23-232.00ComcastCityHallComcastServiceDocuSign Envelope ID: E97F8A67-OAFF-4117-AF44-841EFE9EF80C
COMCAST Comcast Business Service Order Agreement
BUSINESS
Company Name: CITY OF SPOKANE VALLEY
Order #
OID-0008830423
Service Location:
Billing Location:
Address 1 10210 E SPRAGUE AVE
Address 1
10210 E SPRAGUE AVE
Address 2
Address 2
City SPOKANE VALLEY
City
SPOKANE VALLEY
State WA
State
WA
Zip 99206
Zip
99206
Primary Contact Name Chad Knodel
Billing Contact Name
ACCOUNTS PAYABLE
Primary Contact Phone (509) 720-5100
Billing Contact Phone
(509) 720-5044
Primary Contact Email cknodel@spokanevalleywa.gov
Billing Contact Email
accountspayable@spokanevalley.or
9
Tax Exempt
No
Service Term 36 Months
Package Code: 9476106862
Package & Promotion Details
1 Month of Business Services MRC (excluding equipment fees) waived. Ultimate Business
ackage for discounted rate of $184.99 for months 2-12, increasing to $199.99 for months 13-24,
ncreasing to $214.99 for months 25-36, increasing to then regular rate in month 37. Package
ncludes Business Internet Advanced (download speed up to 500 Mbps), 1 Mobility Line,
ecurityEdge, and Connection Pro. 3 year term agreement required. Additional services may be
dded to qualifying bundles: Two or more Mobility Lines $24.95 each/mo. After 36 months,
monthly service charge increases to regular rate for each additional service. Additional $10 MRC
iscount with enrollment in EcoBill paperless billing and automatic payments through Comcast's
elf -service online tool via https://business.comcast.com/myaccount within 30 days of service
nstallation. If either EcoBill paperless billing or automatic payment service is cancelled during the
romo, the monthly service charge automatically increases by $10.00. Mobile discount for existing
omcast Business Internet Standard service or higher customers who activate new Comcast
Business Mobile service with minimum 2 Mobile Unlimited lines: $30 discount with 2 to 4 Mobile
nlimited lines, $20 discount with 5 or more Mobile Unlimited lines. Mobile discount applied to
omcast Business Internet bill for 12 months. Limit one discount per account. After 12 months, or
f any of the required services are cancelled or downgraded, or if Unlimited service is switched to
y the Gig, the mobile discount will be removed. Comcast Business Internet must be installed by
12/12/2023 to qualify for the mobile discount. Comcast Business Mobile Unlimited lines must be
activated within 90 days of Comcast Business Mobile Unlimited order date. Equipment,
installation, taxes and fees, including Broadcast TV Fee, Regional Sports Fee, regulatory
recovery fee and other applicable charges extra and subject to change.
DS
Customer Initials
Package Services Included Oty Package Monthly Service Package Non -Recurring
Charge Charge
Business Internet Advanced 1
$ 184.99
$ 0.00
Ultimate Business
Mobility Lines 1
Package
SecurityEdge Service Fee 1
Connection Pro 1
Additional Monthly Additional Non -
Equipment and Additional Service(s) Oty Service Charge' Recurring Chargez
Business Internet
13 Static IPs 1 $ 44.95
Equipment Fee
Equipment Fee 1 $ 32.95
Business Voice
Mobility Lines 4 $ 99.80
Total Additional Charge $ 177.70 $ 0.00
Page 1 of 5
DocuSign Envelope ID: E97F8A67-GAFF-4117-AF44-841EFE9EF80C
COMCAST Comcast Business Service Order Agreement
BUSINESS
Company Name: CITY OF SPOKANE VALLEY Order # OID-0008830423
Monthly Service Charger
Non -Recurring Charge'
Total Charge for Service Order
$ °S 362.69
$ 0.00
1 Charges identified in the Service Order Agreement are exclusive of maintenance and repair charges, and applicable federal, state, and local
taxes, fees, surcharges and recoupments (however designated).
2 Non -Recurring Charges in the Service Order Agreement reflect activation and installation fees for this order. This excludes any custom
installation fees.
General Special Instructions
AGREEMENT
1. This Comcast Business Service Order Agreement ("Agreement") sets forth the terms and conditions under which Comcast Cable
Communications Management, LLC and its operating affiliates ("Comcast") will provide the Services to the above -named customer
("Customer"). This Agreement consists of this document (this "SON'), the Business Services Customer Terms and Conditions (the "Terms and
Conditions"), and any jointly executed amendments ("Amendments") entered under the Agreement. In the event of inconsistency among these
documents, the order of precedence will be as follows: (1) Amendments, (2) Terms and Conditions, and (3) this SOA. This Agreement shall
commence and become a legally binding agreement upon Customer's execution of the SOA. The Agreement shall terminate as set forth in the
Terms and Conditions. The Terms and Conditions are located at https://business.comcast.com/terms-conditions-smb. Capitalized terms not
otherwise defined in this SOA shall have the meaning ascribed to them in the Terms and Conditions. Use of the Services is also subject to the
then -current Acceptable Use Policy for High -Speed Internet Services (the "AUP") located at https://business.comcast.com/customer-
notifications/acceptable-use-policy (or any successor URL), and the then -current Privacy Statement (the "Privacy Policy") located at
https:/Ibusiness.comcast.com/privacy-statement (or any successor URL), both of which Comcast may update from time to time.
2. Each Comcast Business Service ("Service") carries a thirty (30) day money back guarantee. If within the first thirty (30) days following
installation of a new Service, Customer is not completely satisfied, Customer may cancel the Service and Comcast will issue a refund for the
monthly recurring charge paid for the first thirty (30) days of Service, excluding any custom installation fees, voice usage charges, fees, taxes,
surcharges and optional service fees. Customer will be charged for any non-refundable fees and other charges. In order to be eligible for the
refund, Customer must cancel the new Service within thirty (30) days of installation and return any Comcast-provided equipment in good
working order. In no event shall the refund exceed $500.00. If Customer uses the Service in the first thirty (30) days, Customer will be refunded
its subscription fees, but charged the applicable one-time fee. For the avoidance of doubt, this money back guarantee does not apply to
renewals of an existing Service.
3. Customer must provide thirty (30) days' prior notice to Comcast in order to terminate a Service Order or the Agreement. Any termination of
a Service Order or the Agreement may be subject to early termination fees in accordance with the Business Services Customer Terms and
Conditions.
4. To complete a Voice order, Customer must execute a Comcast Letter or Authorization ("LOA") and submit it to Comcast, or Comcast's third
party order entry integrator, as directed by Comcast.
5. New telephone numbers are subject to change prior to the install. Customers should not print their new number on stationery or cards until
after the install is complete.
Page 2 of 5
DocuSign Envelope ID: E97F8A67-0AFF-4117-AF44-841EFE9EF80C
COMCASTComcast Business Service Order Agreement
BUSINESS
Company Name: CITY OF SPOKANE VALLEY
Order# OID-0008830423
6. Modifications: All modifications to the Agreement, if any, must be captured in a written Amendment, executed by an authorized Comcast
Vice President and the Customer. All other attempts to modify the Agreement shall be void and non -binding on Comcast. Customer by
signing below, agrees and accepts the Terms and Conditions of this Agreement.
7. IF CUSTOMER IS SUBSCRIBING TO COMCAST'S BUSINESS DIGITAL VOICE SERVICE, CUSTOMER, BY SIGNING BELOW,
ACKNOWLEDGES RECEIPT AND UNDERSTANDING OF THE FOLLOWING 911 NOTICE:
911 Notice
911 Email Notification- If 911 is dialed using the Voice Service, Comcast will send a notification to the Customer designated email
address,unless the Customer has opted out of receiving such notifications. Each notification will include the telephone number from which
911 was dialed, location information, and the time the call was placed. After installation of the Voice Service, Customer may change the
designated email address and/or decision to receive notifications by calling Comcast at 1-888-824-8104.
Your Comcast voice service ("Voice Service") may have the following 911 limitations:
• For 911 calls to be properly directed to emergency services using the Voice Service, Customer must provide the correct address
information ("Registered Service Location") for each telephone number used by Customer. The Registered Service Location may also
include information such as floor and office number.
• If the Voice Service or any Voice Service device is moved to a different location without Customer providing an updated Registered
Service Location, 911 calls may be directed to the wrong emergency authority, may transmit the wrong address, and/or the Voice Service
(including 911) may fail altogether. Customer's use of a telephone number not associated with its geographic location, or a failure to allot
sufficient time for a Registered Service Location change to be processed, may increase these risks.
• If a Registered Service Location is deemed to be in an area that is not supported for 911 calls, Customer 911 calls will be sent to an
emergency call center where a trained agent will ask for the caller's name, telephone number, and location, and then will contact the local
emergency authority.
• The Voice Service uses electrical power in the Customer's premises. If there is an electrical power outage, 911 calling may be
interrupted if back-up power is not installed, fails, or is exhausted. Voice Services that rely on a broadband connection may also be
interrupted if the broadband service fails.
• Calls using the Voice Service, including calls to 911, may not be completed if there is a problem with network facilities, including
network congestion, network equipment, and/or power failure, a broadband connection failure, or another technical problem.
Registered Service Location Updates- The Registered Service Location will be provided to Public Safety Answering Points to assist in
responding to a 911 call. Customer may update or otherwise customize the Registered Service Location by:
• Calling Comcast at 1-888-824-8104
BY SIGNING BELOW, CUSTOMER ACKNOWLEDGES THAT IT HAS READ AND UNDERSTANDS THE FOREGOING 911 NOTICE AND
THE 911 LIMITATIONS OF THE VOICE SERVICE.
CUSTOMER SIGNATURE
By signing below, Customer agrees and accepts the Terms
and Conditions of this Agreement. General Terms and
Conditions can be found at
http://business.comcast.com/terms-conditions/index.
DocuSWned by:
Signature
J �p
111111111
Name iohn Ho man
Title City Manager
Date 1/5/2024
FOR COMCAST USE ONLY
Sales Representative
Kyle Sargent
Sales Representative Code
00512000006LgWLAAO
Sales Manager/Director Name
SalesManager
Sales Manager/Director
Approved
Division
SmartOffice License
Page 3 of 5
DocuSign Envelope ID: E97F8A67-OAFF-4117-AF44-841EFE9EF80C
COMCAST COMCAST BUSINESS SERVICE PROVISIONING DETAILS
BUSINESS
CompanyName: CITY OF SPOKANE VALLEY Order#: OID-0008830423
BUSINESS INTERNET CONFIGURATION DETAILS
Transfer Existing Comcast.net Email I No Equipment Selection
Number of Static IPs' 13 Business Web Hosting
BUSINESS VIDEO CONFIGURATION DETAILS
Outlet Details
Location
Outlet Type
Outlet - Primary;
Outlet 2 - Additional
Outlet - Additional
Outlet 4 - Additional
Outtet5 - Additional
Outlet 6 - Additional
Outlet 7 - Additional
Outlet 8 - Additional
Comcast Business Router
No
Additional Comments:
Total Occupancy
OUTLETS 9 & UP
QUANTITY
TV Box + Remote
TV Adapter
BUSINESS VOICE CONFIGURATION DETAILS
Directory Listing Details
Directory Listing (Published, Non -
Published, Unlisted)
Published
Directory Listing Phone Number
5099224385
Directory Listing Display Name
CITY OF SPOKANE
VALLEY
DA/DL Header Text Information
Nonclassified
Establishments
DA/DL Header Code Information
999977
Standard Industry Code
Hunt Group Configuration Details
Hunt Group Features Requested (Yes/No)
No
Hunt Group 1 Configuration Type
Hunt Group 2 Configuration Type
Additional Voice Details
Caller ID
Yes
Caller ID Display Name
CITY OF SPOKANE
International dialing
false
Call Blocking
No
Auto Attendant
No
E911 Email Notification Details
Opt -in (Yes/No) No
Email Address
Phone#
Type
HG1 Seq
HG2 Seq
Voicemail
RCF TN
5099224385
Mobility Lines
None
None
No
No
5099224645
Mobility Lines
None
None
No
No
5099224612
Mobility Lines
None
None
No
No
5099224829
Mobility Lines
None
None
No
No
5099224572
Mobility Lines
None
None
No
No
Page 4 of 5
DocuSign Envelope ID: E97F8A67-GAFF-4117-AF44-841EFE9EF80C
COMCAST COMCAST BUSINESS SERVICE PROVISIONING DETAILS
BUSINESS
CompanyName: CITY OF SPOKANE VALLEY Order #: OID-0008830423
Toll Free # Calling Originating Area Associated TN
Page 5 of 5
'`kh O- ® CERTIFICATE OF LIABILITY INSURANCE
°01/19120024° '
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES
BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED
REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.
IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed.
If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on
this certificate does not confer rights to the certificate holder in lieu of such endorsements .
PRODUCER
Marsh USA LLC
1717 Arch Street
ONTA T
NAME:
PHONE AIC No
ADDRESS
Philadelphia, PA 19103-2797
Attn: ComcasLCWQmarsh.com Fax: 212-948-0360
INSURE S AFFORDING COVERAGE
NAIC#
INSURER A: ACE American Insurance Company
22667
INSURED Comcast Cable Communications ManagementINSURER
B : Indemnity Ins Co Of North America
43575
INSURER C : ACE Property And Casualty Ins Co
20699
LLC
900132nd ST SW
Everett, WA 98204
INSURER D : ACE Fire Underwriters Ins. Co.
20702
INSURER E :
INSURER F :
COVERAGES CERTIFICATE NUMBER: CLE-006645432-11 REVISION NUMBER:
THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD
INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS
CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS,
EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.
INSR
L
TYPE OF INSURANCE
ADDL
UBR
POLICY NUMBER
POLICY EFF
MMIDD/YYYY
POLICY EXP
MWDD/YYYY
LIMITS
A
X
COMMERCIAL GENERAL LIABILITY
XSLG47307314
12/01/2023
12/01/2024
EACH OCCURRENCE
$ 14,900,000
CLAIMS -MADE a OCCUR
DAMAGE TO RENTE15—
PREMISES Ea occurrence
$ 14,900,000
X
MED EXP (Any oneperson)
$ 10,000
SIR: $100,000
PERSONAL & ADV INJURY
$ 14,900,000
GENT AGGREGATE LIMIT APPLIES PER:
GENERAL AGGREGATE
$ 60,000,000
POLICY ❑ PRO
JECT LOC
Iq
PRODUCTS - COMP/OP AGG
$ 15,000,000
$
OTHER:
A
AUTOMOBILELIABILITY
ISA H10700164
12101/2023
12/01/2024
COMBINED SINGLE LIMIT
Ea accident
$ 15,000,0W
X
BODILY INJURY (Per person)
$
ANY AUTO
OWNED SCHEDULED
AUTOS ONLY AUTOS
BODILY INJURY (Per accident)
$
PROPERTY DAMAGE
Per accident
$
HIRED NON -OWNED
AUTOS ONLY AUTOS ONLY
X
UMBRELLA LIA8
OCCUR
XEU G27924840 009
12101/2023
12101/2024
EACH OCCURRENCE
$ 10,000,000
N
AGGREGATE
$ 10,000,000
EXCESS LIAR
CLAIMS -MADE
DED I I RETENTION$
$
B
A
D
WORKERS COMPENSATION
AND EMPLOYERS LIABILITY
ANYPROPRIETOR/PARTNER/EXECUTIVE Y / N
OFFICER/MEMBER EXCLUDED?
(Mandatory in NH)
N/A
WLR C70318568 (AOS)
WLR C7031860A (CA/MA)
SCF C70318684 (WI)
12101/2023
12/01/2023
02
12/01/2024
12/01/2024
X PER OTH-
STATUTE ER
E.L.EACHACCIDENT
$ 2,000,000
E.L. DISEASE - EA EMPLOYEE
$ 2,000,000
If yes, describe under
DESCRIPTION OF OPERATIONS below
E.L. DISEASE - POLICY LIMIT
$ 2,000,000
A
Excess Workers Cornpensation
WCU C70318647 (WA)
12/01/2023
12/01/2024
Ea Acc/Dis Employee/Dis Poliq
2,000,000
SIR
5,000,000
DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space Is required)
City of Spokane Valley, Washington is included as additional insured (except workers' compensation) where required by written contract with the Named Insured. This insurance is Primary & Non -Contributory with
any other insurance available to the Certificate Holder.
CERTIFICATE HOLDER CANCELLATION
City of Spokane Valley, Washington SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE
Attn: John Pietro THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN
10210 East Sprague Avenue ACCORDANCE WITH THE POLICY PROVISIONS.
Spokane valley, WA 99206
AUTHORIZED REPRESENTATIVE
"tea madc -JKS> [�
01988-2016 ACORD CORPORATION. All rights reserved.
ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD
Marsh
Dear Certificate Holder:
To streamline certificate delivery for our clients and in an effort to support our firm's commitment to
sustainability, going forward, we will only be providing renewal certificates of insurance electronically.
If you need to continue receiving a copy of the attached certificate, please send an email to
USOperations.email@marsh.com and include the following:
-- Certificate # (Shown below Insured Name — e.g., ABC-123456789-01)
-- E-Mail for future delivery
For your convenience, if we do not receive your response, we will conclude that you r€o longer require proof of
insurance from the named insured and will remove you from our records.
Thank you,
US Operations, Marsh USA, LLC
A bosi€ e5s of Marsh k1.9Uenno€7
0029-01-00-0004685-0002-0010216 R.