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23-232.00ComcastCityHallComcastServiceDocuSign Envelope ID: E97F8A67-OAFF-4117-AF44-841EFE9EF80C COMCAST Comcast Business Service Order Agreement BUSINESS Company Name: CITY OF SPOKANE VALLEY Order # OID-0008830423 Service Location: Billing Location: Address 1 10210 E SPRAGUE AVE Address 1 10210 E SPRAGUE AVE Address 2 Address 2 City SPOKANE VALLEY City SPOKANE VALLEY State WA State WA Zip 99206 Zip 99206 Primary Contact Name Chad Knodel Billing Contact Name ACCOUNTS PAYABLE Primary Contact Phone (509) 720-5100 Billing Contact Phone (509) 720-5044 Primary Contact Email cknodel@spokanevalleywa.gov Billing Contact Email accountspayable@spokanevalley.or 9 Tax Exempt No Service Term 36 Months Package Code: 9476106862 Package & Promotion Details 1 Month of Business Services MRC (excluding equipment fees) waived. Ultimate Business ackage for discounted rate of $184.99 for months 2-12, increasing to $199.99 for months 13-24, ncreasing to $214.99 for months 25-36, increasing to then regular rate in month 37. Package ncludes Business Internet Advanced (download speed up to 500 Mbps), 1 Mobility Line, ecurityEdge, and Connection Pro. 3 year term agreement required. Additional services may be dded to qualifying bundles: Two or more Mobility Lines $24.95 each/mo. After 36 months, monthly service charge increases to regular rate for each additional service. Additional $10 MRC iscount with enrollment in EcoBill paperless billing and automatic payments through Comcast's elf -service online tool via https://business.comcast.com/myaccount within 30 days of service nstallation. If either EcoBill paperless billing or automatic payment service is cancelled during the romo, the monthly service charge automatically increases by $10.00. Mobile discount for existing omcast Business Internet Standard service or higher customers who activate new Comcast Business Mobile service with minimum 2 Mobile Unlimited lines: $30 discount with 2 to 4 Mobile nlimited lines, $20 discount with 5 or more Mobile Unlimited lines. Mobile discount applied to omcast Business Internet bill for 12 months. Limit one discount per account. After 12 months, or f any of the required services are cancelled or downgraded, or if Unlimited service is switched to y the Gig, the mobile discount will be removed. Comcast Business Internet must be installed by 12/12/2023 to qualify for the mobile discount. Comcast Business Mobile Unlimited lines must be activated within 90 days of Comcast Business Mobile Unlimited order date. Equipment, installation, taxes and fees, including Broadcast TV Fee, Regional Sports Fee, regulatory recovery fee and other applicable charges extra and subject to change. DS Customer Initials Package Services Included Oty Package Monthly Service Package Non -Recurring Charge Charge Business Internet Advanced 1 $ 184.99 $ 0.00 Ultimate Business Mobility Lines 1 Package SecurityEdge Service Fee 1 Connection Pro 1 Additional Monthly Additional Non - Equipment and Additional Service(s) Oty Service Charge' Recurring Chargez Business Internet 13 Static IPs 1 $ 44.95 Equipment Fee Equipment Fee 1 $ 32.95 Business Voice Mobility Lines 4 $ 99.80 Total Additional Charge $ 177.70 $ 0.00 Page 1 of 5 DocuSign Envelope ID: E97F8A67-GAFF-4117-AF44-841EFE9EF80C COMCAST Comcast Business Service Order Agreement BUSINESS Company Name: CITY OF SPOKANE VALLEY Order # OID-0008830423 Monthly Service Charger Non -Recurring Charge' Total Charge for Service Order $ °S 362.69 $ 0.00 1 Charges identified in the Service Order Agreement are exclusive of maintenance and repair charges, and applicable federal, state, and local taxes, fees, surcharges and recoupments (however designated). 2 Non -Recurring Charges in the Service Order Agreement reflect activation and installation fees for this order. This excludes any custom installation fees. General Special Instructions AGREEMENT 1. This Comcast Business Service Order Agreement ("Agreement") sets forth the terms and conditions under which Comcast Cable Communications Management, LLC and its operating affiliates ("Comcast") will provide the Services to the above -named customer ("Customer"). This Agreement consists of this document (this "SON'), the Business Services Customer Terms and Conditions (the "Terms and Conditions"), and any jointly executed amendments ("Amendments") entered under the Agreement. In the event of inconsistency among these documents, the order of precedence will be as follows: (1) Amendments, (2) Terms and Conditions, and (3) this SOA. This Agreement shall commence and become a legally binding agreement upon Customer's execution of the SOA. The Agreement shall terminate as set forth in the Terms and Conditions. The Terms and Conditions are located at https://business.comcast.com/terms-conditions-smb. Capitalized terms not otherwise defined in this SOA shall have the meaning ascribed to them in the Terms and Conditions. Use of the Services is also subject to the then -current Acceptable Use Policy for High -Speed Internet Services (the "AUP") located at https://business.comcast.com/customer- notifications/acceptable-use-policy (or any successor URL), and the then -current Privacy Statement (the "Privacy Policy") located at https:/Ibusiness.comcast.com/privacy-statement (or any successor URL), both of which Comcast may update from time to time. 2. Each Comcast Business Service ("Service") carries a thirty (30) day money back guarantee. If within the first thirty (30) days following installation of a new Service, Customer is not completely satisfied, Customer may cancel the Service and Comcast will issue a refund for the monthly recurring charge paid for the first thirty (30) days of Service, excluding any custom installation fees, voice usage charges, fees, taxes, surcharges and optional service fees. Customer will be charged for any non-refundable fees and other charges. In order to be eligible for the refund, Customer must cancel the new Service within thirty (30) days of installation and return any Comcast-provided equipment in good working order. In no event shall the refund exceed $500.00. If Customer uses the Service in the first thirty (30) days, Customer will be refunded its subscription fees, but charged the applicable one-time fee. For the avoidance of doubt, this money back guarantee does not apply to renewals of an existing Service. 3. Customer must provide thirty (30) days' prior notice to Comcast in order to terminate a Service Order or the Agreement. Any termination of a Service Order or the Agreement may be subject to early termination fees in accordance with the Business Services Customer Terms and Conditions. 4. To complete a Voice order, Customer must execute a Comcast Letter or Authorization ("LOA") and submit it to Comcast, or Comcast's third party order entry integrator, as directed by Comcast. 5. New telephone numbers are subject to change prior to the install. Customers should not print their new number on stationery or cards until after the install is complete. Page 2 of 5 DocuSign Envelope ID: E97F8A67-0AFF-4117-AF44-841EFE9EF80C COMCASTComcast Business Service Order Agreement BUSINESS Company Name: CITY OF SPOKANE VALLEY Order# OID-0008830423 6. Modifications: All modifications to the Agreement, if any, must be captured in a written Amendment, executed by an authorized Comcast Vice President and the Customer. All other attempts to modify the Agreement shall be void and non -binding on Comcast. Customer by signing below, agrees and accepts the Terms and Conditions of this Agreement. 7. IF CUSTOMER IS SUBSCRIBING TO COMCAST'S BUSINESS DIGITAL VOICE SERVICE, CUSTOMER, BY SIGNING BELOW, ACKNOWLEDGES RECEIPT AND UNDERSTANDING OF THE FOLLOWING 911 NOTICE: 911 Notice 911 Email Notification- If 911 is dialed using the Voice Service, Comcast will send a notification to the Customer designated email address,unless the Customer has opted out of receiving such notifications. Each notification will include the telephone number from which 911 was dialed, location information, and the time the call was placed. After installation of the Voice Service, Customer may change the designated email address and/or decision to receive notifications by calling Comcast at 1-888-824-8104. Your Comcast voice service ("Voice Service") may have the following 911 limitations: • For 911 calls to be properly directed to emergency services using the Voice Service, Customer must provide the correct address information ("Registered Service Location") for each telephone number used by Customer. The Registered Service Location may also include information such as floor and office number. • If the Voice Service or any Voice Service device is moved to a different location without Customer providing an updated Registered Service Location, 911 calls may be directed to the wrong emergency authority, may transmit the wrong address, and/or the Voice Service (including 911) may fail altogether. Customer's use of a telephone number not associated with its geographic location, or a failure to allot sufficient time for a Registered Service Location change to be processed, may increase these risks. • If a Registered Service Location is deemed to be in an area that is not supported for 911 calls, Customer 911 calls will be sent to an emergency call center where a trained agent will ask for the caller's name, telephone number, and location, and then will contact the local emergency authority. • The Voice Service uses electrical power in the Customer's premises. If there is an electrical power outage, 911 calling may be interrupted if back-up power is not installed, fails, or is exhausted. Voice Services that rely on a broadband connection may also be interrupted if the broadband service fails. • Calls using the Voice Service, including calls to 911, may not be completed if there is a problem with network facilities, including network congestion, network equipment, and/or power failure, a broadband connection failure, or another technical problem. Registered Service Location Updates- The Registered Service Location will be provided to Public Safety Answering Points to assist in responding to a 911 call. Customer may update or otherwise customize the Registered Service Location by: • Calling Comcast at 1-888-824-8104 BY SIGNING BELOW, CUSTOMER ACKNOWLEDGES THAT IT HAS READ AND UNDERSTANDS THE FOREGOING 911 NOTICE AND THE 911 LIMITATIONS OF THE VOICE SERVICE. CUSTOMER SIGNATURE By signing below, Customer agrees and accepts the Terms and Conditions of this Agreement. General Terms and Conditions can be found at http://business.comcast.com/terms-conditions/index. DocuSWned by: Signature J �p 111111111 Name iohn Ho man Title City Manager Date 1/5/2024 FOR COMCAST USE ONLY Sales Representative Kyle Sargent Sales Representative Code 00512000006LgWLAAO Sales Manager/Director Name SalesManager Sales Manager/Director Approved Division SmartOffice License Page 3 of 5 DocuSign Envelope ID: E97F8A67-OAFF-4117-AF44-841EFE9EF80C COMCAST COMCAST BUSINESS SERVICE PROVISIONING DETAILS BUSINESS CompanyName: CITY OF SPOKANE VALLEY Order#: OID-0008830423 BUSINESS INTERNET CONFIGURATION DETAILS Transfer Existing Comcast.net Email I No Equipment Selection Number of Static IPs' 13 Business Web Hosting BUSINESS VIDEO CONFIGURATION DETAILS Outlet Details Location Outlet Type Outlet - Primary; Outlet 2 - Additional Outlet - Additional Outlet 4 - Additional Outtet5 - Additional Outlet 6 - Additional Outlet 7 - Additional Outlet 8 - Additional Comcast Business Router No Additional Comments: Total Occupancy OUTLETS 9 & UP QUANTITY TV Box + Remote TV Adapter BUSINESS VOICE CONFIGURATION DETAILS Directory Listing Details Directory Listing (Published, Non - Published, Unlisted) Published Directory Listing Phone Number 5099224385 Directory Listing Display Name CITY OF SPOKANE VALLEY DA/DL Header Text Information Nonclassified Establishments DA/DL Header Code Information 999977 Standard Industry Code Hunt Group Configuration Details Hunt Group Features Requested (Yes/No) No Hunt Group 1 Configuration Type Hunt Group 2 Configuration Type Additional Voice Details Caller ID Yes Caller ID Display Name CITY OF SPOKANE International dialing false Call Blocking No Auto Attendant No E911 Email Notification Details Opt -in (Yes/No) No Email Address Phone# Type HG1 Seq HG2 Seq Voicemail RCF TN 5099224385 Mobility Lines None None No No 5099224645 Mobility Lines None None No No 5099224612 Mobility Lines None None No No 5099224829 Mobility Lines None None No No 5099224572 Mobility Lines None None No No Page 4 of 5 DocuSign Envelope ID: E97F8A67-GAFF-4117-AF44-841EFE9EF80C COMCAST COMCAST BUSINESS SERVICE PROVISIONING DETAILS BUSINESS CompanyName: CITY OF SPOKANE VALLEY Order #: OID-0008830423 Toll Free # Calling Originating Area Associated TN Page 5 of 5 '`kh O- ® CERTIFICATE OF LIABILITY INSURANCE °01/19120024° ' THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsements . PRODUCER Marsh USA LLC 1717 Arch Street ONTA T NAME: PHONE AIC No ADDRESS Philadelphia, PA 19103-2797 Attn: ComcasLCWQmarsh.com Fax: 212-948-0360 INSURE S AFFORDING COVERAGE NAIC# INSURER A: ACE American Insurance Company 22667 INSURED Comcast Cable Communications ManagementINSURER B : Indemnity Ins Co Of North America 43575 INSURER C : ACE Property And Casualty Ins Co 20699 LLC 900132nd ST SW Everett, WA 98204 INSURER D : ACE Fire Underwriters Ins. Co. 20702 INSURER E : INSURER F : COVERAGES CERTIFICATE NUMBER: CLE-006645432-11 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR L TYPE OF INSURANCE ADDL UBR POLICY NUMBER POLICY EFF MMIDD/YYYY POLICY EXP MWDD/YYYY LIMITS A X COMMERCIAL GENERAL LIABILITY XSLG47307314 12/01/2023 12/01/2024 EACH OCCURRENCE $ 14,900,000 CLAIMS -MADE a OCCUR DAMAGE TO RENTE15— PREMISES Ea occurrence $ 14,900,000 X MED EXP (Any oneperson) $ 10,000 SIR: $100,000 PERSONAL & ADV INJURY $ 14,900,000 GENT AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ 60,000,000 POLICY ❑ PRO JECT LOC Iq PRODUCTS - COMP/OP AGG $ 15,000,000 $ OTHER: A AUTOMOBILELIABILITY ISA H10700164 12101/2023 12/01/2024 COMBINED SINGLE LIMIT Ea accident $ 15,000,0W X BODILY INJURY (Per person) $ ANY AUTO OWNED SCHEDULED AUTOS ONLY AUTOS BODILY INJURY (Per accident) $ PROPERTY DAMAGE Per accident $ HIRED NON -OWNED AUTOS ONLY AUTOS ONLY X UMBRELLA LIA8 OCCUR XEU G27924840 009 12101/2023 12101/2024 EACH OCCURRENCE $ 10,000,000 N AGGREGATE $ 10,000,000 EXCESS LIAR CLAIMS -MADE DED I I RETENTION$ $ B A D WORKERS COMPENSATION AND EMPLOYERS LIABILITY ANYPROPRIETOR/PARTNER/EXECUTIVE Y / N OFFICER/MEMBER EXCLUDED? (Mandatory in NH) N/A WLR C70318568 (AOS) WLR C7031860A (CA/MA) SCF C70318684 (WI) 12101/2023 12/01/2023 02 12/01/2024 12/01/2024 X PER OTH- STATUTE ER E.L.EACHACCIDENT $ 2,000,000 E.L. DISEASE - EA EMPLOYEE $ 2,000,000 If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LIMIT $ 2,000,000 A Excess Workers Cornpensation WCU C70318647 (WA) 12/01/2023 12/01/2024 Ea Acc/Dis Employee/Dis Poliq 2,000,000 SIR 5,000,000 DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space Is required) City of Spokane Valley, Washington is included as additional insured (except workers' compensation) where required by written contract with the Named Insured. This insurance is Primary & Non -Contributory with any other insurance available to the Certificate Holder. CERTIFICATE HOLDER CANCELLATION City of Spokane Valley, Washington SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE Attn: John Pietro THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN 10210 East Sprague Avenue ACCORDANCE WITH THE POLICY PROVISIONS. Spokane valley, WA 99206 AUTHORIZED REPRESENTATIVE "tea madc -JKS> [� 01988-2016 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD Marsh Dear Certificate Holder: To streamline certificate delivery for our clients and in an effort to support our firm's commitment to sustainability, going forward, we will only be providing renewal certificates of insurance electronically. If you need to continue receiving a copy of the attached certificate, please send an email to USOperations.email@marsh.com and include the following: -- Certificate # (Shown below Insured Name — e.g., ABC-123456789-01) -- E-Mail for future delivery For your convenience, if we do not receive your response, we will conclude that you r€o longer require proof of insurance from the named insured and will remove you from our records. Thank you, US Operations, Marsh USA, LLC A bosi€ e5s of Marsh k1.9Uenno€7 0029-01-00-0004685-0002-0010216 R.