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2023, 08-15 Study SessionMINLJTES City of Spokane Valley City Council Study, Sessk)n Tuesday, August 1. 5, 2023 Mayor Haley called the meeting to order at 6 p.m. The meeting was held in person by Council and staff in the Great Room at CenterPlace, 2426 N Discovery Place, Spokane Valley, and also remotely via Zoom meeting. Affen(lance: Councifinernbers Staff Pain Haley, Mayor John Hoh.man, City Manager Rod Higgins, Deputy Mayor Erik Lamb, Deputy City Manager Tin i HattenbUrg, Counciti-nernber Tony Beattie, Sr. Deputy City Attorney Brandi PeCtZ, COUnCilmeniber Bill Helbig, Community & PW Director Laura Padden, Councilinernber Ben Wick, Councilmernber Arne Woodard, Councilinember Others in attendance: Kelly Konkright, Attorney ChelsieTaylor, Finance Director John Bottelli, Parks & Ree Director Gloria Mantz, City Engineer Mike Basinger, Economic Dev. Director Jenny Nickerson, Building Official Lesli Brassfield, Comm. Marketing Officer Caitlin Prunty, Deputy City Attorney John Whitehead, Human Resources Director Dave Ellis, Police Chief Virginia Clough, Legislative Policy Coordinator Greg Bingainan, IT Specialist Nikki Kole, IT Specialist Marci Patterson, City Clerk ROLL CALL: City Clerk Patterson called roll; all Councilinenibers were present. APPROVAL OF AMENDED AGENDA It was inoved by Deputy Alfqyor Higgins, seconded and unanhnortsiy agi*eed to approve the amen(led agenda. GENERAL PUBLIC COMMENT OPPORTUNITY: After Mayor Haley explained the process, She invited public comment. Ms. Barb Howard, Spokane Valley [via zoom]: spoke of the need for more code enforcement. Mr. Dan Allison, S ])okane Valyle : requested an update on the city hall building and was .--.-- concerned about the inunber of weeds located at the new library location, Mr, Rob Tucker, Spokane Valle spoke about concerns with plowing the roads in the winter and assisting the elderly with clearing snow. Ms. Kim Barling, Spokane Valley: spoke about the Municipal Code and a complaint against her neighbor regarding trash around his property. Kathy 1,-ydon, Spokane Valley: spoke about a property near 151" and Walnut that she filed a code enforcement complaint regarding the number of vehicles around the property and the safety of those in the neighborhood as she feels the broken-down vehicles are contaminating the ground. John Flard provide comment about property rights and that he feels troubled homes are a concern and can affect everyone. There were two erriails 11roin Kai -in Morris and Pete Miller submitted for public comment as, well. ACTION ITEMS: 1. Motion Consideration: MOO w/Spolcane County Water Dist. 3 Local Streets -- .bill t-igtbig, It was moved hj, Deput.), Mayor Higgins and seconded to authorize the 01)� Allonager tofinalize and execute the Metnoran(,Izon Qf Untlerstantling with Spokane Counly Tfl'aler District 9.3 fir 2023 Pavement Preservation woi�k in .substantially the sainefibrin as &�qfted Mr. I-lelbig provided a brief overview of the need for -the repaving of the roads as Avista and the water district had both done patching work on the road. Council questioned the need for the repaving and why it Would need to be the city to do the work when the COLHICH Meeting Minutes, Study Session. 08-15-2023 Page I of 3 Approved by Comicil: Noveiiiber 14, 2023 utilities did the patching. Mi% Helbig noted tile significant amount of patching is what has lead to the need for complete repaving. Mayor Haley invited public comn-ients. Mr. Dan Allison, Spokane Valley noted that Avista was changing out the gas line in tile at -ea. and their patchwork was excellent. City Manager lJohman suggested that Council defer the decision and amend the motion to delay until further information could be provided on the project. I/ was Ia,ioiedlr)rDepzit,))Maj�onIJiggiii,y car dseconded tea amendthe motion to defer- the MOU to a later date. No further comment was made. Vote by acclamation: in ftn)or: unanimous. ()])�osed: none. Motion earried. 2. Motion Consideration: MultiCare 34013 MOU — Tony Beattie It was moved by Delmly Alle,(yoi- lli&rins, seconded to al)l-wove the It ultiCai-e Valley .Plospilat MOU and azithoi-izethe CiijM(i,,t(tg(,i^oi�(lesi,,nieelea exec,titethe saiiieii7si,thstai,itiallythe fol771pi-ovitleel, Mr.Beattie provided background information on the MOU with MultiCarc. He also noted that there would not be any additional funding from the city, this MOU was strictly for program services. Mayor Haley invited public comments; no comments were offered. Vote hyacclaination: infiwor: unanimous, 01)posed: none. Allotion cai,)-ied. Motion C,onsideration: (.",'i (.'1aSsir1Ca6On,A(. ustnients John, 11j('A1q).an lohn Wldtehead ........ .. ..... -13! ­­­­­­­l! . . . . . . . . .......... .............. It was moved /ay Dej)ut)) Mayor- Riggins, seconded to create the chtssificalions qf City ser-vices Administrator, and Communications Monager and i-enaine the Public Irijbrination Q1 ,ficei, to the Coannunications Sjqeciolisl. These neii) and revised items iiil/ he added to the Elnj)lo�yee Position Classijicoflon inatrix. Mr. Whitehead started the discussion with a review of the current rnab,ix and noted that with the new classifications there would not be any additional FTE's added, "there was all employee that retired, and the position was no longer needed in that department and would betransitioned to one of the new classifications, Mr. Hohman followed with diSCUSSi011 regarding the need for the City Services Administrator position and that it would allow the city to be more efficient with specific departments, The council discussed the budget impacts and the need for a new classification. Mayor Haley invited public comments. John HardjnZSpokane okane Valley spoke about the current staffing at the city. role by acclamation: — inftmol-: unonitnous, 01)1)osed.- none. Motion caii,1ed. NON -ACTION ITEMS: 3, Admin. Report: TPA Update -- Lesli Brassfield, Chplsic TayLqrp Ms. Taylor spoke about the 2023 Annual Summary and Report for the Spokane' Valley'Fourisrn Promotion Area and provided information regarding the revenues and tile current budget, Ms. Brassfield spoke about the RFC that was put Out for the development of a five-year plan for marketing services for an 18-month contract to develop and implement the plan. Ms. Brassfiield noted that 116 & West was awarded the contract, and she would be I'611OWing up at a later council meeting with additional details. The council discussed the budget and noted they were looking, forward to additional details on the five-year plan, 4. Admin Rppqrt: 0 pioid Abatement Couneil MOU ­ Erik Lamb, Ton Beattie Mr. Lamb provided background information oil the statewide settlement withseveral opioid distributors and that all MOU was necessary in order to establish a regional Opioid Abatement Council (OAC) to oversee the reporting and monitor funding distribution. Mr. Lamb also noted that if the city chose not to ,join an OAC, it would risk losing the opioid settlement funds. Currently, tile city's allocated funding is about $10,000 annually. There was Council consensus to place the MOU on a future agenda for a motion consideration, 5. AdmiD Report: ParkinonPriyqte ero, 0 e —Bill' Helbig, Caitlyn PrUnty &Jenny Nickerson Mr. I lelbig presented background information on. the Code Enforcement Program and previous discussions regarding the nuisances that were of concern to local residents, business owners and property owners. Ile also noted that the presentation would be focused on the specific concerns relating to junk vehicles and parking on private property. Ms. Nickerson spoke about the current municipal code, modifications Council Meeting Minutes, Study Sessioti: 08-15-2023 Page 2 or 3 Approved by Comicil: November W, 2023 previously presented and the niodifications thatwere currently being presented. The council discussed the determination of what was considered ajunk vehicle and the need to move forward with code enforcement in order to maintain property Values and a clean appearance in our neighborhoods. City Manager Holinian suggested that the focus be narrowed to look at unlicensed vehicles and the current code and move forward with those items only. There was Council CODSCIISLIS to, bring back the junk vehicle discussion on a future agenda. C. Advance Agenda — Mqypt:_l 1511py. There were no suggested changes to the Advance Agenda. COUNCIL COMMENTS Councili-neniber Woodard commented that lie would be attending the next council meeting virtually as he will be traveling. Councilmernber Padden noted that she viewed the pilot project, and it was great. She believes there will be some long-term positive results frorn the pro.ject. CITY MANAGER COMMENTS Mr, Hohnian gave as brief update on the City Halt construction, and said the company is making good progress, especially on the radius, wall. He also noted that the Spokane Indians Baseball Game 20"' Anniversary event was the following day and should be a fun event for everyone. Executive Session: It was moved by Dej)uly AlIctOr Higgins, seconded anti -unanhnously agreed to 06#ourn into mecutive sessionjbr al.)I)roximalely 15 win-utes to (fiscusspolential acquisition of real estate, anti that no action will be taken upon return to ol)en sessiO17. Council adjourned into executive session at 7:30 p,m' At 7:47 p.m. Mayor Haley announced that Council is out of executive session, at which time it was move(I by De1july Allqyor Tlig ,gins, seconded and unaninio uslyagreed to a4iourn. XrTEST: Marci tterson, City Clerk Pam Haley, Mayor Council Meeting Minutes, Study Session: 08-15�-2023 Approved by Council: November 14, 2023 Page 3 of 3 AMENDED AGENDA SPOKANE VALLEY CITY COUNCIL REGULAR MEETING STUDY SESSION FORMAT "Tuesday, August 15,2023 6:00 p.m. Remotely i4a ZOOM Meeting anel In Person at Centerflace Regional Event Center Great Room 2426 N Discovery Place Spokane Valley, WA 9921.6 Council Requests Please Silence Your Cell Phones During Countil Meeting NOTE: Members of the public may attend Spokane Valley Council meetings in -person at the address provided above, or via Zoorn at the link below. Members of the public will be allowed to comment in - person or via Zoom as described below, Public comments will only hq_�qqq ted for those items noted on the agendags..."pi lie comment opportunity." If making a comment via Zoom, coniments must be received by 4:00 p�m the day of the meeting. • Sian tit) to Provide Oral Public Corr anent at the Meetig 97111 • SUbrnitWritten Public CommentPrior tothe Meeting • Join the Zoom WEB Meeting ------------------------------ CALL TO ORDER ROLL CALL, APPROVAL OF AMENDED AGENDA GENERAL PUBLIC COMMENT OPPORTUNITY: This is an opportunity for the public to speak on any subject except agenda action items, as public comments will be taken on those items where indicated. Please keep, comments to matters within the jurisdiction of the City Government. This is not an opportunity for questions or discussion. Diverse points of view are welcome but please keep remarks civil. Remarks will be limited to three minutes per person. To comment via zoom: use the link above for oral or written comments as per those directions. To comment at the meeting in person: speakers may sign in to speak but it is not required. A sign -in sheet will be provided at the meeting, ACTION ITEMS: 1. Motion Consideration: MOU w/Spokanc County Water Dist. 3 Local Streets —Bill Helbig [public comment opportunity] 2. Motion Consideration: MultiCare 340B MOU ---Tony Beattie [public comment opportunity] 2A, Motion ("onsiderationm City Classitic,,afion AdJustments — Jo[ni iiohnian,John Whitehead [public comment opportunity] NON -ACTION ITEMS: 3. Admin Deport: "TPA Update — Lesli Brassfield 4. Admin Report: Opioid Abatement Council MOU— Erik Lamb, Tony Beattie S. Adinin Report: Parking on Private Property — Bill Helbig, Caitlin Prunty & Jenny Nickerson 6. Advance Agenda — Mayor Haley COUNCIL COZY MENTs CITY MANAGER COMMENTS EXECUTIVE SESSION: [RCW42.30.110(l)(b)] Potential Acquisition of'RealEstate. Proposed Motion: I inove that Council aqjourn into executive session for approxirnately 15 minutes to discuss potential acquisition Qf real estate and that no action will be taken, zpon return to olmnsession, ADJOURN Council Agenda August 15, 2023 Page 1 of I Marci Patterson Frown: Karin Morris <karin - morrisl9@hotmail.com> Sent: Tuesday, August 15, 2023 10:33 AM To: Council Meeting Public Cornirnent Subject: Written Public Comments - for 8/15/23 City Council meeting [EXTERNAL] rrhis email originated outside the City of Spokane, Valley, Always rise caution when opening attachments or, clicking links. . . ...... .. ... Greetings City Council and Staff, This is for public comments at tonight's City Council Meeting- under Non Action item #5. Am hoping that the Junk Vehicles/Parking on Private Property can be adopted soon by the City Council, / would encourage thity Council's consensus to move forward on the proposed amendments to CCopt 705 of the Spokane Valley Mtmicipal Code, which will help to maintain the livability and preservation of our Spokone Valley neighborhoods, Please also consider changing M - Yard Sales, #1, on page 7 of 9 to, up to, 3 cnsecutive days (instead of 7 consecutive days), Thank you for your consideration! Respectfully, Karin Morris Spokane Valley resident comments to COURICAnrieefin, puN,iccornme-rit lbsaoliicanevailev.Li by 4-00 p.m. the day of the Council meeting and include aill of the following information With your comments: 1. The, Meeting Date 2. Your First and Last Name 1 Your City of Residence 4. The Agenda Itern(s) that you are speaking to - Public comments will be accepted for Action Items and where indicated on the agenda, Mard Patterson From: o4 petes a ke@ co m cast.net Sent: Tuesday, August 15, 2023 837 AM To: Council Meeting Public Comment Subject: Municipal Code Importance, I-ligh, [EXTERNAL] This email originated outside the City of Spokane Valley, Always use caution when opening attachments or, clicking links. 8/15/2023 ZMENEMn Please read for the record I am urging the Council to move forward with the code changes, presented by Staff for Junk Vehicle and Parking on Private Property. The only issue I see is allowing more than 5 operable vehicles with proof of five licensed drivers residing at the property. It seems to be ambiguous and would allow up to any number of vehicles on the property. Codes that need to be enforced or changed, respectively, include parking in the public right-of-way and Code Enforcement should have the right to enter permitted existing homes, garages or ADU"s to assure the use of those structures are used only for the purpose stated in the owners/builder's application. Pete Miller Spokane Valley CITY OF SPOKANE VALLEY Request for Council Action Meeting Date: August 15, 2023 Department Director Approval: Check all that apply: ❑ consent ❑ old business ® new business ❑ public hearing ❑ information ❑ admin. report ❑ pending legislation AGENDA ITEM TITLE: City Classification Adjustments BACKGROUND: Consistent with SVMC 2.15.040, and after review of the work needed to advance City initiatives and priorities, the City Manager recommends the creation of two new position classifications: the City Services Administrator and the Communications Manager. These new classifications would allow staff to deploy existing employee resources differently to initiate progress on high priority projects and programs. The creation of these classifications would not result in additional FTEs. In addition, it is recommended that the existing Public Information Officer position be renamed to the Communications Specialist position. This will better reflect the revised emphasis of the position on creating and maintaining communications content to meet the variety of needs for the City to maintain a high level of community engagement. This would also not change the number of FTEs on staff. OPTIONS: Motion to create the classifications of City Services Administrator and Communications Manager and rename the existing Public Information Officer to the Communication Specialist; or provide other direction to staff. RECOMMENDED ACTION OR MOTION: Move to create the classifications of City Services Administrator and Communications Manager and rename the Public Information Officer to the Communications Specialist. These new and revised items will be added to the Employee Position Classification matrix. BUDGETIFINANCIAL IMPACTS: The creation of the two new classifications would increase annual personnel costs by approximately $44,000. Funds are currently available in the General Fund and the adjustments would be incorporated into an upcoming budget amendment for 2023. STAFF CONTACT: John Whitehead, HR Director; John Hohman, City Manager ATTACHMENTS: Draft Position Description for City Services Administrator Draft Position Description for Communications Manager Draft Organizational Chart CITY OF SPOKANE VALLEY POSITION DESCRIPTION Class Title: City Services Administrator Job Code Number: 107 Department: Grade Number: 21 Division: FLSA Status: Exempt Date: Location: City Hall GENERAL PURPOSE Performs complex managerial, administrative, and supervisory work in planning, organizing, directing, and supervising priority initiatives for the City Coordinates activities and duties of departments to advance key services to the community. Collaborates with outside agencies and provides highly responsible and complex administrative support to. the City Manager. SUPERVISION RECEIVED Works under the general guidance and direction of the. City Manager. SUPERVISION EXERCISED Exercises direct supervision over professional, technical, and administrative staff as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES • In concert with City Council priorities, leads the City's effort to advance the City State and Federal legislative initiatives and priorities. Monitors and analyzes regional, state and federal legislation, ordinances and policy; changes. • Establishes and oversees implementation of programs that support or advance economic development, transportation initiatives, community services, or other City priorities. • Manages the maintenance.and development of City facilities. Conducts studies to determine the best use of assets and develops plans to enhance the use of City property. Implements newfacility operational changes, • Coordinates and oversees the acquisition of various properties that advance city council goals and/or support programs. • Oversees the planning of new facilities and expansion, renovation and maintenance of existing facilities. • Oversees the development and management of contracts with service providers, consultants, state and federal agencies. City Services Administrator + Assists in the development and implementation of city goals, work plans, and performance measures. • Serves as a liaison to various civic and/or governmental organizations and committees, taskforces, boards and commissions; confers regularly with other municipalities, chamber of commerce, authorities, and commissions. • Oversee and participate in the development and administration of the department budget; approve the forecast of funds needed for staffing, equipment, materials, and supplies; approve expenditures and implement budgetary adjustments as appropriate and necessary. • Manage the development and implementation of departmental goals, objectives, policies, and priorities for each assigned service area + Establish, within City policy, appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of ,service delivery methods and procedures; allocate resources accordingly. • Plan, direct and coordinate, through subordinate level staff, the Department's work plan; assign projects and programmatic. areas. of responsibility; review and evaluate work methods and procedures; meet with key staff to identify and resolve problems. • Supervise division staff either directly. or through subordinates. • Assess and monitor work load, administrative and support systems, and internal reporting relationships; identify opportunities for improvement; direct and implement changes. • Responsible for the quality of products and services of assigned areas of responsibility. Determines work procedures, prepares work schedules, and expedites workflow. Issues written and oral instructions. Assigns duties and examines subordinate work for exactness, neatness, and. conformance to goals, policies and procedures. • Represent the assigned divisions and prepares the preparation of reports and presentations at public hearings; attends. and presents at City Council meetings. • Prepares composite reports from individual reports of subordinates. Adjusts errors and complaints. Evaluates issues and options regarding municipal public works and makes recommendations. • Maintains regular contact with outside entities, City, County, State and Federal agencies, professional and technical groups and the general public regarding division activities and services. • Studies and standardizes procedures to improve efficiency of subordinates. Maintains harmony among workers and resolves grievances. City Services Administrator 2 • Supports other staff in the overall success of City goals and initiatives. Actively develops effective working relationships with both administrative and program officials to ensure cooperation and efficient operation of city government. • Conducts and oversees special studies and reports on a variety of subjects and activities as basis for recommendations to City Council, City Manager, or Deputy City Manager. PERIPHERAL DUTIES • Monitors inter -governmental actions affecting Homelessness initiatives or goals. DESIRED MINIMUM QUALIFICATIONS Education and Experience: • Graduation from a four-year college or university with a degree in business or public administration, or a closely related field; and • Minimum of seven years of increasingly responsible. imanagerial experience at least four years of experience with municipal entities. • An equivalent combination of education and experience may be considered. Necessary Knowledge, Skills and Abilities: • Thorough knowledge:of operations, services and activities associated with a comprehensive municipal set- vie es and/or facilities. • Principles and practices of program development and administration. • Ability to communicate effectively;: orally and in writing, with employees, consultants, other governmental agency representatives, City officials and the general public; ability to conduct necessary engineering research and compile comprehensive reports. • A key value of the City is customer service. This position requires considerable knowledge, ability and skill in the principles and practices of excellent customer service as practiced in both the private and public sectors. It requires the ability to effectively meet and deal with the public; the ability to handle stressful situations; the ability to greet and respond to customers in a friendly, pleasant and professional manner using appropriate inflection, grammar and syntax; the ability to establish and maintain effective working relationships with employees, supervisors, and the general public; the ability to maintain a professional, courteous, and pleasant demeanor in difficult and stressful situations; and the ability to diplomatically deal with difficult people. A willingness to expend extra effort to help the public find answers or information relative to their inquiry or complaint is expected. City Services Administrator SPECIAL REQUIREMENTS Must possess a valid Washington State driver's license or have the ability to obtain one prior to employment. Registration as a Professional Engineer (PE) in the State of Washington or reciprocal certification is desirable. TOOLS AND EQUIPMENT USED Personal computer, including word processing, spreadsheet, and database and computer -aided - design software; motor vehicle; phone. PHYSICAL DEMANDS • The physical demands described here are. representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Work is performed mostly in office settings. Some outdoor work is required in the inspection of various land use developments, construction sites, treatment facilities. Hand -eye coordination is necessary to operate drafting instruments, computers and various pieces of office equipment.... • While performing the duties of this job, the employee is occasionally required to stand, walk; use hands to finger, handle, feel or.operate objects, tools, or controls; and reach with hands and arms.. The employee is occasionally required to sit, talk or hear; and smell • The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision depth perception; and the ability to adjust focus. WORK ENVIRONMENT • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee occasionally works in outside weather conditions. The employee occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration. City Services Administrator 4 The noise level in the work environment is usually quiet to moderate. SELECTION GUIDELINES • Formal application, rating of education and experience; oral interview and reference check; job related tests may be required. City Services Administrator 5 CITY OF SPOKANE VALLEY POSITION DESCRIPTION Class Title: Communications Manager .rob Code Number: Department: Grade: 18 Division: FLSA Status: Exempt Date: Location: City Hall Performs responsible professional and administrative work managing the City's Communication efforts, creating and implementing communications strategies that inform community members, stakeholders and the media about City activities to include digital media, news releases, briefing materials, and other communication tools to support the City's work. SUPERVISION RECEIVED: Works under the broad policy guidance and direction of the City Services Administrator. SUPERVISION EXERCISED Exercises administrative direction over staff assigned to the Communications Division. ESSENTIAL DUTIES AND RESPONSIBILITIES Serves as the primary spokesperson for the City and independently responds to news media requests for information, interviews, and provides City perspectives and opinions. Assists departments, boards, commissions and others when responding to requests from the media and the public on various issues. Develops plans and strategies to. communicate City activities to the public. Develops effective public outreach and engagement strategies approved by the City Manager in coordination with Council Members in an effort to generate broad public input on Council plans and initiatives that result in meaningful changes to those plans. and initiatives based on that public input. Publicizes and promotes programs using a multi -media approach, including new, emerging and trending media platforms. ' Develops, implements, and monitors the City's graphic standards and branding and supervises and approves the type, design and content of City publications. Creates, implements, and measures the success of comprehensive communications, and public relations programs. Advises the City Manager, Council, and City management on a variety of complex issues, public perception and emerging concerns. Organizes and facilitates media events, pass conferences and related special events to include press releases, state of the City addresses, and other formats of effective information dissemination. Communications Manager 1 Develops and manages the Communications division budget. Provides leadership and direction in the development of short- and long-range plans; gathers, interprets, and prepares data for studies, reports and recommendations; coordinates department activities with other departments and agencies as needed. Responsible for developing policies and procedures. Makes presentations to the City Council, boards, commissions, civic groups and the general public. Maintains liaison with other departments as well as state, local, and other public officials. Maintains harmony among workers and resolves grievances; performs or assists subordinates in performing duties; adjusts errors and complaints. PERIPHERAL DUTIES Serves as a member of various city employee committees, as assigned. Assists staff in the performance of their duties as required. DESIRED MINIMUM QUALIFICATIONS Education and Experience: (A) Graduation from a college or university with a Bachelor's degree in, Business, English, journalism, advertising, marketing, `cominunications, political science, public relations, or related field; and (B) Five years of progressively responsible experience in coininunications, Journalism, and/or related fields, including at least two years supervisory experience; or (C) An equivalent combination of education and experience may be considered. Necessary Knowledge, Skills, Abilities, and Other Traits: (A) Thorough knowledge of government and community processes and structures; and a wide array of traditional and innovative media; working knowledge of the principles and practices of office management, work organization and supervision; (B) Skill in speech writing and delivery coaching; and, superior digital, written, and verbal communication; and, proficiency in word processing, desktop publishing, and a variety of common business graphics software applications. (C) Ability to represent the City in a professional manner to community members, outside agencies and media organizations; and, work in a fast paced environment with minimal direction; and, functioning as a productive member in team environments with the ability to be creative, organized and work across functional lines of authority. Ability to analyze operating conditions, Communications Manager 2 identify potential problems, and take appropriate action to ensure program goals are met. Ability to establish and maintain effective working relationships with employees, supervisors, other agencies, and the public. (D) A key value of the City is customer service. This position requires considerable knowledge, ability and skill in the principles and practices of excellent customer service as practiced in both the private and public sectors. It requires the ability to effectively meet and deal with the public; the ability to handle stressful situations; the ability to greet and respond to customers in a fiiendly, pleasant and professional manner using appropriate inflection, grammar and syntax; the ability to establish and maintain effective working relationships with employees, supervisors, and the general public; the ability to maintain a professional, courteous, and pleasant demeanor in difficult and stressful situations; and the ability to diplomatically deal with difficult people. A willingness to expend extra effort to help the public find answers or information relative to their inquiry or complaint is expected. SPECIAL REQUIREMENTS Valid state driver's license or ability to obtain one. TOOLS AND EQUIPMENT USED Personal computer, including word processing and graphic design software; calculator; copy and fax machine; phone; mobile or portable; automobile; camera.. . PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfiTlly perform the essential functions ofthis job. Reasonable accommodations may be made to enable individuals with disabilities to perform the.essential functions. While performing the duties of this job, the employee is fiequently required to walk, sit and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, or airborne particles. The noise level in the work environment is usually quiet in the office, and moderate in the field. Communications Manager SELECTION GUIDELINES Formal application, rating of education and experience, oral interview and reference check; job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement. between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Approval: Approval: Human Resources Director City Manager Effective Date: Revision History: Communications Manager 4 E r u 4 � e e Yn � Yn �a — i 4 � V Jq Yn fWY %12 �