Valley City of Spokane Valle
11707 E. Sprague, Suite 106 y
Spokane Valley, WA 99206
Re: Channel Change Notification
Dear Mayor DeVleming:
In our continuing efforts to keep the City of Spokane Valley informed, Comcast would
like to advise you of upcoming changes we are making to our channel line-up on or
shortly after July 29, 2004.
These changes are detailed on the enclosed copy of our legal notification, which will be
placed in the local newspaper on or about June 29, 2004. The channel changes will be
made automatically and will not result in the modification of our current Upgrade Basic
or Digital Cable service rates.
If you have any questions regarding these changes, please contact me at (425) 398-6142.
Sincerely,
.i anet L. Turpen
Executive Director, Government Affairs/Franchising
Enclosure
cc: Ken Watts, Comcast
i
„ . ;
'IM POe ANT, NOTICE TO
COUCAST CAo CUSTOMERS
, Effective on, or shortly after July 29, 2004,
Comcast wili make the following changes to its
Line-up in the foilowing communities:
Spokane WA 0231, Spokane County WA-0162, Miilwood
WA-0296, Liberty Lake WA-0836, Spokane Valley WA-0162
Channels moving from Digital Plus to Digital Classic
level of service:
Channel ~ Channel #
Nick Toons ( 126
Nick GAS ~ 215
VH1 Country i 471
VH1 Classic Rock I 473
Channel added to Digital Plus level of service:
Channel ~ Channel # ~
MN ESPANOL ~ 606 ~
New Channels added to Digital Plus level of service.
Channel ~ Channel #
MN JAMS ~ 475
NICK Too ( 127
These changes will be made automatically and require no
action on your part. If you have any questions, please feel
free to calt us at 1-877-824-2288. These changes do not
result in a modification of our current Upgrade Basic or
Digital Cable service rates.
Questions? Please contact:
~ .
.19909120th Ave NE, Suite 200, Bothell, WA 98011
1-888-COIIACAST
,
~c~.~.:.~....
Comcast Cable
19909120th Ave NE, Suite 200 -
Bothell, WA 98011
, Tel: 425.398.6000
May 27, 2004
The Honorable Mike DeVleming
Mayor, City of Spokane Valley
11707 E. Sprague, Suite 106
Spokane Valley, WA 99206
Dear Mayor DeVleming:
In our continuing efforts to keep the City of Spokane Valley informed, Comcast will soon be
implementing the following changes:
~ Effective July 1, 2004, the equipment charge for Limited onlv customers will be decreasing from $1.90 to $1.25. Written notification will be provided to customers via bill messages no
_ later than June 1, 2004.
• Effective July 1, 2004, Comcast will no longer offer "Basic Installation" for customers
signing up for High-Speed Internet service. Basic Installation currently requires Comcast to
perform part of the installation and the customer to complete the installation. Starting July 1,
new Comcast High-Speed Internet customers will be able to choose either "Self-Installation"
or "Premium Installation." Self-Installation offers customers the flexibility to entirely install
service at their convenience. Premium Installation offers customers the security of Comcast
entirely installing the service. Rates for Self-Installation and Premium Installation will not
change.
If you have any comments or questions regarding these changes, please contact me at (425) 398-
6142.
Sincerely,
f
Janet L. Turpen
Executive Director, Government Affairs/Franchising
cc: Ken Watts, Comcast
j ~
co Comcast Cable ~
19909120th Ave NE, Suite 200 • °n,
` Bothell, WA 98011
: Te1: 425.398.6000 c
June 4, 2004
The Honorable Mike DeVleming
Mayor, City of Spokane Valley
11707 E. Sprague, Suite 106
Spokane Valley, WA 99206
Dear Mayor DeVleming:
In our continuing efforts to keep the City of Spokane Valley informed, Comcast would
like to advise you of the following changes we are making:
• Effective July 7, 2004, channe1294 (currently TechTV) will be removed from the
digital line-up. G4 is merging with TechTV to create G4TechTV, which will reside
on channel 136 (currently G4).
• Also effective July 7, 2004, our digital music channel line-up will be changing to
include new channels and new channel names.
Notification will be provided to customers via electronic message to their converter boxes
no later than June 7, 2004.
If you have any questions regarding these changes, please contact me at (425) 398-6142.
Sincerely,
- Janet L. Turpen -
Executive Director, Government AffairslFranchising
cc: Ken Watts, Comcast ~
comcast Comcast Cable Communications, Inc. 1717 E. Buckeye Ave.
Spokane, WA 99207
RECENE-D
May 21, 2004 MAY 24 2004
. City of Spokane Vaile
Y
Honorable Mike DeVleming Sent via Certified Mail 5/21/04
City of Spokane Valley
11707 E Sprague Ave, Suite 106
Spokane Valley, WA 99206
RE: Addition of HD Channels to Comcast Digital Cable Service
Dear Honorable DeVleming,
In our continuing effort to keep the City of Spokane Valley informed, Comcast
would like to notify you of an upcoming change we are making to our Digital
Cable channel line-up on, or shortly after, June 22, 2004. This change will
include the addition of PBS HD, a full-time High-Definition (HDTV) service for
customers with compatible television sets.
Our customers will be informed of these changes through the enclosed legal
notice appearing in the newspaper, and through a text message sent to Digital
Set-top Receivers. .
If you have any questions about this change please contact me at 484-4931, ext.
52299. If you should receive calls from our customers please direct them to our
Customer Service Center at 1-888-266-2278.
Sincerely,
Kenneth G. Watts
General Manager
e • R ` e 0
S A ► BLE CUSTO °
Comcast will add the following new High-Definition
channel to its Digital Cable channel line-up
effective on, or shortly after June 22, 2004.
Channel Channel #
PBS HD 108
This change will be made automatically and
requires no action on your part. If you have any
questions, please feel free to call us at
1-800-COMCAST. These changes do not resuft in
a modification of our current Limited, Basic or
Digital cable service rates.
Questlons? Please contad:
Ccomcast.
1717 E Budceye Ave., Spokane, WA 98207
Created by: Quisenberry Marketing 8 Design
Date: 05.17.04
Client: Comcast Cable
Job N°: CM-050304
Job Title: Ad for Legal Notices
Colors: BW ,
. Publication: Spokesman
Size: 2c (rm X 3.5'
COMCAST Cable Commumications, Inc.
1717 E. Buckeye Ave.
Spokane, WA 99207
Kenneth Watts
Tel: 484-4931 ext. 52299
Fax: 483-7502
Cell: 370-1591
Kenneth.:-Watts@cable.comcast.com
Julie (Ken's Assistant)
Tel: 484-4931 x 52298
Shirley
Tel: 484-4931 x 52320
Fax: 484-9261
Shirley is the one who has contacted me regarding their procedure with complaints.
Shirley, Susan or Bridgett are the folks we will e-mail with complaints. We are to take
the caller/complainants name, phone number, e-mail, problem, history of problem and
then e-mail each of the names listed above. Shirley, Susan or Bridgett will then respond
within the hour. I will then follow-up with each complainant.
Shirley_parks@cable.comcast.com
Susan_stanifer@cable.comcast.com
Bridgett_gibson@cable.comcast.com
c: sue larson - comcast
06/09/2063 12:35 5094839261 AT&T BROADBAND PAGE 02
.
Ccomcast Cvmcast Cable Communlcet►aLs, Inc. .
. 1717 E, Budceye Ave,
SpW<ana, WA 99207
June 9, 2003 . .
Honoxable Mike DeVlemiug
City of Spokan.e Va11ey
11707 E Sprague Ave, Suite 106
Spokane Valley, W,A, 99206
RE: Addition of Channels to Comcast bigital Cable Service
Dear lionozable DeVlemzng,
In our continuing effort to keep the City of Spokazte informed, Comcast would lilce to
notify you af some upcoming changes we aze, making to our IJigital Cable channel line-
up in rebuilt areas an, or shvrtly aftex, ruly 8, 2003. These changes will include the
addition of High-Definition (HIJTV) services fox customers with compatible television
sets, two new inspirational programzning channeZs, erbancemen.ts to our Fremium 1V,[ovie
Channel selection, five new International.Pretxiium Channels, and more.
For camplete details of all the changes, please zefer to the copy of our legal notice
included on the following page. Our customers-will be informed of these changes throug.h this legal notice, and through additional inforrnation made available to them iri
the future.
If you have any questions about these changes please coritact rrae at 484-4931, ext. 52299.
If you shouid receive calls &om our customers please dixeGt them to our Custorner
Serviee CenteX at 1-888-266-227$.
Sincerely,
~Kenneth G. Watts
General Managez
A.ttachment
06/09/2003 12:35 5094839261 AT&T BROADBAND PAGE 03
'
- •s- + o . o ~ e ~
Comcast Cable wil{ make tha folbwing ct,anges to Its Chenne{ L}ne-up in QII
rebu"t areas of Spokane, WA etfective on, or shortly aftor July 8, 2003. For a
complete iisting of the channel cnanges, plezse sae the charts belQw_
.
. , .
rl.. . . , . . . , „
Channels added to Digit$I Cable Se►viGe
Chantlel New Channel~tl
_ _ - - .
Weatherscan ~ocal . . . . . _...,10i
- - 232
BYUN . . .
EWTN_, . . . . . . ~
Chenrmts moving_within Dfghal Cepie Servlce
Channet. New Char,nel #
ESPN Cl~ssica „ 4~ .
Enso~ l.ove Stori~s _519-•- - -
- - . . . . . . . . .
Enoore M~t . -
521
. _ .
. _ .
. . 523
~~ore 7nsa StcKias . 7
- . . . . _ 52
Encore Act;on • - $29 - -
Intametiona( Premium Chantteis Added
.._._..r__..._.._..__.. .
Chahnq!
• NeW Ghantti8l ~i
. . • ~
Th~ Filipino ChannG! _ 24i
_.M._
N.JAPWN---- • . . . , _ .245
- _ . _
zee,N- 246
N Asia _ . . . . . . . . _ 247 .
Russien Televlsiv_n NetworK„ , , . , . 295 ~
Premium Movie ChannoIs.Ad~p¢. . - . .
. _
GhaM►el , lVew Channel #
-
Encae Fsst 517
~
Stx►RZ!!~ _ _
STAR7J Theater East_._ 535
. • •
HBOinHigh pgflnit{Ort_,.._ 549 .
H80 Easi 560
. .
H6Q2 ~est . . .
55
_ . _ .
H60 Sign~u~ Eeet_,_ 554
•
il~est , - . .
HBO Fam. •
566
Cinemax ~ast 562
. . . .
.Detlniti..
Showtirne in High .
pn. 574
• • . r-•:._._
~Showt~~neEest ..575
5howdme Too East 577
Showlime Showcae9 EBSt . 579
Showtime Eactrem~,_
The Movle Ch
----annel Eeat----•.•,~_....._._._...---... 5
The Mp~e Chgnnel-Xtra 542
.
~ 7hese changes wtll be made automaticMly and require no action on your
part If ypu txiva arry questlons, please fed fres to call us a11-88&COMCAST.
'rnese changas do nct rssult in a mod'~'icatfon of our current service ratea.
Questfant? Please contact:
CCOMCast.
22025 30th br. 5E, avthell, WA ee021-4444
ComcaSt legal
Channe! Changes 070803
Spokar►e Spokesman Rev(ew
3 col (3 i 4/16"') x? 8116"
~
~
~
CO ~ ~~0 Comcast Cable Communications, Inc.
1717 E. Buckeye Ave.
Spokane, WA 99207
i '
. .
April l, 2003
. : . . .
Honorable Mike DeVleming 4P ~
. p ~
Crty of Spokane Valley
11707 E Sprague Ave, Suite 106 0/ Spokane Valley, WA 99206
~
OUG-
RE: KQUP Addition and Basic Cable Service Line-up Changes %
Cl//e
Dear Honorable DeVleming,
In our continuing effort to keep the City of Spokane Valley informed, Comcast would
like to notify you of some upcoming changes we are making to our Basic Cable channel
line-up in rebuilt areas on, or shortly. after, May 1, 2003. These changes will include the
addition of KQUP, a UPN affiliate, to our Basic Cable Service on Channel 24. To
accommodate this addition, the following Basic Cable channels will be moving to new
locations:
Cbannel Name Old Channel New Channel
; -TVW 27 25
C-SPAN 24 27
C-SPAN2 25 28
Hallmark 28 77
Legal notice of these changes has been placed in the Spokesman-Review and customers
will receive additional information about these changes in the future. A copy of the legal
notice is included for your reference.
If vou have any questions about these changes please contact *_r_e at 484_493 1, eXt. 52299.
If you should receive calls from our customers please direct them to our Customer
Service Center at 1-888-266-2278.
Sincerely,
~Kenneth G. Watts
General Manager
Attachment
_ % KGW:js
IMPORTANT, NOTICE •
• A CUSTOMERS'
Comcast Cable will make the foliowing changes
to its Basic Channel tine-up in all rebuilt areas of
Spokane, WA effective on, or shortiy after
May 1, 2003. For a complete listing of the
channel changes, please see the charts below.
y ~~BASIC C_:~kiANEl;;:CHi41VGES:I
OMCA:N .
ST,
~t~<;<~a~.~~~~<: <~~t;;~>;.Yn:.::-~';W,~=~~:~~:.~.~... ~«E017=x'7,:;,
Channels added to Basic Cable Service
Channel New Channel #
KOUP (UPM 24
Channels movina within Basic Cable Service
Channel New Channel #
TVW 25
C-SPAN 27
C-SPAN2 28
Hallmark 77
These changes will be made automatically and
require no action on your part. If you have any
questions, please feel free to call us at
1-888-COMCAST. These changes do not result
in a modification of our current Basic Cable
service rates.
Gluestions? Please contact:
Ccomcast.
22025 30th Dr. SE, Bothell, WA 98021-4444
Comcast Legal
Channel Changes 04/01 /03
Spokane Spokesman Review
2 col (2 9/16"') x 4 1/2"
comcast Camcast Cable Communications, inc,
22025 30th Drive SE
Bothell, WA 98021-4444
Tel: 425.398.6000
March 26, 2003
The Honorable Mike DeVleming
Mayor, City of Spokane Va11ey
11707 E Sprague, Suite #106 .
Spokane Valley, WA 99206
RE: Digital Esnanol Package Changes
Dear Mayor DeVleming:
In our continuing effort to keep the City of Spokane Valley informed, Comcast would
like to notify you of some up-coming changes we are making to our Digital Espanol Pack
channel line-up on or shortly after Apri127, 2003. These changes will include:
o The launch of the Utilisimo channel on digital channel 600, TVE on digital
channel 603 and HTV on d.igital channe1610.
@ The removal of the HTVN Channel on digital channe1600 and the Telemundo
International Channel on digital channel 603.
Legal notice of these changes will be placed in the local newspaper and customers will
receive additional information.
If you have any questions about these changes please contact me at (425) 398-6142. If
you should receive calls from our customers please direct them to our Customer Service
Center at 1-888-266-2278.
Sincerely,
1
~ x~--
Janet L. Turpen
Executive Director, Government Affairs/Franchising
as
cc: Ken Watts, Comcast
Ccomcast Comcast Cable Communications, Inc.
22025 30th Drive SE
Bothell, WA 98021-4444
Tel: 425.398.6000
March 20, 2003
The Honorable Mike DeVleming
Mayor, City of Spokane Valley
11707 E. Sprague, Suite 106
Spokane Valley, WA 99206
RE: Digital Chanr3c;I change notification
Dear Mayor DeVleming:
In our continuing effortto keep the City of Spokane Valley informed, Comcast
would like to nbtify you of some upcoming changes we are making to our Digital Music
service in upgraded areas within the Washington Market, on or shortly after Apri122,
2003.
Music Choice music channels will replace Digital Music Express (DMX) music
channels in all digital packages in our up,graded areas. Comcast is pleased to offer to our
digital customers Music Choice, the largest digital audio service providing customers
with up to 45 channels of commercial free CD-quality music and original programming.
In addition to making the necessary Comcast brand changes, we will be offering
new digital programming packages to customers on a going forward basis this spring.
Current d'rgital packages will be grandfathered and not available for sale on a going
forward basis: Look for additional information about these future changes.
Custoiners affected by this change will be notified at least 30 days in advance via
DCT messages. If you have questions about these changes, please contact me at (425)
398-6142. Should you receive questions from our customers, please have them contact
. our Customer Service Centek afi 1-is77-$24-2288 for assista.nce.
Sincerely,
Ja et L. Turpen
Executive Directox, Government Affairs/Franchising
as
Encl.
cc: Ken Watts, Comcast
~
. ~
~
co ca st
From To
DMX Channel Description ~ Music Choice
DMX Euro Countdown lShowcase
DMX Lite Classical lToday's Country
DMX Jazz Vocal Blend IClassic Country
DMX Hottest Hits lAmericana
DMX Modern Country lBluegrass
DMX Alternative +R&B and Hip-Hop
DMX Adult Contemporary lClassic R&B
DMX Contemporary Christian ISmooth R&B .
DMX Rock'n Roll Oldies iRap
DMX Classic Rock - IMetal
DMX Urban Beat lRock
DMX 70's Hits 1Power Rock
DMX SO's Hits lClassic Rock DMX Hard Rock [Altemative Rock
DMX Album Rock lElectronica DMX Trends IDance
DMX Soft Hits IProgressive
DMX Dance ISoft Rock . .
DMX Groove Lounge IHit List .
DMX Retro Disco lParty Favorites DMX Golden Oldies I'80s .
DMX Coffeehouse Rock lNew Wave
- - DMX Classic R&B 1'70s -
DMX Traditional Country ISolid Gold Oldies
DMX New Age . ISingers & Standards
DMX SympFionic IBig Band & Swing
. D1111X Great Standards lEasy Listeninq ' DMX Big Band/Swing lSmooth Jazz
DMX Children's _ lJazz -
DMX Smooth Jazz- 16lues . .
DMX Reqgae iReq,qae
DMX Rap ISoundscapes
. . DMX Urban Adult Contemporary IClassical Masterpieces • DMX Gospel 10pera -
DMX Blues lLight Classical
DMX Jazz IShow Tunes DMX Holiday & Happenings IContemporary Christian
IGospel
IFor Kids Only ISounds of the Seasons
IMusica Latina
ISalsa Merengue IRock `En Espanol
ILatin Love Songs
IMexicana .
a
~ Comcast Cable Communications, Inc.
1717 E. Buckeye Ave.
Spokane, WA 99207
,
November 24, 2003 Kenneth G. Watts
, General Manager
I
~ Ccomcast
Honorable Mike DeVleming -
City of Spokane Valley ~ Comcast Cable Communications, Inc. ,
11707 E S 1'a Ue Av2 S U Ite 106 1717 E Buckeye Avenue
P 9 ~ Spokane, WA 99207
Spokane Valley, WA 99206 Tel: 509.484.4931 ext. 52299 Fax: 509.483.7502 -
Cell: 509.370.1591 ;
Kenneth-Watts@cable.comcast.com
Dear Honorable DeVleming: - -
When we introduced ourselves to you a year ago, we made a commitment to
increase the choice of products and services we offer our customers, expand the
availability of new services, and enhance the customer's overall experience with
their new cable company.
VVe have made significant progress toward keeping that commitment. As you
may know, Comcast is investing $200 million of at-risk capital, dollars that are not
subsidized, in our Washington cable systems. This investment will allow us to
deliver a more robust Digital Cable Television Service offering with an expanded
channel line-up, improved signal quality, enhanced reliability and increased
capacity to carry advanced services.
Comcast operates in an extremely competitive environment. Virtually every
customer we serve chooses Comcast from among several options for television
entertainment or Internet access. This competitive environment demands that
we work hard to continually add value to the Comcast products and services our
customers choose to receive.
In keeping with this, we are working to offer new products like video-on-demand
and digital video recorders to give our customers more choice and greater control
over their television viewing. We also continue to enhance our programming by
launching several programmers in High Definition, such as KXLY 4, ESP(V,
Showtime and HBO. Comcast high-speed Internet service is also being
improved through faster download speeds, an exciting new portal and the
availability of wireless home networking. As you can see on the included Fact
Sheet, all these efforts are geared toward bringing our customers the best value
in entertainment and communication services available.
RECEVED
NO!! 2 4 2003
CITY OF SPOKANE VALLEY
CITY CLERK
Honorable Mike DeVleming
Page 2 .
To reflect the growing value of the products and services we deliver today, we
will be adjusting the pricing of our cable television service levels. Customers will
be notified of these adjustments via bill message and the newspaper. The
specific adjustments and their respective service levels are set forth in the
attached notice.
Thank you in advance for your support and cooperation. As always, should you have any questions about this subject or any other issue, please feel free to .
contact me directly at (509) 484-4931 ext. 52299.
Sincerely,
. _ _
Kenneth G. Watts General IVlanager
Enclosure cc: Janet Turpen
I
c a, bo%, t
January 2004 Price Adjustments Key Fact,s
e Price adjustments reflect the growing value of our services in a competitive marketplace. In Washington,
Comcast is investing $200 million at-risk dollars (i.e. non subsidized funds) to introduce new products,
such as Comcast Digital Cable service with a more robust channel line up, Comcast High Speed Internet
services, Comcast On Demand, High Definition Television, etc.
e Price adjustments also reflect the rising costs of delivering these services and operating a business in a
competitive environment.
Comcast pcices reflect an extrernely competitave environment
Across all of our product lines, Comcast faces stiff competition every day. The Washington market is an extremely
competitive market with customers having television or high-speed Internet options including cable, satellite and
telephone providers. In the video entertainment area alone, Comcast faces significant competition from two
national satellite providers, overbuilders, and SMATVs (satellite companies who focus on providing service to
multiple dwelling units and private communities).
In order to be the competitive choice, Comcast is investing $200 million to enhance our Washington cable systems.
This significant investment will allow us to deliver Comcast Digital Cable service with a more robust channel line
up, Comcast High Speed Internet services, Comcast On Demand, and High Definition Television.
Comcast's investment reflects our emphasis on offering choice and convenience. We offer a variety of service tiers
to meet a range of market place demands. With Comcast, there is a service level for everyone.
Comcast Provides Customers More Value Through Increased Investinent
The 1Vlost Advanced, lteliable Broadband Networks
In 2003 and 2004, Comcast has made a$2 billion corporate commitment to enhance our broadband networks
nationwide. This investment will allow us to deliver better value to Comcast customers in two important ways:
s Enhanced networks provide greater service quality and reliability to every Comcast customer.
o Enhanced networks provide customers access to new products and services.
New Products ancl Services
Because of our investment in our cable systems, we are now able to offer our customers new products and services
in addition to enhancing the ones we currently offer. These new or enhanced products include:
• Digital Cable Service, with an expanded channel line-up of over 300 channels;
• Video-on-demancl, permitting our digital cable customers to pick and play (as well as stop, pause, rewind, and
fast forward) a show from our extensive library of programs and movies, and also to rent new movies and
shows without the inconvenience of getting and returning a video or DVD from the rental store-all with their
current set-top box;
• Digital video recorders, coming soon, our digital cable customers will be offered the opportunity to receive
new set-top boxes containing digital video recorders with the capability of recording multiple programs and
pausing new shows in a way that gives them greater control than ever over their television viewing experience;
0 Hagh-ciefaaiition televasaon (HI)TV), including KXLY 4, ESPN, Showtime and HBO, and coming soon iNHDI,
iNHD2, Cinemax Hi-Def, and Starz! Hi-Def.
s Coancast high-speed Internet, reliable, always on, and with blazing fast speed soon to be enhanced with twice
its previous download speed. We expect to be able to offer high-speed Internet to EVERY SINGLE home
passed by our broadband networks in Washington upon completion of the upgrade.
In fact, by the end of this year alone, neazly 100% of homes passed in Washington will be able to be served by a
Comcast cable system that can support Comcast High Speed Internet Service.
24/7 Customer Service & Network 1Vlanagernent
In a competitive marketplace in which consumers have unprecedented entertainment choices, Comcast continues to
invest heavily in customer service:
• Since January lst of this year, Comcast has added more than 200 customer-service jobs across Washington in
order to enhance the customer experience. • Comcast provides 24/7 customer service via toll-free phone lines for all products.
• Comcast monitors its network performance 24 hours a day, ensuring rapid response and resolution to any
service interruption, while performing customer-affecting network maintenance during overnight hours.
• We are committed to providing updates about service launches with our customers through focused direct
mailings, message crawls, our geographically seazchable website, htti)://www.comcast.com/localization, and
our customer care professionals who are kept updated about service launches through daily updates.
Comcast is a local company that invests fln the coananunitaes where our custorners and egnployees
live ancl work
It is important to support the communities across the state that is home to Comcast and our employees.
Working as a company and as individuals, we provide resources and support for hundreds of programs and
initiatives that help enrich lives and expand opportunities; build stronger and better places to live, learn and
work and ensure that the benefits of progress are widely shared.
LEAltNING:
Accessing Knowledge Through Technology
Helping bridge the gap between opportunity and disadvantage is one of the goals of Comcast's education
initiatives. By supporting schools, teachers and students, we help strengthen neighborhoods in each of the
communities that we serve.
More than 1,500 schools in Washington communities receive free video connections and thousands of
hours of commercial-free educational programming through our support of the Cable in the Classroom
initiative. This program allows educators to effectively integrate multi-media leazning opportunities, with
content provided by Comcast programming partners, into the classroom curriculum.
As the Internet becomes the research tool of choice, we have expanded our support to include free high-
speed cable Internet service as well, better preparing students for success in the information age.
Working to Improve ReadinLy Skills
While technology can speed the sharing of knowledge, literacy. makes knowledge itself possible. At
Comcast, we are committed to fostering reading skills, not only as the basic foundation of all learning,
but also as a life-long source of enjoyment.
VOLUNTEER.ISM:
Employee volunteerism across the Comcast Family of Companies supports a broad spectrum of social
issues and needs. Through partnerships with existing community organizations, as well as the creation of
our own programs, Comcast employees are helping people, changing places and enabling progress all
across our nation.
A single volunteer can make a huge difference in the life of an individual or a community. Over
seventeen hundred Comcast Washington employees showed their tremendous potential to affect positive
change on Comcast Cares Day 2003. Our employees demonstrated the desire, the initiative and the
commitment to make that difference.
C()MMUNITIES:
Deliveriniz information and raising awareness
The Comcast community-programming channels use their reach and influence to inform and educate viewers about
the important issues that affect our communities. Through the donation of over $2,000,000 of airtime in
Washington each year we provide invaluable assistance to organizations involved in a variety of awazeness,
fundraising and crisis-relief efforts.
• 0 PRICE-CHANGE 6' 6 `
CUSTOM Pa ANE~AREA
Effective with January 2004 biils, Comcast will make the following price changes in the communities listed below:
Y'
Spokane WA-0231, Spokane County WA-0162, Millwood WA-0296, LibeRy Lake WA-0836, Spokane Vailey WA-0162
Current New
Analoa Cable Service Price Price
Limited Cable Service $10.65 $12.65
Basic Cable Se►vice $38•99 $40•99
Current New
A la cart Premium Services Price Price
Showtime $14.99 $15.99
Cinemax g13.99 15.99
The Movie Channel $13.99 15.99
Currerrt Digital Packages Current New
(analoq cable service not included) Price Price
Digital Gold $36.99 $37.99
Digital Platinum $51.99 $53•99
, CableLatino Completo Local $42.99 $45.99
Cablelatino Completo Local con HBO $54.99 $55.99
Selecto Pack $5.99 $6.99
Dig'ital Cable Packages Current New
sold between Jan 2001 - Mav 2003* Price Price
Digftal Cable Service (a la carte) $12.99 $1428
Premium N (PromotionaQ $52.99 $5824
Premium N with STARZI (PromotionaQ $52.99 $55•94
Digital Standard $54.02 $59.37
Digftal Bronze $50.02 $54.97
Digftal SiNer $63.99 $70.33
Dig'ital Gold $74.99 $82.41
_ Digital Piatinum $67.99 $96.70
Current New
Di_q'ital Cable Packaqes sold arior to Jan 2001° Price Price
Digital Cable Service (a la carte) $12.99 $1428
Digftal Bronze $49.49 $54.39
Digftal Bronze Bonus (PromotionA $49.99 $54.94
Digftal Silver $63.49 $69.78
Digital Gold $69.99 $76.92
Digftal Platinum $85.99 $93.98
Entertainment Package $64.99 $71.42
Digftal Value Package 1 $61.99 $68.13
Digftal Value Package 2 $71.99 $79.12
Digftal Value Package 3 $79.99 $87.91
Digftal Value Package 4 $85.99 $93.98
Digftal Gold (PromotionQ $74.49 $81.86
Total N (PromotionaQ $77.99 $85.71
Current New
Premium Packa4es sold orior to Jan 2001 Price Price
Cinemax 8 TMC Package $26.50 $29.12
HBO, Showtime, Cinemau Package $32.09 $3527
Showtime & TMC Package $2824 $31.04
HBO & STARZ! Package (PromotionaQ $10.99 $12.08
HBO 8 STARZ! Package $16.94 $18.62
HBO, STARZ!, Encore Package (PromotionaQ $16.94 $78.62
Current New
Hiah-Saeed Intemet Services Price Price
Comcast High-Speed Internet without Cable Service $42.95-$46.95 $52.95
Current New
Equipment & Miscellaneous Service Price Price
Advanced Set-top Receiver WA $6.45/month
Unretumed Equipment - Addressable Converter $158.00 $115.00
Unretumed Equipment - Standard Set-top Receiver $318.00 $300.00
Unretumed Equipment - Advanced Set-top Receiver $318.00 $400.00
Unretumed Equipment - Remote $4.00 $6.25
Unretumed Equipment - Cable Modem $95.00 $85.00
Service Call $20.99 $19.99
The following change applies to the City of Spokane WA-0xi1 only:
Current New
Price Price
PEG Access Fee WA $.30'
'Applies to the City of Spokane. The PEG Access Fee is an item¢ation of suppoR for public, education and govem-
ment (PEG) access, formerly included in the monthly basic cable service price.
Call Comcast for complete details about services and prices. Certain services are available separately or as part of other
levels of service, and not all services are available in all areas. You must subscribe to Limited Cable Senrice to receive
other video services or levels of video service. Basic Cable Service is comprised of both Umited and Expanded Cable
Services. You must purchase or rent a converter and remote control for a separate charge to receive certain services.
Installation, equipment, additional outlet, change of service, programming access and other charges may appy.
Franchise fees, taxes and other fees may apply, with the actual amount depending on location and services ordered.
Pricing, programming, channel location and packaging may change.
For customers receiving service through commercial accounts, bulk rate arrangements with muRiple dwelling owners, or
similar arrangements, some of the product, pricing and other information contained herein may not apply. Please refer to
the tertns and conditions documents reflecting such separate arrangements. Where such are inconsistent with the infor-
mation in this pricing structure, the terms and conditions of such separate arrangements will appy.
Currently and to the extent required by law, after notice to you of a retiering of our services or rate increase, you may
change your level of service at no additional charge for a period of 30 days. Otherwise, changes in the services you
receive which are requested ar caused by you will be subject to the upgrade and downgrade charges I'isted above.
Questions? Please corrtac~
~~mmast
22025 30th Drive, South East, Bothell, WA 980214444 • 1-800-266-2278
.
v
~
. • - ~
~ 'T i~~4 - . _7•
~ Comcast Cable Communications, Inc.
22025 30th Drive SE
Bothell, WA 98021-4444
Tel: 425.398.6000
September 5, 2003
The Honorable Mike Vleming
Mayor, City of Spokane Vallev
11707 E. Sprague, Suite 106
Spokane Valley, WA 99206
Dear Mayor Vleming:
In our continuing efforts to keep the City of Spokane Valley informed, Comcast would
like to advise you that we will be re-labeling our analog cable service on or about
October 6, 2003.
"Basic Cable Service" will change to "Limited Cable Service" and "Standard Cable
Service" will become "Basic Cable Service." This change requires no action on the
customer's part, and will not result in an increase in rates.
If you have questions regarding this change, please contact me at (425) 398-6141.
Sincerely,
'
Janet L. Turpen
Executive Director, Government Affairs/Franchising
cc: Ken Watts, Comcast
comcast Comcast Cable Communications, Inc.
1717 E. Buckeye Ave.
Spokane, WA 99207
March 24, 2003
The Honorable Mike DeVleming, Mayor
City of Spokane Valley
11707 East Sprague, # 106
Spokane Valley, WA 99206
RE: City Ordinance No. 20
Dear Mayor DeVleming:
Congratulations on the incorporation of the City of Spokane Valley (the "City"),
approved by the voters on 1VIay 21, 2002 and effective March 31, 2003. Comcast of
Pennsylvania/Washington/West Virginia, LP, formerly TCI American Cable Holdings,
LP ("Comcast") looks forward to providing quality cable service over its cable system to
its customers in the City for years to come.
Thank you for sending us a copy of City Ordinance No. 20, establishing a franchise fee
on cable services delivered in the City. While it has been our experience that new cities
customarily adopt the county franchise already in place upon incorporation in accordance
with RCW 35.02.160, we are pleased to accept the conditions in Ordinance No. 20, with
one exception. It is customary.for us to pay franchise fees on a quarterly basis. However, we can accommodate paying monthly, but would request the due date be
changed to the 30t" of each month. Comcast respectfully requests an exception to Section
7 that would allow us to pay our franchise fees within 30 days from the end of the
previous calendar month.
Section 15 requires us to meet with the City to execute a franchise agreement. We look
forward to meeting with you, or your designee, in the near future to begin franchise
negotiations. Please review the enclosed draft model franchise agreement in the spirit it
was intended as a suggested departure point for our discussions.
Congratulations, once again. I look forward to speaking with you soon.
Cordially,
,
~~.i~ ~ -
Kenneth G. Watts
General Manager
r
cc: Stan McNutt, City of Spokane Valley
Bob Noack, City of Spokane Valley
Janet L. Turpen, Comcast
I
QTl' ~tl~
► ~
14ra- ~l~
%Iley
4;000 11707 E Sprague Ave Suite 106 e Spokane Valley WA 99206
509.688-0053 ♦ Fax: 509.921.1008 ♦ cityhall@spokanevalley.org
. . . ~ , -
April 28, 2004
Kenneth G. Watts
General Manager
Comcast Cable Communications, Inc.
1717 E. Buckeye Ave.
Spokane, WA 99207
Re: Franchise Renewal
Dear Mr. Watts:
We at the City of Spokane Valley (hereafter "City") are in receipt of your letter dated
September 30, 2003. In accordance with your expressed desire to invoke the formal
renewal procedure as specified under Section 626 of the 1984 Cable Act (47 USC 546),
we have taken appropriate measures these past several months to commence proceedings
with the ascertainment phase of the formal renewal procedure. Let me know if you need
any more formal notification of this fact. This initial fact finding stage will remain open
until you are notified of its completion from this office in writing. The City is willing
likewise to continue our communications in informal negotiation.
We would like to take this opportunity to request some items from you to assist us with
our assessment of community needs and past performance. The items requested are
contained within the following list.
■ Proof-of-Performance test results for the entire period of the existing franchise or
such period of the franchise as test results are available.
■ Signal leakage logs and associated subscriber complaints
■ Repair records
■ The number of subscribers within the boundaries of the City
■ General subscriber complaints
■ Summary of recent system upgrades and proposed future upgrades
■ A map displaying the Comcast service areas within the boundaries of the City
■ Technical description of the current cable system
■ General description of the current cable system
City of Spokane Valley Franchise Renewal
Page 2 of 2
April 15, 2004
Please regard these as information requests pernutted by our franchise and federal law, so
there would not be any charges accepted by the City for your cooperation.
We look forward to working with you during the franchise renewal process. Please
contact me with any questions you may have.
Sincerely,
David Mercier, City Manager
City of Spokane Valley
e
CI'1l' t3F
3 o-Kane
Val
ley
11707 E Sprague Ave Suite 106 ♦ Spokane Valley WA 99206
, 509.921.1000 ♦ Fax: 509.921.1008 ♦ cityhall@spokanevalley.org
Memorandum
To: Dave Mercier, City Manager
Frorn: Nina Regor, Deputy City Manager and Morgan Koudelka, Administrative Analyst
Date: January 31, 2005
Fte: Cab6e Franchise Renewal
The City's Cable franchise with Comcast is due to expire September 4, 2006. We have planned to
issue a Request for Proposals for the cable franchise on May 5, 2006. This allows for a year to
negotiate within the current timeline. While this date is not set in stone, it is a reasonable
expectation within the framework of the cable franchise renewal process. In order to meet this
deadline we will have to decide very soon as to what our definite course of action will be. There
are various potential components of the ascertainment phase and the community needs assessment.
Review of Ezisting Franchise
Price: $2,500
A review of the current franchise allows the city to determine if the cable provider has met the
terms of the existing franchise. Spokane Valley adopted the Spokane County franchise agreement
with Comcast and it is very simple. Typically a franchise review will examine negotiated terms
related to public, educational and governmental access (PEG), institutional networks, public
access, production facilities and equipment, and system improvements.
Franchise Fee Review
Price: $4,500
A franchise desk review involves accountants reviewing the records Comcast has provided the
City as supporting documenta.tion for the franchise fees. The review consists of analyzing
documents supplied by Comcast and deternuning if Comcast calculates franchise fees according to
the definition of gross revenues as defined in the franchise agreement or municipal code. No
accounting source documents are reviewed and the report does not qua.lify as a review or audit
conducted under generally accepted accounting principles.
. Within the franchise fee desk review conducted for the City of Spokane, the consultant disagreed
with the Comcast's exclusion of affiliate sales revenue, production revenue, and other revenue and
believed that the Comcast owed Spokane $41,697 in franchise fees for the years 2001 and 2002.
The consultant also believes that advertising revenue and shopping channel commission revenue
r
`City of Spokane Valley 2003 Settle and Adjust
July 19, 2004
Page 2 of 5
were understa.ted by Comcast and bad debt was overstated. Comcast disputes these findings and
has not agreed to pay this amount to Spokane.
We performed an analytical review of franchise fees Spokane Valley has received in comparison
to Spokane franchise fees. Table 1(below) illustrates that although the market saturation rate is
lower in Spokane Valley, the fee revenue per subscriber is higher even in light of the fact that
Spokane requires grossing up of revenue by applying fess on fees. The franchise fee revenue for
Spokane Valley appears to be reasonable. -
Table 1. Fraachise Fee Comparison between Spokane and Spokane Valley
2003 Statistics , Spokane Spokane Valley ~ SV %Population $ 197,400 $ 82;005 42%
Cable Subscribers $ 60,000 $ 22,000 ~ 37%
Market Saturation 30% 27% 88%
Franchise Fee Revenue at 5% $ 1,583,333 $ 622,585 39%
Per Subscriber FF Revenue $ 26.39 $ 28.30 107%
Per Capita FF Revenue $ 8.02 $ 7.59 { 95%
It should be noted that Comcast passes on all franchise fees to subscribers, even though much of
the applicable revenue comes from other sources. This results in rates higher than 5% for
subscribers. Any additional recovered fees will be passed on to subscribers.
Technical Revievv of Systeffi
Price: $13,550
A technical review of the cable system consists of three different components
m Comprehensive Physical Plant Inspection
This inspection reviews the Comcast physical plant system within Spokane Valley and tests
it for compliance with applicable local and state electrical safety codes.
• FCC Proof of Performance Report Review
Twice each year (usually during January or February, and again in July or August) the FCC
requires every cable system with 1,000 or more subscribers to conduct comprehensive
technical inspections. These inspections comprise what are called "Proof-of-Performance"
tests.
The proof-of-performance report, produced by the cable operator based on the tests it
conducts, contains the technical data that shows whether the local cable operator is meeting
its federal picture and sound quality obligations.
~
` City of Spokane Valley 2003 Settle and Adjust
July 19, 2004 Page 3 of 5 .
The federal purpose of the testing is to determine whether a particular cable system
complies with the technical standards (47 CFR §76.605) established by the FCC, and to
officially document the cable system's compliance (or non-compliance) with those rules.
The FCC rules also require the cable operator to disclose how it conducted the tests, the
equipment used, calibration data., and qualification data of those persons involved in the
testing.
The FCC requires that the Proof-of-Performance test results be kept in the cable operator's
local business office for a minimum period of 5 years, and that the test report be made
available for inspection by the local franchisor (47 CFR §76.1704).
• Signal Quality Evaluation
Cable television systems use many of the same frequencies within their cables as a
multitude of licensed over-the-air users. These over-the-air users include TV and radio
stations, police and fire safety services, and aeronautical radio services, among others.
Cable operators are considered the secondary users of these frequencies; therefore they
must not interfere with the licensed over-the-air users who are the protected (primary) users
of these frequencies.
The FCC has set maximum individual signal leakage levels for cable systems. As a further
measure, the FCC requires cable operators to have a periodic on-going program to inspect,
locate and repair leaks on their systems. In light of the potential for catastrophic harm that
may be caused by a cable system interfering with aeronautical navigational and
communications radio systems, the Commission requires more stringent regulations for
cable systems that use aeronautical frequencies.
Subsca-iber Sua-vey
Price: $8,500 - $10,000
The survey will be a random telephone survey of 400 Spokane Valley citizens with a 95%
confidence level and a margin of error of 4.9%. The survey assesses past performance of the
cable operator, evaluates the quality of existing service, and identifies the future cable-related
needs of the City. Residents who do not subscribe or no longer subscribe are also surveyed to
determine if community needs have been met by the cable provider.
•
° City of Spokane Valley 2003 Settle and Adjust
July 19, 2004
Page 4 of 5
Other Coffiponents
, There are other items important to the franchising process that can be performed internally.
Focus Groups
Focus groups are normally comprised of specific segments of the community that have a vital need
for and can receive a direct benefit from the services and technology the cable operator can
provide.
Examples are the medical industry, schools and universities, govemments, and the business
community. Institutional networks can provide a resource for training, education, and
communication. Government.channels can be useful for information dissemination and
accounta.bility to the public. Technology upgrades can be important for economic development
and maintaining existing businesses.
Public Hearings
Public hearings are not required but they serve an important purpose by creating a record of the
cable operator's compliance with the current franchise agreement, documenting the community's
evaluation of the quality of service that the cable operator has provided, and learning directly from
the public what the cable-related needs of the community are. Federal law requires that the public
be given appropriate notice and a chance to participate in the fact-finding process. A public
hearing is the ideal vehicle for that purpose.
FRANCHISE ADMINISTRATION CHECKLIST -
S. V. FRANCHISE
. . , . ,
Dates Activity Key Person Goal Completed
, , .
, , .
n ~ PAP►dministration and Govemance\Franchise Administration Checklist M8y 28, 2003
10
•
05-391 Spokane Valley Cable Survey
INTROl
Hello, this is . I'm calling on behalf of the
City of Spokane Valley. As part of Comcast's renewal process,
we are conducting a survey of city residents to assess the past
performance of Comcast, as well as to determine the future cable
and technology needs of the community.
I need to speak with an adult who lives in this household that
makes decisions about cable services. Is that you or would that
be someone else?
1 YES, CONTINUE SKIP TO INTR03
2 N0, SOMEONE ELSE COMING TO THE PHONE INTR02
3 N0, SOMEONE ELSE SET CALLBACK
9 REFUSED
NOTE: ADULT WITH ANY PART IN DECISION MAKING IS ACCEPTABLE
INTR02
Hello, this is . I'm calling on behalf of the
City of Spokane Valley. As part of Comcast's renewal process,
we are conducting a survey of city residents to assess the past
performance of Comcast, as well as to determine the future cable
and technology needs of the community.
Are you an adult in this household that makes decisions
regarding.cable services? '
1 YES
2 NO It Delebed: May 10, 2005 ~
IF NC3----- I-s---there --some-one----erse ---who---- -o-e-s-? ueletad:ProposedCleanNater
Survey 051005.doc
9 REFUSED
1
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~
INTR03
The survey is completely voluntary. Your responses will remain
anonymous and will only be reported as part of a larger group.
Would you be willing to spend about ten minutes answering
questions about cable television in the City?
1 YES
9 REFUSED
Q005
Is your household located in the city of Spokane Valley? ,
1 YES
2 NO TERMINATE
7 DON'T KNOW
9 REFUSED
QO10
Does your household currently subscribe to cable television?
1 YES SKIP TO Q030
2 NO
7 DON' T KNOW
9 REFUSED
Delebed: May 10, 2005 ~
. Delebed: Proposed Clearwater
Survey 051005.doc
2
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ile: Final Cable Survey (cad) Research, Inc. .
' a ' R•
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Q015
Has your household ever subscribed to cable television in
Spokane Valley?
1 YES SKIP TO Q025
2 NO
7 DON'T KNOW
9 REFUSED
Q020 ONLY IF Q015=2 (NO) SELECT ALL THAT APPLY
. For what reasons have you never subscribed to cable TV in
Spokane Valley?
11 NOT AVAILABLE
12 COST
13 SATELLITE SUBSCRIBER
14 NO TIME/DON'T WATCH TV
15 POOR REPUTATION OF CABLE COMPANY
16 LACK OF INTERESTING PROGRAMS
17 T00 MANY OBJECTIONABLE PROGRAMS
18 PREFER LOCAL CHANNELS
19 OTHER
77 DON'T KNOW
99 REFUSED
Skip to Q0250
Q025 ONLY GET IF Q015=1 (YES)
Ddebad: May 10, 2005 ~
- - - - -
Why did you st`op----subscribing--t-o----uable---TV? udeted: Proposed Clearvvater
Survey 051005.doc
11 MOVED/NOT AVAILABLE
12 COST
13 SATELLITE SUBSCRIBER
14 NO TIME/DON'T WATCH TV
15 SERVICE ISSUE
16 LACK OF INTERESTING PROGRAMS
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17 T00 MANY OBJECTIONABLE PROGRAMS
18 PREFER LOCAL CHANNELS
19 OTHER
7 DON'T KNOW
9 REFUSED
Skip to Q0250
Q030
How many years have you subscribed to cable TV in Spokane
Valley?
,
YEARS
777 DON'T KNOW
999 REFUSED
NOTE: ROUND TO WHOLE YEARS
Q035 ONLY IF Q010=1 (YES)
Which of the following levels of cable service do you subscribe
to:
1 Limited Basic
(IF NEEDED: it contains only local broadcast and
access channels, costs about $13 a month and has about
30 channels)
2 Basic
(IF NEEDED: it costs about $40 a month and has about
100 channels)
3 Digital Package
l Delebad: May 10, 2005 ~
7 DON' T KNtW udebad• Pro
posed Clearwater
9 RE FUS E D Survey 051005.doc
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Q040
Do you subscribe to any premium channels, such as HBO or
Showtime, in addition to your service package?
1 YES
2 NO
7 DON' T KNOW
9 REFUSED '
Q045
On average, how many hours a day do you watch television?
HOURS
77 DON'T KNOW
99 REFUSED
NOTE: ROUND TO WHOLE HOURS
Q050
How many televisiori sets in your household are currently
connected to cable?
1 ONE
2 TWO
3 THREE
4 FOUR
5 FIVE
6 S IX tOR--MQRE- Delebad: May 10, 2005 ~
7 Delebed: Proposed Cleanvater
7 DON' T KNOW Survey 051005.doc
9 REFUSED
5
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. : .
INTR04
Next, I will ask you how satisfied or dissatisfied you are with
various aspects of cable TV. After I read each statement please ~
tell me if you are very satisfied, somewhat satisfied, somewhat
dissatisfied, or very dissatisfied.
7
How would you rate Picture Quality?
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
7 DON'T KNOW
9 REFUSED
Q060
How would you rate Sound Quality?
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
7 DON' T KNOW
9 REFUSED
Q065
~
How would you---- r-a-t-e---Repair--Sesv,ir.es?---------------------------------------------------------- Deleeed: May 10, 2005
v Dele6ed: Proposed Clearwater
1 VERY SAT I S F I E D Survey 051 oo5.doc
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
7 DON' T KNOW
9 REFUSED ~
6
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~ Research, Inc.
Q070
How would you rate Billing Practices?
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
7 DON' T KNOW
9 REFUSED
Q075
How would you rate System Reliability?
IF NEEDED: SUCH AS OUTAGES AND INTERRUPTED SERVICE
1 VERY SATISFIED
2 SOMEWHAT SATISFIED ~ •
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
7 DON'T KNOW
9 REFUSED ~
Q080
How would you rate Cable Rates?
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY vD-ISSAT-1SFIED-------------------------------------------------------------------------------------------------------------------------{ Delebed: May 10, 2005 ~
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" 9 REFUSED
Q085
How would you rate Customer Service Representative Knowledge?
7
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~ ' Research, Inc.
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
7 DON'T KNOW ~
9 REFUSED
,
Q090
How would you rate Notification of Changes in Service or Rates?
1 VERY SATISFIED ~
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
7 DON' T KNOW
9 REFUSED
--7
Q095
How would you rate Installation of Service?
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
7 DON' T KNOW
9 REFUSED
QO 10 0 it neleted: May 10, 2005 )
- - - - - - - - - - - - - Delebad: Proposed Cleanvater
How would you rate Variety of Programming? Survey051005.doc
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8
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7 DON'T KNOW
9 REFUSED
Q0105
How would you rate Dispute Resolution?
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
7 DON'T KNOW
9 REFUSED
QO110 SELECT ALL THAT APPLY
What types of programs do you currently watch on cable TV?
1 MAJOR NETWORKS
2 LOCAL PROGRAMMING
3 ARTS AND CULTURE ,
4 SPORTS
5 RECREATION AND LEISURE
6 RELIGIOUS
7 ENVIRONMENTAL
8 ETHNIC AND MINORITY INTERESTS
9 AUDIO PROGRAMMING
10 NEWS
11 GENERAL ENTERTAINMENT
12 CHILDREN'S PROGRAMMING
13 FAMILY PROGRAMMING
14 SCIENCE AND DOCUMENTARY
15 CANADIAN PROGRAMMING
16 EDUQA'I'-IaA1AL- ---PROGRAMM-ING Delemd: nnay 10, 2005 ~
17 SHOPPrNG Delebad: Proposed Clearwater
18 MOVIES Survey051005.doc
77 DON'T KNOW
99 REFUSED
Q0115 SELECT ALL THAT APPLY
9
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• .
What types of programs would you like to see more of?
1 MAJOR NETWORKS
2 LOCAL PROGRAMMING
3 ARTS AND CULTURE
4 SPORTS
5 RECREATION AND LEISURE
6 RELIGIOUS
7 ENVIRONMENTAL
8 ETHNIC AND MINORITY INTERESTS
9 AUDIO PROGRAMMING
10 NEWS
11 GENERAL ENTERTAINMENT
12 CHILDREN'S PROGRAMMING
13 FAMILY PROGRAMMING
14 SCIENCE AND DOCUMENTARY
15 CANADIAN PROGRAMMING .
16 EDUCATIONAL PROGRAMMING
17 SHOPPING
18 MOVIES
77 DON'T KNOW
99 REFUSED
Q0120
Have you visited the local Comcast office?
1 YES
2 NO - SKIP TO Q155
7 DON'T KNOW
9 REFUSED
v Delebed: May 10, 2005 ~
- - - - - - - - - - - - - Delebed: Proposed Clearwater
Q0125--ONLY IF Q120=1 (YES) SELECT ALL THAT APPLY Survey051005.doc
For what reasons did you visit the Comcast office?
1 LOSS OF CABLE SERVICE
2 RETURN OR PICK-UP EQUIPMENT
3 SIGNAL QUALITY PROBLEM
10
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4 BILLING QUESTIONS
5 TO CHANGE TYPE OF SERVICE
6 TO CHANGE THE NUMBER OF CONNECTIONS
7 TO PAY A BILL
8 TO LODGE COMPLAINT '
9 OTHER
77 DON' T KNOW
99 REFUSED
Q0130--ONLY IF Q120=1 (YES)
7
How would you rate your experience?
1 Excellent .
2 Good
3 Fair
4 Poor
7 DON'T KNOW
9 REFUSED
Q0135 SELECT ALL THAT APPLY
What services do you feel should be offered at the local Comcast
office? ~
1 FACE-TO-FACE CUSTOMER SERVICE
2 EQUIPMENT RETURN
3 PAY BILLS
4 ACCESS TO TECHNICAL ASSISTANCE
5 OTHER
7 DON' T --KNOW Deletad: May 10, 2005 ~
9 REFUSEI--------------------------------------------------------------------------------------------------------------------------------------------------------------------- - - Ddeted: Proposed Cleannrater
Survey 051005.doc
Q0140
During the past two years have you called Comcast for any reason
other than installation?
11
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~
1 YES ~
2 NO - SKIP TO Q170
7 DON'T KNOW
9 REFUSED
Q0145--ONLY IF Q0140=1 (YES) SELECT ALL THAT APPLY
For what reasons have you called Comcast?
1 LOSS OF CABLE SERVICE
2 EQUIPMENT RETURN OR PICK-UP
3 SIGNAL QUALITY PROBLEM
4 BILLING QUESTIONS
5 TO CHANGE TYPE OF SERVICE
6 TO CHANGE THE NUMBER OF CONNECTIONS
7 TO PAY A BILL
8 OTHER
77 DON'T KNOW
99 REFUSED
Q0150--ONLY IF Q0140=1 (YES)
When you called did you get a busy signal before you got
through?
1 YES
2 NO
7 DON' T KNOW
9 REFUSED
_
Q0155--ONLY -IF---Q-0-1-4-Q1-----(---ES-)--------------------------------------------------------------------------------------------- Delebed: May 10, 2005
Delebad: Pro
posed Clearvvater
On average, how long did it take a customer service Survey051005.doc
representative to answer your call?
Minutes
777 DON'T KNOW
999 REFUSED
12
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- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Q0160--ONLY IF Q0140=1 (YES)
How would you describe the ability of the customer service
representative to satisfactorily address your problem?
1 Excellent
2 Good
3 Fair -
4 Poor .
7 DON' T KNOW
9 REFUSED
Q0165--ONLY IF Q0140=1 (YES)
If your call or visit was to report a problem, how long after
your contact did Comcast begin working on the problem?
1 SAME DAY
2 NEXT BUSINESS DAY
3 DAYS LATER
4 WEEKS LATER
5 MORE THAN A MONTH
6 PROBLEM NOT BEING RESOLVED
7 DON' T KNOW
9 REFUSED
Q0170 ,
If you were ~d-issa-t-1--s-f ied---with y-Gur ----service---- -nrl---Gomcast ---was---------------------------------- { udebm:May10,2o05 ~
unable to reso'l-ve---- the---grablem---- wha-t--would you---- do? Deleroad:ProposedClearwater
Survey 051005.doc
1 CONTACT THE CITY OF SPOKANE VALLEY
2 CALL AN ELECTED OFFICIAL
3 CALL THE FEDERAL COMMUNICATIONS COMMISSION (FCC)
4 LODGE COMPLAINT WITH COMCAST
5 DISCONNECT SERVICE
6 CONTACT THE CABLE ADVISORY BOARD
13
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.
• . + .
7 SWITCH TO SATELLITE
8 OTHER
77 DON'T KNOW
99 REFUSED
INTR05
Next, I will ask you to rate the importance of Comcast providing
various services. After I read each statement please tell me if
you feel providing the service is Very Important, Important,
Somewhat Important, or Not At All Important.
Q0175
How important do you feel it is for Comcast to provide High-
Definition Programming?
1 VERY IMPORTANT ~
2 IMPORTANT
3 SOMEWHAT IMPORTANT
4 NOT AT ALL IMPORTANT
7 DON' T KNOW
9 REFUSED
•
Q0180
How important do you feel it is for Comcast to provide Emergency
Broadcasts and Weather Updates?
1 VERY IMPORTANT
2 IMPORTANT
3 SOMEWHA-T IMPOR-T-ANT---------------------------- Ddebed: May 10, 2005 ~
4 NOT AT `AL-L IMPORTANT---------------------------------------------------------------------------------------------------------------------------------- Dele~bed: Proposed Cleanvater
Survey 051005.doc
7 DON'T KNOW ~
9 REFUSED
Q0185
14
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. ~
• • r
How important do you feel it is for Comcast to provide Video on
Demand?
1 VERY IMPORTANT
2 IMPORTANT
3 SOMEWHAT IMPORTANT
4 NOT AT ALL IMPORTANT
7 DON' T KNOW
9 REFUSED
Q0190
~
How important do you feel it is for Comcast to provide Personal
Video Recording?
1 VERY IMPORTANT
2 IMPORTANT
3 SOMEWHAT IMPORTANT
4 NOT AT ALL IMPORTANT
7 DON' T KNOW
9 REFUSED
Q0195
How important do you feel it is for Comcast to provide Internet
Phone Service?
1 VERY IMPORTANT
2 IMPORTANT
3 SOMEWHAT IMPORTANT
4 NOT AT ALL IMPORTANT .
7 DON'T KNOW
9 REFUSED
Delebed: May 10, 2005 ~
Delebad: Proposed Clearwater
Survey 051005.doc
Q0200
How likely would you be to purchase a customized package that
included a minimum monthly connection fee and an additional
charge per selected channel?
15
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J
• ~
• ~ 4
1 Very likely ~
2 Somewhat likely
3 Somewhat unlikely
4 Very unlikely
7 DON' T KNOW
9 REFUSED
Q0205
32. City Cable 5 on Comcast is an example of a local access
channel. These channels provide governmental, educational, and
locally produced programming. Examples of local access
programming are government meetings, job listings, a calendar of
events, and instructional courses. How important to you is this
type of programming?
1 VERY IMPORTANT
2 IMPORTANT
3 SOMEWHAT IMPORTANT
4 NOT AT ALL IMPORTANT
7 DON'T KNOW
9 REFUSED
Q0210
~ What types of programs would you like to see on local access
channels?
1 K-12 SCHOOL ACTIVITIES AND INSTRUCTIONAL COURSES
2 STUDENT PRODUCED PROGRAMS
3 LOGAL-SPOR'FS------------------------------------------------------------------------------------------------------------------------------------------------ { ueiemd: May 10, zoos )
4 GED1~MGH-SCHOOL -EQi:JIVAi..ENCY------------------------------------------------------------------------------------- Ddebad: Proposed Clearwater
5 PROGRAMS ABOUT SPOKANE VALLEY ARTS, HISTORY, AND Survey 051005.doc
CULTURE
6 PROGRAMS FROM LOCAL CHURCHES AND RELIGIOUS GROUPS
7 COURSES AND SPECIAL EVENTS FROM LOCAL COLLEGES AND
UNNERSITIES
8 CITY GOVERNMENT MEETINGS
9 PUBLIC SAFETY AND EMERGENCY INFORMATION
16
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J
a
10 ENVIRONMENTAL ISSUES PROGRAMS
11 GRICULTURE AND GARDENING PROGRAMS
12 CALENDAR OF EVENTS
13 JOB LISTINGS
14 ALL-IN TALK SHOWS
15 THEATER AND MUSIC PERFORMANCES
Q0215
Have you ever used the local public access TV Studio, portable
equipment or taken part in access training?
1 YES
2 NO
7 DON' T KNOW
9 REFUSED
Q0220 - ONLY IF Q010=1 (YES)
In your opinion, which of the following matters the most with
regard to your cable TV service?
1 Price
2 Customer service
3 Picture/sound quality
4 Availability of quality programming
5 Choice of channel packages
6 All are equally important
7 Other
77 DON'T KNOW
99 REFUSED
s_,,,,_«----------- { Delebad: May 10, 2005 ~
Q0225 - Only i-f---Q0-I-0-_2 (No-) DeJebed: Proposed Clearwater
Survey 051005.doc
Which of the following matters the most in your future decision
to subscribe?
1 Price
2 Customer service
17
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J
• e ~ ~
3 Picture/sound quality
4 Availability of quality programming
5 Choice of channel packages
6 All are equally important
7 Other
77 DON' T KNOW
99 REFUSED
Q0230
How do you currently access the internet from home?
1 DIAL-UP MODEM
2 DSL
3 COMCAST CABLE MODEM
4 WIRELESS INTERNET SERVICE
5 DON'T HAVE INTERNET SERVICE
7 DON' T KNOW
9 REFUSED
Q0235
On average, how much total time per day do you spend on-line?
HOURS
77 DON'T KNOW
99 REFUSED
Q 02 4 0 It DeJebad: May 10, 2005 ~
Delebad: Proposed Clearvvater
Which of the following internet capabilities do you now use Or Survey051005.doc
see yourself using in the next five years?
SELECT ALL THAT APPLY
1 Video games over the internet
2 Sharing photos, music or videos
18
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t
. e
e
3 Conducting financial transactions online
4 Telecommuting .
5 Web page development
6 Interactive communication with governmental officials
7 None of the above
77 DON'T KNOW
' 99 REFUSED `
CLOSING
That's my last question. All responses will be combined to give
us information about local cable services. Thank you very much
for your time and cooperation.
TERM 1
Thank you for your time and cooperation. We are only surveying
Spokane Valley residents (households) at this time.
Delebed: May 10, 2005 ~
Delebad: Proposed Cleannrater
Survey 051005.doc
19
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