2009, 09-15 Study Session
t
AGENDA
SPOKANE VALLEY CITY COUNCIL
STUDY SESSION FORIVLAT
Tuesday, September 15, 2009 6:00 p.m.
CITY HALL COUNCIL CHAMBERS
11707 East Spragve 4venue, First Floor
(Piease Silence Your Cell Phones During the Meeting)
DISCUSSION LEADER SITB.TECT/ACTIVITY GOAL
ACTION ITEibIS:
1. Mike Connelly Second Reading Proposed Ordinance 09-02l Adopt Ordinance
Amending SARP [public cotnment]
2. Mike Connelly Second Reading Proposed Ordinance 09-022 Adopt Ordinance
Amending Comp Plan Map (SARP) [public comment]
3. Cary Driskell First Reading Proposed Ordinance 09-024 Advance Ordinance to
Fa1se Alarms [public comment] Second Reading
4. Mike Connelly First Reading Proposed Ordinance 09-423 Advance Ordinance to
Hearing Examiner Rules of Procedure Second Reading
[public comment]
5. Scott Kuhta Site Selector Agreement [public commeat] Motion Coasideration
NON-ACTION ITEMS:
6. Mayor Munson Federal Delzgation Represenfiatives Discussion/Informarion
Update and Report
7. Cary Driskell Cuble Ordinance Amendment Discussion/Information
8. Ken Thompson Fee Schedule for 2010 DiscussiontInf'ormation
9. Katby McClung Area-Wide Rezoning Process Discussion/Information
10. Rick VanLeuven Alarm Systems Draft Response Discussion/Information
i
11. Mayor Munson Character Counts Project Discussion/lnformation
12. Councilmembers Council External Committee Reports Discussion/Informatian
13. Mayor Munson Advance Agenda DiscussionfInformation
14. Information Only (will not be diseussed or reported): Aquaiics and Parks Contract Update
15. Mayor Munson Council Check in Discussion/Information
16. Dave Mercier City Manager Comments Discussion/tnformation
ADJOURIV
Note: tJniess otherwise aoted atwve, thcre will be an publte comments at Counctl Study Scssions. IInwcvcr, Council always resemrs
tbe right to request infocznation frnm the public and staff as appropriate. During meeLings hetd by the City of Spokane Vallty Council,
the Council men,es the right to take "action" an any item listed or subsequently added lo the agenda. The term "action" mtans to deliberate,
discuss, rcvicµ, c:onsidcr, evaluate, or make a collective positivc ur ncgativc dccision-
NOTICE: Iadividusls planning co attend tha merting wbo rcquirr spocial essistance to axommodatc physical. hearing, or other imgairmectts, Pizase caatact the
Ciry Ckrk at (509) 921 • 10O0 as soon as passible so that arrangcmcrats may bt made.
Study Session Agenda, Septembct 15, 2009 Page 1 af 1
CITY OF SPOKANE VALLEY
Request for Council Action
Meeting Date: September 15, 2009 City Manager Sign-off:
Item: Check all that apply: ❑ consent ❑ old business ~ new business ❑ public hearing
❑ information ❑ admin. report ❑ pending legislation
AGEIVDA ITEM TITLE: Second Reading Proposed Ordinance 09-021 amending Ordinance 09-
012
GOVERNING LEGISLATION: RCW 36.70A
PREVIOUS COUNCIL ACTION TAKEN: See attached ordinance
BACKGROUND: Ordinance 09-012 adopted books one, two, and three of the Spokane Vallev-
Sprapue and Applewav Corridors Subarea Plan. This Ordinance amends Ordinance 09-012,
removing book one which, as recommended by the Planning Commission, was considered an
amendment to the Comprehensive Plan. The other proposed changes reflect the amendments
to ordinance 09-013 and includes a reference to the Spokane Valley Municipal Code Sections
19.30.010 and 020 governing this action.
OPTIONS: Advance to second reading or provide direction to staff
RECOMMENDED ACTION OR MOTION: Approve ordinance 09-021
BUDGET/FIIVANCBAL ItNPACTS: No direct budget impacts
STAFF CONTACT: Mike Connelly
ATTACHMENT: Ordinance No. 09-021
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- -
CITY OF SPOKANE VALLEY
SPOKANE COIJNTY, WASHINGTON
ORDINANCE NO. 09-***021
AN ORDINANCE OF THE CITY OF SPOKANE VALLEY, SPOKANE COUNTY,
WASHINGTON, ADOPTING THE SPOKANE VALLEY SPRAGIJE APPLEWAY
CORRIDOR SUBAREA PLAN, AMENDING ORDINANCE 09-012 AND AMENDING
ORDINANCE 07-015 AND ANIENDING SPOKANE VALLEY MUNICIPAL CODE
(SVMC) 19.110, AND 19.20.020, AND ESTABLISHING NEW ZONING DISTRICT
BOUNDARIES.
Whereas, the Spokane Valley City Council adopted the Comprehensive Plan pursuant to Ordinance 06-
027 on April 25, 2006; and
Wbereas, the Spokane Valley Comprehensive Plan has been amended pursuant to the following
ordinances:
06-020 Amending Comprehensive Plan Procedures, 9-12-06
07-026 AdoptLng Comprehensive Plan Text and Map Amendments, 12-18-07
08-011 Amending Comprehensive Plan Teat and Map, 07-15-08
09-008 Amending Comprehensive Plan Text and Map, 05-12-09
09-013 Amending Comprehensive Plan Map, 10-1-09
09-*** Amending Comprehensive Plan Text and Map, 10-1-09; and
Whereas, the Spokane Valley City Council adopted the Uniform Development Code pursuant to
Ordinance 07-015 on September 27, 2007; and
Whereas, the Spokane Valley Uniform Development Code has been amended pursuant to the following
ordinances:
07-025 Emergency Ordinance Amending UDC Title 19, 11-07-07
07-027 Adopting Zoning Map Amendments, 12-18-07
08-006 Amending Interim Ordinance 07-025, 04-08-08
08-012 Amending Zoning Map Changes, 07-15-08
08-017 Ordinance Amending Height Requirements in 19.70.010 & 020, 08-26-08
09-002 Amending SVMC Title 20, 03-11-09
09-005 Airport Overlay, 04-14-09
09-006 Amending 08-012, Zoning Map Changes, 03-24-09
09-009 Amending Zoning Map, 05-12-09
09-010 Amending Title 17, 19 and 22, 05-12-0909-012 Adopting the Spokane Valley
Sprague and Appleway Corridors Subarea Plan, 10-1-09; and
Whereas, the City of Spokane Valley began the planning process to develop the Snokane Vallev Snrague
and Applewav Corridors Subarea Plan, hereinafter "Subarea Plan" and amendment to the Comprehensive
Plan and Map in July of 2006; and
Whereas, the City of Spokane Valley initiated a Planned Action Review under RCW 43.21 C.031 (2) for
a portion of the Subarea Plan on June 10, 2008; and
. Whereas, the Subarea Plan and amendment to the Comprehensive Plan and Map has been developed in
conjunction with the annual review of the Comprehensive Plan adopted by the Spokane Valley City
Council on December 18, 2007, July 15, 2008 and May 19, 2009; and
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Whereas, the Subarea Plan and proposed amendment to the Comprehensive Plan and Map was submitted to the Planning Commission on February 14, 2008 for consideration, a copy of which is on file
with the City Clerk; and
Whereas, the Planning Commission reviewed the proposed Subarea Plan and proposed amendment to the
Comprehensive Plan and Map, held public hearings and deliberated, then forwarded their recommended
changes to the Spokane Valley City Council on July 29, 2008, a copy of which is on file with the City
Clerk; and
Whereas, the City Council, after public hearings and deliberation amended the proposed Subarea plan
and proposed amendment to the Comprehensive Plan and Map; a copy of which is on file with the City
Clerk, then held additional public hearings, then again delibera.ted; and
Whereas, the City Council recommended additional changes after deliberation, a copy of which is on file
with the City Clerk, and which are incorporated in tbe final draft of the Subarea Plan and amendment to
the Comprehensive Plan and Map; and
W6ereas, the City Council held a first reading on Ordinance 09-012 on May 26, 2009, and allowed
additional public comment; and
Whereas, the City Council held a second reading on Ordinance 09-012 on June 16, 2009, and allowed
additional public comment; and
Wbereas, public participation and notice for the adoption of the Subarea Plan and amendment to the
Comprehensive Plan and Map is required as set forth in RCW 36.70A.035 and RCW 36.70A.140; and Whereas, the City of Spokane Valley is required to notify the Department of Community Trade and
Economic Development of its intent to adopt the Subarea Plan and amend the Comprehensive Plan and
Map at least sixty (60) days prior to final adoption pursuant to RCW 36.70A.106; and
Whereas, the Subarea Plan is to be implemented through an amendment to the Comprehensive Plan and
Map and an amendment to the Uuiform Development Code, specifically SVMC Title 19; and
Whereas, amendments to 1:he Comprehensive Plan are made pursuant to the provisions of RCW
36.70A.130; and
Whereas, adoption of the Subarea Plan and amendment to the Comprehensive Plan and Map must
comply with the requirements of the State Environmental Policy Act ( SEPA) as set forth in RCW
43.21C.
NOW, THEREFORE, the City Council of the City of Spokane Valley ordains as follows:
Section 1: Adoption of Findinias of Fact. The City Council of the City of Spokane Valley finds that all
Growth Management Act (GMA) and other statutory prerequisites for the adoption of the City of Spokane
Valley's amendment to the Uniform Development Code have been met and hereby adopts the following:
FINDINGS OF FACT
1. Mandate to Plan under GMA: the City of Spokane Valley is a city that falls under the full ,
mandates of the GMA as of the date of the City's incorporation on March 31, 2003. -
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2. Consistency with GMA Goals: The Amendment to the Uniform Development Code adopting the
Subarea Plan attached hereto is consistent with the Planning Goals set forth in RCW 36.70A.020.
3. The Washington State Growth Management Act, specifically RCW 36.70A.080, authorizes the
preparation of Subarea Plans.
4. This amendment to the Uniform Development Code adopting the Subarea Plan is consistent with
the City of Spokane Valley Comprehensive Plan, which generally directs the formation of a
subarea plan for the Sprague Appleway Corridor, calls for the transformation of the Sprague
Avenue Corridor into a quality mixed-use area; supports creating an identifiable City Center that
serves as the social, cultural and economic focus of the City; calls for land uses and zoning that
supports and complements an Auto Row area; and seeks a balanced transportation network that
accommodates public transit, pedestrians, bicycles and automobiles.
5. This amendment to the Uniform Development Code adopting the Subarea Plan is consistent with
the following specific provisions of the Comprehensive Plan:
a. 2.2.1 City Center Plan - This scenario presents concepts and strategies for creating a
definable and vibrant "City Center " for the City of Spokane Valley. The purposes of creating
a Spokane Valley City Center are:
1. Create an identifiable city center that is a social and econorrlic focus of the City;
2. Strengthen the City overall by providing for long-term grotivth in employment and
housing;
3. Promote housing opportunities close to employment and services;
4. Develop land use patter•ns that support the development of a more extensive r-egional
transportation systern, whatever the ultirnate configuration may be;
5. Reduce dependency on automobiles;
6 Consume less land with urban development;
7. Maximize the public investment in infrastructure and services;
8. Provide a central gathering place for the community; and
9. Improve the qzcality of design for development throzrghout the City.
There are several reasons tivhy a definable, vital City Center is important to Spokane Valley's
future. These anclude:
1. The development of a more intensive, multi-use city center is a natural step in Spokane
Yalley's evolution. Most new urban areas start out as bedroom communities. Retail and
commercial uses then develop to serve the new residential population. Office and
industrial activities next begin to locate at key iransportation crossroads, adding jobs
and strengthening the employrrtent base. Spokane Yalley has experienced these
evolutionary phases and is now ready for a defined City Center.
2. Economic Development - Spokane Yalley has an opportunity to transform itself ftom an
. essentially residential community with retail and service based economy to a sub-
r•egional econofnic center with an expanded, more diverse employrnent base.
3. Commamity Sttpport - A satrvey of Spokane Valley area citizens prior to incorporation
over-tivhelmingly indicated that the lack of identifiable "downtown" and a community
Ordinance 09-021 Page 3 of 15
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g
athering Place was of concern to a ma.IoritY o.f resPondents. CommunirY supPort was _
tested again when the city conducted a statistically valid survey in the spring of 2004.
The support to create a City Center was reiterated throughout the community meetings
held duf-ing the development of the comprehensive plan and the city's informal
community survey. A discussion of the results of the city's survey is included in Section
2.10.
The following could be components of the City Center:
1. Location: Generally located along the Sprague/Appleway corridor.
2. Size: Beriveen 300 and 400 acres in size.
3. Streets: 1Vew streets could be added at every 200 to 400 feet to create an internal grid
street system to provide an urban atmosphere.
4. On-street parking would be provided on internal grid streets.
5. Ground floor retail on both sides of streets.
6 Batilding oact to the edge of the right-of-way and inclarde wide sidewalks to encourage a
lively street scerre.
7. Office/Employment uses provided in high visibility locations with adequate parking and
adjacent to pleasant suf•roundings such as open space, retail shops and services.
8. Multi family housing that is safe, secure, and located so that it is baiffered from traffic
noise and provides a pedestrian , friendly streetscape with connections to par•ks, schools,
shopping, services and transit.
9. Civic/public zrses such as city hall, community library, performing arts center, city center -
park, green space or other public aises that would attract people to downtown over an
extended portion of the day.
Other characteristics of this land use scenario include the following.•
1. "Auto-Rotiv" Overlay - The city has several netiv auto dealerships located along Sprague
Avenue. The majority of these dealerships are located beriveen Argonne Road and
Thierman Road. Two dealerships are located just tivest of Dartmouth Road, near the U-
City Mall. Netiv car dealerships provide the city with substantial sales tax revenue on one
hand, on the other hand auto dealerships can have a significant visZCal impact on a
community and have somewhat arnique needs related to development standards, szcch as
signage and street frontage landscaping. This scenario recognizes these circzrmstances
and designates the areas identified above appropriately, and provides policy direction for
the implernenting development regulations.
2. 1Vlixed-use - this scenario suggests reducing the strip commercial on Spragare Avenue by
maintaining Commzrnity Commercial zoning only at major intersections such as Pines,
Evergreen and Sullivan Roads. Areas in between these commercial "nodes " would be
designated as Corridor Mixed-use or some other appropriate designation, which would
encourage conversion of these vacant and/or dilapidated commercial areas into cryeas of
office%mployment, residential and specialty retail.
b. 2.5.2 Commercial Designations
1. The City of Spokane Valley is home to several major netiv automobile dealerships. While
these land uses provide a positive economic impact on the community, they can also have
less positive impacts on the aesthetics of the community. Auto dealerships typically have '
vast areas of pavement to store new and zrsed vehicles for sale. These land uses also
Ordinance 09-021 Page 4 of 15
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have unique requirements for landscaping and signage. Unlike many comntercial uses
whose stock in trode is contained within a btrilding, it is necesscvy for auto dealerships to
have their vehicles clearly visible from the street. This makes traditional street side
landscaping (consisting of loK► growirrg shrubs and bushes, and trees) not viable for these
uses.
2. An overlay designation is being suggested rather than v zoning district because the
negative affects on the non-auto dealer uses in the area will be mintmized or
el iminated.
c. 2.5.3 City Center
1. The intent of establishing a City► Center in Spokame Valley is to create a higher density,
mixed-use designation where office, retail, government uses, and residential uses are
concentrated. The City Center wilJ also be located ai one af the major hubs of the
region's high capacity trcrnsit (HCT) system.
2. The Ciry Center encourages higher intensity land uses. Traditional city centers are places
where diverse office, retarl, and government uses are concentrated, as well as cultural
and civic facilities, communiry services cmd housirtg. Nationally, mrnry cities are
advocating mixed-use developme»t in ciry center core areas for a number of reasons,
including: Providing new housing, incrensing the range of housing choices, and redricing
dependency on the automobile by bringing work places and residences i»to close
proximiry; Providing retoil artd service needs in close proximity to residential and
employment centers; Improving feasibility of a development project. The proximity of
urban services makes housing projects more desirable and a nearby source of consumers
help make a commercial project more viable.
3. Residents choose to live in higher density housing for a variety of reasons. First, higher
density housing is more affordable than traditional siirgle fumily housing. Second, the
corrvenierrce and proximity to work, needed services and cultural acti>>ities is very
desirable for many people. Finally, mrnly people find that they do not need a large, single
farriily detached house. Given their lifestyle, thei' apPreciute the loii? mnintennnce mid
security of higher
density living. There
~
is a mutualli-
supportive • . , - ' J'""'`
.
relalionship betwee» -
Iligher densiti-
residential uses cmcl
.
commercial and
r
retail activities. Thc M ~s
presence of housin€1 -
the core area also - ~
! °'x; t ~ _ . " .
activates the street s
r " 4
in the cii
atid nig1; '
- r . _ r r ~i ^'~S • ._.4. Concetttrutirig gruK'tir j -j,._, ; . ~ ,,,,~~-g_
iri a specifrc areu
also supports
irrvestmenl in public
i~zfrastructure incltrding the regional HCT system. Existing !ow derlsity development does
not generate sufficient levels of demand to optimize the retur» on imestment in trcrosit.
Ordi.nance 09-021 Page 5 of 15
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Promoting higher densin-
rises within walking distance
Of 17'UIJSl1 fQC1J1118S will
inrprove the viability of this
SlgltifiCQlit InfraSl7`uCture
; ! - , { ~
investment. Moreover, _ .1 J 1
concentrating the highest - - -
density o, f' development in the
Ciry Center, where a
significarrt number of jobs and residences will be within
- - ~i
Walking distance of a traruit
staiion, helps reduce the
dependency orr the c.~r+rrNs
automobile and improves
pedestrian mobility. The City Center emphasizes pedestrian, bicycle, and transit mobility
but will not be unfriendly to the ts.se of automobiles.
5. The City Center area will also be the centrnl gathering place for the community - a place
where the tivhole conrmunitjy can congregate and celebrate. Accordingly, the Ciry Center
should include an outdoor square, park or commons with anre►rities such as fountains,
,sculptures, and unique landscaping. Other civic amenities or buildings including city hall
or a performifig arts center could be grouped around the core area square or park 7'he
City currently holds mT unnucrl Chri.stmas Tree Lighting Ceremonv in the area desig»oted
ns the City Center. Additional such eve»ts throughoui the year will enhance !he feeling of
conimunity in Spokane Valley.
6. An appropriate street network is a critical component of the City Center. The current
netwark of collector streets and arterials, the disjointed grid, and large block sizes
contribute to a lack of identity in the City. The solution is not necessarily to construct
titi~ider streets. Streets beconte less efficient as the riumber of lanes increases. Building
new streets versus widening existing streets can be more cost effective, yields grealer
capacity, and will have a more positive impact on the City Certter.
T Automobiles are likely to continue as a dominant mode of transportation for the
foreseeable futirre. A comprehensive network of streets ntust be developed to distribute
this traffic and creale more driving choices. To the extent possible, the City should
cvnnect streets and construct new streets to form a tighter grid system within the City
Ce»ter, especially in the core area, b}1 negotiating neK, public rights-of-way and building
new streets. 7'his "interconnectivity" serves to shorten and disperse trips, and
consequently reduce travel on existntg congested arterials.
8. Pedestrian and bicycle mobility is a vital part of the future City Center transportation ~
.system. Improvements for pedestrimrs and bicyclists should support increases in transit 'I
services and pronrote the development of the City Center. As the street system is developed to better accommodate the needs of pedestrians and bicyclists, a network of ~
.facilities for people on foot and bikes should be established.
9. Reducing the size of the street grid, improvir,g auto circulation and creating pedestrian
linkages through larger parcels is critical to establish walking patterns that reduce
dependency on the auto. As individual sites arre desigrred and developed to be more ~
pedestricm friendly and improved pedestricm linkages are provided, the pedestrian system
titfill handle an increasing share of trips. Special street desig» standards should be
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developed for the City Center. Special standards for extra-wide sidewalks (12 to 20 feet
in width), pedestrian-scale street lighting, and additional amenities including benches,
trash receptacles, and landscaped corner treatments should be included.
10. Transforming the existing commercial core area into the proposed Ciry Ce»ter is cm
ambitious task. It reguires a sigriificant transformation from a low-density, automobile
oriented, largely retail area, to a higher intensity, more pedestrian oriented M'rxed-use
area. The City Center section of the Plan acknowledges that the City Center will take
some time to develop. The City can facilitate these changes through a series of small
steps taken over time. This is especially true if the steps are consistent with emerging
economic, social and demographic trends. As is the intent of this Plan, the phasing
scenario presented here accounts for the ti,raing of market projections and futzrre actions.
11. As noted above, the implementation strategy is keyed to projected trends and regional
planning goals. Its form and character, as envisioned in this Plan, are dramatically
different from anything that now exists in the proposed City Center area. It tivill take
some time for the development commzrnity to redirect its energy and investments to
produce development that responds to the direction of the Plan. The demand for more
intense development opportunities in the City Center is not forecasted within the next few
years. In the meantime, the City should discourage continzred low-scale investrraent in
this area since new development will take several years to be amortized, and will delay
the accomplish,nent of preferred development. As regulations are applied to modest
renovations, it should be possible to gain some basic improvements. However, the City
shoZrld not expect firll implementation of the vision for the City Center until major
property otivners in the arecz are ready to install long-term, major development projects.
d. 2.5.5 Mixed-use
Corridor Mixed-use - Corridor Mixed-use is intended to enhance travel options, encourage
development of locally serving commercial uses, multi family apurtments, lodging and offices
along major transportation corridors identified on the Comprehensive Plan Land Use Map
(Map 2.1). Corridor Mixed-use recognizes the historical low-intensity, auto-dependent
development pattern, and focacses on a pedestrian orientation with an emphasis on aesthetics
and design. The Corridor 11lixed-use desigraation is primaj•ily used along SpYague Avenue in
order to space the areas designated commercial.
e. 2.7 Urban Design and Form
1. In addition to guiding development, the Land Use chapter also guides the quality and
character of the City's futi.rre development pattern through goals and policies related to
the form, fi.cnction, and appearance of the built environment. These prior-ities and
implementation strategies, related to quality development, ser-ve and ivill continue to
serve as a basis from which to develop appropriate iinplementation rneasures.
2. The design of our urban environment has a significant effect on community identity. Well
designed coynmunities contribute to a healthful, safe and sustainable environment that
offers a variety of opportunities for housing and employment. An attractive arrd well
planned community is invaluable when recruiting new business and industry to an area.
Some of the concepts considered include:
• Community appearance, including signs and placement of utilities;
Neighborhood considerations in the revietiv of development projects;
• Integration and linking of neighborhoods including bicycle and pedestrian facilities;
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• 7'he effect of traffic patterns and parking on neighborhood character;
• Encouragement of high qzcality development through the appropriate use of planned
unit developments; and
• Consideration for public art.
f. 2.7.1 Aesthetic Corridors
1. Aesthetic corridors are intended to protect the visual appeal of Spokane Yalley along
major transportation roactes entering and exiting the city. AesZhetic corridors provide
special design standards for aesthetics along major transportation routes to help create a
quality image of Spokane Valley.
2. A»other cornponent of aesthetic corridors is the "gateways " into the city. There are
several enri•ances into the City of Spokane Valley along major transportation corridors,
including Sprague Avenue, Trent Avenue, State Route 27 and a number of interchanges
on Interstate 90. Design elements and landscaping treatments should denote a sense of
arrival into the City, a neighborhood or special area szrch as the city center.
g. 2.9 The Land Use/Transportation Connection
2.9.1 Sti•eet Connectivity - Street design can have a significant impact on community
development. It is important that neighborhoods be corrnected is such a manner that cars,
bicycles cmd pedestrians can pass tivith ease from one neighborhood to an adjacent
neighborhood via collectors and arterials. Such a pattern promotes a sense of community.
All new developments shozrld give special consideration to emergency access routes. .
h. 2.11 Goals and Policies COMMERCIAL
Goal
LUG-3 Transform various commercial business areas into vital, attractive, easily accessible
naixed use areas that appeal to investors, conszrmers and residents and erihance the
community irnage and economic vitality.
Policies
LUP-3.1 Encourage transformation of Sprague Avenue Regional/ Community Commercial
corridor into a quality mixed-use retail area. Retail development along the
cor•f•idor, exclZrsive of the City Center, should be concentrated at arterial
intersections and designed to integrate auto, pedestrian, and trcrosit circulation.
Integration of pZtblic amenities and open space into retail and office development
should also be encouraged.
L UP-3.2 Encourage large bulk retailers to loccrte in the designated Regional Commercial
nodes around arterial intersections.
Goal
L UG-S Identify appropriate locations for the Aarto Row Overlay designation.
Policies
LUP-5.1 Identify other appropriate aactomobile related uses within the Auto Row Overlay
designation that are complementary to automobile dealerships.
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. L UP-5.2 Develop appropriate development standards for perrnitted uses within the Auto Row
Overlay designated area.
CITY CENTER
Goal
LUG-6 Create an identifiable City Center that serves as the social, cultural, and
economic focus of the City of Spokane Yalley.
Policies
LUP-61 Define a City Center with distinct boundaries, unique building types, and special
features.
LUP-62 Strengthen existing connections of the City Center area to the region's high
capacity transit system.
LUP-63 Focus on improving the existing character and image of the City Center area
through appropriate devel.opment regulations and design standards.
LUP-64 Develop land use regulations that allow higher• intensity development in the City
Center including, but not limited to, taller barildings, increased floor area ratios
(FAR) and permitted uses.
LUP-65 Coordinate with urbcro service providers to ensure sufficient capacity is available
for anticipated development.
LUP-6.6 Allow for a variety of uses and mixed-use development within buildings or
complexes. Enszcre that mixed-zcse development complernents afid enhances the
character of the surrounding residential and commercial area.
LUP-6 7 The City should always consider City Center sites regarding potential civic and
cultural uses the City develops, such as a City Hall.
LUP-68 Provide incentives to attract cultural and civic uses to the City Center over which
the City does not have direct contr•ol, such as librayies or yecreation facilities.
LUP-6.9 Develop land use regulations that encourage higher density residential uses on the
periphery of the City Center area in close proximity to high capacity transit.
High density housing should be uccompanied by residentially orieiated retail and
service uses.
LUP-6.10 Provide amenities such as community services, parks and public spaces to meet the
residential needs in the City Center.
LUP-611 Provide an effective transition between the periphery of the City Center and
nearby Iower density residential development.
Goal
LUG-7 Provide a balanced transportation network that accommodates public
transportation, high occWpancy vehicles, pedestrians, bicyclists, automobiles and
integrated parking.
Policies
LUP-7.1 Improve traffic circulation around and throtcgh the City Center by extending the
street network and creating smaller blocks.
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L UP-7.2 Encourage pedestrian and bicycle circulation by providing parblic sidewalks,
street ri•ees, street furniture and other amenities.
LUP-7.3 Require clear and safe pedestrian paths to enhance the pedestrian nerivork.
LUP-7.4 Connect the rrtain entry of buildings to public sidewalks by an identifiable
walkway.
L UP-7.5 All ow for on-street parking on the internal City Center stf-eet network.
LUP-7.6 Encoacrage trcrosit use by improving pedestrian and bicycle linkages to the
existing and future transit system.
Mixed-use
Goal
LUG-9 Encourage the development of Mixed-use areas that foster commu»ity identity
and are designed to support pedestrian, bicycle and regional trunsit.
Policies
LUP-9.1 The characteristics of a Mixed-use aYea should inclirde:
• Housing and employrnent densities to suppoYt regional transit service;
• Pzrblic transit connections;
• Safe, attractive transit stops and pedestrian and bicycle ways;
•Buildings that front on wide sidetivalks with attractive landscaping, benches and ftequent bus stops;
• 1Vlulti-story buildings oriented to the street rather thcm parking lots; and
• Parking space located behind or to the side of buildings or in parking
structures.
LUP-9.2 The mix of land uses allowed in either the Corridor Mixed-use or Mixed-use
Center designation should include:
• A variety of hoZrsing types including apartments, condominiums, town houses,
two family and single family cvt;ellings on smull lots;
• A fiill range of retail goods and services including grocery stores,
theaters/entertainment, restaurants, personal services and specialty shops;
• Parblic/quasi public uses and/or open space;
• Professional Office and other employment oriented uses; and
• Commercial uses that reqzrire large land areas but have low employment
density and are auto-dependant, szrch as lumber yards, plant nurseries,
warehouses, and auto dealerships, should be prohibited from either Alixed-use
category.
~ Urban Design and Form Goals & Policies
Ordinance 09-021 Page 10 of 15
I pRAFT . ~ Fom:
Gools
L UG-14 Improve the appearance arrd fimction of the built environnrent.
Policies
L UP-14.1 Use performance and comn:unity desigrr standards to maintain neighborhood
character, achieve a greater range of housing options, and to create attractive
and desirable commercial and office developments.
LUP-14.2 Adopt specific regulations for designated aesthetic corridors that:
• Provide incentives for aesthetic design;
• Require landscaping buffers adjacent to roadways;
• Limit sign height mid size;
• Provide performance strnidards lo adequately screen intensive Icmd uses that
have exterior clutter such as outdoor storage, exterior hemy equipment and/or
exterior fabrication/assembly.
• Prohibit off-premise signage rnrd hillboards.
Land Use/Trcrosportation Comiection Goals c4c Policies
Goal
L UG-16 Provide a street system that connects neighborhoods.
Policies
LUP-16.1 Encourage new developments, including multifamily projects, to be arranged in a
patterri of connecting streets and blocks to allow people to get around easily by
foot, hicycle, bus or cur.
i. 10.3 Neighborhood Goals & Policies
Goa!
NG-2 Preserve and protect the character of Spokane Valley's residentiaJ neighborhoods.
Pollcies
NP-2.1 Maintain and protect the charaeter of existing and future residential neighborhoods
through tlre developmertt and enforcement of !he City's land use regulaNons and joint
planning.
NP-2.2 Revieiv and revise as necessary, existing lcmd use regulations to, accessory dwelling
units, and irr-fi11 development.
NP-2.6 Establish appropriate design guideliy:es with buf er zones and transition requirements
to protect residential neighborhoods from i»compatible Icmd uses and adverse
impacts associated with arterials, freeways and rail corridors.
Goal
Ordinance 09-021 Page I 1 of 15
I PRAFT ( Forma
?4'G-3 Encourage neighborhood/sub-area planning, for commercial, indtistrial and mixed use
rroperties to enhatice the quality, vibrancy rnrd character of existing de>>elopment.
Pvlicles
NP-3.1 E.stablish regulations and identify potenlial incentives that encourage multi-use areas
that integrate a broad remge oJ appropriate and compatible land use activities, artd
encourage the development antd redevelopment of land in conformance with the
SVCP.
1VP-3. j Encourage commercial development that is designed and scaled in a manner that is
cotrtpatible ivith surroimdijzg neighborhooA
6. This amendment to the Uniforni Uevelopment Code adopting the Subarea Plan is also consistent
with the amendments to the ComQrehensive Plan and Niap adoQted Uv Ordinance 09-*'"*.
f-7 _The City of Spokane Valley has provided notice and engaged in a public process to ensure citizen
participation pursuant to RCW 36.70A.035, RCW 36.70A.130 and RCW 36.70A.140. The
specific public meetings are set forth below. The notice provided and meetings identified
constitute earl}' and continuous public participation in the development and adoption of the
~ Subarea Plan and amendment to the Comprehensive Plan and Map:
CITY OF SPOKANE VALLEY
Sprague/Apple«-ay Plan - Public Participation Log
MC F TlNG TITE (i.e.
E:DATE cit}- council, planning LOCATION TOPIC
commission, etc)
7/19/2006 Focus Group Meetings Center Place ~ Plan concepts
7/20f2006 ~ Core Team Meeting ~ Center Place ~ Focus Group Meeiings, Ciry Center
9/1312006 ( Communiry Workshop ~ Decades N City Center Concept
9:' 1412006 ~ Core Team Meeting ~ City Hall ~ City Center update
Joint
9! 14 /2006 CounciUCommission City Hall Plan update, City Center concept
Meetinp
.2
9,23/2006 ~ Valleyfest ~ Mirabeau Park ~ Plan overview
10/2/2006 ~ Core Team Meeting ~ CenterPlace ~ Land Use Patterns
] 0/10/2006 ~ Rotary Meeting ~ Mirabeau Hotel ~ Plan overview by the Mayor
1 011 1 /2006 Valley Business Fire District # 1 plan overview by the Mayor
Association Admin Office
10/11/2006 Community Workshop ~ Decades ~ Centers and Segments, Land Use Patteras
1 I/30I2006 Auto Row Focus Grou City Hall, second ~d use in Auto Row
P Floor
1 l/30/2006. ~ Community Worl:shop ~ Decades I Transportation Hands On
12/1/2006 ~ Core Team Meeting ~ Center Place ~
12/1312006 Spokane Vailey Business Fire District #8 Plan update by Scott Kuhta
Association
1/16!2007 Core Team Meeting Ciry Hall, second Communiry Workshop
floor
1/16/2007 1 Community Workshop ~ Decades N Circulation Patterns
2/512007 1 WSU Architect Students Corridor discussion
Ordinance 09-021 Page 12 of 15
I PRAFT Formz
MEET[NG TYPE (i.e.
E :DATE city conncil, ptanning LOCATION TOPIC
commission etc
2l9/2007 APA Bro~%m Bag CenterPlace Corridor discussion
Luncheon
Joint City
CounciUPlanning Study Session presentaiion of complete
3/1l2007 Commission Study ~nterPlace recommendation
Session
3/5/2007 WSDOT Preseniation Trans ortation recommendations
,
3/6/2007 Chamber Luncheon Percy's Cafd Complete recommendation of corridor plan I
Americana
Air in October Rich Munson and Scott Kuhta were both interview
2007 and Comcast Local Edition City Center/ SARP for Comcast Local Edirion for airing on CNN
November Headline news.
2007 ,
City Council special Michael Freed.man present possible Master Plan ~
I O.r2/2007 meeting City Hall update to include the Library on the west side of
Universin•
10/16/2007 Kiwanis Meetin Sheri's Restaurant Scott Kuhta, resentation of the lan
11/20/2007 Joint CCIPC meet' Citv Hall Present the ublic hearin draft of the sub-area lan
12l6,12007 $Pokane Greater Chamber percy's Cafe Present Subarea Plan to Chamber members
of Camrnerce
1/18!2008 Devela er's Forum Council Chambers Education re arcii..n re lations of Subarea lan
1/23/2008 Community Education Council Chambers Education regarding regulations of Subarea plan
Worksho
2/14l2008 Open House Council Chambers 4pen discussion answer questions regarding
re latians of Subarea
Planning Commission Presentation of regulations and education of
2/14/2008 meetingl Community Council Chambers regulations regarding Subarea plan
Education Wori:sho
Joint City Council, Presentatian by Michael Freedman and Troy Russ
2/19/2008 Planaing Commissian Council Chambers regarding new SRTC model figures - transportation
Meetin and Book III ,
2/27/2008 Planning Commission Council Chambers Review of the Subarea plan i.n prepararion for I
Studv Session Public Hearin
3/13/'2008 planning commission Council Chambers Public Hearing I
Public Hearin '
3/2012008 Planning Comm.ission Council Chambers Con't Public Hearing
Public Hearin
3/27r2008 Plannin Commission Council Chambers Deliberarions
4!10!2008 Plannin Commission Council Chambers Deliberations
4/1712008 Plannin Commission Council Chambers Deliberatious
4/2412008 Plannin Commission Council Chambers Deliberations
5/1r2008 Plannin Commission Council Chambers Deliberations
5C2212408 Plannin Commission Council Chamber5 Deliberations
615/2008 Plannin Commission Council Chambers Deliberations
6!120-008 Plannin Commission Council Chambers Deliberations
6126/2008 Plannin Commission Council Chambers Deliberations
712911008 H~ n°~cil Public CenterPlace Public Hearing
8/1912048 H~~cil Public CenterPlace Public Hearing
8,126l2008 Ci Council Council Chambers Deliberations
Ordinance 09-021 Page 13 of 15
~ PRAFT ~ Forn,i
:city iEETING TYPE (i.e.
DATE council, planning LOCATION TOPIC
ommisston etc
9,12/200S City Council Council Chambers Deliberations
9/9/2008 ~ City Council ~ Council Chambers ( Deliberations
9J23/2008 City Council ~ Council Chambers I Deliberations
9l30,2008 City Council N Council Chambers ~ Deliberaiions
10i2112008 ~ City Council ~ Council Chambers ~ Deliberations
10128/2008 City Council ~ Council Chambers ~ Deliberations
12!2/2408 City Counril ~ Council Chambers ~ Deliberations
12/16/2008 ~ City Council ~ Council Chambers ~ Delberations
12l30/2008 ~ City Council N Council Chambers N Deliberations
1!6I2009 ~ City Council ~ Counci] Chambers I Deliberations
1!1212009 ( City Council ~ Council Chambers ~ Deliberadons
1/ 13/2009 ~ City Council N Council Chambers ~ Deliberations
1l2612009 City Council ~ Council Chambers ~ Deliberations
2/3/2009 City Council ( Council Chamben Deliberations
2/24/2049 Gi Council ~ Council Chambers , Deliberadons
~ ty 3!3/2009 ~ City Council ~ Council Chambers ~ Deliberations
3/24/2009 ~ City Council I Council Chambers ~ Deliberations
4!28/2009 City Council Public CenterPlace Pubtic Hearing
Hearing
5/5/2009 ~ City Council N Council Chambers N SARP Discussion
5/1912009 ~ City Gouncil N Council Chambers N Deliberations
5126;12009 ( City Council ~ Council Chambers ~ Deliberations
~ =-.S. The ndcp~~~-e--Subarea Plan and amendment to the Comprehensive Plan and Map have been
provided to the Community Trade and Economic Development Department pursuant to RCW
36.70A.106 on January 23, 2008.
~ &9 The amendment to the Uniform Development Code adopting the Subarea Plan is made pursuant
to and consistent with the provisions of RCW 36.70A.040 to implement the provisions of the
Comprehensive Plan.
~ 910. The City of Spakane Valley has complied with the requirements of RCW 43.21C, specifically by
using the integrated SEPA process pursuant to SEPA rules, (WAC l 97-11-210, 220, 228, 230,
232 and 235). Tbe documents and dates of issuance are as follows:
a. Adopted existing environniental document (Draft and Final EIS prepared for Spokane Valle).
Comp Plan), signed January 18, 2008.
b. Issued Draft Supplemental Environmental Impact State (DSEIS) on Januac}, 18, 2008.
c. Issued Addendum to the DSEIS on May 20, 2008, to incorporate updated transportarion
analysis.
d. Issued Final Supplemental Environmental Impact Statement (FSEIS) on June 19, 2008.
4-0 11. As part of its revie« and deliberations, adoption of the Subarea Plan and amendment to the
Comprehensive Plan and 1Viap, the City Council has reviewed the documents filed for record,
which are on file with the City Clerk.
-14 l 2.The adoption of this amendment to the Uniform Developnlent Code adopting the Subarea Plan
is necessary to protect the health, safety, and welfare of the general public and the environment.
Ordinance 09-021 Page 14 of 15
I PRAFT - - _ { Farm
~
13. e amendm at f e Comnrehensive Plan and Map and the adoption of the Subarea Plan is
cansistent with SVMG 19.30.010. 020.
~
Section 2: Amendment to the Unifonm Development Code SVMC Chapter 19.110. The Uniform
Development Code, sgecifically SVMC Chapter 19.110 is hereby amended as follows:
SPECIAL OVERLAY ZONES
Sections: 19.110.020 Spokane Valley Sprague and Appleway Corridors Subarea Plan
All land use and development applications defined in SVMC 17.80.020 and SVMC 19.10.020 for
property contained within the Spokane Valley - Sprague and Appleway Corridors Subarea Plan Area shall
be governed by the terms and provisions of that Subarea Plan which is incorporated herein by this
reference and attached as Appeadix D. This subarea plan shall also supersede development standards set
forth in chapter 22.50, Off-Street parking and Loading Standards, 22.60 Outdoor Lighting Standards,
22.70 Feacing, Screening and Landscaping, and 22.110 Sign Regulations except for those regulations that
are specifically incorporated by the Subarea Plan.
Section 3: The Spokane Valley Sprague and Appleway Gorridors Subarea Plan is attached hereto as
Exhibit A, and by this reference adopted and incorporated herein and codified as Appendix D to the
Uniform Development Code.
Section 4: Severabilitv. If any section, sentencea clause or phrase of this Ordinance should be held to be
invalid or unconstitutional by a court of competent jurisdiction, such imralidity or constitutionality shall
not affect the validity or constitutionality of any other section, clause or phrase af this Ordinance.
Section 5: Effective date. This Ordinance shall be in full force and effect on October 1, 2009.
Passed by the City Council this day of September, 2009.
ATTEST':
Richard Munson, Mayor
Christine Bainbridge, City Clerk
Approved As To Form:
OfFice of the City Attorney
Date of Publication:
Effective Date: October 1, 2009
Ordinance 09-021 Page 15 of 15
- - -
CITY OF SPOKANE VALLEY
Request for Council Action
Meeting Date: September 15, 2009 City Manager Sign-off:
Item: Check all that apply: ❑ consent ❑ old business ~ new business ❑ public hearing
❑ informaaon ❑ admin. report ❑ pending legislation
AGENDA ITEM TITLE: Second Reading Proposed Ordinance 09-022 amending Ordinance 09-
013
GOVERNING LEGISLATION: RCW 36.70A
PREVIOUS COUNCIL ACTION TAKEN: See attached ordinance.
BACKGROUND: Ordinance 09-013 adopted the Subarea Plan Map as part of the
Comprehensive Plan. This Ordinance amends Ordinance 09-013 by adopting book one of the
Spokane Valley-Spraque and Appleway Corridors Subarea Plan, as part of the Comprehensive
Plan in order to be consistent with the recommendations of the Planning Commission, declares
an emergency pursuant to RCW 36.70A.130 to ensure the orderiy implementation of the entire
Subarea Plan and compliance with the requirements of RCW 36.70A.130, and finally includes a
reference to the Spokane Valley Municipal Code Sections 19.30.010 and .020 governing this
action.
OPTIONS: Advance to a second reading or provide direction to staff.
RECOMMENDED ACTION OR MOTION: Approve Ordinance 09-022.
BUDGET/FINANCIAL IMPACTS: No direct budget impacts
STAFF CONTACT: Mike Connelly
ATTACHMENT: Ordinance No. 09-022
.
DRAFT
Formi
~ CITY OF SPOKAh'E VALLEti'
SPOKANE COUNTY, WASHINGTUN
nRDINANCF NO. 09-022
Ari ORDINANCE OF THE CITY OF SPOKANE VALLEY, SPOKANE COUNTY,
WASHINGTON, AMENDING ORDINANCE 09-013, AMENDING THE COMPREHENSIVE
PLAN AND COMPREHENSIVE MAP ADOPTING THE LAND USE DESIGNATIONS SET
FORTH IN THE SPOKAtV'E VALLEY - SPRAGUE APPLEWAY SUBARE 4 PLAN AND
DECL ARING AN EMERGENCY.
Wheress, the Spokane Valley City Cauncil adopted the Comprehensive Plan pursuant to Orclinance 06-
027 on April 25, 2006; and .
Whereas, the Spokane Valley Comprehensk•e F'lan Ilas been amended pursiiant to the f'ollo«-inp-
ordinances:
~ 06-020 Amending Comprehensk-e Plan Procedures, 9-12-06
07-026 Adopting Comprehensive Plan Text and Map Amendments, 12-18-07
08-011 Amending Comprehensive Plan Text and Map, 07-15-08
09-008 Amending Comprehensiti_e Plan Text and Map, 05-12-09-
09-013 Amendin Comp~hensive Plan MaQ, 10-1-09; ancl
Whereas, the Spokane Valley City Counci! .:<i ~;~~.~;1 t?,, [-;;;,,,r-r1T~: ~,;1, ~,,,,-~1,~,~:. to
, .E-., .
11 hel'ta-s, ti]c 5~ol.at~~ t ali~} iui. til 1k.~~it'iii::i►i ~~i~ li~~; icc~► .:1z:'t.l,_.' ~.~~~._:~~t . ~~i: fi~'•`
ordinances:
07-025 Emergency Ordinance Amending UDC Title 19, 11-07-0~
07-027 Adopting Zoning Map Amendments, 12-18-07
08-006 Amending Interim Ordinance 07-025, 04-08-08
08-012 Amending Zoning Map Changes, 07-15-08
08-017 Ordinance Amending Height Requirementq in 1Q. ; (0) 1() & (1,0. (18_26-08
09-002 A.mending SVMC Title 20. 03 - l 1-O
09-005 Airport Overlay, 04-14-09
09-006 Amending 08-012 Zonin- Niap C'ha,igc~, 3-24-(►1)
09-009 Amending Zoning Map, 05-12-09
09-010 Ameading Title 17, 19 and 22, 05-12-09:
09-012 Adopting the Spokane Vallev Sprague and Applewav Corridors Subarea Plan. Formi
10- 1-09: and
Whereas, the City of Spokane Valley began the planning process to develop the Spokane Valley-Sprague
~ Appleway Corridor Subarea Plan and amendmznt to the Comprehensivc Plan and Map in July of 2006;
and
Whereas, the City of Spokane Valley initiated a Planned Action Review uader RCW 43.21C.031 (2) for
a portion of the Spokane Vallev-S ra e and Applewav Conridors Subarea Plan, hereinafter "Subarea
Plan" on June 10, 2008; and
Whereas, the Spokane Valley Sprague and Appleway Corridors Subarea Plan and amendment to the
~ Comprehensive Plan and Map has been developed in conjunction with the annual review of the
Comprehensive Plan adopted by the Spokane Vallev City Council on December I$, 2007, July 15, 2008
and May 12, 2009; and
Ordinance 09-022 Page 1 of 17
DRAFT
( Whereas, the Subarea Plan and proposed amendment to the Comprehcnsive Plan and N1ap was
submitted to the Planning Commission on February 14, 2008 for consideration, a copy of which is on file
with the City Clerk; and
VVhereas, the Planaing Commission reviewed the proposed Subarea Plan and proposed amendment to the
~ Comprehensive Plan and Map, held public hearings and del iberated, then forwarded to the Spokane
Valley City Council their recommended changes on July 29, 2008, a copy of which is on file with the
Gity Clerk; and
Whereas, the City Council after public hearings and deliberation amended the proposed Subarea plan and
~ proposed ameodment tv the Comprehensive Pian and Map, a copy of which is on file with the City Clerk,
then held additional public hearings, then again deliberated; and
Whereas, the City Council recommeaded additional changes after deliberation, a copy of which is on file
with the City Clerk, and which are incorporated in the final draft of the Subarea Plan and amendment to
~ the Comprehensive Plan and Map; and
Whereas, the City Council held a first reading on this Ordinance on May 26, 2009 and allowed additional
public comment; and
Whereas, the City held a second reading on this Ordinance on June 16, 2009 and allowed additional
public comment, and
W6ereas, public participation and notice for the adoption of the Subarea Plan and amendment to the
~ Comprehensive Plan and Map is required as set forth in RCW 36.70A.035 and RCW 36.70A.140; and
Whereas, the City of Spokane Valley is required to notify the Department of Community Trade and
~ Economic Development of its intent to adopt the Subarea Plan and amend the Comprehensive Plan and
Map at least 60 days prior to final adoption pursuant ta RCW 36.70A.106; and
Wbereas, the Subarea Plan is to be implemented through an amendment to the Compreheasive Plan and
Map and an amendment to the Uniform Development Code, specifically SVMC Title 19; and
Nti'hereas, pronerties within the Subarea Plan are exveriencing siAnificant disinvestmeot. resulting in
under maintained structures and low rent Qaving nroaerties: and
,Whereas, the immediate adontion of this amendment to the ComQrehensive Plan and Map is necessarv to Forma
promote economic develoament in the identified subarea and to ensure the consistent and timely
applicatioo and enforcement of the Subarea Plan: canstitutinQ an emer¢encv pursuant to RCW
36.70A.130: and
WI1CI•eas, appropriate public aarticiaatiori has occurred as is set forth in the Findin¢ of Fact below; and
Whereas, these amend.ments to the Comprehensive Plan and Mav. are made pursuant to the provisions of
RC W 3 6.70A.13 0; and
~ Whereas, adoption of the Subarea Plan and amendment to the Comprehensive Plan and Map must
comply with the requirements of the State Environmental Policy Act ( SEPA) as set forth in RCW
43.21C.
Ordinance 09-022 Page 2 of 17
DRAFT
NOW, THEREFORE, the City Council of the City of Spokane Valley ordains as follows:
Secrion 1: Adontion of Findin2s of Fact. The City of Spokane Valley finds that all Growth Management
Act (GMA) and other statutory prerequisites for the adoption of this City of Spokane Valley's amendment
~ to the Comprehensive Plan and Map have been met and hereby adopts the following:
FINDINGS OF FACT
1. Mandate to Plan under GMA: the City of Spokane Valley is a city that falls under the full
mandates of the GMA as of the date of the City's incorporation on March 31, 2003.
~ 2. Consistency with GMA Goals: The Amendment to the Comprehensive Plan and Map attached
hereto and by this reference incorporated herein is consistent with the goals provided to guide the
development of such an amendment as is set forth in RCW 36.70A.130.
3. The Washington State Growth Management Act, specifically RCW 36.70A.080 authorizes the
preparation of subarea plans.
~ 4. This amendment to the Comprehensive Plan and Map, as part of the formation of the Subarea
Plan for the Spragi.ie Appleway Corridor, is consistent with the City of Spokane Valley
Comprehensive Plan, which generally directs the formation of a subarea plan for the Sprague
~ Appleway Corridor, calls for the transformation of the Sprague Avenue Corridor into a quality
mixed-use area; supports creating an identifiable City Center that serves as the social, cultural
and economic focus of the City; calls for land uses and zoning that supports and complements an
Auto Row area; and seeks a balanced transportation network that accommodates public transit,
pedestrians, bicycles and automobiles.
~ 5. This amendment to the Comprehensive Plan and Map is consistent with the following specific
provisions of the Comprehensive Plan:
a. 2.2.1 City Center Plan - This scenario presents concepts and strategies for creating a
definable and vibrant "City Center " for the City of Spokane Valley. The purposes of creating
a Spokane Valley City Center are:
1. Create an identifiable city center that is a social and economic focus of the City;
2. Strengthen the City overall by providing for long-term growth in employment and
housing;
3. Promote housing opportunities close to employment arrd services;
4. Develop land use patterns that support the development of a more extensive regional
transportation system, whatever the ultimate configuration may be;
5. Reduce dependency on automobiles;
6 Consume less land with urban development;
7. Maximize the public investment in infrastructure and seYVices;
8. Provide a central gathering place for the community; and
9. Improve the quality of design for development throughout the City.
Ordinance 09-022 Page 3 of 17
DRAFT
There are several reasons why a definable, vital City Center is important to Spokane Valley's
future. These include:
1. The development of a more intensive, rrtulti-use city center is a natural step in Spokane
Valley's evolution. Most new urban areas start out as bedroom communities. Retail and
commercial uses then develop to serve the new residential population. Office and
industrial activities next begin to locate at key transportation crossroads, adding jobs
and strengthening the employment base. Spokane Valley has experienced these
evolutionary phases and is now ready for a defined City Center.
2. Economic Development - Spokane Valley has an opportunity to transfoYrn itself from an
essentially residential community with retail and service based economy to a sub-
regional economic center with an expanded, more diverse employment base.
3. Community Support - A survey of Spokane Valley area citizens prior to incorporation
overwhelmingly indicated that the lack of identifiable "downtown" and a community
gathering place was of concern to a majority of respondents. Community support was
tested again tivhen the city conducted a statistically valid survey in the spring of, 2004.
The szrpport to create a City Center was reiterated throughout the community meetings
held dzrring the development of the cornpreherrsive plan and the city's informal
conamunity survey. A disczrssion of the results of the city's szrrvey is included in Section
2.10.
7'he following could be components of the City Center:
1. Location: Generally located along the Sprague/Appleway corridor.
2. Size: Between 300 and 400 acres in size. "
3. Streets: New streets could be added at every 200 to 400 feet to create an internal grid
street system to provide an urban atmosphepe.
4. On-street parking would be provided on internal grid streets.
5. Ground floor retail on both sides of streets.
6 Building out to the edge of the right-of-tivay and include wide sidewalks to encourage a
lively sn•eet scene.
7. Office/Employment uses provided in high visibility locations tivith adeqzrate parking and
adjacent to pleasant szcrroundings such as open space, retail shops and services.
8. Multi family housing that is safe, secure, and located so that it is buffered from traffic
noise and provides a pedestrian friendly streetscape with connections to parks, schools,
shopping, services and trcrosit.
9. Civic/public uses such -as city hall, community library, performing arts center, city center
park, green space or other public uses that would attract people to downtown over an
extended portion of the day.
Other characteristics of this land use scenario include the following.• 1. "Auto-Row" Overlay - 7he city has several nelv auto dealerships located along Sprague .
Avenue. The majority of these dealerships are located beiween Argonne Road and .
Thierman Road. Two dealerships are located just west of Dartmouth Road, near the U- , .
City Mall. New car dealerships provide the city with substantial sales tax revenue on one
Ordinance 09-022 Page 4 of 17
DK4FT
haridr vrf tire othei• lia}id titito dea1er•shtps cara lrrn,e a sigtiyicarit vis1al r`riipucd oai a
commuraity tmd have sorra~iihat a,rnique rreeds redated ta clevelapment standards, such as
s%gna,ge rmd streetf~ontuge lcndscapr'ng. This scenrrio recagnize.s the.se ctrcttr»tstances
and desigxrartes the areas r`dentyi'etl above eapproprirr~elv. arrdprovides policy dr'rec.trorr, for
1he iirlplerrterrtrng cfeveloprnent reg:rlatiorrs.
2 Mir~~ iise L this scerrario sirggests redaicirig tlre sri•il; comm€.~rcati1 orl Spr•a,~~~e Al°errtre bv
mcrr'rrtcrr"nir~gCommurtity Comrrtercial zoriing orrTy crt major iratersections s:ich as Pine.s.
E"vergreen and ,Sullivan Roads. AreAS itr beAv~en these commercral "rtodes " wcauld be
de.sigrtated as C'orridar ML~ed-use or same other appropriate designatr'ota, whi~~ woult-I
~.'ncDiiI'age cUIJve1"SlC?n C7~these vCIcan1 ail(a[.lo1' aa°ccF.ti iwo a1'ef7v o'
e~Viill{,1'
1). _~.5.2
1. The City of Spokarae T'aldey ts honie tQ sever•ui inc~ur nejti° auznrt:vbt~e dc.~alershx;ps°. IF hi1c-
,these Iarid tises provide apositive economfc impact on the eommtmity, they, can Qlso hanv
lesspositive inipac1s on the aesthetics of 3`he commarnity. A tito dealershr`,ps 1ypiecrlly hcr4ae
vast urecrs of pavemerlt io stoiie rrew and used vehicles for saIe. These lcrnd uses a1so I~
have tmique reguirements for latictseapang and .~igttage. Uitlike marry conrnrercr"aJ ti.~es
Whosc stock rn iract'e is contcrined within a buildirag, it i.€ necessaryfor auta decrlerships to
have their vehicles cl,ecrrly visrble froni the street. Tizis makes traditiorral stree1 sr`de
land'seaping (consistarzg of law growing shruhs and bushes, crr~d trees) rtot vaablefor these ~I
u.ses.
2, Art overlciy desr'giiation is beiMg szrggested rather tizan a zonr`ng district becalrse the
tiegati~e affects an the non-crtrt'o dealer uses in t~e arecr wa11 be rrtr'nrmized ot
e!'rtrrrtrcrfed
c. 2.5.3 Cin' Ceriter
1. The iratent of estabIishirag a Cit~v Center #rr Spoknne Val1ey is lv cr°eute a higlier density,
»aLiced-trse desigrratiora where office, retaiT, ~overnment usesp +R71d 1`eY5'idenIIal tt5es CI1"e
conceyttrcrted The City Center titlilT also be located at one Qf the majot hirbs of the
rep►ion "s hra,7h ccrpcrcrtv, trans rt (Hf-'T) sY.stein.
FT
2. The 04.r C~~ent~.~r encourages higher rntensityIcrnduses. Traditaoncrl ci(v ceriters r~re places°
where diverse off i`ce, retaid, and governmerlt uses crre cotrcentrated> as ivell crs culturul
and civ1c~`~acr'lrtiest corran:unity set-vrces and hazisratg. ArattorraIly, many ctties ctre
advocatdng mr`:xed-arse developmerrt in city center core areas for unumber ofrreasons,
tnclzidiiig: Providing new housitig, dncrecasing the rarr~~ of har.sang choices, cmd reducfng
dependenq oir the crittomobile byr bringirag w1carkplaces and re.~idences into cla.se
prc~~imijy Provading retuil crrrd service neecls in closeproxiniio, to resideritia1 and
en1plo,yazent centers,• In2pravingfeasibility of a developrnentprajecl. The proxr'mity of
ur°han services makes hoizsrrtg projects more desirable an,d'a nearby svtrrce ofconsumers
heIp nrc-A-e a corrrrrrercr`alproject more vrabde,
3. Residerrts choo.se tQ lr"ve in higirer density hausang,for avcrrie[y o,f reasons. First, higher
density hcausing rs more a~`f`c~rc~ahle tfurn tradr`tiaraal 5ingle ~f `c~ily Izozising. S'econd, ~he
canvertierice mrd prrrxrmro~ ta work, rreeded sen'ices and cultural activities is very
desirabPe for muny people. ~~nally, many peopTefirrd'thai they do rxat need a Icrr,ge, sirrgIg
fanai~y detached hoitse. Given titeir lifestyle, thejR apprecicrre the Iow mairlterlarrce arrd
security qf higher densitv living. T'here is a mutuall,y st~pportr've relationshap between
higher density resrdentiarl uses cirrd comyriercial and retcril ac[ivities. The Preserrce of
hou..~ing the core rrrea aTsa actiuates the streets iri the city centea; dcxy crrid nigltt.
4. C:'oncexrtr•ating grow1h in cr specific arecl alsa suppor•ts irrvesinierat in publrc infrastructur•e
iricluding the regional HCT s,ystem Existrng lvw densit}y developnaent daes not generate
st,a„ freient le^vels of denarrrtd to opliniize t~~ ~~~~~n on anves#ment in tr°amit. Prornoting
higher density ttses withirr iva1king distance of trcrirsit,facil'ities wi1l amprove tlae tfr'abt1r'ty
o,f riiis sigrtr`,ficant i~~,~rastru~c~'z~re ir~~>estmerxt. Mareover, ~concentratirr,~ the J~igli~est de~t.~~i~v
,c~,fdevePopinetit in thc City Center, where a sagirifrcnnt number ofjobs and residenees wr"ll
be withira wcrlkirig drstan~~ of c~ transit station, helps reduce the d"ep~nderrcy on the
ai-tiomobr~e mad improves pedestrirr►a mcabtlity. T~~e Cit-y C'errter emphasizes pedestrlrrn,
br`cyc1e, and trcrnsil mabiltt~~ but will rrat 6e ar~r~`riendly to the use o, f`axrtomobile.+r.
5. The C'h}, C~nter cr1-ea vvill also be the central gafireringpIacefor the community T a place
}vhere the whole corrrmutrity can corigregate and celebrate. Aecording~v, the Citv Center
shoardd incltide an
oiitdCJoJ' 3t~iicire, Park,
[1!' co,'f'J'imQnS tii'tth ~ -
L7m~'l~Iti4'~" St~C~? ~7S
fotntains, sculptures,
cmd zmiqire L:._~ -
lcrraclscapi►ig. Other- ijm ' - -
~ - • ~ ,
C'llr![' E!l??~?T~i,~tG'S l~17°
vpwp"
bzirldings incduding tr ~
cit~~ ha11 or cr AF~
perfornjittg ar,ts
cerrter coiiIcl be
- ~ -fi
grouped Qrcawid the ,QU:- A2 ww-
core area square or
~
R '
pC7l'k 7he 00!
c~trren14y holds aii
annzial Chrr"stina;~~ ~
Tree Lr"ghti~~g
CererrFOny in 1he arecr
C)rdinaiiee 09-022 Pa~e 6 of 17
DRAFT
designated as the City
_ - -
Center. Additional such
events throughout the year
will enhrrnce the feeling of
community IlJ Spokane
Valley.
6. Arr appropriate street nehvork i -
is a critical component of the . , . "L
City Center. The current - A ` -
network of collector streets
~ ' • •:1
and arterials, the disjointed
grid, and large block sizes
'I F~ -
contribute to a lack of ■ keN
identity in the City. 7y1e t~'r~,~tr+6
solution is not necessarily to consrruct wider streets. Streets become less e,,~`'rcient as the
number of lrnres increases. Building ne►v streets 1►ersus widening existing streets can be
ntore cost effective, yields greater capacity; and will have a more positive impact on the
City Cenler.
7. Automobiles are likely to continue as a domiizant mode of transportation for the
fioreseeable future. A comprehensive network of streets must be developed to drstribute
this traffic and creaie more tlriving choices. To the extent possible, the City should
connect streets and construct neiv streets to form a tighter grid sy.stem within the City
Center, especially in the core area, by rregotiating new public rights-of-way a»d building
new streets. This "interconnectivity" serves to shorten and disperse trips, arrd
consequerrtly reduce travel on existing congested arterials.
8. Pedestrian and bicycle mobility is a vital pcmt of the future City Center transportation
system. Improveme»ts for pedestricros and bicyclists should support increases in tran.sit
services and promote the developmerrt of the City Center. As the street system is
developed to better accommodate the needs of pedestrians and bicyrlists, a network of
facilitres for people on foot cnrd bikes should he established.
9. Reducing the size of the street grid, i»iproving aulo circulation and crea7ing pedestrian
linkages through larger parcels is critical ta establish walking patterns that red:ice
dependenc}? on the auto. As indn=idual sites are desigrred and developed to be more
pedestrian,friendly and improved pedestrirni lntkages are provided, the pedestrian system
will hcrndle an increasing share of trips. Special street design standards should be
developed for the City Center. Special standards for extra-wide sidewalks (12 to 20 feet
rn width), pedestrian-scale street lighting, and additional amerrities including benches,
trash receptacles, and landscaped corner treatmen1s should be inclucied.
10. Transforming the ezisting commercial core area into the proposed City Center i.s an
ambitious task. It requires a sigriificant transformation from a low-density, automobile
orientec~ Jargelv retail area, to a higlier interrsitj; more pedestrian oriented Mixed-use
area. The City Cerrter section of the Plarr acknowledges that the City Center will take
some time to develop. The City can facilitate these changes through a series of small
steps taken over time. This is especially true if the steps are corrsistent with emerging
economic, social and demographic trends. As is the intent of this Plarl, the phasing
scenario presented here accounts for the timing of market projections rnrd future actions.
11. As noted above, the implementation strategy is keyed to projected trends and regional
planni»g goals. Its form and character, as errvisioned in this Plan, are dramatically
Ordinance 09-022 Page 7 of 17
DRAFT
different from anything thui noK, exists in 1he proposed City Center arecr. It will take
some time for the development community to redirect its energy and i»vestments to
produce development that responds to the direction of the Plcm. The dema»d for more
intense development opportunities in the Citv Center is not forecasted within the next few
years. In the meantime, the Ciry should discourage continued low-scale investment in
this area since new development tivill take several years to be amortized, and will delay
the accomplishment of preferred developmertt. As regulatiorts are applied to modest
renovaiions, it should be possible to gain some basic improvements. However, the City
should not expect full rmplementation of the vision for the City Center until major
property owrrers in the area are ready to install long-term, major develapment projects.
d. 2.5.5 tllixed-use
Corridor M'ixed-use - Corridor M'rxed-use is intended to enhance travel options, encourage
development of locally servtng commercial :ises, m:ilti family apartmerrts, lodgirrg and offices
along major transportation corridors identifred on the Comprehensive Plvn Land Use Map
(Map 2.1). Corridor 1l1'rxed-use recognizes the historical low-intensity, auto-dependent
developmenl pattern, and focu.ses on a pedestrian orientaiion with an emphasis on aesthetics
und deslgn. The Corridor Mi.red-use desig►ration is primarily used along Sprague Avenue in
order to sPace the areas designnted conrmercinl.
e. 2.7 Urban Design and Form
1. In addition to guiding development, the Lcmd Use chapter also guides the quality and
character of the City's fuhrre development pattern through goals and policies related to
the form, function, and appearance oJ the built errvironment. T`hese priorities arnd
implementatian strategies, related to quality development, serve and will cafitinue to
serve as a basis from which to develop appropriate in:plementation measures.
2. The desig» of our trrban ertvironnre»t has a signifrcant effect on commtmity identity. Well
designed contntunities contribute to a healthful, safe and sustainable environment Ihai
offers a vcrriety of opportuitities for housing and enrployment. An attractive and well
planned community is im►aluable when recruiting netiv business and industry to an area
Some of the co»cepts considered include:
• Community appearance, including signs and placemeat of utilities;
• A'eighborhood considep•ations in the review of development projects;
• Integration and linking of neighborhoods iricluding bicycle and pedestrian facilities;
• The effect of traffic patterns and parrking on neighborhood character;
• Encozcragement of high qualin) development through the appropriate use of plarmed
unit developn:ents; and
• Consideration for public art.
f. 2.7.1 Aesthetic Corridors
1. Aesthetic corridors are intended to protect the visual appeal of Spokane Yalley along
major transportalion routes eniering and exiting the city. Aesthetic carridors provide
special design standards for aesthetics along major transportation routes to help create a
gtralint image of Spokane Yalley.
Ordinance 09-022 Page 8 of 17
DRAFT
2. Another component of aesthetic corridors is the "gateways " into the city. There are
several entrances into the City of Spokane Valley along major transportation corridors,
including Sprague Avenue, Trent Avenue, State Route 27 and a number of interchanges
on Interstate 90. Design elements and dandscaping treatments should denote a sense of
arrival into the City, a neighborhood or special area such as the city center.
g. 2.9 The Land Use/Transportation Connection
2.9.1 Street Connectivity - Street design can have a significant impact on -community
development. It is important that neighborhoods be connected is such a manner that cars,
bicycles and pedestrians can pass with ease from one neighborhood to an adjacent
neighborhood via collectors and arterials. Such a pattern promotes a sense of community.
All netiv developments should give special consideration to emergency access routes.
h. 2.11 Goals and Pol icies
C0MMERCIAL
Goal
LUG-3 Transform variozrs commercial business areas into vital, attractive, easily accessible
mixed use areas that appeal to investors, consitmers and residents and enhance the
community image and economic vitality.
Policies
_ LUP-3.1 Encourage transformation of Sprague Avemre Regional/ Comrriunity Commercial
corridor into a quality mixed-zrse yetail area. Retail development along the
corridor, exclusive of the City Center, shozrld be concentrated at arterial
intersections and designed to integrate auto, pedestrian, and transit circzrlation.
Integration of pzrblic amenities cmd open space into retail and office development
should also be encozrraged.
LUP-3.2 Encowage large bulk retailers to locate in the designated Regional Commercial
. nodes around arterial intersections.
Goal
LUG-S Identify appropriate locations for the Auto Row Overlay designation.
Policies
L UP-S.1 Identify other appropriate aartomobile related uses within the Auto Row Overlay
designation that are complementary to automobile dealerships.
LUP-5.2 Develop appropriate development standards for permitted uses within the Auto Row
Overlay desigyrated area.
CITY CEIVTER
Goal
LUG-6 Create an identifiable City Center that serves as the social, cultzcral, cmd
economic focus of the City of Spokane Valley.
Ordinance 09-022 Page 9 of 17
DRAFT
Policies '
LUP-61 Define a City Center with distinct boundaries, unigue building types, and special
features. L UP-6.2 Strengthen existing connections of the City Center area to the regiort 's high
capacity transit system.
L UP-6. 3 Focus on improving the existing character and image of the City Center area
through appropriate development regulations and design standards.
LUP-64 Develop land use regulations that allow higher intensity development in the City
Center including, but not limited to, taller buildings, increased floor area ratios
(FAR) and permitted uses.
L UP-6. S Coordinate with urban service providers to ensure sufficient capacity is available
for anticipated development.
LUP-66 Allow for a variety of uses and mixed-use development within buildings or
complexes. Ensure that mixed-use development complements cmd enhances the
character of the surrounding residential and commercial area.
L UP-6 7 The City should always consider City Center sites regarding potential civic and
cultural uses the City develops, such as a City Hall.
L UP-6.8 Provide incentives to attract czrltural and civic zrses to the City Center over which
the City does not have direct control, such as libraf•ies or recreation facilities.
LUP-6.9 Develop land use regulations that encourage higher density residential uses on the ,
periphery of the City Center area in close proximity to high capacity tYansit. High den.sity housing should be accompanied by residentially oriented f•etail and
service uses.
LUP-6.10 Provide amenities strch as community services, parks and public spaces to meet the
residential needs in the City Center.
LUP-6.11 Provide an effective trunsition between the periphery of the Ciry Center and
nearby lotiver derrsity residential development.
Goal
LUG-7 Provide a balanced transportation network that accommodates public
transportation, high occupancy vehicles, pedestrians, bicyclists, automobiles and
integrated parking.
Policies
LUP-7.1 Improve truffic circirlation around and through the City Center by extending the
street network and creating smaller blocks.
LUP-7.2 Encourage pedestrian and bicycle circulation by providing public sidewalks,
street trees, street fioniture and other amenities.
LUP-7.3 Require clear and safe pedestrian paths to enhance the pedestrian nehvork.
LUP-7.4 Connect the main entry of buildings to public sidewalks by an identifiable
walkway.
L UP-7.5 Allotiv for on-street parking on the internal City Center street network. -
Ordinance 09-022 Page 10 of 17
DRAF7'
, L UP-7. 6 Encourage transit use by improving pedestrian and bicycle linkages to the
existing and firture transit system.
M'rxed-use
I Goal
LUG-9 Encotrrage the development of Mixed-use areas that foster community identity
and are designed to support pedestrian, bicycle and regional transit.
Policies
L UP-9.1 The characteristics of a tYlixed-use area shoudd include:
* Housing and employment densities to support regional transit service;
* Public transit connections;
* Safe, attractive transit stops and pedestrian and bicycle ways;
-Buildings that front on wide sidewalks with attractive landscaping, benches and
frequent bus stops;
• Mzrlti-story buildings oriented to the street rather than parking lots; cmd
• Parking space located behind or to the side of buildings or in parking
structures.
LUP-9.2 The mix of land uses allowed in either the Corridor M'rxed-use or Mixed-use
Center designation should inclzrde:
o A variety of housing types including apartments, condominizcros, totivn houses,
two family and single family dwellings on small lots;
• A fiill range of retail goods and services including grocery stores,
theaters/entertainment, restaurants, personal services and specialiy shops;
, • Public/gzrasi public uses and/or open space;
• Professional Office and otheY employment oriented uses; and
' • Commercial uses that require large Icmd areas but have low employment
density and are auto-dependant, such as lumber yards, plant nzrrseries,
tivarehouses, and auto dealerships, should be prohibited from either Mixed-use
category.
Urban Design and Form Goals & Policies
Goals
L UG-14 Improve the appearance and function of the built environment.
Policies
LUP-14.1 Use performance and community design standards to maintain neighborhood
character, achieve a greater range of housing options, and to create attractive
and desirable commercial and office developments.
LUP-14.2 Adopt specific regulations for designated aesthetic corridors that.•
Ordinance 09-022 Page 11 of 17
~~FT
a „Provide incentrvesfor aesthetic desi,gn;
- Requare Iandscapang hxf'f'ers adjacent to roadways;
- Limit sign height and ,size; -
- Provide pe~, f`c~rrnance s#andards to adequately screert intensive lcxnd irses fha#
have extertar cltitter such us outdaor storcrge, exterior herxvy equapmerrt andlar
exteriorfcrbrzcationlassemblv.
4Prohrbit ofj~'-premise signage and billhoards.
L,ar~~ ~salTrcrnsportatr'ort Conrtection Goals & Palicies
Goul
LUG-16 Provida a street syste~ that- cannect,s neighbc~rhOOds.
Policaes
LUP-1 6.1 Encoarrage new developmenfs, irceluding mtrltifcrmily projects, to be arranged irz cr
pattern vf connectr'ng streets and hlocks ta allow people to get caround easaly by
foot, bicycle, bias or car.
i. 10.3 Neighbor°hapd Goofs & Padicies
Gocal
11IG-2 Preserve and protect the charcrcter afSpokarae Va1ley's residential neighborhoods. ,
Policies - - '
NP-2. 1 Maintain and pratect the chcrracter o, f' existing andfuture resideratial ner'ghborhoods
through the development and enforcement of the Crty's land aLse regulcrtians cxndjoint
planrarng.
NP-2. 2 Revaew and revise a.s necessary, exastr'ng land use regulation.s to, acces.sory dwelling
arnits, and in-fild developrrrent.
AFP-2. bEstablish appropriat-e design g-uide2anes with buff'er aones and trazsation requirements
to protect resiclentral neighborhOOd,s .from ancompatible land uses and ad~~rse
impacts crssocaated with arterials, . f-eewcrys and rail corRridor~~s.
Coal
NG-3 Encourage raeighbarhoodlsub-area plannang, for commercralr industrial and rnixed use
propert;es ta enharace the quality, vibrc~ncy and character of exrsting developmerrt.
Polaci~s
NP-3. 1 Establish regtrlations and identr; fy poteratial incentives that encourage multi-use areas
that integr-ate a broad rexnge of appropricrte and compatible land use activities, and
encourage the develapment and redevelopment of lartd rn cortf~~~ance wtth the
SVCP.
NP-3.3 Encor,crage commercac~l development that is designed and scaled in a manner that is
corrpatible with surrQUndang neighborhaods.
Ordinance 09-022 Page 12 of 17
DRAFT
6. The City of Spokane Valley has provided notice and engaged in a public proGess to enswe citizen
participation pursuant to RCW 36.70A.035, RCVV 36.70A.130 and RCW 36.70A.140. The
specific public meetings are set forth below. The notice provided and meetings identified
constitute early and continuous public participariaa in the development and adoption of the
Subarea Plan and amendment to the Comprehensive Plan gnd Map: Thle--adep:-icfi-oT -01=:E-&-6efee
: : . .t .ra .t --~r-.
r
36.79A.106 ,
2008.
Ordinance 09-022 Page 13 of 17
DRAFT
MEETING TYPE (i.e.
DATE city couacit, planning LOCATION TOPIC
commission, etc)
7/ 19/20U6 ~ Focus Group Meetings ~ Center Place ~ Plan concepts
7/20/2006 ~ Core Team Meeting ~ Center Place ~ Focus Group Meetings, City Center
9J13/2006 ~ Community Workshop ~ Decades ~ City Center Concept
9/14/2006 ~ Core Team Meeting ~ City Hall ~ City Center update
Joint
9/ 14/2006 CounciUCommission City Hall Plan update, City Center concept
Meeting
9/23/2.006 ~ Valleyfest ~ Mirabeau Park ~ Plan overvievv
10/2/2006 ~ Core Team Meeting ~ CenterPlace ~ Land Use Patteras
10/10/2006 ~ Rotary Meeting ~ Mirabesu Hotel ~ Plan overview• by the Mayor
Valley Business Fire Dish-ict #1
10/11/2006 Association Admin Of~ice P~~ overview by the Mayor
l 0/ 11 /2006 ~ Community Workshop ~ Decades Centers and SeLzinents, Land Use Patterns
11/30f2006 Auto Row Focus Grou Cit}, Hall, second Land use in Auto Row
p Floor
l 1/30/2006. Community Workshop ~ Decades Transportation Hands On
12/ 1/2006 ~ Core Team Meeting ~ Center Place
l 2/13/2006 Spokane Valley Fire District #8 Plan update by Scott Kuhta
Business Association
1I16!2007 Core Team Meeting fl~ ~1, second Community Workshop
1/16/2007 ~ Community Workshop ~ Decades ~ Circulation Patterns
2/5/2007 wSU Architect Corridor discussion
Students
2/9; 20Q7 APA Brown Bag CenterPlace Corridor discussion
Luncbeon
Joint City
Council/Planning CenterPlace Study Session presentation of complete
3/1/~007 Commission Study recommendation
Session
3/5/2007 ~`VSDOT Presentation ~ Transportation recommendatioos
3/612007 Chamber Luncheon Percy's Cafe Complete recommendation of corridor plan
Americana
Air in
October Rich Munson and Scott Kuhta were both
2007 and Comcast Local Edition City Centerl SARP interview for Comcast Local Edition for airing
November on CNN Headline news.
2007
Gity Council special Michael Freedman present possible Master
10/2/2007 illeeting City Hall Plan update to include the Library on the west
side of University
10!16/2007 ~ Kiwanis Meeting ~ Sheri's Restaurant Scott Kuhta, presentation af the plan
11 l20/2007 Joint CC/PC meeting City Hall Present the public hearing draft of the sub-area
plan
12I6/2007 Spokane Greater percy's Cafe Present Subarea Plan to Chamber members
Chamber of Commerce ,
Ordinance 09-022 Page 14 of 17
DRAFT
1/18/2008 Developer's Forum Council Chambers Education regarding regulations of Subarea
plan
1/23/2008 Community Education Council Chambers Education regarding regulations of Subarea
Workshop plan
2/14/2008 Open House Council Chambers Open discussion answer questions regarding
regulations of Subarea
Planning Commission Presentation of regulations and education of
2/14/2008 meeting/ Community Council Chambers
regulations regarding Subarea plan
Education Workshop
Joint City Council, Presentation by Michael Freedman and Troy
2/19/2008 Planning Commission Council Chambers Russ regarding new SRTC model figures -
Meeting transportation and Book III
2/27/2008 Planning Commission Council Chambers Review of the Subarea plan in preparation for
Study Session Public Hearing
3/13/2008 Planning commission Council Chambers Public Hearing
Public Hearing
3/20/2008 Planning Commission Council Chambers Con't Public Hearing
Public Hearing
3/27/2008 ~ Planning Commission ~ Council Chambers ~ Deliberations
4/10/2008 ~ Planning Commission ~ Council Chambers ~ Deliberations 4/17/2008 ~ Planning Commission ~ Council Chambers ~ Deliberations
4/24/2008 ~ Planning Commission ~ Council Chambers ~ Deliberations
5/1/2008 ~ Planning Commission ~ Council Chambers ~ Deliberations
5/22/2008 ~ Planning Commission ~ Council Chambers ~ Deliberations
6/5/2008 ~ Planning Commission ~ Council Chambers ~ Deliberations
6/12/2008 ~ Planning Commission ~ Council Chambers ~ Deliberations
6/26/2008 ~ Planning Commission ~ Council Chambers ~ Deliberations .
7/29/2008 City Council Public CenterPlace Public Hearing
Hearing
8/19/2008 City Council Public CenterPlace Public Hearing
Hearing
8/26/2008 ~ City Council Council Chambers ~ Deliberations
9/2/2008 ~ City Council ~ Council Chambers ~ Deliberations
9/9/2008 ~ City Council ~ Council Chambers ~ Deliberations
9/23/2008 ~ City Council ~ Council Chambers ~ Deliberations
9/30/2008 ~ City Council ~ Council Chambers Deliberations
10/21/2008 City Council ~ Council Chambers Deliberations
10/28/2008 City Council ~ Council Chambers ~ Deliberations
12/2/2008 ~ City Council ~ Council Chambers ~ Deliberations
12/16/2008 ~ City Council ~ Council Chambers ~ Deliberations
12/30/2008 ~ City Council Council Chambers ~ Deliberations
1/6/2009 ~ City Council Council Chambers ~ Deliberations
1/12/2009 ~ City Council ~ Council Chambers ~ Deliberations
1/13/2009 ~ City Council ~ Council Chambers ~ Deliberations
1/26/2009 ~ City Council N Council Chambers ~ Deliberations
2/3/2009 ~ City Council ~ Council Chambers ~ Deliberations
2/24/2009 ~ City Council ~ Council Chambers ~ Deliberations
3/3/2009 ~ City Council ~ Council Chambers ~ Deliberations
3/24/2009 ~ City Council ~ Council Chambers ~ Deliberations
Ordinance 09-022 Page 15 of 17
DRAFT
4/28/2009 City Council Public CenterPlace Public Heari.ng
Hearing
5/5/2009 ~ City Council ~ Council Chambers SARP Discussion
5/19/2009 ~ City Council ~ Council Chambers ~ Deliberations ~
5/26/2009 ~ City Council ~ Council Chambers ~ Deliberations ~
7. The Subarea Plan and amendment to the Comprehensive Plan and Mao have been nrovided to the1 Fortna
Communitv Trade and Economic DeveloQment Deoartment nursuant to RCVV 36.70A.106 on
Januarv 23, 2008.
Formi
8. The Citv Council of the Citv of Spokane Vallev finds that the properties within the Subarea Plan---------- ~Forme
are experiencinp- sienificant disinvestment, resultinp- in under maintained structures and low rent
a in roperties.
Formi
9. The Citv Council of the Citv of Saokane Vallev, in order to aromote economic develoDment in- Formi
the identified subarea and to ensure the timelv and consistent avplication of the Subarea Plan and
further to ensure compliance with all provisions of RCW 36.70A.130 herebv declares an
emerizencv and finds that the immediate amendment to the Comoreliensive Plan and Map is
necessarv to nrotect nublic health, safetv and welfare of its citizens of Sookane Vallev.
Formz
-7-.10. The Comprehensive Plan and Map Amendment is made pursuant to and consistent with- Forma
the provisions of RCW 36.70A.130.
~ 911. The City of Spokane Valley has complied with the requirements of RCW 43.21C, specifically by ~
using the integrated SEPA process pursuant to SEPA rules, (WAC 197-11-210, 220, 228, 230,
232 and 235). The documents and dates of issuance are as follows:
a. Adopted existing environmental document (Draft and Final EIS prepared for Spokane Valley
Comp Plan), signed January 18, 2008.
b. Issued Draft Supplemental Environmental Impact State (DSE1S) on January 18, 2008.
c. Issued Addendum to the DSEIS on May 20, 2008, to incorporate updated transportation
analysis.
d. Issued Final Supplemental Environmental Impact Statement (FSETS) on June 19, 2008.
4-812. As part of its review aud deliberations, adoption of the Subarea Plan and amendment to the
Comprehensive Plan and Map, the City Council has reviewed the documents filed for record,
which are on file with the City Clerk.
4413. _The adoption of this amendment to the Comprehensive Plan and Map is necessary to
protect the health, safety, and welfare of the general public and the environment.
14. The amendment of the Comprehensive Plan and Man and the ado~ntion of the Subarea Plan is~---------- Forma
consistent ~~vith SVMC 19.30.010. 020. ~ Hangin
Section 2: Amendment to Comprehensive Plan and Map. The City of Spokane Valley Comprehensive
Plan and Map is herby amended in the manner set forth in Exhibit A, attached hereto and by the reference
incorporated herein. _
Ordinance 09-022 Page 16 of 17
DRAFT
; Section 3: Severabilitv. Tf any section, sentence, clause or phrase of this Ordinance should be held to be
invalid or unconstitutional by a court of competent jurisdiction, such invalidity or constitutionality shall
not affect the validity or constitutionality of any other section, clause or phrase of this Ordinance.
Section 4: Effective date. This Ordinance shall be in full force and effect on the 15t day of October,
2009.
Passed by the City Council this day of )2009.
ATTEST:
Richard Munson, Mayor
Christine Bainbridge, City Clerk
Approved As To Form:
Office of the City Attorney
Date of Publication:
Effective Date: October 1, 2009
Ordinance 09-022 Page 17 of 17
CIT1( OF SPOKANE VALLEY
. Request for Council Action
Meeting Date: September 15, 2009 City Manager Sign-off:
Item: Check all that apply: ❑ consent ❑ old business 0 new business ❑ public hearing
❑ information ❑admin. report ❑ pending legislation
AGENDA ITEM TITLE: First Reading Proposed Ordinance 09-020 False Alarm
GOVERIVING LEGISLATION: SVMC 7.20 Alarm Systems
PREVIOUS COUNCIL ACTION TAKEN: Council directed staff to proceed with re-drafting the
alarm code provisions to allow contracting with a private company to manage false alarms.
BACKGROUfVD:
On February 10, 2009, Police Chief VanLeuven presented information to Council regarding
false alarms and the City code sections governing them, explaining the pros and cons, potential
solutions, and problems with the current system, which he explained would be more cost
efficient. He discussed contracting with a private company to handle false alarm responses,
registration, fines, and collection of fines. As an example, the Chief discussed the company the
City of Spokane contracts with, called Public Safety Corp./CryWolf. He described the process
as it would be handled by a private company. Contracting with a private company would be
anticipated to remove the courts from the equation, thus saving court time, clerical time, and
taxpayer doilars. The objective would be to reduce the number of false alarms, free up officers'
time to deal with other services, and un-clog the court.
Staffi used Spokane's alarm code provisions as a template, since it was drafted in anticipation of
using a private cornpany, just as we are here. Various minor changes were made to what
Spokane uses, but nothing substantive. There are several small items highlighted, and these
are simply markers on things we are asking Spokane about.
A companion piece is moving through the Council agenda concurrently with this one, and
relates to authorization to staff for approval of a contract. Additionally, if this is approved, staff
will present updated alarm registration fines, as well as the registration costs, in the Master Fee
Schedule.
OPTIONS:
RECOIVIIVIENDED ACTION OR MOTION: Motion to advance ordinance to a second reading.
BUDGET/FINANCtAL IMPACTS: None
~i STAFF CONTACT: Rick VanLeuven, Chief of Police; Cary Driskell, Deputy City Attorney
I
ATTACHMENTS Proposed code revisions
DRAFT
CTTY OF SPOKANE VALLEY
SPOKANE COUNTY, WASHINGTON .
ORDINANCE NO. 09-020
AN ORDINANCE OF THE CTTY OF SPOKANE VALLEY, SPOKANE COUNTY,
WASHINGTON, AMENDING SPOh:ANE VALLEY MUNICIPAL CODE SECTION
7.20 RELATIl`'G TO AI.ARMS, AND OTHER MATTERS RELATIING T'HERETO
WHEREAS, the City of Spokane Valley previously adopted regulations relating to false alarms;
and
WHEREAS, false alarms within the City of Spokane Valley continue to divert law enforcement
resources from genuine emergencies; and
WBEREAS, the adoprion of a false alarm moaitoring system would significantly reduce incidents of false alarms; and
WHEREAS, a comprehensive alarm policy requiring registration of alarm systems and outlining
procedures for falsz alarm enforcement iti-ould facilitate the adoption of a false alarm monitoring system,
NONAT THEREFORE, the CitV Council of the City of Spokane VaileV. Spokane County,
Washington, ordains as follows:
Seetion 1. Purpose. The purpose of this Ordinance is to amend the Spokane Valley
Municipal Code sections related to alarms.
SecNon 2. RepealinQ Spokane_ V~alley \1ilnicipal C.:ode section 7_20:010: S\'`1C 7.20.010 is
repealed in its entiret~-.
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Ordinance 09-020 False Alarm Page 1 of 25
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Ord.inance 09-020 False Alarm Page 2 of 25
DRAFT
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Ordinance 09-020 False Alarm Page 3 of 25
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Section 10. Repealing Spokane Valy Municipal Code 7.20.090: SVMC 7.20.090 is
repealed in its entirety.
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Section 11. Repealing Spokane Vallev Municipal Code 7.20.100: SVMC 7.20.100 is
repealed in its entirety.
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Section 12. Adopting Spokane Valley Munici,pal Code section 7.20.010: SVMC 7.20.010 is
adopted as follows:
Section 7.20.010 Intent
A. The CitN rePRIlates securitv alann husiries;es to assure that responses ta false alarrrts
do not diminish the availabilitv of Qolice services to the eeneral public and to assure that
citizens who cannot afford or do not choose to o.perate security nlarnl systems are not
penalized for their condition or choice.
Urdinance 09-420 False Alarni Page 4 of25
DRAFT
B. T~ie wntent ai, this c1iapter is io encoiarage slarni busine~ses and. _aIarm. users to
rr►aintain iheop~rational viability of security alarrm systems and io st`gnif'ccantlv reduce or
elimir~ate false alarm dcspatch rquests_ made to t11e palice departinent.
C. 1LLhe purpose of the chapte:r is tn provide for and--promote the health, safety artd
tvelrare rrf fihe ~ei~~public, not to profiect indiv1duSls DT {.`reaL~ or (]theiw15e P.St+dbllsh
ar desiv-fiate aiiy particular class or grou,~~ersons wh~ %vi11 or shauld be 1sRecj~allv
benefit+ed brthe tenus of thrs cha ter. i fie c11a #er does not im ose or create dtlties os)
the part crf the City or any of ifis dep.rtnlents, ancl the obligation of complyjng Nviti7 the
rNuirem+ertts of this chaptec, and anv libility fQr failin~ to dr~ ss~ is p1a+~ed sc~tel;~°. u~~
th ,parties respon-sible for owning. 2pc-rafuju, moi3itc-6tta._ insta7lirfz or mc3111tit1lllE1a,
WCLII'ltt` ~ lal`I11 5'4''5~em5.
Sec#ion 13. A.dopting„~pokane Vallev I'vfunicipal Code sectton 7.20.020: S4'MC 7.20.020 is
adopt+ed as follows:
Section 7.20.020 Deirinilions
nated by ttie c1iief of police_t_c► ad ettinFster
``A1ariii administrator"' riieatt-s th~p~rson +desig
tl~e Citv °s security a1ami_ pLpgy~r?j.__tq isstie cifi~~iotis aiid le%V feeS_P0csLi.111t W tlais
chaptel%
:;A9ai-«i w2p~~ak: of`ticer" m~ans k1~_ ~ Ver,uii(s) deshanated by the cliief- of Liolice to hvar
and_d_e_cide ao3~eals related tn senfxce f~~~ and registration suspensions tlrstfant to this
chapter.
"~larm business" izie-aiis tuiy busi«ess, bv ary indavidual. ;putnership, coi'porat1on {?F
ent° engaged iri the selliriiz. leasicie. maintaitting. servi~:infr,,. r'1Lj1{jri112. Fwllet°iE12.
lI 1n w, FI i'. llt-i'liI jlil~Y' l`+r i'C ~,~}~19ZC~1a1~~„_ll? s l.'c ll1 Itt 4-11 19
L Aharm busio.iesses a1so I'iicy~~~le aGav ~3et"SOII, bLiSii~ess ~ur c~rga~~i.Atiou tlltit'-
monitQrs security, alatm systems and initiates alann dispakch requests. inclcidiai~.
units or dtvistotis of larr er busiDesSes or organszations that provide ;proprietan.
sectiriti- alar•ni m{mitorim, servic~s on1~~ to affiliates of the_nat-ent ~~u-,itless cit.
orgr~n~z~tia~~_
2 Alsrm busirlesses do iiot in+cl~ide pet-sotis_daittv- in,iui.y ur ri:.pir work
solely on premises they owtt, 1ease ar rent where such.,work, js p~!r~'~~ied writttnut
g-qiii,pensat'r_of1 of ariv-k-ind (i.e.. "do-it-vourse1fers'~:
"A1arm c61MM7 ~-QUC-St" rllCilIls the ittitiatim,► of a c0n1rl1xLDicatign Lc' the poliwc, via.
police dispatc sn alarrn laitsiness indlcatine that a se-curitv alanm system has tcexi
activated at a pArtiCUlar aIarrn site and re IjLeSipe c►1ice de _ artrnentres onse to th,91
alarrn site.
,.,Alartn in.staliation cot~~~any" niear~s a pet-sori in tlic b«Siiiess of se11_iing.. roviding.
rgtaintainin . set-vigniz. re airinia, alteririz. replaciniz. rnovine car installine_ an Filariii
sN-stem in an ~~ami site. ;
Ordinance 09•020 False Alanii Page 5 of 25
DR9 FT
"Alarm site" (also `'securitv alariii site'') ineans a structure ar poirtion tiiereof sen-ed bv a
sin¢le securitv alarm svstem (a "fixed'* alarm site). In a multi-tenant buildinQ Qr
complex, each aortion of the structure or comnlex havinp- its oNvn securitv alarm svstem
is considered a separate alarnl site.
"Alann svstem" (also "securitN- alai-ni svstem-) cnealls a de%-ice or series ot'
interconnecced devices, includinst. but not limited to, svstems interconnected with hard
wiring or radio freauenc si als. whicli are desiened to emit and/or transmit a remote or
local audible. visual or electronic signal indicatin¢ ihat an intnision mav either be in
Vr~~uress or heing attertipted at the alar7» site.
1. lt means onlv the eauipulent locatecl at the alarm site when a svstem is
connected to an alarm svstem monitorinQ companv.
2. Securiri• alarm svstems do not include those devices desiizned to alert ontv the
inhabitants of specific premises and that have no soundina or sienalinta devices
which can be uenerallN, heard or seen on the exterior of the alarm site.
`'Alarm user" means anv verson, firm, vartnershiv, corporation or other entitv who
1. coiltrol, fi securitv '-ilarin sN titcm at -IIl alarr» site:
2. is named on llie alariii re(-isircatimi; and
3. is financixllN, resooiisible i'or the oncration c►f'an alarnl sN'stem.
f1s used in the chaater, the term "alarm user" mav meaii more than one person, if more
than one aerson is listed on the registration and has acceQted financial resaonsibilitv for
operatirni of an alarm s`,stem.
"I3urp-larv alarm" (also''uroperiv,'intrusioii alann") means an alarm svstem ihaC is used to
detect and report an unauthorized entrv or an attemnted unauthorized entrv uuon real
r e y
`'C;all-up dialer afann" means a securitv device that is desiened to evoke a police
i-esQon$e bv transmittiilg a pre-recorded, unverified sienat or messatze to the Qolice E911
s\,stetn or tc, anv other 1)(iliec telcohone.
:.Chief, 11ieans tlie chic:f ofpc,licC c,f'ilie Citv c►f tipc►ktine Valle\ or Iii; desiunee.
"Citv" means the Cit}- of Spol.ane Valley and/or the area «-ithin the incorporated
municioal boundaries of the Citv of Snokane Vallev.
"Cootrol number" means the uniaue number assi¢ned to each licensed securitv alarm
business bN, the alarm administrator that is used to validate alarm dispatch reauests.
"newai'trnent" ' rneans the Snokaiie Valle\ police department.
Ordinance 09-020 False Alarm Page 6 of 25
DRAFT
"Duress alarm." (See "Robberv alarm."l
"Enhanced call verification" means an independent method whecebv the alarm
monitoring comvan.v attempts to determine that a signal from an sutomatic alarm svstem,
reflects a need for immediate police assistance or investiLzation. This verificatio❑ rp ocess
will be conducted b,~L the alarm svstem monitorine personnel and shall consist of makinq
at least hvo Qhone calls to tlie respansible party or a~rties and shall not take more than,
five minutes fram the time the slarm si¢nal has been acceQted bv the alarm svstem
monitorinQ company.
"False alarm response" means uolice department response to an alarm dispatch re~uest
by a cammissioned officer of tlie department where. in the opinion of that officer, no
evidence of the commissioii or attempted commission of a crime is present that can bc
reasonablv attributed to have caused the alarm activation. A false alarcu resR.onse is also
deemed ta have occurred when the responding officer is unable ta detennine iF evidence
of a criminal offense or attecnuted criminal offense is present because the alarm site is
itiaccessible ex.. where the alarm site is locatcd:
l. %vithin a locked stnieture, such as ari apartitient builciirior busiriess complex
with a common entrv: or
2. behind a locked uate and no uerson is presenc to provide access to the ofliccr.
or
3. cuntains a do and nci person is . rescnt tt7 removr the dog so tlic o~ilic:r cati
i.Mect the site; or
LIiT_',1l1~ :ill'~1I). t~~ I~lij~•.il~~' 1:"~l.'ll'.~ ~~;'~1~ +~1 ~+i;'Il'~.'.ll:.i.
"C;o~4rnment taciliW. iucans au, alarineil locatiun %k(iere the prinian' o%%*ncr, o ertitol.
renter or lessee is the City of Spokane ~~~~11;•. ~'~s:~,;~• ~if tit~~~l•:,~~~;. ~t~rc~-~f'~~'<~t~~n_t~-~,~:
c,r ;t „k .T 11 i!t~it~:':
1-ioldun alai-m." (5tx '-Robbcrti alacni.-)
"lntrusion alarni." (See "Burvlarv alann.'' )
`.Monitoring" ineans ti-je Lyoczss aii alai'Itl bUs1(1es5 llses, to:
1. keep watill c►rI aliirrii
il.'ik~ftl•.~Il il`olli
A. \:ril\ .I(c111<1
Uriiilaiice 09-02U False Alarm I'ao c 7 o f .2 5
DRAFT
4. relav alariii dis atch recLtiests to the denartment for the puroose of summonin-a
~»lice response to an alarm site; and
to cancel alarm disnatch re uests (when appropriate).
..N'Iulti-unit CuIl> >leX* 11MM15 F111V_f)LIIICiine c►,- L'i-Ouu of bliilditiQS located/co-located on tlle
same real property and comprised of two or more separately occupied tinits.
"One-plus duress alarm" means a securitv alarm svstem which permits the manual
zctivation of an alarm si ng al bv enterin on a ker~ad a c~ode that either adds the value of
' 1" to the last diait of a normal arm/disarm code e. the nornial arm/disarm code
"1234" if entered as "1235" automaticallv activates the duress alarm feature ~or that
involves entering anv incorrect final di ig t to a normal arml disalm code (e.g., the normal
arm/disarm code "1234" is entered as "123X"-where "X" is not "4"-automaticallv
activates the duress alarm feature).
"Yanic alarm." (See "Robberv alann."
"Person." far Vgrposes of this chapter, means an individual, corQoration..-partnc:rsllip.
atisociation.org-anization or similar entit~~.
"Pronertv alarrn." (See "Bur~lar alann." )
"Protective/reactive alFU-m s~ss~ tem" means an a1arni sy.stem that is equipped and q.Lepared
to produce any temporary disabilitv or sensorv deprivation throu~h use of chemical,
electrical or sonic defense, or bv anv other means, includine use of vision
obscuringldisablinQ devices.
"Robberv nlarni" also "duress alarin'", "hold-uQ alarm" or "panic alarm"1 tiiearis an
alarm siQnal generated by the manual or automatic activation of a device. or anvvstem,
device or mecbanism, on or near the premises intended to signal that a robber,yjrefer to
RCW 9A.56.190) or other crime is in Qrojzress, and that one or more }3ersons are in need
of immediate palice assistance in order to avoid iniurv. serious bodilv harm or deaih at
the hands of the perpetrator of the robbenp or other crime.
"Securit%' alar>» monitoring business" iiieaiis amLperson, firni ar corporatiom %\hich is
engaged in the monitoring of security alarm svstems and the summoninQ ofpolice of_fcer
res onse to activations thereof. This includes all businesses that are eneaged in alarm
monitoring for urofit and businesses that have sDecialized units or subsidiaries that
iiionitor onlv their own alariii svstems.
"Suhscriher.' tneans an alarnl user %\ho iS P. cus[omer ofan alarnl nionitorin-, ct►mpanv.
Ordinance 09-020 False Alarrn Page 8 of 25
DRAFT
"Suspend" ("susaension"), for purposes of tliis chapter, means the tempoLM loss for an
alarm user of theprivileees associated specificallv with the registration of a securi!y
alarm system in the Gitv (specifically police response).
I
"Unmonitored alarm svstem" rneans an alarm system (see "Alarm system") that is nat
activelv monitored bv an alArm business and whose function it is to evoke police
resp.onse solely by means of a genecally audible and/or visible signal.
"Verified response" "independent reporting") means a police response that is based on
information received from aperson phvsically present at a location (e.g., an alarm site)
or from real-time audio or video surveillance positively verifying that there is evidence
either of a crime or an attempted crime at the location. The verified response by the
alarm svstem monitoring company mav not take rnore than five minutes from the time
the alarm sip-nal has been accepted.
Section 14. Adopting Spokanc Vallev Municipal Gode section 7.20.030: SVMC 7.20.030 is
adopted a> follow;:
S,.:ciioii i.20.030 Aclniiiii5tratiuu ancl Yunciiw;
A Responsibilitv for administration of tl►i-s CI►aVtCt t~ 11i1 llic: cluc:t uI l~ul1~~
B. The chief of police desip-nttte fiinetians described in this chant<<
C. The chief of palice designates u~~;. ot muIL: j►.:~ ~t~~~~ lo k.: it~ 111,11 1~1
to eM out the duties and functions related to appeals described in this chapte
D Moneys genecated by false alarni service fees and reizistration fees assessL :
to this chapter sllall be paid into the Citv's General Fund.
E. The alarm administrator conducts an annual evaluation and analvsis of ' the
effectiveness of this chapter and identifies and implements system improvements, as
warranted.
Section 15. Adopt'tne Spokane Vatlev Miinicipal Gode_ sect.ion 7,20.040s SVMC 7.20.040 is
adopted as follo,%ti-~,
SCCtlOri 7...U.U-tU :31u1u~ ~itea :rlwyi Ut ltt~i~ltii.
A Police response to prrvate alarm siies «i wc apc:.it►~j M
7.20.080, is a privilev , ~ ~ ~ . , . , , „ . ~ •
registered with the Cit1
8, No alarm business }J• l' ll'' l:i ll.I__;+'.l i.i l t Ill11l ili Lll l:l~ ( 1. shall activate alarm monitoring service or initiate alarm dispatch reque$ts relative to an~
alarni site in the Citythat is not properly registered.
C Failure by an alarrn monitorinQ or installation compan y to _provide its tipdated
customer information at least onee a month to the City in accordance with SVMG
7.20.110(A) is a class one civil infraction.
Ordinance 09-020 False Alarm Page 9 of 25
DRAFT
Section 16. Adopting S.pokane t'allev Municioal Code 7.20.050: SVMC 7.20.050 is adopted
as follows:
Section 7.210.050 Itr;istriition Ternis ancl Fees
A. Alarrn reuistration is valid for one ear.
B. Aiarin rcgistratiori is itsuecl to a person or persons (`alarm uset") having bona fide
oWnership ar control of an alarm site (i.e., home owner, business o%%mer, renter,
leaseliolder, etc.) siid specificallv for that alarm site or address. Alarm registratian
remains in the name(s) of the alarm user af record until a change of ownership or conirol
uf the alartii site occurs.
Alarni registration is attached to the alarm user and the alann site registration and is
not transferable. A new alarm site registration must be issued whenever there is a
change of ownersliip or control of an alarm site.,
D. Tlle initial registration application shall ~Uiven to the alarm user at the time of alarm
installatian and shall be submitted to the alarm administrator or desiiznee within thirtv
davs.
E. A siWeci copN of the disclosure statement re uQ ired in SVMC ? 20.110 shflll be
submitted ta the alarm adminisVator along with the initial registration aQplication.
Receint of the disclosure statement is a Qrecondition of reg:istration.
F. ReEistration irifonnation is determined bv the alarm administrator and shall include,
but nat be lirnited to. the followine:
1. Name and address of the alarm user (i.e., the person financiallv resQonsible for
opcration of thc alarm svstem beine registered).
2. I-Jc~nie, bu,inesS isnd cEllular teleplioi~e l~ulnber(s) of the alar►n user.
3. Name. address and tetephone number of the alarni business providing
11101litorinp- service to the cm,stem.
Alternate telephone nuriiber fur \ erif ication (cell plione ur otlicr telenhone
designated by the alarm user).
5. Si.gnaturq of the alarm user verifving that he has read and understood the Ci w
pubtic disclosure statement and a¢rees to pay the fees associated with false
alanns.
G. Un receiM_of the~plication. fees and coQ}~ of the signed disclost~re statemen the
alarm administrator(or designeel shall issue a security alarm registration number to the
alarm user.
11. The securitv alarm re-aistration number assiened to an alarm user remains the same for
as long as the alarm user continuousl~, maintains registration for the alarm site.
l. Reuistrition rliav he rene\\ ed under the followine conditions:
Ordinance 09-020 False Alarm Page 10 of 25
DRAFT
1. ~ ~~I~-~~-i~~ sit~: h:~~: ~z~~ ~~~~~;t-~1r~~
2. "I_iie alarm site's registraticn is iiot stispe~~dec~ ~or excessi~~~ ~~~se aktrm.,.
,The alacrn Lkser eittier udates his reuastrat'rnzt information or verif es tilat file
ctirrent reeistralion iiifonnation is still correct.
4. The ap~rc~priaie annual reg`rstration fee is paid.
J. Renewa1 infornlatioi~ ~~id fees are srabniitted to the alar~~~ admiaisstra_t_or (or desip-nee~
on or before the iiait~~l r~ is~r~~i~r► fuiniversaa, date e~ch year-.
K. The rates for securitv alarni registration fees are set f.'orth in ttie Ci1v"s Nlaster F'ee
Sc~edule, as set forth in 5VMC 7.1(}.31 U. Tle establ~shed rates shall assure that ~be
alami adrni.nistratvr osition and a1I otIi+e~ costs relaied to_ ad€iiinEstratioli and
enforcemerit of ti.ie sel-lurih' c~lal'Ifi7 Q1Cd1naf]ce Are 511ppo1'#~~ enIlfelt~ rgiatriilio2i 'rt-:c;.
Sectioa 17. Acloptiniz Spokane Valle~f~pal Gode 7.20.060: 5VMC 7.20.060 is adopted
I as follows:
S~,cticii} r,20.060 lxes onsibilities of Alarni U-se:•4
A. LICIi ,ilv11~111 UStj I'S L9Oai~iblt~_ -mmuillv, for:.
x~~l91~ L t lIIC II t If~tf~~:'~i10.19 I1I11`t l<<ll~►lt.
B. ~~arm 1j$ej- is, r~~~onible 1"Or asstiririg ihat itii5 alarrrg sy-s[eEn is useci properly and
in accordar~~e wAth t~~ irmufacturer's direcEaons and th~ ~aw. liilierent in this
responsibilit), is assitrin~ that a11 „persor~s witli access t~ the a1arn1 systetn ace properly
timined ail correct Rtse of t~~e a.steni arrd are auttiorized to cancel accic3ental activations,
and assurisiv_ tlint or(~eedtir-es and pr-acticec _are foll~Nved tha1 rnini'mi7e tlte rwsk= of fa=lse
C. E-aC~ nk-1I-111 Lltit;I_lj 1"v'~~),0i1`_+0'jt 10] kc:L'I)IlksF 11"
iIl ~ood wQfkt[1g C3CdeE.
D. EaCii Alam use1" 1S 1LjlijtlCic`ilk, l.~;:,'~s.►~'i_'~9~~~;: ~4~t' ~c~i41~l,~ ~t:3~ 1~:~- ~~~>'~~.~9t11 ~;'~~l~:~ 1t~Ils:~
to #'alse alarms frrani lias alanm sstc.
E. Fai.iure tt~ meet the res onsil.~riliti,-:~ liwted il~~ subsLz-,tion; (A). (L3). { C) (D) o1 __cfu,
section traay lead-to sttsperision or revocatioii of alarn reaistration and loss c►f t}7e
privi1eizes associated wi€h that teeistration-
F.If aii xlam:i user has six fal~e a1arms within a calenclar year the person/buSarIi,
responsible for the a]aTyn site shall meet vvith the anocal~ ~fficer,aiid_orov-ide a ftiise
alamz abaternent p]an to tt~~ ap,eals officer. ~
4rdinanee 09-0: 0 F~~~e A1arm Page 11 oI':`25
DR9 FT
Sectlon 18. Adopting Spokane Vallev Municipal Code 7.20.070: SVMC 7.20.070 is adopted
as follows:
Section 7.20.070 Onl-t• Licensed Alarm Businesses mav Initiate Alarm Dispatch Re uests
Effective January l. 2010, and thereafter, the deQartment shall resQond onlv to alarm dispatch
requests from alarM businesses that uossess avalid Citv of Spokane Vallev business rettistration
and control nurnber.
Section 19. Ado tp ing Spokane Vallev Municipal Code 7.20.080: SVMC 7.20.080 is adopted
as follows:
Section 7.20.080 Verified ResQonse Re4uired in Cei-tain Circunistances
A. Effective Januarv 1, 2010. and thereafter. the departmeni slial l respond to the
activation of unmonitored securitv alarm svstems, alann svstems monitored bv
unlicensed securitv alarm businesses, unregistered alarm svstems, and alarm svstems
with a suspendetl reQistralion onlv if independent reportiniz indicates that a crime is in
pi•oQress or has been attempted at the involved alann site (i.e., veriFecl response).
B. No alarm user or alarrn business sliall presume, anticiuate or expect that a po(ice
response wi11 result solelv from tlie activation of:
1. AnN, unmonitored securitv alarni svstem:
2. A►i a17rm sN,steni moriitored hv an unliceiised securit-v alarin bu$iness:
3. An ttnreeistered alarm svstem: or
4. f1n alarni sNstrin with a suspendeci re2istration.
Section 20_ Adopting Spokane Vallev Municioal Code 7.20.090: SVMC 7.20.090 is adopted
as folloWs:
Sertion %.20.090 Differentiation ancl Renc►i•ting uf AI.11'iIl ACZ1vat1011s
A. Eftectivc Januarv 1. 2010. and tliereatter, no person sliall operate a securitLalarm
svstem in the Citv that fails to differentiate bularv/ ro rtvlintrusion alarm activations
from robbervlhold-tiplpanic/duress alarm activations, or thAt fails to accuratelv report
such activations independenilv.
B. Eflective J anuarv 1, 2010. and thereafter. no aerson shall overate a securitv alarni
svstem in the Citv that fails to differentiate police incidents (i.e.t
hurelarv/properriWintrusion alarm activations, robberv/hold-up/panic/duress alarm
activations) from fire, medical or other non-police incidents. or that fails to accuratelv
r-enort such incidents indeQendentlv.
Ordinance 09-020 False Alarni Paoe 12 of 25
DRAFT
Section 21. Adoptin& Spokane Valley Municipal Code 7.20.100: SVMC 7.20.100 is
I adopting as follows:
Section 7.20.100 Alarm Dispatch Requesa ,
~
A. Alarm dispatch requests shall be made in the manner prescribed by the alarm
administrator and a,pproved by 911 and police dispatch.
B. Alarm dispatch requests may include, but are not limited to, the followinQ
information:
1. Alarm site registration number.
2. Location of the alarim activation.
3. Type of alarm activatipn (bl►rglary/propzrh,/intnision/robbervl _panicl}iolci-
Vp'cluress or roll-over/airb<W CjzplC►ylI1zI]t .
4. Aliil'tll 1)11Slllt',5s IIIC1CIelli I7UI11bCi (or c?II1C:-_ c!ftijzil i>>;:i(l-ijt i;iesitif icr).
5. Alaim business' assigned control nu,i
C Alarm dis.patch requests made to the depariment (or its desienee) sliall be for police
incidents only, and shall accurately indicate the t}W of alarm activation
(burg la ,/Toperty/intrusion robben-/hold-up/panic/duress) that is the proximate cause
fi.~r the alarm disaatch request.
D. No alaim business sha11 initiate an iilarni clispatcli request if it l:nows, c►r reason4bl3.
should know, that doing so would cause an emploYee of the Ci y to respond to an alarm
site containin&a protectiveJreactive alarni svstem.
E. No dispatch request and subsequent palice re$ponse ta a robbery alarm (as definecl i ll
SVMC 7.20.020 mav be cancelied bv the alarni user. In everv case at l_
t',
Seclion 22', Aclor)iin~~ SpoIiaI1C Vallcv_Munici~?al Code__r.2'U.l1(►: SZ`IN1C 7.20.11(► i; ~iLiuJ,tk:~i
as follow5:
Sectiou 7.20.1 lU lluiies of Alsrm InStatlation C:ampam aod/or Monituring Cuuipail-,
A. All alarm installation andlor monitoriiig companies shall ensure that their custoiiler
infonnation is updated witli the alariti administrator_or desiv-nee at least moiitlilv. Tiiis
infOrination shall incluclc:
1. C;ustomer naille and contact uiformation (i.e,._all hrme number-;)_
ALiClll Slte adcjl'eSs 1I1CI b1IIIm-, ad~ir~••:
CO111(1~'.I1\ II;;l?le '11"c! Coill;lCi illlol'lll'l11o[?:
. Iit~t~.ll.itit» ~1;it~~_,r ~I~tt~ tli~• ~.l:;~i;~ n~~,,~it~~iin~ ~nti~~i.
Urdinance 09-020 False Alarm Pdge 13 of 25
DRAFT
B. A14 alarni iristallation a.nd/or iiioriiturir~~ ~~~~)'Panres sljall erisure that an on-site
iiil ection of the operatinp- wstems for the alarm sN,stem stiall occur at least once earenr
three vears. The records of titcse insnecfions stiall be made available to the alarm
administrator uvan r"LICSc.
C'. Tiie alami itistallation companv sha11 arovide written and oral instrucEions to eacli o#`
its alarm users in the r~tise atid operation of the4r alarm svsten3s. Such instructions
kti-ill sDecificaliv incluae a]l insttnict6ons necessanF to trarri the alarm svstem on and off
and ta ore~ent false alarnls.
D. Effeciive Januan.r l, 2010. atid ti-tereafter~alarm iststallation compati;es sl'afl fZot
pLogram alarrri svstems sc► that tl~ev are capab1e ofsendkng ane-plus ditress alarms,
1.1Monitorine conivanies r~av continue to revoet one-plus duress alarms received
fi•oni alann~~ems r~-*~'~rru~~~d ~~~it}~ ~ne-plus ~duress al~ms ori[~r to Ja~~uat•y 1
2010.
i. Effective Janua.rv 1. 2010. and tlier~after. when a[~~eover vr conversion
OCctrrs. or if an alarni us~~ recuests an alarm svstem in~~e~tion or modi#ication
pursuant to SVMC 7.20.050, an alarm installakEon comoanv must renlove the
oEie-olus duress alanii capabsliti, frotxl such a]~i-in svstems.
L. Lffective Januarv 1, 2010. and tl:iei`eafter. alarm installation c-oninanies shall nvt
iitstaIl a device to activa,te a ho1dut) aiarm. w1iich is a s~nw-le action. n:on-~ecessed button,
F. Effective April 1. 2010. the a1ann installation comqanies shsll, on new installatiajis,
ttse on1N, a1arYii contrni taanel(s) Nviiich rrbeet SlA Cvntrol Patiei 5~~ndar'd CP-01.
G. Aii alann comnaaNJ shall not use automatic voice dialers w}i'tch call 911 or the vo~ice
dgpartment.
H. After completion of the inslalialioil ofan alarm svs,tern, an alarm instalIation cor~lp,~Ily
einolovee sliall x-elriew with the alarm user the customer false alon-n orevention c1iecklist
estalulislied UN, dcr)artrner~t~avlicv_.
1. The monitorinp- coniDanv stiall mak-e an alarm disotcli re~~t for a iDolice csfficer
resDanse to aburizlar alarm sianal, including--nanic. diiress and hold-uo siizna1s. A
- ~as
residet}tial alarm user is nrovided cane false alarm resDonse during the first sixty
iollowine an a{araii svster'n installati~n witliout anv chamle.
.I. A monitori,ng comiDanv shall:
] . Renort alarrn activations or simals bv tising the teler)hone ntimbers desiLmated
1,v the alarm administrator; _
A:t:temot ta veriN ever-y bLlCp-IaC alami sianal prior ta reauesting a nolice
~iis„patch by making at ieast twv phone c-alls tv the resvvnsibie parmx or paarties.
Tiiis vrncedtire does nat aWly ta dLuress or hQfd-up signals-,
3. Comrtlunicate alanii dispa,tch r!~~quests #o ttte Snokane Vallev Dolice in a
irtanner and fonn determined bv the alarm adrninistratorr
4. Contmtlriicate cancellations to fihe Svakane 1Jallev notice in a man,ner and
form d+etermined bv the alarm administrator:
:5. Ensure that ali alarrn users of alar~~~ svs(ems eLped ,vith dtiress. ~iold-up or
panic alarrnUs are given adeauate traiaiinp- as ta thepLoper use of the duressR
i a shouid be p-rovi+ded to ever~y
lYald-UD oranic alarmU . Alann svsteiii trainm
a1ari7i ttser andlor ac$dikional iraiiiini! or~.~rR'ided 1[7 s1fL1at10ns '41'Y~ere ttle a1a.T[7i 1.35eC
OIdlIlSIIce 09-020 False AlaI"ETi Pdge 14 of 25
0)"FT
has established a hip-li inc'tdent rate of false slarms resultir~iz fi-orn unintentic,nal
or Accaden#$I ac~ivat4on; ~
6. Cornmunicate anv aa►ailable infosmation nortli. south, fronL back. tlovtc.)
about the location anaiI ala-rm signals related 1,a the alarm dRSOatch reauest;
7. CarLimurlicace t3=pe of alarm activation (silent or au.dible. interiar ar
perimeier),
8.Provide an alarm user reeistt`atio~ number when r Luestin~ an afficer
dispatch,,
9. Afitef an a1arTn disnatch reqtiest, prtiniptl~ advise the SpokatieValle%Lpolice if
the moriitoriM cortipanv knows tiiat ttle aIar°i~i user or fhe respander is can ti~e
wav to the alami site:
10. Afternpt to coiitact ihe alarrt user or res~~ler r~xitl~in t~~f~r~~v-f~►ur hours ~~ia
niail. fax. -telenhone or ather electronic means when an alarm dt`snatcfi requesi is
niade; and
11. Effective JanuaD,-_1_L2i~10. monitorine comp$nies niust maintain for a veriod
of at least ~~e ve-ar from the dafie af the alarnt disnatchre-auest, records relating
to n1arrii di,spatch retiucsts.
a. Reco9-Els rncist inclticle tlie:
i. itame. adriress and telen3aone rtiuinber of the alarm rtser;
ii. alar.m svsteiii zone s a~~~vated:.
iii, iime of alarm disnatch reaEiest: and
i%~. evidence ctf an alten7p4 to ti erafv.
b. The aIami ndinirisstra3:or rnav reauest cooles of suclx records ior
3ndividualCv nax~ied alai-ni user•s. -
e. lf the request is niade within sixty da-vs af an a1arrn dispai~~h t uest,
t~~c moYiitarilip- com-par~~~ shall furnish requested records wttiiin three
busiiiess davs of rec~iving 'fiie raLiesi.
d. If the records are reqtiested between s1xtv davs to one Vear ~
aiarn7 clisvatch reaucst. the monitorlLy companv shatl fiumish ttie
Muested records witti.iii diirE-v davs of receiving the request_.
K. A~i cila.mi installation campany° and/~~ inonitorine comL)anv that purchases alarm
svstem $cc€aunts fron1 another person shafl notiN the a.larm administrator of such
purcltiase and provxde details as may be reasona~iv retluesfed bv the alarru adrziinistrator.
Secxion 23. Ad:optiniz Spoka~.~ValIey Munic,ipal Code 7.20.120: S'GM+G 7.20.120 is advpted
as follaws:
S"tion 7.20.120 Cumt~lianEe wiih Manitoring Starrdards Reauired
Ordinance 09-020 False Alann Page 15 of25
DRAFT
All alnril} businzsses envaized in monitoriiii! alarm svsteiils i►i the C1tv SllAlI complv with the
mc►nitorinp- standards set forth in S«1C 7.20.1 10.
Section 24. Ado tine S okane Vallzv Municipal Code 7.20.130: SVMC 7.20.130 is adopted
as follows:
SeC[IOII 7.20.1 _30 Alarni Dispatch Request Cancellations
A. An alarin disoatch rectuest mav be canceled oulv bv the alarm business initiatinQ the
reauest orior to the point the respondin¢ Qolice officer reQOrts arrival at the alarm site.
13. Alann disuatGh reQUests mav be canceled in accordance witli the orocedures
established bv the alarni adrninistrator and aaproved bv 911. nolice disuatch and bv the
alann business making the orieinal request.
C. Alarm disnatch reauests canceled nrior to the oolice officer's arrival on scene are not
subiect to false alarm service fees.
Section 25. Adoptin¢ Spokane Vallev Municipal Code 7.20.140: SVMC 7.20.140 is
amended as follows:
Scctiori 7.20.140 Protiibited lleviccs
A. L'ffective Januarv 1, 2010, and tliereafter, no aerson shall oaerate a securitti• alarm
sN,,stem in the Citv, that has a siren. UeU or odier siejial audible from anv propertv adiacent
to the alarm site that saunds for lon2er tlian five consecutive minutes after the alarm is
activated, or that repeats the five-minute alarm cvcle more than tlvee consecutive times
N\ ithout resettinQ..
E3. Effective Januarv 1, 2010, and thereafter, no nerson shall onerate a securitv alarm
svstem in the Gitv that is proQrammed for "one-plus" duress alanns.
Section 26. Adopting Spokane Vallev Municival Code 7.20.150: SVMC 7.20.150 is adopted
as follows:
Sertion 7.20.150 Viol.itians
al:trn7 tivstttii:
A. 'flic Il1IIl1\~ IllL~ ACtlllll~ COll~lltlllz: Ul1Ia~~ ful u~~ of,► ii\
l.~t~ti l~tts~►~~ ~~lic_~ iiCll\ itl~~ ~t titiU1'll1 itl~iFlll S1'S1C111 \t ltl] [Ilt lll(tIll l0Tr[)OTI:
Il. SllSplCl(llli CINU(115tMlCt,, 01
h. AnN, non-criminal iilcideiit, Or
c. A need for fire. tnedical or otlier iloci-police ser6ces: or
2. Am, nerson who violates the arovisions of SVMC 7.20.0901A1 ar (B) or
SVMC 7.20.140(A) or (B) is subiect to cost recoverv fee for the improper
activation of the securin, alarnl s1Tstem.
Ordinance 09-020 False Alarm Page 16 of 25
DRAFT
B. Nothinp- in this sectioii shallprevent the installation of a single reportine device for
ypes of security alanns, fire alarnis and medical alarms. provided that such device
both t,
complies with SVMC 7.20.090 and fire code requirements.
Section 27. Adopting Svokane Vallev Municipal Code 7.20.160: SVMC 7.20.160 is adopted
as follows:
Section 7.20.160 A ropriating Public Police Services for Private Purposes Subiect to Cost
Recoverv Fees
A. Causine police tu engaQe in a false alarm respa,ise consiitutes an appro.priation of
ubp lic uolice services for private purQoses and is subject ta a cost recoverv fee.
H. "I'he alarm user is resiponsible for patiznent of his re¢istration and cost recoverv fees.
C. When, in the opinion of the responding, officer(s), an alarm dispatch reQuest can be
reASOnablv associated «,ith an actual or attemvted criminal offense at tlie involved alarm
site.Lthe alarm is valid and the response is considered a basic police service not subLect to
cost recoverv fees.
I). When, in the opinion of the msponding officer(s), an alarm dispatch request can be
reasonablv sttributed to an earthqval:e, hurricane, tornado or other unusualtv violent act
of nature, na cast recoverv fee shall be assessed.
G. When, in the oainion of the responding office s. an alarm dispatch (equest catinot be
reasonablv attributed to ihe conditions described in subsection (C) or (D) of this section.
the incident is a false Rlann and the palice officer resQonse is considered an
appropriatian of public police serx-ices fur private 1jLIQx)ses th"it is stibject to cost
recovery.
F. When the responding ofiicer s is (are) unable to detenuine if an alarm is valid or
false because of inaccessibiiitv of the alarm site, the response is rep sumed to be a false
alarm re~p:)n'Nc. anci k siibico t~) cost recoven fep-~, set fc►rth in the M;1titeI'
Section 28. .aciopting Spokan: Val~_Mutlicipal Code 170: SVN1C 7.20.1 i0 is adoptt-d
as follows: `
SE;4lIUI1 7.20.1 -W Fc;c5 fur Apucupriaiiug 1'ublic l'ulice Sei'i ic:es foi- k'ri" :lte I'urfmse•~
A. The cost recoverv fees for appropriating public aolice services for private rPoses
are in the Citv's Master Fce Schedule,_Ptirsuant to SVNIC 7.20.310.
l. Separate rates mav be estahlisheJ far commercial pruperties a»d residential
properties reWnses to false burglaOL/propert~-/iiitrii,,i(in alarrtis and t(i fal5e
robberv/hold-up/panic/duress atarms.
2. The established rates shall assure t}lat th~- fiffl cust uf t)oliX
securitv alarms is recovered bv the CitN.
B. Cost recoverv fees are assessed based on the resQun,e "urstecl. Au alartii di~ atch
Muest reQortin¢ a robherv a1arni, for example, is subiect to the false alarm oenalt}~ fet:
ap.plicable to robberv false alarm respoil,~~', .'il
;
Uriii.ance U9-U--U i-ake-, A1:iI'Ill i '::;;c 17 c) f' 71
DRAFT
Section 29. Adopting_Spokane Vallev Municipal Code 7.20.180: SVMC 7.20.180 is adopted
as follows:
Scctio~n 7.20.180 .Authorixatic►n to Issue Citations and Asyess Seivice Feeti
A. J he alanil administrator is k;fi1111ii1 a~m:cial Cv11111115S1Of1 bv tlic chief of police to
issue citations pursuant to this chapter.
B. The alarm administrator is authorized bv the citv council to assess costs oursuant to
svn4c ?.?o. 170.
Section 30. AdoptinE Spokane Vallev N'Iunicipal Code 7.20.190: SVMC 7.20.190 is adopted
as follows:
Section 7.20.190 Fee Processing
A. Alarm businesses contractine with customers to provide monitorinQ services (or tileir
awents) shall assure that customers residinQ in the Citr• complete initial registration forms
and rernit tlie reauired registration fee to the Citv for its desieneel vrior to activation of
monitorin¢ service.
B. All fees ai•e due and aavable on receiat. Fees that are unoaid for thirtv davs or mare
after the date of initial invaice are considered aast due for Qumoses of this cltaater.
C. A late fee of ten dollars per month or ten Qercent of the outstandinQ balance uer
►ilonth. «lhichever is P-reater. mav be imposed on past due accounis to cover the cost of
nrocessine and collection.
Section 31. Ado tin S okane Vallev Municipal Code 7.20.200: SVMC 7.20.200 is adopted
as follovvs:
Section 7.20.200 SusQensiun of Registration
A. Anv alarm user havine morc than three false alarni responses in anv calendar vear
iitav, on the event of the fourth such incident, have bis alarm reRistratian susaended for
ninetv davs or dhe balance of the vear for which the reizistration is valid. whichever is
ureater.
B. Anv alarm user IlavinQ annual re¢istration andJor false alami cost recoverv fees Qast
clue in anv vear shall have his reQistration susaended until all outstandine fees liave bcen
paid in full.
C. I'urnishinu false informatic►n uii aii alarni rep-istration application is prahibited.
1. Un the first offiense of furnishiuL, f alse information. the alarm administrator
shall susnend t11e alarni user's registration for thirhr davs.
2. On the second offense of furnishine false information, the alarm administrator
sliall susoend the alarm user's reeistration for the remainder of the registration
period.
Ordinance 09-020 False Alarm Page 18 of 25
I
DRAFT
Section 32., Adopting S.Rokane Valle„y Municipal Code 7.20.210: SVMC 7.20.210 is adopted
as follows:
Section 7.20.210 False Alarm Ativareness Classes
A. The alarm administrator shall ensure that the on-line false alarm awareness class is
available for those alarm users having four or more false alann activations in anv I
calendar vear.
1. Each alarm user eliszible for the class shall bv contacted bN- mail or b„y.phone ~
and asked to take tlle class.
2. The letter sent in these cases will specifv the web uaQe address and the user I
a~ssword to be used that wili show that the user has read and ap ssed the class. I
H. C:omQletion of the false alarm awareness class conducted b-~ the alarm administrator ~
bv an alarm user (i.e.ithe Qerson res.ponsible for aperation of a registered alari steni
,nav serve in lieu of a registration suspension one time per registered alarm site. This
sliall apl y onlv in cases of the number of false alarni activations. not for no»-pa.,vment of
anti, assessed reRistration fces ur cost reeoverv fees for police respc►nse t0a fitlse alartn.
Section 33. Adopting Spokane Vallev Municipa] Code 7.20.220: SVMC 7.20.220 is adopted
as follows:
Section 7.10.220 AQpeats
C'o>t r-ecoven' fees mav be appealed to the alarm appeWs officer, as follows:
A. 'I"lie eal pruress is initiated by the alarni user sendine a letter to the alarm apueals
officer re uesting-an ap,.peal conference. that the cost recoveiv fee be waived, and
the scheduled appeal fee. This letter
s ci fin the reasons for the appeal and submittinp
and app,.eal fee must be received bv the alarnLappeals officcr within thirnl warking days
after mailine of the initial invoice to the alarm awner.
B. Sen ice fees may be aopealed only Un uie graun(Is ttiat the incident cited as ttie basis
for the service fee was., in fact, nai a f alse alarm response. The alarm tiser tnusL in his
letter reauestins an apaeal, describe detaited. credibie evidence in lzis ossession that
supports the contention ihat ihe involved incident was a vnlid alarm. as described in
SVMC7.2O.l60LC) or (pl.
C. The alarm aMeals officer may re'ect re uests for appeals that are not suouorted by
cletailed, credible evidence of criminal activit-v or for one of the listed reasons in tlie Citv
of Spokane Valle~, fnlse alarm appeal euideline form b~,, the a eDp„ l,~ l~t. Notice of
reiection of a reauest for this initial appeal shall be sent to the apoellant in writing"vitliin
ten Nvor" days followin¢ recei t of the appeal request by the elarm appeals officer.
D. Whenever the first supeal is denied, the alarm user mav then file a second written ~
Weal renuestine 1n in-.person hearins. '
- i
Ordinance 09-020 False Alarm Page 19 of 25 ~
DRAFT
1. 'This request must be received within thirtv davs from the iiiailine of the denial
of the fir;t leve) of appeal.
All hearings sliall be lirard bN aii aW)eals uf'ticer anpointed blllc: chief of
police.
3. 7'he alann administrator shall serve as the Ciri,'s reoresentative in these
hearinQS.
The t`ilinQ of a reauest for an aWeal conference witli an alarni Vpcals officer sets aside
an y~ndin¢ service fee or related service suspension/revocation until the alarm appeals
officer eitlier reiects the anaeal request, as described in subsection (Q of this sectiont or
renders a final decision.
F;. The filarm appeals oflicer, un receipt ot' x requesi for a liearina, shaU c;onduct aii
a -peal conference within thirtv working davs after receivinq the aW„eal request. The
alarm administrator mav also contact the aopellant and offer a resolution or modification
of'the cost rc•coverv fecs nrior to the scheduled hearine.
F. At the confcrence, the alfiri» aclministratur sllall present evidence of the Citv's behalf
supportine the case that the aQplicable cost recoverv fees are based on aolice resoonse to
an actual false alarm. The alarm anneals officer shall consider this evidence and anv
inforniation nresented bv anv interested nerson(s).
l. Because false alann responses are based on the arofessional iud¢rnent of
the respondine officer usinp- the facts l:nown to the officer at thc time af the
incidcnt. tlic burclen (if proc)f in Hppeals is oii thc appellant.
2. "l'he anuellant must establish with crediblc evidence that lacts not
considered bv the officer existed at the time of thc incident lead to thc reasonable
conclusion thal the incident involved was a valid alarm, as described in SVMC
7.20.160(C) or MI.
3. `I`he alarm aQpeals officer shall mal:e his decision based on the Qresence of
such facts and conclusions.
C;. 7-he alarm aQpeals officer shall render a decision and notifv the apaellant and the
alann administrator thereof in v%Titiniz xvithia twentv workinQ davs after the appeal
conference is lield. The alarm aupeals off cer mav affirm, waive, cancel, or madifN, the
penaltv fees or actions that are the subiect of the aoaeal.
I1. If the alarm appeals officer affirms or modifies the amount of a service fee due, that
amaunt becomes immediatelv due and paWable.
1. Appeal decisions are reviewed and aQproved by the chief of police ~,rior to becoming
official. The official decision of the alarm aQpeals off`icer is final, and no further appealS
or remedies are available.
Urdinance 09-020 False Alarm Page 20 of 25
DRAFT
ction 34. Adopting Spol:ane Vallev Municipal Code 7.20.230: SVMC 7.20.230 is adopted
as follows:
Section 7.20.230 AuthorJtv of Alarm Appeal Officers
The followin¢ cases shall be within the jLirisdiction af the alarm administrator and the alarm
Upeals officer(s) under the terms and procedures of this chanter:
A. Any and all false alarm appeals governed by this chapter.
R. Alarm license susnension of any system located within the City or its jurisdiction
governed by this chapter•
C. Administration of scrvice fees andlor fines related, to or apnlicable to, anv securitY
glarm system authorixed bv this cllapter•
D. AU and all other administrative alarm appeals as tliev ma y-,pertain to security alarm
Ustems located within the Citv.
Section 35. Adopting Spokane Valle~Municipal Code 7.20.240: SVMC 7.20.240 is adopted
8S fOllOWS:
Scction 7.20.240 Alarm Apaeals Officer Selection - ualification and Removai
A. The alarm appeals officer s shall be appointed bv the chief of lice.
B. The alarms aDpeaIS officer(s) shall be appointed solelv witti regard to their
gualifications for the duties of the office and will have such training and experience as
will alify_ them to conduct administrative or q,uasi-ju(licial hesrinrs on reQiilaton
enactments and to discharAe anv other canferred function,,, Section 36. AclcTtinL, '-;l)0ka?ie V.dlev Muni,:ipa? Codt 7.20.250: ~`~'~1C .-'.~(i.~;(► i, 1dojit:.1
as follows:
Seclivii 7.10.250 lmuruuer tiitluEUCe, C:untiict e,f iiiterrst, ApUCarai►cr uf I-aic•tiess
A. No City off icial, elective or appoiiitive, shall attempi to influence the alarm appeals
off cer in 40, matter ofticially before him so as to constitute misconduct of a public
office under chapter 42.20 RCW or a violation of the appearance of fairness doctrine.
B. The alarm appeals officer(s) shall conduct all nroceedinES in a manner to avoid
conflicis of interest or other misconduct and ta avoid violations of the appearance of
fairness doctrine. If sucli conflicts or violations cannot be avoided in a particular case,
the alarm appeals officer shatl assign an alarm appeals o_fficer as a rQ, o tem to act in his
absence.
Section 37. Adopting Spokane Vallev Municipal Code 7.20.260: SVMC 7.20.260 is adopted
as follows:
Section 7.20.260 Organizatioa - Rutes
Ordinance 09-020 False Alarm Page 21 of 25
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,A. "1'he alai-m aMeal ofticer s shall be empowcred to adopt rules tc.,r the scheduliciR and
cc►nduct of hearines and other procedural matters related to the duties of his office.
1. Sucll rules niaNLpruvide for ci-oss exatilinatioti of witnessrs.
Further, such niles shall provide for recording of the proceedines and for
compliance with the state, federal and Citv laws which inay..P-.overn such a
proceeding.
H. In retidering a decision, the alarm avpeals officer(s) is herebv authorized to take
judicial notice of all dulv-adopted rules, ordinances, standards, plans, reQUlations and
policies of the_CiV and other Qublic qizencies.
Section 38. Adopting Spokane Vallev Municiaal Code 7.20.270: SVMC 7.20.270 is adopted
as follows:
Section 7.20.270 Exce tn ions
A. The provisions of this cliapter shall not aMly to temrporar,y~ alarm svstems used bv the
department or other nublic law enforcement aeencies for investieative or protective
ptir-poses.
B. GoNrernment Facilitie:.
l. Government facilities as defined in SVMC 7.20.020 are subiect to the
fiollowin¢ snecial niles:
a. Fee Stnicture:
i. Government facilities are subiect to annual reQistration rules
(i.e.. nrovidina contact infornlation for the alann svstem). but
iire exemDt from pavment of the annuAl reeistration fees
cstablished pursuant to SVMC 7.20.310.
ii. No cost recoverv fees sliall be clled for police resQonse(s)
to false alarms at eovernmeiit facilities.
b. Ciovernment facilities are exemot from havine Dolice resQonse
susaendecl.
2. "1-o (iualifv for the snecial rules and exemations under this section_ an alarm
site must meet the followins criteria:
a. The site is located within the municiual boundaries of the Citv; and
b. Tlle site meets the criteria as defined in SVMC 7.20.420 "Government
Facility:"
3. lpvii the fourth reWonse to a false alarm in anv calendar vearLa rest)onsible
parri, for the eovernment alarm site shall mect with the alarrn and adrninistrator
and present a false alarm abatement plan.
4. The alarm administrator mav make anv other saecial niles and exceations as
-ire deemed necessarv to assure that appropriate protection and accountabilitv is
maintain:cl al L,wernmcnt site-,.
Ordinance 09-020 False Alarm Page 22 of 25
DRAFT
Section 39. Adopting Spokane Valley Municipal Code 7.20.280: SVMC 7.20.280 is adopted
as follows:
Section 7.20.280 Special Rules Applicable to Public Schools
A_ Public schools are subject to the following special rules:
1. Public scliools are subiect to the folloNN-ingl ser6ce fec structure:
a. Public schools are subjeci to annual_rexistration rules (i.e., providing
information on the alarm ststem and contact informationj but are
exempt from payingthe anntial re istration fees ^ olicabte to
government facilities. as described in SVMC 7.20.270LUI
h. No fee is charged for the f rst falsc: alann in an ycalendar `'ear.
c. The fee for the second false ttlann in an-v calendar year is "~-aivrcl.,
provided the site administrator (or desienee) successfull_ completes tlie
on-line false alarm awareness class.
d. Tlle tllird and all subsequent false aiarms in anv calendar year are
c1iarged at the standard service fee rate.
2. Public schools sites are exemnt from sus,pension.
-jtaali for the special rules and exemptions under this section. an alarm site must
B. "1~g
ineet the followinp- criteria:
1. 7'he site is located within the municipal boundaries of the Cit~~: and
2. The site is a up blic schooi serving cliildren in one or niore of grades K-12,
awned and operated bv the East Vallev School District, West Vallev School
District, Central Vallev Scliool Distric or School District 81: or
3. The site is a puhlic school site servinQ children in ane or more of Mdes K-121
owned and o.perated by East Valley School DistrictLWest Va11ev School District.,
Central Valley Scliool Districtor School District 81.
C. The alarm administratar may make anv other s ecial rules atld exceptions as are
deemed neces58C, to assure that a,parovriate protection and aecountabilitv is maintained
atptiblic schools.
Section 40. Adopting Spokane VallU Municipal Code 7,20.290: SVNiC 7.20.290 is adopted
as follo,,vs:
Section 7.20.290 Cuufidentiality of Alarm Information
A. All information gathered thxou~li alarm reqistrations. activations of false atarms.
submissian of customer lists by alarm sales, installatian or monitorine comQanies. and/or
tluougli the aapeals process sball be held in confidence bv all emplovees of the Citv and
its third partv administrator. if applicable. Such information is uro,prietarv and is hereby
declared confidential.
drdinance 09-020 False Alarm Page 23 of 25
DRA FT
13. Absent suecial circumstances or court order, tio information eathered throuuh alann
reeistrations. activations of false nlarms. submission of customer lists bv alarm sales,
installation or monitoring companies. and/or throueh the aaoeals nrocess shall be
release(i to the vublic or anv other person.
C. "I'his information mav be released bv the alarin administrator to ailotlier law
eiiforcement agencv, the aoalicable alarm user and/ or his installation or monitoring
companv ut)on «ritten reQUest.
Section 41. Adoptin¢ Spokane Vallev Municioal Code 7.20.300: SVMC 7.20.300 is adopted
as follows:
Section 7.20.300 Scope of Police Dutv - Immunities Preserved
A. Z-he isSuance of an alarm registration does not create a contract benveen the Citv and
anv Alarm user, alarm installation comaanv, or monitorinQ comqanv. nor does it create
znv dutv or obliQation, either expressed or implied. on the police deQartment to resnond
to anv alarm activation.
B. Anv and all liabilitv and/or conseQUential damaize or loss resultine from the failure of
tlie aolice department to respond to an alann dispatch cettuest is herebv disclaimed and
P-overnmental immuniri► as provided bv law if fiillv retained.
C. Bv adnlvinp- for an alarm reizistration. the alarm user acknowledQes that police
resaonse to an alarm activation mav be impacted bv the availabilitv of officers. vrioritv
of ciirrent calis fe~r service. traffic. Nveaiher conditions and staffinp- levels.
Section 42. Adopting Spokane Vallev Municipal Cocie 7.20.310: SVMC 7.20.310 is adopted
as follows:
Section 7.20. 3 10 Fees for Alarm Registration and False Alarm Enforcement
"1 lie tec, lur rc,-,i;tration itnd enforcc►nent shall hc d::termined bN scwiratc resi►ltitic,n.
Section 43. Severabilitv. Ifany section, sentence, clause or phrase of this Ordinance should
be Iield to be invalid or unconstitutional by a court of competent jurisdiction, such invalidity or
unconstitutionality shall not affect the validity or constitutionality of any other section, sentence, clause
or phrase of this Ordinance.
Section 44. Effective Date. This Ordinance shall become effective on January 1, 2010,
follo«ing publicatian of the ordinance, or a summary thereof, in tbe official newspaper of the Gity.
Adopted this day of , 2009.
City of Spokane Valley
Ma}'ur, Kichard Munson
ATTEST:
Ordinance 09-020 False Alarm Page 24 of 25
DRAFT
City Clerk, Christine Bainbridge
Approved as to Form:
Office of the City Attorney
Ordi.nance 09-020 False Alarm Page 25 of 25
- , CITY OF SPOKANE VALLEY
Request for Council Action
Meeting Date: September 15, 2009 City Manager Sign-off:
Item: Check all that apply: ❑ consent ❑ old business 0 new business ❑ public hearing
❑ information ❑ admin. report ❑ pending legislation
AGENDA ITEM TITLE: First Reading Proposed Ordinance 09-023, Hearing Examiner Rules of
Procedure
GOVERNING LEGISLATION: SVMC 17.90, 18.20, Appendix B.
PREVIOUS COUNCIL ACTION TAKEN: On June 9, 2009 the City Council, by motion sent the
revised Hearing Examiner rules of procedure to the Planning commission to review and provide
their recommendations. On August 13, 2009, The Planning Commission met, held a public
hearing and forwarded the attached to the City Council, recommending approval.
BACKGROUND: The City of Spokane Valley previously had adopted code provisions defining
the role of the Hearing Examiner and incorporating the Hearing Examiner Rules of Procedure
, - developed by Spokane County in 1996. The proposed amendments updates the existing
_ ordinance, clarifying the role and responsibility of the Hearing Examiner as well as establishing
new hearing procedures to be followed, replacing the old rules of procedure. These ordinance
changes and new appendix have been developed with input from the Hearing Examiner.
OPTIONS: Move to a second reading, revise or take no action.
RECOMMENDED ACTION OR MOTION: Move to advance Ordinance No. 09-023 to a second
reading.
BUDGET/FINANCIAL IMPACTS: NA
STAFF CONTACT: Mike Connelly
ATTAC H M ENTS
1. Amendments to SVMC and Appendix B.
2. Planning Commission minutes and recommendations
DRAFT
CITY OF SPOKANE VALLEY
SPOKA'E COUNTY, WASHIl\'GTON
ORDINANCE NO. 09-023
ArT ORDINA..NCE OF THE CITY OF SPOKANE VALLEY, SPOKANE COUNTY,
WASHIr,'GTON AMENDING ORDINANCE 07-015 SPOKANE VALLEY MUNICIPAL CODE
SECTIONS 18.20, 18.20.020, Alr'D APPENDIX B AN-D ADDIlNG NEW SECTIONS 18.20.030,
040, OSO9 AND 060, CONCERNING THE HEARING EXANIINER APPOINTMENT, POWERS
AND DUT'IES, REMOVAL, EX PARTE CONi_MUNICATIONS AND CONFLICTS OF
INTEItEST AND THE HEARING EXAMIlVER SCHEDULING RULES AND RULES OF
CONDUCT.
WHEREAS, on June 9, 2009, the City Council, by motion, sent the revised Hearing Examiner rules of
procedure to the Planning Commission for review and recommendations; and
WHEREAS, the Planning Commission met, held a public hearing on August 13, 2009, and forwarded
to Council their recommendation that the proposed Hearing Examiner Ordinance changes and rules of
procedure be adopted; and
WHEREAS, this matter was scheduled for a first reading on the 15`h of September, 2009, and second
and final reading on the 22Bd of September, 2009; and
WHEREAS, this amendment is consistent with the Spokane Valley Comprehensive Plan; and bears a
substantial relationship to the public health, safety and welfare and protection of the environment;
NOW, THEREFORE, THE CI'TY COUNCIL SPECIFICALLY ORDAINS AS SET FORTH
BELOW:
Section One: SVMC chapter 18.20 shall be amended as follows:
Chapter 18.20
HEARING EXAMINER
Sections:
18.20.010 Authority.
18.20.020 PG:P,,e~s-~-~~-~~~+es At~pointment
18.20.030 Powers and Duties
18.20.040 Removal
18.20.050 Ex Parte Communications
18.20.060 Conflict of Interest.
18.20.010 Authority.
The hearing examiner system is established in accordance with the provisions of
RCW 35A.63.170, 36.70B.120(3) and Chapter 58.17 RCW et seq. (Ord. 07-015 § 4,
2007).
Ordinance 09-023 Amends Hearing Examiner Rules Page 1 of 20
DRAFT
18.20.020 Powers and-dutie3Appointment.
& 1;eaFiRg r .,lf--~~ve-+t.he-#ollflw+ng-pel,-ueFs-arid-du:~es:
A. The hearinq examiner is apgointed by the city manager with regard only for
qualifications for the duties of the office. The city manager alternatively may contract
for hearin examiner senrices or may appoint one or more hearinq examiners pro tem.
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L;hapter 1-7.-004:~WG.-.(O . , . B. The Qualifications for the offioe of
hearinq examiner include a license to Qractice law in the state of Washington,
expertise in land use law and planninq and the training and experience necessarV to
conduct administrative or quasi -judicial hearinqs and to issue decisions and
recommendations on land use planninq and re4ulatory matters.
18.20.030 Powers and Duties.
A. The hearinq Examiner shall be under the administrative suoervision of the City
Manaqer•
B. The hearinq examiner shall have the followinq Qowers and duties:
1. Annually provide a written report to the city manaqer, city council and director
of the community development department that states the number and type of
hearinqs conducted and decisions issued durinq the past year, the outcome of such
decisions, recommendations for improvinq the hearinq examiner system, and pertinent
observations and recommendations reqardin4 land use policies and development
regulations.
Ordinance 09-023 Amends Hearing Examiner Rules Page 2 of 20
DRA FT
2. Upon reQuest, meet with the city mana er, city council or director of
community development departrnent to discuss the written report.
3. Receive and examine available information, make site visits, take official
notice of matters, conduct public hearinqs, Qrepare a record thereof, and enter
findinqs, decisions or recommendations.
4. As a part of the conduct of public hearinQs the hearinq examiner shall have
the authority to:
a. Conduct pre-hearing conferences;
b. Require the submittal of information;
c. Schedule and continue hearinQs;
d. Rule on all evidentiarv and procedural matters, includinq motions and
obiections appropriate to the proceedinqs;
e. Receive evidence and cause preparation of the record;
f. Requlate the course of hearings and the conduct of the parties and their
a ents'
g. maintain order during the hearinq process;
h. render decisions and issue written findinqs and conclusions;
i. include in a decision the conditions of approval necessary to ensure that
the application complies with the applicable criteria for its approval; and
i. Revoke any approval for faifure to complv with the conditions imposed by
the hearinq examiner where specifically authorized by the UDC or state law.
5. The hearinq examiner shall hear the followinq matters:
a. Applications for variances;
b. Conditional use aermits;
c. Special use permits;
d. Conditional use permits and variances under the shoreline master
proqram;
e. Preliminary plats;
f. Appeals from anv administrative decision of the department of community
development or the building offiicial in the administration or enforcement of the
Spokane Valley uniform development code or other land use code or requlation;
g. Appeals on State Environmental Policy Act (SEPA) determinations;
h. Site-specific zone chanqes of propettY, includinQ any environmental
determination (under SEPA)i
i. Planned unit developments, includinQ any environmental determination
(under SEPA); and
i. AnY other applications or appeals that the city council may refer by motion
or ordinance, specificallv declaring that the decision of the hearinq examiner can be
appealed to the citv council.
6. All hearings before the hearinq examiner shall be scheduled and conducted
in the manner set forth in Appendix B.
7. Appeals of any decision of the hearinq examiner shall be as is set forth in
Chapter 17.90 SVMC. (Ord. 07-015 § 4, 2007).
18.20.040 Removal
4rdinance 09-023 Amends Hearing Examiner Rules Page 3 of 20
DRAFT
The hearinq examiner or hearinq examiner pro-tem may be removed by the city
manaqer without cause; or, if servinQ under a contract, accordinq to the terms or upon
its expiration.
18.20.050 Ex Parte Communications
A. No person may communicate ex parte, directly or indirectly, with the hearinq
examiner. The hearinq examiner maM not communicate exp arte with opponents or
proponents of any apptication unless the hearinq examiner make the substance of
such communication part of the public record and Qrovides the opportunity for anV
partV to rebut the substance of such communication as provided by law. The hearinq
examiner may reopen the hearinQ record prior to a final decision to address such
matters.
B. This section does not prohibit ex parte communication reqardinq procedural
matters, communication by the hearinq examiner with his/her staff or the city attornev's
office, communication by the examiner for the sole Qurpose of conveyinq information
reqardinq the specifics of an application, or communication by the examiner with
county departments for the purpose of obtaininQ information or clarificationT so lonq as
the information or clarification received by the examiner is made Qart of the record.
18.20.060 Conflict of Interest
The hearinq examiner may not QarticiQate in a aublic hearina or decision-makinq
process where such participation would constitute a conflict of interest, pursuant to
chapter 42.23 RCW. Similarly., theV may not participate in a Qublic hearinQ or
decision-makinq process where such Qarticipation would violate the appearanoe of
fairness doctrine, set forth in chapter 42.36 RCW, unless the parties to such hearing or
decision consent to or waive their riqht to object to such participation.
Section Two: Appendix B shall be amended as follows:
Appendix B
Hearing Examiner Schedulinc._Rules o1-~:•~~e~i:~--~4~~~3~-~~a~~---~~-a~~+~~~~~t~
and Rules ofthe Conduct ' s
B[_ 4= Cl PIE-T-Y-i-E-BO't'F~~ ~
_ IN -rHF nnn-r-rEo nc ennoTiNr_ Qi ii GG ~
F oonGcni iQE.crOR THE n cW7E nc ~ RFESOLUTION
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l.+c-i i ~:`i j ~ii-i v'e-~ i: = ~ 1 ; "v ✓:i, ! v.. Ji Ordinance 09-023 Amends Hearing Examiner Rules Page 4 of 20
DRA FT
adapted.-a-41earag-F-xa~iner -Ord+nanr; Examinw, ~ 4996:,
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PFeseduw,
NOW, THEREFORE,
#'---r-esedu
SP'OKAN€GO
Rl ll GC OC D
S £s~ 9i4z-:-
A. Scheduling of Hearinqs.
6. Notice of Hearing - Effect of Notice.
C. Staff Reaorts on Aapiications.
D. Site Insaections.
E. Presentation of Evidence
F. Reopeninq or Continuina Hearings
G. Dismissal of Aaplication
H. Record of Hearinq
1. Decision
J. Reconsideration, Clerical Errors
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Ordinance 09-023 Amends Hearing Examiner Rules Page 5 of 20
~RAFT
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A. Sc'hedulinq of Hearinqs,
' 1. The deDartment, in coordinatian with the hearing +e~aminer, sha1i preDare an
official acaenda indicatina the dates and #imes that mafters wi11 be Meard. The
official aqenda shall compIy wfth aIl time limits set forth in RCW 36.7013.110.
2. Whren practical, minor app1ications, such as a variance or matters that take !ess
time. shall be heard at the beqinninq of the day's aqenda.
3. The hearinq examiner mav consolidate aDplEcations involvinq the sarne or
re1ated properties for hearinct.
B. Notice of Hear~~~ Effect of Notice.
1 , Each publrc notEce repuired for the headnq of arr appliGation sha11 confr~~
~Dr)1[c.able statutory and ordinanr..e requirements. The notic:e shou1d contain a
statemertt that the hearinci rrvi11 be conducted in the manner set forth in A►t)pendix
B.
2. Fai1ufe of a Rerson enfitled to receivre not'tce do~es not affect the iUrisdiction of
the hearinci examiner tv hear the applic.atic~n when scheduled and render a
decision, `rf the natice was r)r-+operlv Dublish+ed. rrtailed and posted.
3. Apersvn is deemed to have received natce if the Derson apnears at the
hearInq, submlts wfl~en ComTi'letlts C)n fhe fr1erits t~~ th~ appl1Cdtlon, af'It~ the
person fails to vbiec# to the Iack of notjce prompt1y after the person abtains
actual knouvledqe of the hearin±q date.
4 DisaUa~ifica#ion. If reauired notice is not qiven and actuai notice Is not ~eceiued,
the hearinq examiner rnav rescheciule the hearinq or keep the record ooen on
the rrrrat#er #o receive additional evidenoe.
C. Staff Reports vn Applications.
1 . The deDartment shall coordina#e and assembfe the comments and
recommendations of other Citv d~~artrnents and commentinp aqencies, and
Shall make a 'Wi'ittei1 S#aff r@oort tC.1 the h~adCI~ exaI'1"illler on all aDpl'lcatlonS.
2. At least seven caIendar davs r)rior ta the date of the schedu1e~ 1)ublic h+earinq,
the staff rer)ort ~ha9i be filed with the ofrice of the hearinq exarniner and mailed
by first ciass mail vr nravided to the app1ican#. A►t su~~ ~ime, the der)artment
Shall alSfJ mc~~~ the repoft dvailable fOf QubfIc if~speCt14n, UpDl1 rf:quE'St, the
department sha11 provide or mail a copy of the ret)ark to any requestin-q_person
for the cost of reproduction and mailinq.
3. If the staff reDort is not timelv filed or furnished, the hearing examiner mav at
hislher discretiorr contrnue the hearinq, cansiderinc~ ~he preiudice to anV party
and fihe circumstances of the Gase.
4. The hearinp exarniner mav rrNake recornmendations to the +deDartment on the
format and content of staff repvrt~ submotted to the heari'nq examiner.
D. SiiS~r f,1speLtiti.i/ns■
1. The hearinq exarr~iner may rnake si#e insr)ections, which maY occur at anv time
after the sta#f rer)ort on an aoQlication has been filed with the hearinq examiner
and betore the examiner renders a final decision. The hearinq examiner n~ed
not airre na#Fce of the intention to make an inspection.
Ordiiiance 09-023 Arnends Hearing Examiner Rules Page 6 of 20
DRAFT
2 The insqection and the information obtained from it shall not be construed as
new evidence or evidence outside the record. If an inspection reveals new and
unanticipated information, the hearing examiner mav, upon notice to all parties
of record, reQUest written response to such information or reopen the hearinq to
consider the inforrnation.
E. Presentation of Evidence
1. The format of the public hearing shall be orqanized so that the testimonv and
written evidence can be presented quickly and efficientlv. The format will
generally be as follows:
a. a brief introduction of the matter bv the hearing examiner;
b. a report by division staff including introduction of the official file on the
application and its procedural history, an explanation of the application,
includinq the use of visual aids, and the recommendation of the division on
the application;
~ c. the submittal of testimonv and documents bv the partv with the burden of
proof at the hearing, typically the applicant on an initial application or the
appellant in the case of an appeal; followed by persons in support of such
party's position;
d. the submittal of testimonv and documents by opposinq parties;
e. rebuttal;
f. Questions and clarifications;
Q. closure of the hearinq;
h. closure of the record and continuation of the matter for final decision.
2. All reasonably probative evidence is admissible by the hearing examiner. The
hearing examiner may exclude all evidence that is irrelevant, immaterial or
unduly repetitious. The judicial rules of evidence are not strictlv applied, but
may be used by the examiner for guidance. The hearing examiner shall accord
such weiqht to the evidence as he/she deems appropriate.
~ 3. Documentarv evidence may be received in the form of copies or excerpts, or bY
incorporation by reference, at the hearing examiner's discretion. The examiner
maY require that the oriqinal of a document be produced. A party submittinq
documentarv material at the hearing should make copies available at the
hearing for review by the opposinQ partv.
~ 4. The hearing examiner mav take official notice of judiciallv coqnizable facts;
federal, state and local laws, ordinances or regulations; the CountY's
Comprehensive Plan and other adopted plans or policies of the county; and
qeneral, technical and scientific facts within the examiner's specialized
knowledge; so lonq as anY noticed facts are included in the record and
referenced or are apparent in the examiner's final decision.
~ 5. The hearing examiner may reQuire that testimony be qiven under oath or
affirmation. All testimony taken by the hearina examiner in an appeal under
section 11.10.170 of the Spokane Countv Code shall be under oath.
~ 6. The hearing examiner mav allow the cross-examination of witnesses. The
hearinq examiner is authorized to call witnesses and reQuest written evidence in
order to obtain the information necessary to make a decision. The hearinq
examiner mav also request written information from or the appearance of a
Ordinance 09-023 Amends Hearing Examiner Rules Page 7 of ZO
DRAFT
representative from any county department havinq an interest in or impactinq
an aQplication.
~ 7. The hearina examiner maV impose reasonable limitations on the number of
witnesses to be heard and the nature and lenqth of their testimony to avoid
repetitious testimonv. expedite the hearinq or avoid continuation of the hearinq_
~ 8. The hearin4 examiner may cause the removal of any Qerson who is beinq
disruptive to the proceedinqs, or continue the Qroceedinqs if order cannot be
maintained. The examiner shall first issue a wamin4 if practicable.
~ 9. No testimony or oral statement reqardin4 the substance or merits of an
application is allowable after the close of the public hearin4. No documentary
material submitted after the close of hearinq will be considered by the hearinq
examiner unless the examiner has left the record open for the submittal of such
material and all parties are qiven an additional time to review and rebut such
material.
F. Reopening or Continuing Hearinqs
1. The hearinq examiner may reopen or continue a hearinq to take additional
testimony or evidence, or other compellinq cause, provided a final decision has
not been entered.
~ 2. If the hearinq examiner announces the time and Qlace of the continued hearin4
on the record before the hearinq is closed, no further notice is required. If the
hearinQ is reopened after the close of the hearinq, all parties must be Qiven at
least five days noticed of the date, time, place and nature of the reopened
hearinq.
~ 3. Motions bV a party for continuous or to reopen a hearinq must state the reasons
therefore and be made as soon as reasonably possible. The motion must be
submitted in writinq unless made at the hearin4. The hearinq examiner maY
continue or reoQen a hearinq on his/her own motion, citinq the reasons
therefore.
~ 4. If the decision of the hearinq examiner rests upon issues of fact or law not
raised by either partV at time of hearinq, the examiner shall continue and/or
reopen the hearinq to a later date to allow the parties an opportunity to
comment and/or present evidence on those issues of fact or law.
G. Dismissal of ApElication
1. The hearinq examiner shall conduct the public hearinq based on the completed
application. If the hearinq examiner deems that the application has been
substantially chanqed since it was deemed complete, the examiner shall
dismiss the application without prejudice and direct that a new application be
submitted bv the applicant and approQriate fees paid therefore. If the hearinq
examiner determined that the proposal has been chanqed but not substantially,
the examiner may continue the hearina to Qive reviewing aqencies an
opportunity to review the chanQes made and make recommendations deemed
to be necessary under applicable rules and requlations.
( 2. The hearinv examiner maV dismiss an application Qursuant to a request bv the
applicant to withdraw an application, or for failure to the applicant to attend
required hearinas or provide reQUested infoRnation. If the applicant notified the
division of buildinQ and planninq in writinq of the desire to withdraw an
Ordinance 09-023 Amends Hearing Examiner Rules Page 8 of 20
DRA FT
application prior to notice of hearinQ beinq mailed to the persons entitied
thereto, the dismissal shall be allowed without prejudice, and noted in the
applica►tion file. If the request for withdrawal of an application is received after
such notice beinq mailed and before a final decision is rendered, the application
shall be dismissed with prejudice with the same effect as a denial of the
application on the merits, in that the same or similar application cannot be
considered by the headnq examiner for a one Vear period comrliencinq with the
date the initial application was deemed complete.
H. Record of Hearing
1. The hearinq examiner shall establish and maintain a record of all proOeedinas
and hearinqs conducted by the examiner, includinq an electronic recordinq
capable of bein4 accurately transcribed and reproduced. CoQies of the
recordinq and any written portions of the record shall be made available to
public on request ' . - - , . . ~ . _ . . . . . _ l - . . . , ,
the chief examinE
2. The record shall inuiuud, uUt 15 rIuL ii►fiitcu iu:
a. the applicationi
b. department staff reports;
c. all evidence received or considered by the headnq examinert
d. the final wr'rtten decision of the hearinq examinert
e. affidavits of notice for the hearin4i
f. the environmental determination re4ardinq the application;
q. the electronic recordin4s of the hearinqs and proceedinqs by the headnq
examiner; and
( h. the departmental file for the application, if incorporated into the record by the
examiner.
~ 3. The headnq examiner may authorize a Qarty to have the proceedin4s reported
by a court reporter and have a stenoqraphic transcription made at the partes
expense. The hearinq examiner may also cause the proceedings to be
reported by a court reporter and transcribed.
~ 4. The hearinq examiner shall have custody of the hearinq record and shall
maintain such record until the period for appeal of the examiner's final decision
has expired or the record is transmitted to court or the board of county
commissioners pursuant to an appeal of the examiner's final decision.
I. Decision
1. The decision of the headnq examiner shall be in writinQ; include findinqs and
conclusions based on the record to support the decisjon, set forth the manner in
which the decision would carry out the Comprehensive Plan and the
development reQUlations in the UDC, and include the contents specified in
SVMC 17.80.130 (3).
( 2. he hearinq examiner shall render a final decision within ten (10) workin4 days
followinQ the conclusion of all testimony and hearinqs unless a longer time
period is mutuallV aqreed to in writinq by the applicant and the Examiner.
3. Notice of the decision shall be provided pursuant to SVMC 17.80.130 (4).
J. Reconsiderationf Clericat Errors
Ordinance 09-023 Amends Hearing Examiner Rules Page 9 of 20
~RAFT
1 . Any ac,arieved Dartv vf record r-nav file a writ#en petition #or reconsideration with
the hearinq examiner within 10 calendar davs fo1lowinq the date of the hearinQ
examiner's written decision_ The petitia~ner fvr reconsiderata:on sha1I mai1 a►r
othervrrise provide a copv af the petition far reconsideration to all parties of
record on the date af ilinq. The tirnelv filinp of a petition for reconsideration
shall stay the hearing examkner's de+cision until such time as the peti#inn has
been disposed of in writinq,by the hearina examiner,
2. The arounds for seekina r~considerat4on shal1 be Cimited to the followinq-
a. The hearinq examiner exceeded the hearina examiner's iurisdiction}
b. Th+e hearing examiraer failed to foIlow the armlicable arncedure in reachinct
the hearinri examiners ~ecision;
c. The hearinq exarniner commifted an error of lawR
d. fihe hearinv examiner°s findinqs, conclusians andlor conditions are not
§.qUorted bv the record:
e. New evidence which cou1d not reasanablu have been praduced and v~~~~~
matedal #a the deccsion is discovered; or
f. The aoo1icant oror)osed chan-qes #o the ~DI31icativn in resQonse tv
defic`encies identifieci in the decision.
3. The pe#ition for reconsideration rnust:
a. Cvntain the name, mailinq address, and davtime telephone number of the
petitioner, or the netitianer's representa#ive, toqether writh the sipnature of
the petitioner or of the petitioners rer)resentative;
~ b. IdentifV the specific findinqs, conclusions, actions, and/vr conditions for
w'hich reconsideration is re+puested;
c. State the sp~ecific aroUnds upan which relief is repuested,
d. [1escribe the specific relief reauested: and
e. Where avvficable, identi#V the specifi+c nature of anv newlv discovered
evidence or chanqes proposed.
l 4. The petirkion for recorrsideration sha11 be decided bv the ~ame hearinq exarnsner
whv rendered the decision, nf reasoruably available. The hearinq examiner shall
provide notece of the decision on reconsideration in accordance with SCC_
30,72.062. Within 14 ~avs the heaninq examiner shall:
a. DenV the petition in writin(I
b. {arant the petition and issue an amended decisivn in accordar~ce with the,
provisions of iCC 30.72.060 fo11owinq reconsideration,.
~ c. Accept the petition and qive notice to a1l parties of recard of tk~~ opportunitv
to submit wdtten romment. Parties of record shall have 10 caiendar days
from the date of such notiee in which to submit wriften comrnents. The
hearinci examiner sha11 either rssue a decision in accordaa~~e with #he
p~ovisions of SCC 30.72.060 C11" lSSlle an ofdeI` withfn 15 daV~ ~~er the ~~~se
vf the camament period settinq the matter fvr further hearinq. If further
hea`inq is ardered, the hearinp examinees office shaIl mai1 notice nat Iess
than 15 days vior to the hearina date to a1! Darties of record; or
d. Accept the oetition and set the ma#ter for further open record hearinq to
consider new evidence, proposed chan.qes in the apmlscatic►n and/vr the
arAuments of the Darties. Notice of such fur#her hearina s'hall be rnailed bv
Ordinance 09-023 Ainends Hearin~ Ex-aminer Rules P'age 10 a~~ 20
DRAF'T
the hearinq examiner's office not less than 15 days prior to the hearinq date
to all parties of record. The hearinq examiner shall issue a decision followinq
the further hearinq in accordance with the provisions of SCC 30.72.060.
~ 5. A decision which has been subiected to the reconsideration process shall not
again be subiect to reconsideration; provided that a decision which has been
revised on reconsideration from anv form of denial to anY form of approval witfi
preconditions and/or conditions shall be subject to reconsideration.
~ 6. The hearinq examiner maY consolidate for action, in whole or in part, rliultiple
petitions for reconsideration of the same decision where such consolidation
would facilitate procedural efficiency.
~ 7. Clerical mistakes and errors arisinq from oversiqht or omission in heari,Ici
examiner decisions may be corrected by the hearinq examiner at any tim:_-
either on the examiner's initiative or on the motion of a party of record. A cop.,!
of each page affected by the correction, with the correction clearlv identified,
shall be rnailed to al► nartipc nf r'e_r,ord This shnll not extencl the annea[
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I Ordinance 09-023 Amends Hearing Examiner Rules Page 11 of 20
DRAFT
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DRAFT
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Ordinance 09-023 Amends Hearing Examiner Rules Page 13 of 20
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Ordinartce 09-023 Amends IIearing Ea+Miner Rules Page 14 of20
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Ordinance 09-023 Amends Hearing Examiner Rules Page 15 of 20
DRAFT
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Ordinance 09-023 Amends Hearing Examiner Rules Page 18 of 20
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Ordinance 09-023 Amends Hearing Examiner Rules Page 19 of 20
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Section Three: Compliance a•it6 RCVV 36.70A.106. This amendment has been provided to the
Washington State Department of Commerce pursuant to RCW 36.70A.106 on the day of .
Section Four: The adoption of th.is amendment is necessai-y to protect the health, safety and welfare of
the general public and the environment.
Section five: Severability. If any section, senteoce, clause or phrases of this Ordinance should be held
to be invalid or unconstitutional by a court of competent jwisdiction, such invalidity or
unconstitutionalihr shall not affect the validity or constitutionality of any other section, clause or phrase
of this Ordinance.
Section Sia: Effective Date: This Ordinance shall be in full force and effect five (5) days after
publication of this Ordinance, or a summary thereof occurs in the off'icial newspaper of the City as
provided by law.
Passed by the City Council this day of , 2009.
Mayor, Rich Munson
ATTEST:
City Clerk, Christine Ba.inbridge
Approved as to Form:
Office of the City Attorney
Date of Publication:
Effective Date:
Ordinance 09-023 Arnends Hearing Examitier Rules Page 20 of ?0
Spokane Valley Planning Commission
DRAFT Minutes
Council Chambers - City Hall, 11747 E. Sprague Ave.
August 13, 2009
I. CALL TO ORDER
Vice-Chair Carroil called the meeting to order at 6:00 pm.
II. PLEDGE OF ALLEGYANCE
Commissioners, staff and audience stood for the pledge of allegiance
III. ROLL CALL
Commissioners Carroll, Mann, Towey, Sharpe, and Sands were present. Commissioner
Eggleston was absent.
StafF attending the meeting: Kathy McClung, Director; Mike Connelly, Ciry Attorney;
Deanna Griffith, Administrative Assistant.
IV. APPROVAL OF AGENDA .
It was moved by Commissioner Sands, seconded and unanimously agreed to accept
the August 13, 2009 agenda as presented.
V. APPROVAL OF MINUTES
There were no minutes to approve.
VI. PUBLIC CONIMENT _
There was no public comment.
VII. COMMISSION REPORTS
There were no Commission reports
VIII. ADMINYSTRATIVE REPORTS
Director McClung stated that former Commissioner Ian Robertson has been appointed
to the City Council to fill the vacancy created by Steve Taylor. Ms McClung confirmed
that Commissioner Robertson did not need to submit a formal resignation based on his
appointment. Based on the Commission's Rules of Procedure, Commissioner Carroll
would continue to serve as Chair until the Commission elects new officers. Director
McClung also shared with the Commission updates on department budgets and budget
concerns.
IX. COMMISSION BUSINESS
• O(d Business - There was no old business
~ New Business - Public Hearing regarding proposed amendments Appendix B
of the Spokane Valley Municipal Code, Hearing Examiner Rules of Procedure
and Title 18, 18.20 Hearing Examiner. City Attorney Mike Connelly gave a
presentation regarding the proposed changes to Appendix B and Title 18. Mr.
Connelly explained how the City had been operating under interim rules and that the
City had taken the opportunity review the old county rules to see how they could be
updated. Mr. Towey asked if the changes would effect the contract the City held with
- the current siting Hearing Examiner. Mr. Connelly responded that the governing
rules did not effect the person we would contract with and explained he had
conferred with the current Hearing Examiner, Michael Dempsey, as staff reviewed
04/09/2009 Planning Commission Minutes Page 1 of 2
and updated these amendments. Seeing no one who wished to testify, Commissioner Carroll closed the public hearing at 6:16 p.m. Commissioner Mann
made a motion to recommend approval of the proposed amendments to Appendix B
and Title 18.20 to the City Council. The second was given by Commissioner Towey.
Motion passed unanimously.
• New Business - Elections of Officers. The Planning Commission members
engaged in discussion as to whether or not to hold elections regarding new officers.
Commissioner Towey nominated John Carroll as chair of the Commission. This
nomination was accepted, seconded and passed unanimously. Commissioner
Sharpe nominated Marcia Sands as Vice-Chair of the Commission. This nomination
was also seconded, accepted and passed unanimous.
X. GOOD OF THE ORDER
There was nothing for the good of the order.
XY. ADJOURNMENT
The being no other business the meeting was adjourned at 6:23 p.m.
SUBMITTED: APPROVED:
Deanna Griffith, Administrative Assistant John Carroll, Chairperson .
04/09/2009 Planning Commission Minutes Page 2 of 2
CITY OF SPOKANE VALLEY
, Request for Council Action
Meeting Date: September 15, 2009 City Manager Sign-off:
Item: Check all that apply: ❑ Consent ❑ Old business 0 New business ❑ Public Hearing
❑ Information ❑ Admin. Report ❑ Pending Legislation
AGENDA ITEM TITLE: Motion Consideration: Spokane Regional Site Selector Agreement
GOVERNING LEGISLATION: N/A
PREVIOUS COUNCIL ACTION TAKEN: City Council provided funding for the Site Selector
web site in 2009. On July 7, 2009, City Council directed staff to present a new Site Selector
agreement. On August 11, 2009, Council reviewed the proposed Site Selector Agreement,
directing staff to place the agreement on the next available Council agenda for motion
consideration. On August 18, 2009, Council reviewed the proposed Site Selector Agreement,
expressing concern about the automatic annual renewal provision.
BACKGROUND: The Spokane Regional Site Selector web site is an economic
development tool that provides a wealth of information for anyone interested in researching
commercial property for sale or lease in the Spokane region. The web site allows users to
view property listings, generate economic and census reports, provides data on competitive
businesses and includes interactive maps that display geographic information such as the
location of streets, water bodies, parks and other points of interest.
In the fall of 2007, Spokane Valley signed an agreement to participate as a member of the
Spokane Regional Site Selector Consortium, which includes Spokane County, the City of
Spokane, Liberty Lake, Avista and Greater Spokane Inc. The Consortium is working on
adding more cities which will result in lower costs for all members. The original agreement
terminated on December 31, 2008, but was extended by all parties until August 2009. The
Consortium members are working on a new, more permanent agreement that will renew
annually upon approval of the Spokane Regional Site Selector Consortium Oversight
Committee, provided that sufficient funding is secured to keep it running for the next year.
The Site Selector agreement sets forth the responsibilities of the Consortium members and
establishes the financial commitment of each member. It specifies that members are either
"public" or "private" entities. In order to host land management information on the Site
Selector web site the agreement states that "an agency must be a member of the
Consortium." This Agreement is with WSU Spokane and is approved by all participating
organizations. In turn, WSU-Spokane administers a contract with GIS Planning, the
contractor responsible for the Site Selector web site.
On July 7, 2009, City Council authorized staff to bring back a new agreement for
consideration. Further, Council decided that the Consortium would not be treated as an
Outside Agency during annual budget proceedings.
On August 11, 2008, City Council reviewed the Site Selector Agreement, directing staff to
place the agreement on the next available agenda for motion consideration. On August 18,
2009, Council discussed the agreement and expressed concern about the automatic annual
renewal provision. Council has also expressed concern that they have not received
sufficient evidence of how successful the web site has been in attracting jobs to the region
and Spokane Valley.
OPTIONS:
1. Authorize City Manager to sign agreement.
2. Return agreement to Consortium for revisions.
3. Decline participation as Consortium member.
RECOMMENDED ACTION OR MOTION: Authorize City Manager's or designee's signature on
Site Selector Agreement as presented.
BUDGET/FINANCIAL IMPACTS: Council allocated $16,500 in the 2009 budget to the
Regional Site Selector project.
STAFF CONTACT: Scott Kuhta, Senior Planner
Attachments:
1. Staff Memo
2. Site Selector Consortium Agreement
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y 11707 E Sprague Ave Suite 106 ♦ Spokane Valley WA 99206
509.921.1000 ♦ Fax: 509.921.1008 ♦ cityhall@spokanevalley.org
_ Aemorandum
To: Spokane Valley City Council; Dave Mercier, City Manager
From: Scott Kuhta, Senior Planner
CC: Kathy McClung, Greg McCormick
Date: September 15, 2009
Re: Site Selector Agreement - Annual Renewal and Accountability
On August 11, 20091 City Council reviewed the attached Site Selector Consortium Agreement.
Council expressed concern about the automatic annual renewal provision and the lack of
information being provided concerning the effectiveness of the web site. Staff discussed
Council's concerns with other Consortium members and provides the following information for
Council consideration.
Annual Renewal
The proposed Site Selector Agreement includes an annual renewal provision due to the
difficulty in coordinating the approvals of 3 government agencies, 2 private sector entities and
one University acting as contract administrator. The current Site Selector agreement covered
a 3-year term with one no-cost extension that has since expired. The proposed agreement
allows any member to withdraw at any time with 30 days' notice.
Staff recommends either no change to the automatic annual renewal provision or a 3 year
agreement, subject to available funding.
Measuring Success
The Site Selector Consortium members agree that tracking the success of the Site Selector
web site is advantageous to all funding entities. Consortium members continue to explore
ideas on how to gather this information, including the following:
1. Build question into web site that asks the real estate broker to disclose if the lease/sale of
property resulted from exposure on the web site.
2. Include a comment section on the web site where visitors could provide input into the
effectiveness and usefulness of the web site.
3. GSI, Inc. will ask businesses locating in the Spokane region if they used the web site.
4. Include question on Building Permit application for new businesses to determine if the web
site was uses to find their property. (This would be more practical if we issued our own
business licenses.)
5. Continue providing monthly reports on web site activity.
Site Selector Anonymity
The main challenge to tracking the success of the web site is the anonymous nature of the
internet. Many businesses looking to relocate use private site selector consultants. These
consultants largely rely on the internet to screen potential communities that match the
requirements of the relocating business. Information provided by the Site Select websites can be
gathered from other sources. However, relocating businesses would have to contact individual
jurisdictions for zoning information, available utilities, fire stations, parks, census data and other
data critical to understating if the area meets the criteria of the relocating business.
The Site Selector web site gathers all of the information relocating businesses require is in one
location that can be accessed anywhere in the world. If the site selector web site disappears,
then the Spokane regional would not even be "in the game" for many companies who are looking
to locate a business.
Trends in Economic Development
The following information is from an economic development study conducted by University of
California at Berkeley in 2008:
- Over 750,000 businesses need new facilities each year across the United States
- The internet is by far the most effective marketing tool for economic development
organizations, followed by site selection consultants and familiarization tours.
- Most valuable web site website features include demographic reports, labor force
information, land/building inventory, maps, etc.
- The typical length of a site search is now 4-8 weeks, compared to 6 months only 8 years
ago.
- 80% of the searches are done remotely.
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AGREEMENT FOR THE
SPOKANE REGIONAL SITE SELECTOR
THIS AGREEMENT, made and entered into by and among WASHINGTON
STATE UNIVERSITY, an institution of higher education and an agency of the State of
Washington, having offices for the transaction of business at P.O. Box 643140,
Pullman, WA 99202, hereinafter referred to as "University", SPOKANE C4UNTY, a
political subdivision of the State of Washington, having offices for the transaction of
business at 1116 West Broadway Avenue, Spokane, Washington 99260, hereinafter
referred to as "County," the CITY OF SPOKANE, a municipal corporation of the State
of Washington, having offices for the transaction of business at 808 West Spokane Falls
Boulevard., Spokane, Washington 99201, hereinafter referred to as "City of Spokane"1
the CITY OF SPOKANE VALLEY, a municipal corporation of the State of Washinqton,,
havinQ offices for the transaction of business at 11707 East SoraQUe Avenue, Spokane
Valley, WashinQton, 99206, hereinafter referred to as the City of Spokane Vailev, and
AVISTA CORPORATION dba Avista Utilities, a corporation organized under the laws of
the State of Washington, having offices for the transaction of business at 1411 East
Mission Avenue, Spokane, Washington 99220-3727, hereinafter referred to as "Avista",
and the GREATER SPOKANE INCORPORATED, a federal 501 c(6) entity, defined as
a business league as an association of persons having common business interest
whose purposes is to promote the common business interest, having offices for the
transaction of business at 801 West Riverside Avenue, Suite 302, Spokane,
Washington 99201, hereinafter referred to as "GSI"; jointly hereinafter referred to as the
uParties."
WITNESSETH:
WHEREAS, pursuant to the provisions of RCW 36.32.120(6), the Spokane County
Board of County Commissioners has the care of County property and the management of
County funds and business; and
WHEREAS, it is in the interests of the Parties to mutually participate in this project;
NOW, THEREFORE, for and in consideration of the mutual promises set forth
hereinafter, the Parties do mutually agree as follows:
1. CONTINUATION OF SPOKANE REGIONAL SITE SELECTOR
CONSORTIUM:
The Parties hereto are constituent members of the Spokane Regional Site Selector
Consortium (hereinafter referred to as the "Consortium'.). The role of the Consortium is
to coordinate a community partnership that facilitates development and operation of an
economic development web site. The Consortium Oversight Committee (see Section 5B
below) establishes the responsibilities of each Consortium member with regards to the
implementation and the maintenance of the Spokane Regional Site Selector application
and associated data and establishes the financial commitment of each Consortium
member to the Spokane Regional Site Selector. The Consortium's purpose is also to
ensure the products of the Consortium are effective and useful.
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2. HISTORY OF GIS WEB BASED SITE SELECTOR:
A GIS web enabled site selector tool has been established for use in attracting and
retaining companies in the region. In order to meet growing demands for immediate
access to data that site selectors require, as well as to assist GSI in preparing proposals
for prospective clients, the Consortium contracts with GIS Planning Inc. for an off-the-
sheif site selector application. For clarification purposes, this is NOT the State of
Washington's limited version of a GIS Planning web-based site selection tool. Support
for this tool and its implementation and local maintenance is provided by the University,
with University faculty leading and supervising these efforts as further described in
Section 5C.
3. OVERVIEW OF SPOKANE REGIONAL SITE SELECTOR:
The Spokane Regional Site Selector project is a GIS based Site Selector website which
allows citizens and businesses access to available commercial properties, business
locations, land based GIS information, demographic and market information. The
Spokane Regional Site Selector website is a resource to local and imported businesses
and regional economic development. The project leverages the communities' existing
investments in GIS to foster economic development, empower developers and investors
with information, and improve regional economic development capacity.
4. CONSORTIUM MEMBER COMMITMENTS FOR THE SITE SELECTOR:
A. The Consortium is an open group of public and private organizations committed
to the creation and ongoing maintenance of the Spokane Regional Site Selector.
As an open consortium, it can be expanded to include new members and will
actively solicit new members during its existence. There are two types of
Consortium members, public sector organizations and private sector
organizations. New public sector members of the Consortium with populations
above 20,000 may be added anytime by a majority vote of the voting members of
the Consortium Oversight Committee, in accordance with Section 5.13 of this
agreement. Upon approval, the new member shall execute a new membership
agreement; on behalf of the Spokane Regional Site Selector Consortium. The
new membership agreement will automatically become an addendum to this
agreement. By executing the new membership agreement, the new member
agrees to be bound by all terms and conditions of this Agreement for Spokane
Area Site Selector. All other public sector members will be categorized as small
communities. New private sector members will be managed by GSl as further
described in Section 4C. To host locally relevant infrastructure and land
management information on the Spokane Regional Site Selector, an agency
must be a member of the Consortium. Consonant with the membership types,
there are two models for the distribution of costs to support the Spokane
Regional Site Selector, as described in Sections 4B and 4C.
B. PUBLIC SECTOR FUNDING COMMITMENTS:
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The distribution of costs for Public Sector organizations will be based on the
official annuai population count as defined by the appropriate federal or state
entity (i.e., the Office of Financial Management in Washington State) for the
respective geographic area that public sector organization serves. For instance,
the City of Spokane's percentage share is based on its population share of the
entire county's population. Spokane County's share is County population less
that of the incorporated areas and so forth. New members that join the
Consortium on dates other than the Consortium annual renewal date will be
billed based on their population share of the entire Consortium pro-rated by the
percent of the year remaining. Existing Consortium members will receive a credit
on their next annual bill. The credit will be in the amount equivalent to the
incremental difference in their annual contribution prior to and after the addition
of any new public sector members that join mid-year of this agreement. This
arrangement will be revisited annually through budgetary analysis and can be
modified by an amendment to this agreement.
The distribution of costs for 1) software acquisition and online application
maintenance and service, 2) data acquisition integration and maintenance, 3)
real estate data management, and 4) fiscal management shall be as established
annually by the Consortium Steering Committee.
C. PRIVATE SECTOR FUNDING COMMITMENTS:
At this time private sector organizations will not have a similar metric for their
contribution. Instead, private sector contributions to the Consortium will be
managed by the GSI and its public and private member community. Additional
Private Sector funds to be applied to site-selector implementation and
maintenance will be the responsibility of the GSI to solicit and obtain from other
Private Sector sources in the region.
An1l additional private sector contributions will serve to reduce public sector
Consortium member costs and existing Consortium members will receive a credit
on their next annual bill reflec#inq the lower cost per member. The credit will bE~
in the amount eauivalent to the incremental difference in their annual contributior7
prior to and after the addition of any new private sector members that join mid-
year of this aqreement. This arrangement will be revisited annuallY thro> >-~11.
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5. CONSORTIUM MANAGEMENT AUTHORITY:
A. The University will serve as the Manager for the Spokane Regional Site Selector.
Dr. Kerry Brooks, Director of the GIS and Simulation Lab, or his successor, wil:
oversee a staff member funded by the Consortium who is responsible for the
day-taday management of the Spokane Area Reqional Site Se►ector
B. CONSORTIUM OVERSIGHT COMMITTE:E=
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A Consortium Oversight Committee is hereby established. The Oversight
Committee is constituted by one official representative from each member public
sector organization. Small communities are represented by the Spokane County
member. The Oversight committee will also constitute one member representing
each original Private Sector Consortium member. The GSI will represent all
future private sector Consortium members. Meetings of the Committee are open
to others, but only the official representative may vote on decisions of the
Oversight Committee. The Oversight Committee shall convene at least once per
calendar quarter by the Director of the GIS and Simulation Laboratory within
University who may vote to break ties. All oversight Committee decisions shall
be by majority vote of a quorum, with the quorum being 60% or more of the
Oversight Committee membership. The major business of the Oversight
Committee is to annually evaluate the status of the Site Selector and, by majority
vote, agree that it shall continue for the next year. The annual meeting shall take
place on or about 15 May annually. _ Additional roles of the Oversight Committee
include the approval of new members, advice and approval on the look, feel, and
functionality of the Site Selector GIS web site, and determination of the annual
operating budget for the followinq calendar vear.:-
C. UNIVERSITY CONSORTIUM MANAGEMENT RESPONSIBILITIES:
University consortium management responsibilities under this Agreement are as
follows:
1. Manage the temporal accuracy of Commercial Real Estate Broker Data,
as needed.
2. Provide training and technical support to Commercial Real Estate Brokers
in the entry of new and the removal of old Commercial Real Estate data,
as needed.
3. Provide written quarterly summaries of the project to Consortium
members.
4. Coordinate and manage the temporal accuracy of Public Sector GIS Data
used with the regional site selector.
5. Support the evaluation, standardization, and quality control of any newly
requested attribute or spatial data additions to the regional site selector.
6. Senre as primary fiscal agent for the Consortium, specifically including
invoicing each member, as detailed in Section 11 below, as well as
reimbursing GIS Planning for site selector web services and other fiscal
duties as required.
7. Act as Director of the Site Selector Oversight Committee.
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6. CONSORTIUM MEMBER RESPONSIBILITIES:
It is agreed befinreen University and Consortium members that members shall carry out
the following responsibilities:
A. PUBLIC SECTOR MEMBERS SHALL:
1. Provide and maintain the temporal accuracy of their respective entity's
data used for purposes related to the Spokane Regional Site Selector.
2. Coordinate with the University to integrate municipal and/or regional data
sources into a contiguous data set.
3. Facilitate and promote the addition of new public sector members for the
Consortium.
B. PRIVATE SECTOR MEMBERS SHALL:
1. Provide and maintain the temporal accuracy of their respective entity's
data used for purposes related to the Spokane Regional Site selector.
2. Coordinate with University to appropriately integrate privately owned data
sources into contiguous data set in accordance with applicable copyright
laws.
3. Facilitate and promote the addition of new private sector members for the
Consortium.
7. AMENDMENT:
This Agreement may be amended at any time by mutual written consent of Consortium
members and University.
8. TERM:
This Agreement will become effective upon signature by all Consortium members and
University. Unless terminated as provided below, this Agreement will fer.f nnuall~L-be
reviewed annuallv and recommended for continuation upon approval of the Consortium
Oversight Committee at the designated Consortium annual meeting, in accordance with
Section 5.13 of this Agreement:. t:~t trrj: .f !Continuation ofi the
aqreement is subject to the availability of appropriated funds and administrative
approvals. This Agreement is null and void in the event project funding cannot be
obtained from any of the previously defined Consortium members, or if data provision
commitments discussed in Sections 6A through D, are not met by any Consortium
member.
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9. TERMINATION:
A. Termination for Convenience. This Agreement may be terminated by any party
hereto upon written notice delivered to the other parties at least thirty (30) days
prior to the intended date of termination. By such termination, no party may
nullify obligations already incurred prior to the date of termination.
B. Termination for Cause. In the event any party shall commit any material breach
of or default in any terms or conditions of this Agreement, and also shall fail to
remedy such default or breach within sixty (60) days after receipt of written notice
thereof, the non-breaching parties may, at their option and in addition to any
other remedies which they may have at law or in equity, terminate this
Agreement by sending notice of termination in writing to the other party to that
effect. Termination shall be effective as of the day of receipt of such notice.
C. In the event of either Termination for Convenience or Termination for Cause of
this Agreement University shall retain advanced payments made by Consortium
members in an amount sufficient to pay for all costs and/or liabilities incurred by
University in its performance of this Agreement.
10. CONTRACT SUM:
In consideration for performance of this Agreement, Consortium members shall pay
University as determined at the annual meetinQ and bv this aQreement. -The
payments, subiect to the availabilitv of appropriated funds and administrative approvals,
shall be made in accordance with the provisions stated in Section 11 below.
11. PAYMENTS:
University shall submit annual advance invoices to Consortium members. Invoices shall
be distributed no later than July 15th, annually. Consortium members shall make full
advance payment of the amount stated in any undisputed invoice no later than thirty
(30) days after the date the invoice is received by Consortium members.
12. EQUIPMENT
Equipment purchased under this Agreement shall be used specifically for the life of the
project covered herein, with ownership of the equipment remaining with University upon
completion of this contract period and any subsequent contract periods.
13. INDEMNITY
Each party to this Agreement shall be responsible for its own acts and/or omissions and
those of its officers, employees and agents. The Consortium and each Consortium
member shall fully indemnify and hold harmless University against all claims arising out
of the Consortium's use, commercialization, or distribution of any intellectual property or
products that result in whole or in part from this Agreement.
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14. I11 GTI TS IN DA1 A
Any data developedldelivered by Consortium Members far the Spokane Regional Si#e
Selector is rnly for use within the Site Se[ector GIS wreh-based applica#ion. Universi#y
licensing natwithstanding, all data acquired from Consaitium merribers ar licensed fram
commercia1 en#i#ies shall retain its ariginal licensing status. Any GIS data requests
initiated by users af the GIS web-based applica#ion ta the University will be referred
baCk to the orlg#na1 Consortium IIIIeCriher who proVided saId data.
Any data developedldelivered by the University under this Agreement shall be
transferred ta Consortium with a nonexclusive, roy►al#y-free, irrevocable license to
publish, translate, reproduce, de1iver, perforrn, dispose af, and to authorize others ta da
so; providedr that such license shall be limited to t~~ extten# which University has a right
to grant such a license.
The University shali exert all reasanable effort to advise Consortium, at the time of
delivery of data furnished under this agreement, ❑f a1l known or potential invasians of
privacy contained therepn and at any porkion af such documentp which was not produced
in the performance of this agreement. Consortium sha11 receive prvmpt written notics of
each notice or claim or copyright infringernent received by University with respect to any
- - data delivered under this Agreernent.
In r~aking GfS data available to the web based Spokane Regianal Site SeIector,
Consortium Members make no warranty vf data accuracy. Consortium Members GIS
data is created for infarrnational purpases and as a general planning and management
toal. Care was used by Consortium Members during compilation of GIs data and
products to insure accuracy, but it rnay be subjec# to, in whoie or in part, the quali#y af
the source data and outside sources of infvrmation, A given Consortium Member rrray
on occasion be shifting G!S data tv improve the geographic accuracy. Any data that
vther Consortium Members build on top af the existing Consortium Member data may
require adjustrrien#. The Consortium assumes responsibili#y far aIEgning and registering
data to fhe existing Site Selector data, if necessary. GIS da#a and products rnay no#
have been prepared for, or be suitable for, IegaI, engineering, or sunreyrng purposes.
The Consortium Members do nat accept responsibility for errors and omissions, and
therefivre, there are no warranties that accompany #his Site Selector data. Users af this
information shouid consul# the primary data and infvrmation sources ta ascertain the
usability of this inforrnation. This inforrnativn rnay be periadically updated.
Consortium Mernbers will rna1ce every effork ta ensure that the Spokane Regianal Site
Selector has the latest revisian af its data.
15. ENTIRE A,~~~~~ENT.
This Agreement cantains all the terms and cvnditions agreed upon by the par#ies. No
. other understandings, ora1 or atherwise, regarding #he subjec# rrra#ter of this Agreement
shall be deemed to exist'or tv bind any of the parties hereto.
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IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
executed as of the date set forth herein by their duly authorized representatives.
8
AGREEMENT FOR THE SPOKANE REGIOIVAL SITE SELECTOR
(Signature Page)
CITY C3F ~~OKAIVE VALLEY:
Mayor
ATT~ST:
C~ERK OF THE BOARD
DATE
9
AGREEMENT FOR THE SPOKANE REGIONAL SITE SELECTOR
(Signature Page)
For UNiVERSITY
Dan Nordquist
Director (Print)
(Signature)
Dated:
10
AGREEMENT FOR THE SPOKANE REGIONAL SITE SELECTOR
(Signature Page)
For Avista Utilities
(Print)
(Signature)
Dated:
11
AGREEMENT FOR THE SPOKANE REGIONAL SITE SELECTOR .
(Signature Page)
ATTEST: BOARD OF COUNTY CON6MISSIONERS
Clerk of the Board OF SPOKANE COUNTY, WASHINGTON
By: TODD MIELKE, Chair
DANIELA ERICKSON
MARK RICHARD, Vice-Chair
BONNIE MAGER, Commissioner
Approved as to form: Dated: .
Deputy Civil Prosecuting Attorney
12
AGREEMENT FOR THE SPOKANE REGIONAL SITE SELECTOR
(Signature Page)
CITY OF SPOKANE
By:
City Administrator
Attest: Approved as to form:
City Clerk Assistant City Attorney
Dated:
13
AGREEMENT FOR THE SPOKANE REGIONAL SITE SELECTOR (Signature Page) GREATER SPOKANE IIVCORPORATED
(Print)
Signature)
Dated:
14
CITY OF SPOKANE VALLEY
- " Request for Council Action
Meeting Date: September 15, 2009 City Manager Sign-off:
Item: Check all that apply: ❑ consent ❑ old business ❑ new business ❑ public hearing
❑ information 9 admin. report ❑ pending legislation
AGENDA ITEM TITLE: Federal Delegation Representatives
GOVERNING LEGISLATION:
PREVIOUS COUNCIL ACTION TAKEN:
BACKGROUND:
Several federal delegates will give an update on various legislative issues of current interest.
OPTIONS:
RECOMMENDED ACTION OR MOTION:
BUDGETIFINANCIAL IMPACTS:
STAFF/COUNCIL CONTACT: Mayor Munson
ATTAC H M ENTS:
CITY OF SP4KANE VALLEY
Request for Council Action
Meeting Date: September 15, 2009 City Manager Sign-off:
Item: Check all that apply: ❑ consent ❑ old business new business ❑ public hearing
❑ information X admin. report ❑ pending legislation
AGENDA ITEM TITLE: Administrative update - Comprehensive Cable Code - SVMC 3.65
GOVERNING LEGISLATION: 47 United States Code § 201, et seq.; SVMC 3.65
PREVIOUS COUNCiL ACTION TAKEN: Numerous discussions with City Council regarding
granting a cable franchise to Comcast, and related discussion of adoption of a comprehensive
cable code.
BACKGROUND: As Council is well aware, staff has been negotiating with Comcast for a
replacement franchise to the one Spokane Valley inherited from Spokane County upon
incorporation. During those negotiations, a recurring theme for Comcast was a concern that a
new entrant competitor could come in and get better terms from the City, which would put
Comcast at a competitive disadvantage. As a result of those discussions, staff determined that
it wou{d be advantageous for the City to adopt a more comprehensive cable code that
establishes what our minimum expectations would be for any cable provider requesting a
franchise.
The essential terms that any franchisee would be primarily interested in are the franchise fee
(5% of gross revenue), PEG contribution (.35 cents per subscriber per month), customer service
standards, technical requirements, and density build out requirements.
Staff has worked with Avista and Comcast on language for the Comcast franchise that does not
appear to interfere with existing agreement between various utility users in the rights-of-way,
which was then also transferred to the corresponding section in this draft code.
OPTIONS: Request additional changes; place on agenda for a first reading.
RECOMMENDED ACTION OR 11lIOTION: Consensus to place draft ordinance on the agenda
for a first reading.
BUDGETIFINANCIAL IMPACTS: NA
STAFF CONTA►CT: Cary Driskell, Deputy City Attorney; Morgan Koudelka, Senior
Administrative Analyst
ATTACHMENTS: Proposed draft cable code revisions
DRAFT
CITY OF SPOKANE VALLEY
SPOKANE COUNTY, WASHINGTON
ORDINANCE NO. 09-*x*
AN ORDINANCE OF THE CITY OF SPOKANE VALLEY, SPOKANE COUNTY,
WASHINGTON, REPEALING EXISTING SPOKANE VALLEY MUNICIPAL CODE CHAPTER 3.65 IN ITS ENTIRETY AND ADOPTING NEW PROVISIONS RELATING TO
FRANCHISING AND OPERATION OF A CABLE TELEVISION BUSINESS IN THE CITY,
AND OTHER MATTERS RELATED THERETO
WHEREAS, the City of Spokane Valley currently has limited City Code provisions relating to
the franchising and operation of a cable television business in the City; and
WHEREAS, a comprehensive cable code would establish minimum standards for persons or
entities operating or desiring to operate a cable television system in the City; and
WIMREAS, a comprehensive cable code would help ensure the City's continued compliance
with Federal law requirements regarding rough consistency between franchisees. .
NOW, THEREFORE, the City Council of the City of Spokane Valley, Spokane County,
`Vashington, ordains as follows:
Section 1. Purnose. The purpose of this Ordinance is to adopt a comprehensive Cable Code for
the City of Spokane Valley.
Section 2. RepealinR Spokane Vallev Municipal Code Chapter 3.65. Spokane Valley
Municipal Code Chapter 3.65, and all of its sections as currently adopted, are hereby repealed in their
entirety.
Section 3. Adontin2 Spokane Vallev Municinal Code Section 3.65.010. Spokane Valley
Municipal Code Section 3.65.010 is adopted as follows:
3.65.010 Definitions
For the purpose of this Chapter, the following words and terms shall have the meaning set forth below:
"basic cable service" shall mean any service tier which includes the lawful retransmission of local
television broadcast signals and any public, educational, and governmental access programming
required by a franchise agreement to be carried on the basic tier.
"Cable Act" means the Cable Communications Policy Act of 1984, as amended by the Cable Television
Consumer Protection and Competition Act of 1992, and the Telecommunications Act of 1996, and any
amendments thereto.
"cable advisory board" shall mean a City or regional cable advisory board as established by
ordinance or interlocal agreement.
ilraft C`ahlP Clrciinanr.P PSp-B 1 Of 29 •
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"cable service" or "service" shall mean (A) the one-way transmission to subscribers of (i) video '
programming or (ii) other programming service, and (B) subscriber interaction, if any, which is
required for the selection or use of such video programming or other programming service.
"cable system" or "system" shall mean a facility, consisting of a set of closed transmission paths and
associated signal generation, reception, and control equipment that is designed to provide cable
service which includes video programming and which is provided to multiple subscribers within a
community, but such term shall not include:
(1) a facility that serves only to retransmit the television signals of one (1) or more television
broadcast sta.tions;
(2) a facility that serves only Subscribers without using any public right-of-way;
(3) a facility of a common carrier which is subject, in whole or in part, to the provisions of 47
U.S.C. § 201 et seq., except that such facility shall be considered a cable system (other than for
purposes of 47 U.S.C. § 541(c)) to the extent such facility is used in the transmission of video
programming directly to subscribers, unless the extent of such use is solely to provide interactive
on-demand services;
(4) an open video system that complies with 47 U.S.C. § 573; or
(5) any facilities of any electric utility used solely for operating its electric utility system.
For the purpose of a franchise, cable system shall mean a grantee's cable facilities servicing the City. .
"channel" shall mean a portion of the electromagnetic frequency spectrum which is used in a cable
system and which is capable of a television channel, as television channel is defined by the FCC.
"City" means the City of Spokane Valley, a Washington municipal corporation.
"City Manager" means the City Manager or designee.
"complaint" shall mean a subscriber contact with a grantee to express a grievance or dissatisfaction
concerning cable service. Complaints do not include matters not within the scope of a franchise
, agreement. A complaint may be verbal or in writing, but need not include initial contacts where an
issue is promptly resolved to the subscriber's satisfaction.
"construction" or "construct" shall mean digging, excavating; laying, exteading, upgrading,
removing, and replacing of a facility.
"FCC" shall mean the Federal Communications Commission or any legally appointed or designated
agent or successor.
"facility" or "facilities" means all of the plant, equipment, fixtures, appurtenances, and other related
property necessary to furnish and deliver cable television services, including but not limited to wires,
cables, conductors, ducts, conduits, vaults, manholes, pedestals, amplifiers, appliances, and attachments, .
necessary or incidental to the distribution and use of cable television services. ,
Draft Cable Ordinance Page 2 of 29
DRAFT
"franchise" shall mean the nonexclusive right and authority to construct, maintain, and operate a
cable system through use of public rights-of-way in the City pursuant to a contractual agreement
approved by the City Council, and executed by the City and a grantee.
"franchise area" shall mean the entire geographic area within the City as it is now constituted or may
in the future be constituted.
"grantee" shall rnean any person or corporation granted a franchise under this chapter.
"gross revenues" means all revenue derived directly or indirectly by a grantee, or by a grantee's
affiliates, from the operation of a grantee's cable system to provide cable services in the franchise
area. Gross revenues include, by way of illustration and not limitation, monthly fees charged
subscribers for cable services including basic service and all other tiers of cable service; pay-per-
view service; cable service installation, disconnection, change-in-service and reconnection fees,
leased access channel fees; late fees, payments received by a grantee from programmers for carriage
of cable services on tbe cable system and recognized as revenue under generally accepted accounting
principles ("GAAP"), revenues from rentals of cable system equipment such as converters;
advertising revenues (including local, regional, and a pro rata share of national advertising carried on
the cable system in the franchise area) net of comrriissions due to advertising agencies that arrange
for the advertising buy and as recognized as revenue under GA.AP; additional outlet fees, franchise
fees, and revenues from home shopping channels. Gross revenues shall not include (i) bad debt,
provided, however; that all or part of any such bad debt that is written off but subsequently collected
shall be included in gross revenues in the period collected; (ii) any capital contribution referenced in
subsections 13.8; (iii) any payments by the City to a grantee for I-Net maintenance or expansion; or
(iv) any taxes on services furnished by a grantee which are imposed directly on any subscriber or
user by the State, City or other governmental unit and which are collected by a grantee on behalf of
said governmental unit. The franchise fees are not such a tax and are therefore included iri gross
revenues.
"lockout device" shall mean an optional mechanical or electrical accessory to a subscriber's terminal
which inhibits the viewing of a certain program, certain channel, or certain channels provided by way
of the cable system.
"maintenance or maintain" shall mean repair, restoration; replacement, renovation and testing of the
cable system or components thereof so as to ensure that it operates in a safe and reliable manner and
as required by this chapter.
"non-commercial" shall mean, in the context of PEG Channels, that products and services are not
sold via the PEG Channel. The term will not be interpreted to prohibit an PEG Channel operator or
programmer from independently (i.e. not in the context of any televised programming) soliciting and
receiving financial support to produce and transmit video programming on an PEG channel, or from
acknowledging a contribution, in the manner of the corporation for public broadcasting. A PEG
channel operator or programmer may cablecast informational programming regarding City events,
projects and attractions of interest to residents so long as the format for such programming is -
consistent with the purposes for which PEG resources may be used.
"normal business hours" shall mean those hours during which most similar businesses in City are
open to serve customers. In all cases, "normal business hours" must include some evening hours, at least one (1) night per week and/or some weekend hours.
r,,.~~ ~nklo n,-A,,a,,..a Paez 3 of 29
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"normal operating conditions" shall mean those service conditions which are within the control of
grantee. Those conditions which are not within the control of a grantee include, but are not limited
to, natural disasters, civil disturbances, power outages, telephone network outages, and severe
weather conditions. Those conditions which are ordinarily within the control of a grantee include,
but are not limited to, special promotions, pay-per-view events, rate increases, regular peak or
seasonal demand periods, and maintenance or upgrade of the cable system.
"PEG" shall mean any channel set aside for public use, educational use, governmental use without a
channel usage charge.
"Person" shall mean an individual or legal entity, such as a corporation or partnership.
"premium service" shall mean pay television offered on a per channel or per program basis.
"public property" shall mean any real estate or any facility owned by the City.
"Public Works Director" shall mean the Spokane Valley Public Works Director or his/her designee.
"right-of-way" shall mean all property, and the space above and below, in which the City has any
form of ownership, title, or interest, including easements and adjacent utility strips, which is held for
public roadway or dedicated for compatible utility purposes, regardless of whether or not any
roadway or utility exists thereon or whether it is used, improved or maintained for public use.
"service interruption" shall mean the loss of picture or sound on one (1) or more cable channels.
"service tier" shall mean a specific set of cable services which are made available as; and only as, a
group for purchase by subscribers at a separate rate for the group.
"standard installation" shall mean those that are located up to one hundred twenty-five (125) feet
from the existing distribution system. Grantee shaU comply with applicable FCC regulations
regarding commercial installations as may now or hereafter arise.
"subscriber" shall rnean any person who la-vvfully receives cable service via the system.
"video programming" shall mean programming provided by, or generally considered comparable to
programming provided by, a television broadcast station.
Section 4. Adopting Spokane Vallev Municipal Code Section 3.65.020. Spokane Valley
Municipal Code Section 3.65.020 is adopted as follows:
3.65.020 General Provisions
A. It is unlawful to engage in or commence construction, operation, or maintenance of a cable
communications system without a franchise issued under tbis chapter, except as may be othertivise
provided by state or federal law. The council may, by ordinance, award a nonexclusive franchise to
construct, operate and maintain a cable communications system within all or any portion of the city to _
any person, whether operating tmder an existing franchise or not, who makes application for authority to , furnish a cable communications system which complies with the terms and conditions of this chapter; Draft Cable Ordinance Page 4 of 29
DRAFT
provided, that this section shall not be deemed to require the grant of a franchise to any particular person
or to prohibit the council from restricting the number of franchisees should it determine such a restriction
would be in the public interest. Any franchise for the construction, maintenance and operation of cable
television systems using the public streets, utility easements, other public rights-of-way or places shall
conform generally to the provisions of this chapter, except as may be otherwise set forth in the ordinance
granting such franchise.
B. The provisions of this chapter may be incorporated by specific reference in any franchise agreement
approved under this chapter. However, in the event of any conflict or ambiguity arising between the
provisions of any franchise agreement and those of this chapter, the provisions of the franchise
agreement shall prevail.
Section 5. Adonting Snokane Vallev Municipal Code Section 3.65.030. Spokane Valley
Municipal Code Section 3.65.030 is adopted as follows:
3.65.030 Non-Exclusivity.
The grant of authority for use of the City's rights-of-way under this chapter is not exclusive and does not
establish priority for use over other franchise holders, permit holders and the City's own use of public
property. Nothing in any franchise agreement made under this chapter shall affect the right of the City to
grant to any other person a similar franchise or right to occupy and use the rights-of-way or any part
thereof..
Section 6. Adoptine Spokane Vallev Municipal Code Section 3.65.040. Spokane Valley
Municipal Code Section 3.65.040 is adopted as follows:
3.65.040 Franchise Issuance
Prior to the granting of a franchise, the city council shall conduct a public hearing to determine the
following:
A. Initial franchise;
1. That the public will be benefited by the granting of a franchise to the applicant;
2. That the applicant has the requisite financial and technical resources, and capabilities
to build, operate and maintain a cable television system in the area;
3. That the applicant has no conflicting interests, either financial or commercial, which
will be contrary to the interests of the City;
4. That the applicant will comply with all terms and conditions placed upon a franchisee
by this article;
5. That the applicant is capable of complying with all relevant federal, state, and local
regulations pertaining to the construction, operation and maintenance of the cable
facilities and systems incorporated in its application for a franchise;
6. That the public rights-of-way have the capacity to accommodate the cable
communications system;
7. That the applicant is capable of ineeting buildout threshold requirements as specified
in SVMC 3.65.090;
8. That the proposed franchise is consistent with the city's present and future use of tbe
public rights-of-way to be used by the cable communications system;
9. That the benefit to the public from the cable communications system outweighs the potential disruption to existing users of the public rights-of-way to be used by the cable
nm4 r7Wo nrAt71AT!`P PaQe 5 of 29
DRAFT
communications system and the resultant inconvenience which may occur to the public; and
10. That all other conditions resulting from the grant of the franchise have been
considered by the City and that the City determines that the grant is still in the public's
best interest.
B. Renewal franchise.
1. That the applicant has complied with the terms and conditions of the existing
franchise;
2. That the quality of the applicant's previous service has been reasonable in light of
community needs;
3. That the applicant's proposal is reasonable to meet the fiiture cable related community
needs and interests taking into account the cost of ineeting such needs and interests;
4. That all other conditions resulting from the grant of the franchise have been
considered by the City and that the city determines that the grant is still in the public's
best interest.
Section 7. Adoptin Spokane Vallev Municiual Code Section 3.65.050. Spokane Valley
Municipal Code Section 3.65.050 is adopted as follows:
3.65.050 Fee.
A. In all franchises made under this chapter, the grantee shall pay to the City five percent (5%) of its
annual gross revenues in the City, pursuant to 47 U.S.C. § 542, th_roughout the full term of the franchise .
agreement. Payment shall be due no later than 30 days from the end of each calendar quarter, after which
interest shall accrue at the rate of 1% per month. In the event all or a portion of the franchise fee has not
been paid within 60 days of the end of each calendar quarter, a penalty in the amount of 10% of the
delinquent amount shall be added to the outstanding amount. All franchise fees, interest and penalties
shall constitute a debt of the City and may be collected by any means allowed under the law.
B. No acceptance by the City of any payment from grantee shall be construed as an accord that the
amount paid is in fact the correct amount, nor shall such acceptance of payment be construed as a release
of any claim the City may have for further or additional sums payable under the provisions of the
franchise Agreement. All amounts paid shall be subject to auditing and recomputation by the City.
C. Grantee acknowledges and agrees that the franchise fees payable by grantee to City pursuant to a
franchise agreement, as well as capital support provided by grantee for PEG equipment and facilities, are
authorized under the Federal Cable Act and shall not be deemed to be in the nahire of a federal, state or
loGal tax.
D. Franchise fees subject to audit. Upon reasonable prior written notice, during normal business hours,
at the grantee's principal business office, the City shall have the right to inspect the grantee's financial
records used to calculate the City's franchise fees. The City shall provide to the grantee a final report
setting forth the City's findings in detail, including any and all substantiating documentation. In the
event of an alleged underpayment, the grantee shall have thirty (30) days from the receipt of the report to
provide the City with a written response agreeing to or refuting the results of the audit, including any
substantiating documentation. Grantee shall review and the City shall be entitled to review grantee's ,
historical financial records used to calculate the City's franchise fees consistent with the currently applicable state statute of limitations. -Draft Cable Ordinance . Page 6 of 29
DRAFT
E. Failure to comply with this section, except alleged underpayments under subsection D, above, shall
constitute a material breach of the franchise agreement pursuant to SVMC 3.65.380.
Section 8. Adoptiniz Spokane Vallev Municipal Code Section 3.65.060. Spokane Valley
Municipal Code Section 3.65.060 is adopted as follows:
3.65.060 Competitive Equity
A. The City reserves the right to grant more than one franchise. The City shall amend a franchise, as
requested by the grantee, if it grants additional cable service franchises or similar multiple channels of
video programming authorizations that contain material terms or conditions which are substantially more
favorable or less burdensome to the competitive entity than the material terms and conditions contained
in a previously granted franchise. A word-for-word identical franchise or authorization for a competitive
entity is not required so long as the regulatory and financial burdens on each entity are generally
equivalent taking into account any difference in the number of subscribers served, the number of PEG
channels and aggregate support provided, the level of fees and taxes imposed, the term of the franchise,
and all other circumstances affecting the relative burdens.
B. Notwithstanding any provision to the contrary, at any time prior to the commencement of a grantee's
thirty-six month renewal window provided by Section 626 of the Cable Act, that a non-wireless facilities
based entity, legally authorized by state or federal law, makes available for purchase by subscribers or
customers, cable services or multiple channels of video programming within the franchise area without a
franchise or other similar lawful authorization granted by the City, then a grantee shall have a right to
request franchise amendments that relieve the grantee of regulatory burdens that create a competitive
disadvantage to the franchisee. In requesting amendments, the grantee shall file a petition seeking to
amend the franchise. Such petition shall: (1) indicate the presence of such wireline competitor; and (2)
identify all material terms or conditions which are substantially more favorable or less burdensome to the
competitive entity. The City shall act on the petition within 120 days.
C. In the event an application for a new cable television franchise is filed with the City proposing to
serve the franchise area, in whole or in part, the City shall notify the grantee.
Section 9. Adoptiniz Spokane Vallev MuniciQal Code Section 3.65.070. Spokane Valley
Municipal Code Section 3.65.070 is adopted as follows:
3.65.070 Taxes.
As is consistent with applicable law, nothing contained in any franchise agreement granted under this
chapter shall be construed to except the grantee from any applicable tax, liability or assessment
authorized by law.
Section 10. Adopting Suokane Vallev Municinal Code Section 3.65.080. Spokane Valley
Municipal Code Section 3.65.080 is adopted as follows:
3.65.080 Cable System Specifications.
A. Prior to entering into a franchise agreement, and during the term of the franchise agreement, the
grantee's cable system shall meet or exceed the following specifications: hybrid fiber coaxial, fiber-to-
T....A Page 7 of 29
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the-node system architecture, with fiber-optic cable deployed from the headend to the node and coaxial '
cable deployed from the node to subscribers' homes. Active and passive devices capable of passing a
minimum of 750 1VIHz and capable of delivering high-quality analog or digital video signals meeting, or
exceeding FCC technical quality standards. Cable system nodes designed for future segmentation as
necessary to maximize shared bandwidth.
B. A grantee shall comply with all applicable technical standards of the FCC as published in subpart K
of 47 C.F.R. § 76. To the extent those standards are altered, modified, or amended during the term of the
franchise agreement, the grantee shall comply with such altered, modified or amended standards within a
reasonable period after such standards become effective. The City shall have, upon written request, the
right to review tests and records required to be performed pursuant to the FCC's rules.
C. In accordance with applicable law, the City shall have the right to regulate and inspect the
construction, operation and maintenance of the cable system in the public rights-of-way. Upon
reasonable prior written notice and in the presence of the grantee's employee, the City may review the
cable system's technical performance as necessary to monitor the grantee's compliance with the
provisions of the franchise agreement. All equipment testing under a technical performance review shall
be conducted by the grantee.
Section 11. Adontina Saokane Vallev Municival Code Section 3.65.090. Spokane Valley
Municipal Code Section 3.65.090 is adopted as follows:
3.65.090 Cable Service.
A. Subject to the density considerations listed below, except in areas reserved for public travel or utility access not yet opened and accepted by the City as public right-of-way that the grantee is specifically and
lawfully prohibited from deploying its cable system by the owner/developer, the grantee shall provide
cable service as follows:
1. A new entrant grantee shall commence construction within 120 days of the granti.ng of a
franchise. The city council may grant an extension thereof for good cause shown, provided,
however, that formal application for such an extension must be filed by the grantee within the
120 day period.
2. A new entrant grantee shall begin providing service to subscribers within 240 days of the
granting of a franchise.
3. A new entrant grantee shall have completed buildout within all areas of the city within 36
months of the granting of a franchise. The city council may grant an extension thereof for good
cause shown, provided, however, that formal application for such an extension must be filed by
the grantee within the 36 month period, and the maximum extension allowable is up to six
additional months.
4. Areas subsequently annexed shall be provided with cable service within twelve months of the
time of annexation.
5. Failure to comply with these buildout requirements shall result in revocation of the franchise
by the city council. Draft Cable Ordinance . Page 8 of 29
DRAFT
. B. Access to cable service shall not be denied to any group of potential cable subscribers because of the
income of the potential cable subscribers or the area in which such group resides. All residents
requesting cable service and living within a standard installation of one hundred twenty-five feet shall
have the cable installed at no more than the prevailing published installation rate. In the event a request
is made for cable service and the residence is more than a standard installation of one hundred twenty-
five feet, such installation shall be completed on a time and material cost basis for that portion of the
service line extending beyond one hundred twenty-five feet.
C. Upon request thxough the designated City representative, the grantee shall provide, without charge
and throughout the term of the franchise agreement, one outlet, one converter, if necessary, and basic
cable service and expanded basic cable service (i.e. together the equivalent of sixty chan.nels of
programming) or the future analog or digital equivalent of such service tiers offered by grantee to the
City's administrative buildings as designated by the City, fire station(s), police station(s), libraries and
state accredited K-12 public and private school(s).
1. If the drop line to such building exceeds a standard installation drop one hundred twenty-five
feet, the gantee will accommodate the drop up to three hundred feet if the City or other agency
provides the necessary attachment point for aerial service or conduit pathway for underground
service. If the necessary pathway is not provided the City or other agency agrees to pay the .
incremental cost of such drop in excess of one hundred twenty-five feet or the necessary
distribution line extension of the cable system, including the cost of such excess labor and
materials. The recipient of the service will secure any necessary right of entry.
2. The cable service will not be used for commercial purposes, and the outlets will not be located
in areas open to the public excepting one outlet to be located in a public lobby of any government
building that will be used by the public for viewing public, governmental, or educational access
channels. The City will take reasonable precautions to prevent any use of the grantee's cable
system in any manner that results in inappropriate use, loss or damage to the cable system.
grantee hereby reserves all rights it may have under the law to seek payment from City for
liability or claims arising out of the provision and use of the cable service required by this
section.
3. If additional outlets of cable service are provided to such buildings, the building occupant will
pay the usual installation fees, if any.
D. Grantee shall extend the system to any portion of the City after the date of the franchise agreement,
when dwellings can be served by extension of the system past dwellings equivalent to a density of seven
dwelli.ngs per one-quarter mile of cable contiguous to the system. Grantee may petition the City for a
waiver of this requirement, such waiver to be granted for good cause shown. Such extension shall be at
grantee's cost. In areas not meeting the requirements of seven or more dwellings per one-quarter mile,
for mandatory extension of service, grantee shall provide, upon the request of any potential subscribers
desiring service, an estimate of the costs required to extend service to such subscribers. Grantee shall
then extend service upon request and upon payment of an amount equal to the reasonable value of actual
time and materials to be incurred by grantee for such extension. Any customer drop not exceeding a
standard installation drop of one hundred twenty-five feet will be free of charge to the customer other
than normal installation fees. For drops in excess of one hundred riventy-five feet, grantee may assess an
amount equal to time and materials.
- - . , Annc 0 n,F7Q
DRAFT
,
Section 12. Adontina Suokane Vallev Municipal Code Section 3.65.100. Spokane Valley Municipal Code Section 3.65.100 is adopted as follows:
3.65.100 Programming.
A. All final programrning decisions remain the discretion of grantee in accordance with a franchise
agreement made under this chapter, provided that grantee notifies City and subscribers in writing thirty
days prior to any channel additions, deletions, or realignments, and further subject to grantee's signal
carriage obligations hereunder and pursuant to 47 U.S.C. § 531-536, and further subject to City's rights
pursuant to 47 U.S.C. § 545.
B. A grantee shall provide at least the following initial broad categories of programming to the extent
such categories are reasonably available:
1. Educational programming;
2. Netivs, weather and information;
3. Sports;
4. General entertainment including movies;
5. Children, family oriented;
6. Arts, culture and performing arts;
7. Foreign language programming; and
8. Science/documentary.
C. A grantee shall offer to all subscribers a diversity of video programming services and it will not
eliminate any broad categories of programming without first obtaining the written approval of the City, ,
such approval not to be unreasonably withheld.
D. A grantee shall notify in writing the City of its intent to eliminate any broad category of programming
noted in subsection B, above. The City, or its designee, shall make a determination on such request not
later than sixty days after receipt of the request by grantee. In the event that the City makes an adverse
determination, such determination shall be in writing, along with a concise statement of the reasons
therefore. In the event the City fails to make a determination within sixty days after receipt of a request
from grantee, grantee shall have the right to make the deletion contained in its written request.
Section 13. Adoptinta Spokane Vallev Municiaal Code Section 3.65.110. Spokane Valley
Municipal Code Section 3.65.110 is adopted as follows:
3.65.110 Rates.
A. Throughout the term of any franchise agreement made under this chapter and upon request by the
City, the grantee shall provide an updated rate card to the City that details applicable rates and charges
for cable services provided under the franchise agreement. This does not require the grantee to file rates
and charges under temporary reductions or waivers of rates and charges in conjunction with promotional
campaigns.
B. A grantee shall provide a minimum of thirty days' written notice to the City and each Subscriber
before changing any rates and cbarges.
C. City may regulate rates for the provision of cable service provided over the system in accordance with ;
applicable federal law, in particular 47 C.F.R. Part 76 subpart N. In the event the City chooses to
nraft C'.alile nrrlinance Pac!e 10 of 29
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regulate rates it shall, in accordance with 47 C.F.R. § 76.910, obtain certification from the FCC, if
applicable. The City shall follow all applicable FCC rate regulations and shall ensure that appropriate
personnel are in place to administer such regulations. City reserves the right to regulate rates for any
future cable services to the maximum extent allowed by law.
Section 14. Adopting Spokane Vallev Municipal Code Section 3.65.120. Spokane Valley
Municipal Code Section 3.65.120 is adopted as follows:
3.65.120 PEG and Local Programming.
A. Any grantee shall make available one full-time non-commercial multi jurisdictional PEG c6annel(the
"governmeat channel") for future activation and joint use by the City, the City of Spokane andlor
Spokane County for goverameatal access programming. The City shall provide grantee with a minimum
of forty-five days prior written notice of an initial meeting to develop a.n implementation plan for
activation of the government channel.
B. Commencing on the effective date of a franchise granted under this chapter, and throu$hout the term
of the franchise, grantee shall deliver those PEG channels with whom the City has contracted for service,
up to a maximum of six channels. Grantee sball continue to deliver those PEG channels so long as the
City's contracts are valid and the PEG channels have content to distribute. The City shall provide copies
of all PEG channel contracts, and contract renewals, #o grantee within thirty days of execution.
C. The grantee will endeavor to provide the subscribers in the franchise area with the other regional PEG
channels so long as the PEG programmers offer them for use on the cable system.
D. All PEG cbannels provided to subscribers under a franchise made pursuant to this chapter shall be
included by grantee subject to applicable law. For all PEG channels not under grantee's control, grantee
shall insure that there is no material degradation in the signal that is received by grantee for distribution
by grantee over the cable system.
E. The City shall be responsible for all prograinming requirements for the government channel,
including but not limited to scheduling, playback, tra.ining, staffing, copyright clearances, and equipment,
maintenance and repair, unless responsibility for administering the government channel has been
designated to a third party, which shall then become responsible for all progamming requirements under
this section.
F. The grantee shall provide the PEG channels as part of the cable service provided to any subscriher, at
no additional charge. If cbannels are selected through a menu system, the PEG channels shall be
displayed as prominently as commercial programming choices offered by grantee. A grantee will use
reasonable efforts to minimize the movement of City-designated PEG channel assignments and maintain
common channel assignments for compatible PEG programming.
G. At such time as a grantee converts its basic cable service tier from an analog to a digital format, the
City's PEG channels will be carried on the digital platform and grantee shall install, at its sole cost, such
headend equipment to accommodate such channels. Such PEG channels shall be accessed by subscribers
through use of standard digital equipment compatible with grantee's cable system.
Draft Cable Ordinance Page l 1 of 29
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H. Grantee ,vill remit to the Cit}• as a capital contribution in support of PEG capital requirements an
amount equal to thirty-five cents per subscriber per month to be paid to the City on a quarterly basis for
the life of the franchise.
The City shall allocate all amounts under this subsection to PEG capital uses exclusively. Grantee shall
not be responsible for paying the PEG capital contribution with respect to gratis or bad debt accounts.
Consistent with 47 C.F.R. § 76.922, grantee may, in its sole discretion, add the cost of the PEG capital
contribution to the price of cable services and to collect the PEG capital contribution from subscribers.
In addition, consistent with 47 C.F.R. § 76.985, all amounts paid as the PEG capital contribution may be
separately stated on subscribers' bills as a City of Spokane Valley PEG capital contribution. Upon
grantee's written request and due as agreed upon by both parties, the City shall provide the graotee with
documentation shawing expenditures for PEG capital use of the previous fiscal years' PEG capital
contribution and showing the budgeted use of the current year's PEG funding. ~ilie °..°=.f *'.°-C.*,
, gFMteeS
,
. •
1. Within ninety days of request, the grantee shall provide an estimate of costs associated with the
construction and activation of one return path capable af transmitting video programming to enable the
distribution of the City's specific government access progamming to subscribers on the multi-
jurisdictional PEG channel. The return line shall run from a location to be determined by the City to the
grantee's facilities. Within two hundred seventy days of the City's directive, the grantee shall construct
and activate a return line in accordance with the cost estimate previously provided. The Cit}, agrees to
pay the costs of the return line within sixty days of construction / acdvation and receipt of an invoice
from the grantee.
Section 15. AdoptinQ Spokane Valleti• Municipal Code Section 3.65.130. Spokane Valley
Municipal Code Section 3.65.130 is adopted as follows:
3.65.130 Institutional Network Connections.
L1pon request of the City, a grantee shall investigate and provide the City a plan with a cost estimate
based on either a managed network or the most cost efficient connection utilizing current technology to
accommodate the City's reasonable broadband capacity needs for a non-commercial connection between
tlie City's facilities. For the purposes of this section, non-commercial means private netvvork
communications from and among the City and other public ageneies and excludes leasing or reselling ttie
broadband capacity to a third party for any purpose. After receiving a request from the City, grantee
shall provide the City a plan, including an estimate of the construction costs, within ninety days. The
cost estimate shall include the fulty allocated constructioo cost from the nea.rest grantee identified fiber
access location to the requested site(s), including, but not limited to, site construction, fiber, labor,
materials and grantee provided equipment. The City shall pay all of grantee's design engineering costs
associated with development of the requested plan and cost estimate(s), if the City does not accepted the
plan for construction. To approve the gantee to perform the work, the City shall provide the grantee
with written authorization to complete the connectivity construction and a purchase order in the amount
of the cost estimate. Any corulectivity construction shall be performed and completed within six months
after the City authorizes the work be performed, unless the parties agee in writing to a different
completion date prior to commencement of the work in order to accommodate special considerations of
the City.
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Section 16. Adoptina Spokane Vallev Municipal Code Section 3.65.140. Spokane Valley
Municipal Code Section 3.65.140 is adopted as follows:
. 3.65.140 Parental Control.
A. A grantee shall provide subscriber controlled lockout devices (audio and visual) at a reasonable
charge to subscribers upon their request.
B. As to any program which is transmitted on a channel offered on a per channe] or per program basis,
grantee shall block entirely the audio and video portion of such program from reception by any
subscriber who so requests. Scrambling of the signal shall not be sufficient to comply with this
provision.
Section 17. Adontine Snokane Vallev Municinal Code Section 3.65.150. Spokane Valley
Municipal Code Section 3.65.150 is adopted as follows:
3.65.150 Recovery of Costs.
A grantee shall reimburse the City for all costs of one publication of an ordi.nance authorizing a franchise
made under this chapter in a local newspaper, and required legal notices prior to any public hearing
regarding the franchise, contemporaneous with its acceptance of the franchise.
Section 18. Adontina Snokane Vallev Municipal Code Section 3.65.160. Spokane Valley
Municipal Code Section 3.65.160 is adopted as follows:
3.65.160 Least Interference.
The City shall have prior and superior right to the use of its rights-of-way for installation and
maintenance of its facilities and other governmental purposes. Work by grantee in tbe right-of-way shall
be done in a manner that causes the least interference with the rights and reasonable convenience of
property owners and residents. The owners of all facilities, public or private, installed in or on such
public properties prior to the installation of the facilities of the grantee, shall have preference as to the
positioning and location of such utilities with respect to the grantee. Such preference shall continue in
the event of the necessity of relocating or changing the grade of any such right-of-way. Disputes between
the grantee and other parties over the use, pursuant to a franchise agreement, of the rights-of-way shall be
submitted to the City for recommended resolution.
, No franchise under this chapter shall, in any way, prevent or prohibit the City from using any of its
rights-of-way, or affect its jurisdiction over them or any part of them. The City hereby retains its full
police power to make all changes, relocations, repairs, maintenance, establishments, improvements,
dedications or vacation of same, including the dedication, establishment, maintenance, and improvement
of all new rights-of-way.
Section 19. Adoptiniz Suokane Vallev Municival Code Section 3.65.170. Spokane Valley
Municipal Code Section 3.65.170 is adopted as follows:
3.65.170 Construction Standards.
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All work authorized and required hereunder shall comply with all generally applicable City codes and
regulations. Grantee shall also comply with all applicable federal and state regulations, laws and practices.
Grantee is responsible for the supervision, condition, and quality of the work done, whether it is by itself
or by contractors, assigns or agencies.
Section 20. AdoptinQ Spokane Vallev Municioal Code Section 3.65.180. Spokane Valley
Municipal Code Section 3.65.180 is adopted as follows:
3.65.180 Restoration After Construction.
If in connection with the construction, operation, maintenance, upgade, repair or replacement of the cable
system, a grantee disturbs, alters, or damages aay public or private property, the grantee agrees t11at it shall
at its own cost and expense pay for any damage and replace and restore any such property to a condition
reasonably comparable to the condition eacisting imxnediately prior to the disturbance. Whenever grantee
disturbs or damages any right-of-way or other public properiy, grantee shall complete the restoration work
within a reasonable time as authorized by the City's Public Works Director.
Section 21. Adovting Spokane Vallev MuniciDal Code Section 3.65.190. Spokane Valley
Municipal Code Section 3.65.190 is adopted as follows:
3.65.190 Obstruction Permits Required.
Grantee shall apply for and obtain appropriate obstruction permits from the City pursuant to the Spokane
Valley Municipal Code. Grantee shall pay all generally applicable permit fees for the requisite City permits
and reimburse the City for all generally applicable fees incuned by the City in the examination, inspection, and approval of grantee's work.
Section 22. Adontiniz Snokane Vallev Municipal Code Section 3.65.200. Spokane Valley
Municipal Code Section 3.65.200 is adopted as follows:
3.65.200 Emergency Response.
The grantee shall mainta.in with the City an emergency response number providing an emergency 24-hour
response for the City to use in case of an emergency. After being notified of an emergency, grantee
shall cooperate with the City and make every effort to immediately respond with action to aid the
protection the health and safety of the public.
Section 23. Adopting Svokane Vallev Municipal Code Section 3.65.210. Spokane Valley
Municipal Code Section 3.65.210 is adopted as follows:
3.65.210 Hazardous Substances.
Grantee shall comply with all applicable state and federal laws concerning hazardous substances relating
to grantee's facilities in the right-of-way.
Section 24. Adoptiniz Spokane Vallev Municipal Code Section 3.65.220. Spokane Valley
Municipal Code Section 3.65.220 is adopted as follows: ,
3.65.220 Environmental.
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Grantee sball comply with all applicable state and federal laws concerning environmental protection
relating tv grantee's facilities irz the right-of-way.
5ec#ion 25. Adotot~niz Spokane Vallev Munici-oal Code Section 3.65.230. Spokane Valley
Municipal Cade Section 3.65,230 is adopted as fallows; -
3.65.2341VIovement and Reloca#ion af Facilities.
A. Relocation af facilities at the reguest of a third pac-ty.
1. If any removal, replacement, modifieation ar discorDection of the cable systern is required to
accommodate the canstruction, operation or repair of the- fscilities or equipment of another City
I cable franchise holder{s}, grantee shail, after at least thirty days advance written rtotice, take
a;,-tion to effec# the necessary changes requested by the responsible entity, as long as the other
franchise holder(s) pay for the grantee's time antl rnaterial costs associated with the project and
grantee is iss'ued a permit for such work by the City.
2. T~e grantee sha11, upon reasonable prior writ#en request of any subscriber, relocate its aertal
distribution cabie facilities undergsound, as Ion~ as tl~e subscriber pays for the grantee's ti~ne and
material costs assaciated with the project and grantee is -issued a permit far such vvork by the
City.
, 3. In the event ari und,erground conversi,on of cable facilities is required as parf of the street
` impravement condition(s) of a new 1and use development, nat associated with a City designated
capital improvement projecfi, a franchise shail in na way limit the grantee's right fia bil1 and
collect in advance all time and rnaterial costs assaciated with the undergraund conversion of the
I cable system frorn the persan responsible far the land use deuelopment praject.
4. At the request of any person holdi.ng a valid permit and upon reasonable advance notice and
payment by the permit hvlder of grantee's expenses of such femporary change, grantee shail
temporaa`aly raise, lawer or remove its facElities as necessary to accommodate a permittee of the
c1ty.
13. Relocation at Request ofthe City.
1. Upan at least sixty days prior wri,tten natice to grantee, the C-ity shall have the right to require grantee ta relocate any part of #he cable system within the rights-af-way ivhen the, safety, health
ar welfare of the public requires such change, and the expense thereof shall be paid by grantee, _
The City may, at its optivn, gravide more than sixty days natice. After receipt of such natice,
grantee shall complete relocation af its faci.lit`res at least firre days prior to camgnencernent of the
project nr an agreed upon date by both parties. S'hauld grantee fail to remove ar relocate any -
such facilities by the date established by the City, the City rnay effect such removal or relocation,
and the expense thereaf shall be paid b,y grantee, including all costs and expenses incurred by the
C-ity due to grantee's de3,ay. 1-f the City requires gxantee to relocate its faciiities located within
the rights-of-way, the City shall make a reasonable effort to provide grantee with an alternate
location within #he right-vf-Nvay. If public furi,ds are available to any person using such rights-of
way far the purpose of defi`aying #he cost of any of the foregoing, the grantee may make
' application fvr such funds.
Draft Cab1e Drdinance Fage 15 of 29
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2. In the case of relocation projects where the conversion of overhead utilities is within a City
capital improvement project, then the grantee shall participate in the joint trenching portion of
the project, and grantee shall pay to the City grantee's portion of the traffic control and trench
costs, including excavation and other associated costs, trench bedding, and backfill
commensurate `vith grantee's proportionate share of trench usage. However, if bids from the
City or it's designated contractor for placement of grantee's conduits and vaults/pedestals in the
supplied joint trench, in the reasonable estimation of the grantee are not acceptable, the grantee
shall have the option to utilize contractor(s) of its choice to complete the required work, so long
as use by grantee of its contractor(s) does not delay the City project. The City or it's designated
contractor shall coordinate with the grantee's contractor(s) to provide reasonable notice and time
to complete the placement of the grantee's facilities in the supplied joint trench.
3. Nothing in a franchise made under this chapter shall prevent the City from constructing any
public work or capital improvement. Further, the City shall have the right to require grantee to
relocate, remove, replace, modify or disconnect grantee's facilities and equiprnent located in the
rights-of-way or on any other property of the City in the event of an emergency or when
necessary to protect or further the health, safety or welfare of the general public, and such work
shall be performed at grantee's expense. Following notice by the City, grantee shall relocate,
remove, replace, modify or disconnect any of its facilities or equipment within any right-of.-way,
or on any other property of the City.
4. If the grantee fails to complete the above work within the time prescribed by the City, given
the nature and extent of the work, or if it is not done to the City's reasonable satisfaction, the ,
City may cause such work to be done and bill the reasonable cost of the work to the grantee, .
including all reasonable costs and expenses incurred by the City due to grantee's delay. In such
event, the City shall not be liable for any damage to any portion of grantee's cable system.
Grantee shall pay the City within ninety days of receipt of an itemized list of those costs. The
City shall give consideration to any circumstances outside the grantee's control preventing
grantee's completion of work.
Section 26. Adovting Spokane Vallev Municipal Code Section 3.65.240. Spokane Valley
Municipal Code Section 3.65.240 is adopted as follows:
3.65.240 Tree Trimming.
A grantee shall have the authority to conduct pruning and trimming for access to cable system facilities in
the rights-of-way subject to compliance with applicable City Code relating to the same as adopted or
amended. All such tr'vnming shall be done at the grantee's sole cost and expense. The grantee shall be
responsible for any damage caused by such trimming.
Section 27. Adoptina Snokane Vallev Municipal Code Section 3.65.250. Spokane Valley
Municipal Code Section 3.65.250 is adopted as follows:
3.65.250 Vacation.
The City may vacate any City road, right-of-way or other City property which is subject to rights granted .
by a franchise under this chapter, but the grantee shall be provided notice of such vacation proceedings ,
and the opportunity to secure future use rights as allowed under the City's Municipal Code. -
Draft Cable Ordinance _ Page 16 of 29
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Secfion 28. Adooting Suokane Vallev Municipal Code Section 3.65.260. Spokane Valley ,
Municipal Code Section 3.65.260 is adopted as follows:
3.65.260 Abaodonment of Grantee's Facilities.
No facility constructed or owned by a grantee may be abandoned without the express written consent of
the City.
Section 29. Adopting Spokane Vallev Municival Code Section 3.65.270. Spokane Valley
Municipal Code Section 3.65.270 is adopted as follows:
3.65.270 Maps, Books, and Records.
A. Grantee shall provide to the City upon request:
1. A route map that depicts the general location of the cable system facilities placed in the rights-
of-way. The route map shall identify cable system facilities as aerial or underground and is not
required to depict cable types, number of cables, electronic equipment, and service lines to
individual subscribers. The grantee shall also provide, if requested, an electronic format of the
aeriaUunderground facilities in relation to the right-of-way centerline reference to allow tbe City to
add this information to the City's GIS progam; and
2. A copy of all FCC filings Nvhich relate to the operation of the cable system in tbe franchise area.
B. To the extent such requests are limited to specific facilities at a given location within the franchise
area in connection with the construction of any City project, grantee shall cooperate with the City, upon
the City's reasonable request, to field locate its facilities in order to facilitate design and planning of City
improvement projects.
C. The City has the right to inspect books and records of grantee, which are reasonably necessary to
monitor a grantee's compliance with the provision of cable services. Within receipt of written notice
from the City to inspect a grantee's books and records under this section, the grantee shall within five
business days or a mutually agreeable date and time, accommodate the City's request at the grantee's
business office in the City, during normal business hours, and without unreasonably interfering with the
grantee's business operations. All such documents pertaining to financial matters shall be preserved and
maintained in accordance with grantee's standard record retention policy except for financial records
which are governed by SVMC 3.65.050(D).
D. The City has the right to request a copy of the books and records that are not identified as proprietary
or confidential. For purposes of this section, the terms "proprietary or confidential" include, but are not
limited to, information relating to the cable system design, customer lists, marketing plans, financial
information unrelated to the calculation of franchise fees or rates pursuant to FCC rules, or other
information that is reasonably determined by the grantee to be competitively sensitive.
1. The City shall have a right to inspect but the grantee shall not be required to release
information that it reasonably deems to be proprietary or confidential in nature provided that this
shall not prevent the release of such proprietary or confidential documents for purposes of any
enforcement proceeding where appropriate legal steps are available to address grantee's concems
Draft Cable Ordinance Page 17 of 29
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'
regarding confidentiality. In the event the grantee asserts that certain information is proprietary
or confidential in nature, the gantee shall identify generally the information which it deems
proprietary and confidential and the reasons for its confidentiality in writing to the City. Each
page of such information provided will be clearly marked as "proprietary and confidential." The
City agrees to treat any information disclosed by the grantee as confidential and only to disclose
it to those employees, representatives, and agents of the City that have a need to know in order to
enforce the franchise agreement, and who agree to maintain the confidentiality of all such
information. The grantee shall not be required to provide customer information in violation of
Section 631 of the Cable Act or any other applicable federal or state privacy law.
2. Information submitted to the City may be subject to inspection and copying under the
Washington Public Disclosure Act codified in RCW 42.56. The City shall timely provide a
grantee with a copy of any public disclosure request to inspect or copy
documentation/information wbich the grantee has provided to the City and marked as
"proprietary and confidential" prior to allowing any inspection and/or copying as well as provide
the grantee with a time frame, consistent with RCW 42.56.520, to provide the City with its
written basis for non-disclosure of the requested documentation/information. In the event the
City disagrees with the grantee's basis for non-disclosure, the City agrees to withllold release of
the requested documentation/information in dispute for a reasonable amount of time to allow
grantee an opportunity to file a legal action under RCW 42.56.540.
Section 30. Adoating Spokane Vallev Municipal Code Section 3.65.280. Spokane Valley
Municipal Code Section 3.65.280 is adopted as follows:
3.65.280 Reports.
A. File for Public Inspection. A grantee shall maintain at its business office, in a file available for public
inspection during normal business hours, those documents required pursuant to the FCC's rules and
regulations.
B. Complaint File and Reports. A grantee will keep an accurate and comprehensive file of all
complaints regarding the system and grantee's actions in response to those complaints in a manner
consistent tivith the privacy rights of subscribers. Upon thirty days written request, grantee `vill provide a
report to the City that contains total number and surnmary of all complaints received by category, lenbth
of time taken to resolve and action taken to provide resolution.
C. Annual Report. No later than March 31 st of each year, if requested by the City, grantee shall file a
written report with the City, which shall include:
1. a summary of the previous calendar year's activities in development of this system, including
but not limited to services begun or dropped, number of subscribers (including gains and losses),
homes passed, and miles of cable distribution plant in service (including different classes if
applicable);
2. an audited financial statement, including a statement of income, a statement of retained
earnings, a balance sheet, a statement of sources and applications of funds, a fixed asset
statement showing for each account or category, the original cost and accumulated depreciation
balances and activity, and a depreciation statement showing the detailed calculation of depreciation expense for the year. The statement shall include notes that specify all significant -Draft Cable Ordinance Page 18 of 29
DRAFT
. accounting policies and practices upon which it is based (including, but not limited to,
depreciation rates and methodology, overhead and intrasystem cost allocation methods, and basis
for interest expense). A summary shall be provided comparing the current year with previous
years since the begin.ning of the franchise. The statement shall contain a summary of franchise
fee payments and any adjustment thereto as specified in City Code. In any year the City requires
an audited financial statement pursuant to this subsection, and an audited financial statement in
compliance with this subsection is provided by a grantee, that grantee shall not be required to
submit another audited financial statement for that year which otherwise may be required.
3. a current statement of cost of any construction by component category;
4. a summary of complaints, identifying the number and nature of complaints and their
disposition;
5. if a grantee is a corporation, a list of officers and members of the board and the officers and
board members of any parent corporation;
6. a list of all partners or stockholders holding one percent or more ownership interest in a
grantee and any parent corporation; provided, however, that when any parent corporation has in
excess of one thousand shareholders and its shares are publicly traded on a national stock
exchange, then a list of the twenty largest stockholders of the voting stock of such corporation
shall be disclosed;
7. a copy of all of a grantee's written rules and regulations applicable to subscribers and users of
the cable system;
8. any additional information related to operation of the cable system as reasonably requested by
the City. D. Customer Service Reports. Grantee shall maintain a quarterly compliance report specific to the
system in the franchise area and shall provide such report to the City at the request of the City. Such
report shall demonstrate grantee's compliance with the customer service standards set forth herein.
E. Grantee shall, upon request of tbe City, make available to the Public Works Director a description of
construction plans for the following twelve months.
F. Grantee shall, upon request of the City, make available a copy of the final report on each proof of
performance test of each technical parameter defined in Part 76 of the Rules and Regulations of the FCC.
Section 31. Adoptinfz Svokane Vallev Municipal Code Section 3.65.290. Spokane Valley
Municipal Code Section 3.65.290 is adopted as follows:
3.65.290 Customer Service Standards
A. A grantee shall comply in all respects with the customer service standards contained herein.
B. A grantee shall comply at all times with all applicable federal, state and local laws- and regulations
regarding discrimination, as adopted or amended.
Tlra4 C`a'kla (lrriinanrP Paae 19 of 29
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C. In providing service, a grantee shall maintain a convenient local customer service location in either '
the City of Spokane Valley or the City of Spokane for receiving subscriber payments, handling billing questions, equipment replacement and dispensing customer service information. Also, the grantee will
endeavor to accommodate a bill payment location in the City as long as there is an acceptable 3`a party
vendor available to support the service in accordance with the grantee's business practices.
D. When similar complaints have been made by a number of subscribers, or where other evidence exists
which, in tbe reasonable judgnent of the City, casts doubt on the reliability or quality of the cable
service, the City, notwithstanding any other provisions of this franchise agreement, shall have the right
and authority to require that grantee test, analyze and report on the performance of the system relative to
applicable technical standards of the FCC. Upon 30-day prior tivritten notice from the City, the grantee
shall fully cooperate with the City in performing such testing and shall prepare a written report of the
results, if requested.
E. A grantee shall satisfy the consumer protection and service standards as outlined below.
1. Cable system office hours and telephone availability:
a. Grantee will maintain a local, toll-free or collect call telephone access line which will
be available to its subscribers riventy-four hours a day, seven days a week.
i. Trained grantee representatives will be available to respond to customer
telephone inquiries during normal business hours.
ii. After normal business hours, the access line may be answered by a service or _ an automated response system, including an answering machine. Inquiries
received after normal business hours must be responded to by a trained grantee
representative on the next business day.
b. Under normal operating conditions, telephone answer time by a customer
representative, including tivait time, shall not eYCeed thirty seconds when the connection
is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds.
These standards shall be met no less then ninety percent of the time under normal
operating conditions, measured on a quarterly basis.
c. Grantee shall possess equipment to measure compliance with the telephone answering
standards above.
d. Under normal operating conditions, the customer will receive a busy signal less than
three percent of the time.
e. Customer service center and bill payment locations will be open at least during
normal business hours.
2. Installations, Outages and Service Calls. Under normal operating conditions, each of the
following standards will be met no less than ninety-five percent of the time measured on a
quarterly basis:
a. Standard installations will be performed within seven business days after an order has been placed.
Draft Cable Ordinance Page 20 of 29
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i. The "appointment window" alternatives for insta.llations, service calls and
other installation activities will be either a specific time or, at maximum, a four-
hour time block during normal business hours. (grantee may schedule service
calls and other installation activities outside of normal business hours for the
express convenience of the customer.)
ii. Grantee may not cancel an appointment with a customer after the close of
business on the business day prior to the scheduled appointment.
iii. If grantee's representative is running late for an appointment with a customer
and will not be able to keep the appointment as scheduled, the grantee shall use
its best efforts to contact the customer prior to the time of the scheduled
appointment. The appointment will be rescheduled, as necessary, at a time which
is convenient for the customer.
iv. Under normal operating conditions, if grantee cannot perform installations
within the times specified in applicable customer standards, the grantee shall
offer the subscriber a credit equal to the charge for a standard installation or
other compensation of equal or greater value. For non-standard installation,
grantee shall attempt to contact a subscriber requesting an estimate of charges
within seven business days of receiving the request by the subscriber. This
subsection does not apply to the introduction of new products and services when
grantee is utilizing a phased introduction.
b. Excluding conditions beyond the control of grantee, grantee will bebin working on
"service interruptions" promptly and in no event later than twenty-four hours after the
interruption becomes known. Grantee must begin actions to correct other service
problems the next business day after notification of the service problem. Grantee shall
resolve all service interruptions to the eatent reasonably possible within forty-eight hours
under normal operating conditions.
i. In those cases where service is not restored within twenty-four hours due to
unusual circumstances, the reasons for the delay shall be fully documented in an
outage log.
ii. Under normal operating conditions, if after twenty-four hours service is not
restored to a subscriber, grantee shall, upon a subscriber's request, provide a
refund or credit or other compensation of equal or greater value.
iii. As subscribers are connected or reconnected to the system, grantee shall, by
appropriate means such as a card or brochure, furnish general subscriber
information (including, but not limited to, terms of service and procedures for
making inquiries or complaints, including the name, address and local telephone
number of the employee or employees or agent to whom such inquiries or
complaints are to be addressed) and fumisb infonnation conceming the City
office responsible for the administration of the franchise agreement, including
the address and telephone number of said office.
3. Communications between grantee and subscribers.
nraft Cahle nrdinance Paae 21 of 29
DRAFT
a. Notifications to subscribers.
i. Grantee shall provide Nvritten information on each of the following areas at the
time of installation of service, at least annually to all subscribers, and at any time
upon request to subscriber or the City:
1. Products and services offered.
2. Prices and options for programming services and conditions of
subscription to programming and other services.
3. Installation and service maintenance policies.
4. Instructions on how to use the cable service.
5. Channel positions of the programming carried on the system; and
6. Billing and complaint procedures, including the address and
telephone number of the City.
b. Rate/Programming Changes.
i. Subscribers will be notified of any changes in rates, programming services or
channel positions as soon as possible in writing. Notice must be given to
subscribers a minimum of thirty days in advance of such changes if the changes
are within the control of the grantee. In addition, the grantee shall notify
subscribers thirty days in advance of any significant changes in the other
information required by this section. Grantee shall not be required to provide ;
prior notice of any rate changes as a result of a regulatory fee, franchise fee or other fees, tax, assessment or charge of any kind imposed by any federal agency,
state or City on the transaction between the grantee and the subscriber.
ii. Grantee shall provide a qualified discount program for senior and disabled
customers.
iii. All programming decisions remain the discretion of grantee, provided that
grantee noti£'ies City and subscribers in Nvriting thirty days prior to any channel
additions, deletions or realignments directed to each subscriber individually
through mailed notice or as an insert or addendum to the subscriber's monthly
bill, email or other means reasonably calculated to give the subscriber and the
City advanced notice, and further subject to grantee's signal carriage obligations
hereunder and pursuant to 47 U.S.C. § 531-536, and further subject to City's
rights pursuant to 47 U.S.C. § 545. Location and relocation of the PEG channels
shall be governed by the franchise agreement, and further to the programming
category requirements contained within the franchise agreement.
c. Billing.
i. Bills will be clear, concise and understandable. Bills must be fully itemized,
with itemizations including, but not limited to, basic and premium service
charges and equipment charges. Bills will also clearly delineate all activity .
during the billing period, including optional charges, rebates and credits. Tlraff C`ahla [1rdinanr.P Page 22 of 29
DRAFT
ii. Billing complaints shall be responded to promptly, but in no event later than
within seven days of receipt.
d. Refunds. Refund checks will be issued promptly, but no later than either:
i. the subscriber's next billing cycle following resolution of the request or thirty
days, whichever is earlier; or
ii. the return of the equipment supplied by grantee if service is terminated.
e. Credits. Credits for service will be issued no later than the subscriber's next billing
cycle following the determination that a credit is warranted.
f. Subscriber Charges. A list of grantee's current subscriber rates and charges for cable
service shall be maintained on file with City and shall be available for public inspection.
F. A grantee shall comply with all applicable federal and state privacy laws, including Section 631 of the
Cable Act and regulations adopted pursuant thereto.
Section 32. AdovtinE Snokane Vallev Municinal Code Section 3.65.300. Spokane Valley
Municipal Code Section 3.65.300 is adopted as follows:
3.65.300 Cable Advisory Board.
City reserves the right to maintain a Cable Advisory Board for advisory purposes only. The grantee
agrees to cooperate with reasonable requests for information, through the designated City representative,
to support the Cable Advisory Board.
Sectioo 33. AdoptinQ Spokane Vallev Municipal Code Section 3.65.310. Spokane Valley
Municipal Code Section 3.65.300 is adopted as follows:
3.65.310 City Ordinances and Regulations.
In the event of a conflict beriveen the Municipal Code and regulations and the terms of a franchise granted
under this chapter, the terms of the franchise shall control subject to the limitation of the City's exercise of
the police po-vvers set fortb below. Subject to federal and state preemption, the material terms and
conditions contained in the franchise may not be unilaterally altered by the City through subsequent
amendments to any ordinance, regulation, resolution or other enactment of the City, except within the lawful
exercise of the City's police po-vver. Grantee has the right to cballenge any City ordinance or regulation that
conflicts with its rights under a franchise. A gantee's rights under a franchise are subject to the police
powers of the City to adopt and enforce ordinances necessary to protect the health, safety and welfare of the
public, and grantee agrees to comply with all applicable laws and ordinances enacted by the City pursuant to
such power so long as the same do not unduly discriminate against grantee.
Section 34. Adontin Sookane Vallev Municinal Code Section 3.65.320. Spokane Valley _
Municipal Code Section 3.65.320 is adopted as follows:
3.65.320 Indemnification.
PaaP 7I nf ?9
DRAFT A grantee shall, at its sole cost and expense, indemnify and hold harmless the City, its officials, boards, . '
commissions, agents and employees against any and all third party claims, suits, causes of action,
proceedings, and judgments for injury, loss, or damage arising out of the construction, reconstruction,
use, operation; ownership and maintenance of the cable system under a franchise agreement, except that
no such requirement shall apply where such claims, suits, causes of actions, proceedings, and judgments
for damage are occasioned by the active negligence, gross negligence or intentional acts of the City or its
officials; boards, commissions, agents and employees while acting on behalf of the City. These damages
shall include, but not be limited to, claims made against the City by the franchisee's employees from
which the franchisee would otherwise be immune under Title 51 RCW, penalties arising out of copyright
infringements and damages arising out of any failure by the grantee to secure consents from the owners,
authorized distributors or licensees of programs to be delivered by the grantee's cable system whether or
not any act or omission complained of is authorized, allowed, or prohibited by a franchise agreement.
Indemnified expenses shall include, but not be limited to, all out-of-pocket expenses, such as costs and
attorneys' fees, and shall also include the reasonable value of any services rendered by the Office of the
City Attorney, or any outside consultants employed by the City. Grantee shall not be required to provide
indemnification to City for programming cablecast over the access channel administered by City.
The City shall give the grantee timely written notice of any claim or of the commencement of any action,
suit or other proceeding covered by the indemnity in this section, but failure to give notice is not a
defense to the indemnification obligations except to the extent of actual prejudice. In the event any such
claim arises, the City or any other indemnified party shall tender the defense thereof to the grantee and
the grantee shall have the obligation and duty to defend, through services of competent counsel
satisfactory to the City, settle or compromise any claims arising thereunder. If the City determines that it
is necessary for it to employ separate counsel, the costs for such separate counsel shall be the
responsibility of the City. -
Section 35. Adontin2 Snokane Vallev Municipal Code Section 3.65.330. Spokane Valley
Municipal Code Section 3.65.330 is adopted as follows:
3.65.330 Insurance.
A. Upon the granting of a franchise agreement under this chapter and following simultaneously with the
filing of the acceptance of a franchise agreement and at all times during the term of a franchise
agreement, the grantee shall obtain, pay all premiums for, and deliver to the City, written evidence of
payment of premiums for and a certificate of insurance, naming the City as an additional insured, with a
company licensed to do business in the State of Washington with a rating by A.M. Best and Co. of not
less than "A" or equivalent, for the following:
1. A comprehensive commercial or general liability insurance policy or policies, issued by an
insurance carrier licensed to do business in the State of Washington. Said policy or policies shall
pay on behalf of and defend the City, its officials, boards, commissions, agents or employees
from any and all claims by any person whatsoever (including the costs, defense costs, attorneys'
fees and interest arising therefrom) on account of personal injury, bodily injury or death of a
person or persons or damages to property occasioned by the operations of the grantee under a
£ranchise agreement, or alleged to have been so caused or occurred, with a minimum combined
single limit of $1,000,000 per occurrence, and $2;000,000 general aggregate for personal injury,
bodily injury and property damage.
2. A comprehensive automobile liability insurance policy or policies, issued by an insurance '
carrier licensed to do business in the State of VVashington. Said policy or policies shall pay on
n,.n4 r"Wo Page 24 of 29
DRAFT
•behaif of amd aefena tne ciry, its officials, boards, commissians, agents or emplayees from any
and all claims by any person whatsoever (includiag -the costs, defense casts, attorneys' fees and
interest arising therefrom) for badily injury and praperty damage accasianed by any vehicle
operatian of the grantee, or alleged to have been sa caused, or accurred, with a minimum liabxlity
of $1,000,000 per person, and $5,000,000 in any one accident or occurrence.
B. Not less_ than thirty days priar to its expiration, grantee shall deliver to City, a substitute, renewal or
replacement policy or band conforming to the provisions ofthis Chapter.
Sectinn 36. Adooting SDokane Vallev MuniciDal Code Section 3.65.340. Spokane Va1ley
Municipal Code Section 3.65,340 is adapted as follows; _
3.65.340 Performance Buud.
A. Within sixty days of the effective date of a franchise, grantee will provide a performance bond ta the
City in the tvtal sum of $250,000, which vvill, rCmairr in e#fect far the #erm of the franchise. The
perfarmance bond is ta ensu:re the faithful perforinance of grantee's vbligatians under the franchise
including the paymenfi by the grantee of any penalties, claims, 1iens, fees, vr taxes due €he City Nvhich
arise by reason of #he operation, maintenance, or canstruction of the cable system with,in the franchise
area.
B. If a f'ranchise is terminated, or upan expiratian or renewal, ar transfer of a franchise, the City wiil
- return the original bond or sign #he n.ecessary documentation #o release the bond prnmptly if grantee does
, not owe funds to the City ar is not in default ofa rnaterial provision of the fratrchise.
Section 37. Ado~tin~ Spolcane Vallev Munic;na] Code Section 3.65.350. 5polcane Valley
Municipal Code Section 3.65.350 hs adopted as fallows:
3.65.350 Rem-edies to Enfarce Campliance.
A. xhis sectiofl does not apply to revocation of a franchise agreement. Whenever the City seeks to
enforce a franchise agXeement, it shal,l first provide wxitten notice to the grantee of the nature of #,he
problern and requested actian, together with any applicable time framc for response. Any time limits
here or in a franchise agreement rnay be madif ed by wntten stigu'lation of the City and grantee, except
time limits relating to revocation of a franchise agreement or where atherwise required by 1aw must be
approved 6y the city council.
B. Except in case of urgency or public need relatan,g to managernent of the public right-af-wsy as
reasonably determined by the Cifiy, the grantee has thirty days fxom receipt of such notice to respond -in
writing to the City official sending #he notice:
1, contesting it; or
2. accepting it and agreeing fo cu:re as requested within titrke limits specified; or
3. requesting additional time or ❑ther modificakions. In such event, grantee shall promptly take
all reasonable steps to cure the default, keeping the City inforrrhed as to the steps tv be taken and
, a prajected completian date.
Tlrn4 f'aWa OrdirhanrSP Pd2e 25 of 29
DRAFT
C. If the City is not satisfied with the grantee's response, both parties shall meet informally to discuss _
the matter. If these discussions do not lead to resolution of the problem, the City shall notify the grantee
in writing. Grantee may thereafter request a hearing thereafter as provided in this franchise.
D. No provision of a franchise is intended to affect the right of either party to seek judicial relief from a
violation of any provision of a franchise, or any regulation or directive under a franchise. The existence
of otber remedies under a franchise does not limit the right of either party to recover monetary damages,
or to seek judicial enforcement of obligations by specific performance, injunctive relief or mandate, or
any other remedy at law or in equity.
Section 38. Adoatin2 Sookane Vallev Municinal Code Section 3.65.360. Spokane Valley
Municipal Code Section 3.65.360 is adopted as follows:
3.65.360 Liquidated Damages.
A. Because grantee's failure to comply with the provisions of a franchise agreement will result in damage
to the City and because it will be impractical to determine the actual amount of such damages, the City
and grantee hereby agree upon and specify certain amounts set forth hereaf.ter in this section which
represent both parties' best estimate of the damages. Damages associated with non-payment of franchise ,
fees are not subject to this section.
B. The City shall specify any damages subject to this section and shall include such information in the
notice sent to grantee required under SVMC 3.65.350. Such a notice may provide for damages sustained
prior to the notice where so provided, and subsequent thereto pending compliance by grantee. C. To the extent that the City elects to assess liquidated damages as provided in this section, and such
liquidated damages have been paid, the parties agree that this shall be the City's sole and exclusive
damage remedy in lieu of actual damages; provided, however, this shall not limit the right of the City to
seek equitable or other relief as reserved in SVMC 3.65.370.
D. Unless otherrvise provided, liquidated damages do not accrue after the tiinely filing of a request for
hearing by grantee until the time of a decision from the hearing. Nothing in this section prevents the
parties from settling any dispute relating to liquidated damages by mutual stipulation.
E. Grantee may cure the breach or violation within the time specified to petition for review to the City's
satisfaction, whereupon no liquidated damages are assessed.
G. After fulfilling the procedure required under SVMC 3.65.350, grantee has thiriy days to pay such
amounts, or grantee may seek review of any assessment of liquidated damages under SVMC 3.65.360.
Liquidated damages shall be immediately payable from the performance bond, if review is not sought or
if not paid within the thirty day period by the grantee.
G. Schedule of Liquidated Damages. Liquidated damages are set as follows. All amounts accrue per
day, but not beyond tbe number of days to exceed the amount of $10,000 per twelve month period unless
specifically provided. Nothing requires the City to assess liquidated damages, acting in its sole
discretion, but such event does not operate as waiver or estoppel upon the City. Damages resulting from
failure to pay franchise fees or PEG capital contributions may be recovered in whole, without limitation. .
Draft Cable Ordinance Page 26 of 29
DRAFT
H. Pursuant to the requirements outlined herein, liquidated damages shall not exceed the following
amounts:
1. Five hundred dollars per day for failure to provide cable service as promised in Section
3.65.070 of this chapter; one hundred dollars per day for material departure from the FCC
technical performance standards; fifty dollars per day for failwe to provide the PEG channel or
any PEG fee related thereto which is required hereunder; one hundred dollars per day for each
material violation of the customer service standards; twenty five dollars per day for failure to
provide reports or notices as required by this chapter; and one hundred dollars per day for any
material breaches or defaults not enumerated herein.
2. Where grantee has three or more of the same violation or breach events (an "event" may
involve multiple customers, but is discrete in time or circumstances) within any twelve month
period, all applicable damages amounts are doubled.
Section 39. Adoptine Spokane Vallev Municipal Code Section 3.65.370. Spokane Valley
Municipal Code Section 3.65.370 is adopted as follows:
3.65.370 Hearings.
Grantee may request a hearing as follows:
A. Grantee files a written request within fourteen days of receipt of a decision it wants reviewed with the
City Manager. The request does not stay the effect of the decision or obligation to comply or exercise of
any remedy available to the City except as otherwise provided. The City Manager may conduct the
hearing or appoint an alternate hearings officer, who shall not be the person issuing the order or such
person's subordinate. For matters exceeding $25,000 reasonably estimated value in controversy as
determined by the City Manager, the grantee may file a request that the City Hearings Examiner conduct
the hearing. A reasonable filing fee may be set by the Hearings Examiner or generally applicable
ordinances.
B. The hearing may be informal and shall be conducted within twenty days, with at least ten days prior
notice to both sides. The official conducting the hearing is responsible to keep a record of any materials
submitted and shall record the hearing by video or audio tape, for matters exceeding $25,000 reasonable
estimated value amount in controversy. A written decision shall be issued within ten days. Either party
may appeal the decision to a court of competent jurisdiction within thirty days. .
C. Except where otherwise provided, at the conclusion of the City bearings process, if grantee remains in
default, it shall correct said default in fifteen days or as otherwise ordered by the City. In the event the
grantee does not ciue within such time to the City's reasonable satisfaction, the City may:
1. seek specific performance of any provision that reasonably lends itself to such remedy as an
alternative to damages, or seek other equitable relief; andlor
2. assess liquidated damages resulting from grantee's default if not already done or await the
conclusion of the judicial process.
D. Where grantee seeks judicial review and ultimately prevails, any money judgment against the City
shall be paid or may thereafter be offset by grantee, in grantee's discretion, against further franchise fee
r._..a n,.ti.i,, n..a.,,,.,,.e PaoP 77 nf 79
DRAFT
payments due to the City. In such event, grantee shall notify the City at least sixty days prior to apply the ' offset.
E. Nothing in this section limits the City's right to seek to revoke a franchise agreement in accordance
with SVMC 3.65.380.
Section 40. Adoptin%z Spokane Vallev Municipal Code Section 3.65.380. Spokane Valley
Municipal Code Section 3.65.3 80 is adopted as follows:
3.65.380 Revocation. -
A. The City may revoke a franchise agreement made under this chapter and rescind all rights and
privileges associated therewith in the following circumstances:
1. Grantee abandons the cable system, fails to cure a non-payment of a quarterly franchise fee
within 30 days of the required payment date, or terminates the cable system's operations; or
2. Grantee has a pattern of failing to perforrn the material obligations listed under SVMC
3.65.360(8); or
3. Grantee attempts to evade any material provision of the franchise agreement or practices any
fraud or deceit upon the City or subscribers.
B. Prior to revocation of a franchise agreement, the City shall give written notice to the grantee of its
intent to revoke the franchise agreement, setting forth the exact nature of the noncompliance. The '
grantee shall have thirty days from such notice to object in writing and to state its reasons for such -
objection and provide any explanation. In the event the City has not received a timely and satisfactory
response from the grantee, it may then seek a revocation of the franchise agreement by the City Council
in accordance with this section.
C. The grantee may file a revocation hearings request within 14 days of the City's written notice of intent
to revoke the franchise with the City Hearings Examiner. The filing fee shall be established by separate
resolution, and is considered an appeal of an administrative decision. Any revocation hearing under this
subsection shall be consistent with SVMC 17.90, except as specifically set forth below. This shall
provide the grantee a fair opportunity for full participation, including the right to be represented by legal
counsel, and to introduce evidence. Within 20 days of the hearing, the Hearing Examiner shall issue a
recommendation to the city council. At the next available city council meeting with notice provided to
the grantee, the city council shall review the City Hearing Examiner's record and recommendation,
allowing the grantee an opportunity to state its position on the matter reserving the right to set reasonable
time limits. Within sixty days after the review, the city council shall determine whether to revoke the
franchise agreement; or if the breach at issue is capable of being cured by the grantee, direct the grantee
to take appropriate remedial action within the time and in the manner and on the terms and conditions
that the city council determines are reasonable under the circumstances. The city council shall issue a
written decision and shall transmit a copy of the decision to the grantee. Any appeal of the decision by
the city council shall be to Spokane County Superior Court within tbirty (30) days of adoption of the
decision. Upon timely appeal, the effect of the revocation is stayed pending final judicial resolution, but
this shall not affect accrual of penalties or the right of the City to take any other enforcement action,
including curing the default at grantee's expense and liability, also subject to judicial review. The parties
shall be entitled to such relief as the court may deem appropriate. _
nraft Cahle nrdinance Pau 28 of 29
DRAFT
D. The city council may in its sole discretion take any lawful action that it deems appropriate to enforce
the City's rights under the franchise agreement in lieu of revocation.
Section 41. Adoptiniz Spokane Vallev Municipal Code Section 3.65.390. Spokane Valley
Municipal Code Section 3.65.390 is adopted as follows:
3.65.390 Conditions of Sale.
If a renewal of a franchise agreement is denied or a franchise agreement is lawfully terminated, and tbe
City lawfully acquires ownership of the cable system or by its actions lawfully effects a transfer of
ownership of the cable system to another person, any such acquisition or transfer shall be at a price
determined pursuant to the provisions of the Cable Act.
Section 42. Adopting Spokane Vallev Municinal Code Section 3.65.400. Spokane Valley
Municipal Code Section 3.65.400 is adopted as follows:
3.65.400 Transfer of Rights.
A franchise granted under this chapter may not be assigned or transferred without the written approval of
. the City pursuant to the provisions of the Cable Act. However, grantee can assign or transfer a franchise
without approval of but upon notice to the City to any parent, affiliate or subsidiary of grantee or to any
entity that acquires all or substantially all the assets or equity of grantee, by merger, sale, consolidation or
othenvise and for transfers in trust obtained to finance construction or operations of a cable system by
pledging the system as collateral.
Section 43. Severabilitv. If any section, sentence, clause or phrase of this Ordinance should
be held to be invalid or unconstitutional by a court of competent jurisdiction, such invalidity or
unconstitutionality shall not affect the validity or constitutionality of any other section, sentence, clause
or phrase of this Ordinance.
Section 44. Effective Date. This Ordinance shall become effective five days after
publication of the Ordinance, or a summary thereof, in the official newspaper of the City.
Adopted this day of . 2009.
City of Spokane Valley
Mayor, Richard Munson
ATTEST:
City Clerk, Christine Bainbridge
Approved as to Form:
Office of the City Attorney
Draft Cahle Ordinance Page 29 of 29
CITY OF SPOKANE VALLEY
Request for Council Action
Meeting Date: September 15, 2009 City Manager Sign-off:
Item: Check all that apply: ❑ consent ❑ old business ❑ new business ❑ public hearing
Z admin. report ❑ pending legislation ❑ info only
AGENDA ITEM TITLE: Changes to the fee resolution
GOVERNING LEGISLATION: The current resolution is 08-22 which was passed in December
of 2008, and was effective January 1, 2009.
PREVIOUS COUNCIL ACTION TAKEN: Each year the council passes a resolution to adjust
fees so that most city costs can be recovered for services provided to others. Staff also
recommends the deletion and addition of fees when conditions warrant the change.
BACKGROUND: Staff has reviewed the proposed changes and grouped them into two
categories:
1. Additions - new fees
+CenterPlace event fees +Wedding pictures at Mirabeau Park
2. Changes to existing fees
+Park fees
+Security alarm fees
+Fire District schedule C, Plans Check fees
+Mechanical and Plumbing fees
There may be additional fee changes in early 2010.
OPTIONS: Options include: 1.) Direct staff to proceed with an updated resolution; 2) Proceed
with some of the fee changes; 3) Do not make any changes
RECOMMENDED ACTION OR MOTION: No action at this time. This item will return to the
agenda on October 20 for additional discussion.
BUDGET/FINANCIAL IMPACTS: An estimated increase in city revenue of $15,000, to cover
increased costs, is expected during 2010
STAFF CONTACT: Ken Thompson, Finance Director
_ ATTACffiVEENTS:
CITY OF SPOKANE VALLEY
Request for Council Action
Meeting Date: September 15, 2009 City Manager Sign-off:
Item: Check all that apply: ❑ consent ❑ old business ❑ new business ❑ public hearing
❑ information X admin. report ❑ pending legislation
AGENDA ITEM TITLE : Public Notice for legislative, area-wide zoning changes
GOVERNING LEGISLATION:
PREVIOUS COUNCIL ACTION TAKEN: N/A
BACKGROUND: At a recent council meeting, staff presented the first reading of an ordinance
that would make changes to the Spokane Municipal Code consistent with Comprehensive Plan
Amendments where the Community Facility designation was replaced citywide with
designations consistent with adjacent properties. After the meeting, a citizen had a concern that
his church had been "rezoned" without proper notification. Council members requested that all
affected properties be notified before the second reading of the ordinance.
The discussion tonight will be to clarify the council's intent for this particular action and for
similar legislative actions in.the future.
The public notification process is different depending on if the decision is quasi-judicial or
legislative. A quasi-judicial decision is made regarding a particular property. In this jurisdiction,
it is usually made by the Hearing Examiner. Examples of quasi judicial actions are individual
rezones and subdivisions. The public notice requirements include notification of the property
owner and surrounding properties.
A legislative decision is area-wide or policy based. The City Council makes legislative decisions.
Examples include changes to the Comprehensive Plan Map, policy changes and municipal text
code changes, and area-wide zoning changes made to implement changes to the
Comprehensive Plan map. Public notice requirements for legislative changes do not require
property owners to be notified individually. Notices are published for city wide consumption.
It is understandable that the council would like to provide property owners with individual
notification when a change is made that impacts their property. The policy question is at what
point should individual notices be sent? In this particular case the change impacts over 400
properties across the city. The cost of individual notice is a little over $1000 for postage and
supplies that is not budgeted. That does not include staff time.
There is also the question of setting a precedent. Will the City notify all property owners in the
future for legislative actions? Will surrounding properties be notified? If so, is this only for
zoning map changes or for any change to zoning requirements?
OPTIONS:
RECOMMENDED ACTION OR MOTION:
BUDGET/FINANCIAL IMPACTS:
STAFF CONTACT: Kathy McClung, Community Development Director
ATTACHMENTS
CITY OF SPOKANE VALLEY
. Request for Council Action
Meeting Date September 15, 2009 City Manager Sign-off:
Item: Check all that apply: ❑ consent ❑ old business ❑ new business ❑ public hearing
❑ information Nadmin. report ❑ pending legislation
AGENDA ITEM TITLE : False Alarm Administer ContracURFP
GOVERNING LEGISLATION: Chapter 7.20 Alarm Systems (Revised)
PREVIOUS COUNCIL ACTION TAKEN: Council directed staff to proceed with re-drafting the
alarm code provisions to allow contracting with a private company to manage false alarms,
including proceeding with an RFP process.
BACKGROUND:
On February 10, 2009, Police Chief VanLeuven presented information to Council regarding
false alarms and the City code sections governing them, explaining the pros and cons, problems
with the current system and potential solutions, which he explained would be more cost efficient.
He discussed contracting with a private company to handle false alarm responses, registration,
fines, and the collection of fines. As an example, the Chief discussed the company the City of
Spokane contracts with called Public Safety Corp. /"CryWolf." He described the process as it
would be handled by a private company. Outsourcing would be anticipated to remove the
courts from the equation, thus saving court time, clerical time, and taxpayer dollars. The
objective would be to reduce the number of false alarms, free up officers' time to deal with other
services, and un-clog the court.
City staff recently determined that rather than piggyback on the contract the City of Spokane
has with the Public Safety Corp. /"CryWolf," it would need to enter into a competitive process
open to all qualified contractors providing such services. Additionally, staff was directed to
proceed with crafting a new alarm code modeled closely to Spokane's.
The RFP process has taken place and PCF/"CryWolf' was the only response received.
This will necessitate a change of the City's false alarm ordinance, which is being handled as a
separate action item.
OPTIONS:
RECOMMENDED ACTION OR MOTION: Place on a regular meeting agenda for motion
consideration.
BUDGET/FINANCIAL IMPACTS: None
STAFF CONTACT: Rick VanLeuven, Chief of Police
Cary Driskell, Deputy City Attorney
ATTACHMENTS: Memorandum on status of False Alarm RFP.
TO: City Manager Dave Mercier
' . FROM: Chief Rick VanLeuven
RE: False Alarms RFP/Contract
DATE: September 9, 2009
The RFP went out on July 17, 2009. We received one response, from Public Safety Corp.
(PCF)/ "CryWolf." Proceeding with contracting out this service makes sense both financially and
to provide a higher level of customer service.
❖ Ten years experience implementing false alarm reduction in programs for 170 clients,
including 3 Washington agencies.
❖ CryWolf technotogy is used to track alarm system permits, bill, and collect alarm
registration and false alarm fees, and administer alarm awareness classes throughout
the City of Spokane Valley.
❖ Already successfully interfaced with the Spokane County Northrop Grumman CAD
system. .
❖ CryWolf offers a wide variety of on-line access, available to the citizen, City of Spokane
Valley, and Spokane Valley Police including public on-line tutorials on how to reduce
false alarms.
Comprehensive Public Awareness Campaign - CryWolf will work with the' City of
, Spokane Valley to design and implement a comprehensive public information campaign
to ensure the highest degree of compliance and public support.
❖ The initial data on alarm registrations can be obtained directly from Alarm Monitoring
companies.
❖ Direct deposits to local banks of our choice.
❖ Daily reports available to City of Spokane Valley, Spokane Valley Police Department,
and citizens.
❖ Annual registration fees for residential are $25 and commercial are $35. Through this
registration process, PCS collects valuable business and residential contact information,
which provides the necessary data for law enforcement to give efficient service.
❖ In 2008, the City of Spokane Valley had 269 residential alarms and 685 business alarms
plus 101 school alarms. If we would have used PSC in 2008 at Spokane Police
Department's rate of $85 (residential) and $165 (commercial), the cost recovered for the
City of Spokane Valley would be approximately $152,555. With PCS receiving 25%
($38,138.75), the net recovered would have been $114,416.25. The net amount
recovered in 2008 under the current system was $14,816.81, a difference of $99,599.44.
This does not include approximately $30,000 per year that would be collected in _
registration fees. .
❖ CryWolf clients have benefitted from false alarm reductions of 40%, 50%, 60% and
more. In 2008, we received approximately 1055 false alarm calls with each call
averaging 30 minutes, for a total of 527.5 hours. At a 50% reduction, for 2008, it would
have resulted in 263.75 hours that could be redirected to other police issues. As shown
in the following table, in two years, significant progress was achieved by the City of
Spokane:
City of Spokane, WA (pop. 210,000) '
Metrics ~ Before CryWolf ~ After CryWolf
Number of False Alarms ~ 6,800 ~ 21250
Annual False Alarm Revenue ~ 0 ~ $410,000
Collection Rate ~ 0 ~ 92%
❖ PCS provides the infrastructure, resources, and large-scale systems experience
necessary to operate a program that will help the City reduce false alarms, increase
service levels, expand the use of innovative technologies, and increase cost recovery.
.
2007I2008 Gomparison: Number af Alarms far Valley of Spokano
700
No Penaaky Fee
630
616
600 - - -
500
~
~ 400 ~ ❑2oaz
~ 02008
4 _
~
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213
200 - . •
100 - 70 55
ao
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0_ , , 1 st alarm 2nd alarm 3rd alarm 4tlilabave aiarm
Annua[ Report; Januacy - De-cember
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CrywolfO Provides Complete False
,
Alarm Management Solutions Tailored
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for Individual Communities
Two Aiternatlve Approaches: _ ~ ~ - ~-,y
-
, _ -
► Systems for Departments to Operate
► Enforcement Programs as an Outsource Servlce
:
In most areas of the country, laK► enforcement resources are
unfortunately scame. When combined with the grmvi,-,, ;
, -
demand for services by individual communities,
sovernments continuallv ask Aoei~cies to do more «-iii1 less,
- -
' ' ~
In this conbext, non-critical calls for service, such as false
alarms, dearease the amount of time that officers can spend
FALSE ALARi'Jl PROSLENi:
responding to true emergencies and reduce the number of
staff that can work pmactively to prevent crhne. This t- Alarms comprise 109G -1596 of emergency
environment also places officer and public safety at cails for service
increased risk. 9596 - 99+90 of all alarms are false
• Public safetY
For more than seven years, we have helped local False alarms divert scarce
resourres from true emergendes & wasbe
governments enforce False Alarm Qrdinances by providing n-Mong of taw enforcement dollars
false alarm management solutions. In every case, our
technology and services have helped these Jurisdictions ~ False Alarms increase offloer and public
safety risks
reduce faise alarnis, in~crease collections and improve
effidency. Today, we are the leadfng provider of false alamn
managementsystems to over100 cities and counties in 28 GF~YV;rQ1..F~ ~f~Ll~ i iO~l ~~l!~ i L:
states and Canada. We also provide complete outsaurce 309G . 60% reduction fn falae alarnu
alarm registration, tracldng and billing services on a"self-
funded", revenue sharing basis to many Agenaes. P Alarm fees and fines quicldY PaY Program
startup costs
r Enforcement requires few adatinistrative
staff
O 2007 Public Safety Corporation
CryWoH* Technology Is Patented go' Alarm fee and fine collec#ions increase
Advaraced Alarm Managemertt Crywoif~ Components for a Successful False
tureS: . Alarm Enforcement ProBram
• Online access to tailorable reports ' Alarm Tracking / Registration / Permitting -
- direct data inquiry and report Crywolf'4 solutions track alarm systiems, maintair►
generation via the web. The approach keyholder information, and identify non-regisiered
offers flexibility, security and locations. Outstanding charges are automatically
timeliness that no other reparting tracked for all accounts regardless of registration.
process provides. Data is easily accessed by a variety of search fields to
facilitate inquiry.
• Web-based, fully-interactive alarm
• Seaailess integration of computer interfaces -
registtation - secure, online access
technology that allows an ala~rm user We have more experience building, installing and
to' register online and have limited maintaining interfaces in support of alarms
processing than any other company. We have
access to registration information
developed and installed required interfaces to most
Other Online Functions - false major CAD/911 and various financial systems.
•
alarm payments can be made over the . Automated generation of violation invoices
web, alarm companies can access theiu and notices to alazm users - Our solutions
customer f aise alarm performance and
users can attend online alarm schools automatically generate letters/notices and invoices
for false alarm events in accordance with Alarm
24/7' Ordinance requirements. Our technology fullq
supports multiple fee schedules by location; alarm
• Enhanced Alarm Data Security - type; and status.
Alarm Management requires the
collection, maintenance and • Proven Collection Tools - With over 1 nliUion
communication of sensitive and highly false alarms grocessed annually by our technology,
confidential data. In providing Alarm We are the proven industry leader in alarms
Management service.s, we have the processing and colleciions. Our solutions include a
bechnical i.nfrastructure required to variety of tools to help collect fines.
ensure the highest levels of data
secuntY. • Production of Management Reports - Oux
system produces numerous managernent and
• Hearing and Appeal Support - tracking reports, many that can be accessed onli.ne.
fully integrated hearing and appeal Standard and custom reports are provided.
systiem that allows for the adJudication
of any action for any accaunt.
- Unparalleled Technology Update
Program. - CryWolfO solutions
include a robust enhancement
program driven by the needs of more
than 100 cities and counties
2007 Pub11c Safefiy Cornoratior.
7~ _A Phone: A ItltbaSfte: www.cfYvrQir u~ ♦ Ert3ail.
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FALSE ALARM SOLUTIONS
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CONTRACT T4 ADMI(VISTER ~
CITY SECURiTY ALARM PROGRAlVI ,
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PREPARED FOR:
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. City of Spokane Valley, WA
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~ august 21, 2009
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FALSE ALARM SOLUTIONS August 21, 2009 , Mr. Steve Jones
Mrs. Josephine Duncan
Spokane Valley City Hall
Front Reception Area 11707 East Sprague Avenue, Suite 106
Spokane Valley, WA 99206
RE: Proposal for the Contract to Administer City Security Alarm Program
Dear Mr. Jones and Mrs. Duncan: .
Public Safety Corporation (PSC) is pleased to submit our proposal to provide the City of Spokane
Valley complete Security Alarm Administration Services to support the City's false alarm
ordinance. PSC is proud to offer a comprehensive solution to meet the City of Spokane Valley's
false alarm administration needs. We are the only company that provides the City of Spokane
Valley the unique combination of extensive false alarm reduction experience, proven .
~ administration services to large municipalities, robust functionality, technical expertise, and no
risk financing. In partnering with PSC, the City of Spokane Valley will benefit from the following:
■ Ten years of unparalleled experience reducing false alarms for 170 agericies supporting
. more than 400 cities, counties, and other municipalities. '
Established in 1999, PSC is a pioneer and the industry leader in false alarm management
solutions. False aiarm management is also our main business. The extent and focus of our
experience demonstrates the commitment we have to public safety and to the efficiency
and effectiveness of law enforcement operations. This track record also shows that we know
and understand the business of fa(se alarms and have successfully resolved the challenges
the City of Spol<ane Valley now faces with their new alarm program. As a result, we are
uniquely qualified to be the City's false alarm administration partner.
- ■ The leading false alarm management technology in the industry, CryWolf, combines state-
of-the-art functionality and 100% web-enabled citizen, alarm company and City access.
Our patented CryWolf technology is the back bone of our administrative services. CryWoff is
used by more agencies nationwide than any other false alarm management software. It is
also the system chosen by agencies, lil<e the City of Spokane Valley, to handle complex false
alarm operations. Nearly 56 of our clients are Spol<ane Valley's size or larger and CryWolf
currently supports cities up to 4,000,000 in population. The widely respected support and
enhancement program that propelled CryWolf to industry leadership also ensures that the
City of Spolcane Valley's aiarcm reduction program will remain state-of-the-art.
PUBLIC SAFETY CORPORATlON
103 Paul Mellon Court I Waldorf, MD I'Tel: 240.607.1400 1 Fax: 301.638.9319 1 Toll-free: 877.729.9653
www.crywolf.us
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August 21, 2009 City of Spokane Valley, WA
, - Page 2 .
■ Proven interface between CryWolf and Northrop Grumman CAD systems in multiple
locations including the regional system used by Spokane Valley. Among the many CAD manufacturers we work with, CryWolf has interfaced to NorthropGrumman CAD systems in 8 client sites including the Spokane County Regional CAD syste,m.
With some Northrop Grumman CAD versions (Altaris and CommandPoint), PSC has
transferred alarm location status information direct{y from CryWolf to CAD. In the City of
Spolcane, we have developed a process for notifying Communications via MS Excel
spreadsheets of alarm locations with permit status changes, e.g. suspended and revoked.
This information is used to update CAD.1Ne propose to use the same process for Spokane
Valley.
■ A project team with extensive law enforcement backgrounds, comprehensive technical
- expertise, and broad alarm management experience-a team with more experience
implementing false alarm administration services projects than any other company.
We are proud of the many PSC employees who possess extensive law enforcement and
alarm administration backgrounds. This experience brings a thorough understanding of the
challenges faced by agencies with tight budgets and limited resources. Our personnel,
extensive client base, and comprehensive solution are the reasons hundreds of cities and
counties across the United States trust PSC to manage their false alarms. It is this
comprehensive experience that sets us apart from the competition. .
■Multiple Washington State clients, nearby false alarm reduction success, and existing local
alarm program payment address demonstrate our commitment to support Spokane Valley's
alarm program.
PSC was awarded the City of Spol<ane Aiarm Administration Services contract in 2006. Since
the program has been in place, the Cifiy of Spokane has reduced false alarms by 85% with
the support of PSC's administration services solution. We propose a local bank lockbox for
alarm program payments for convenience and to encourage citizen acceptance. We
currently maintain multiple commercial bank relationships in Washington and nationwide to
support our a{arm administration programs.
PSC is confident that the proposed solution will meet and exceed all of the City of Spokane
Valley requirements and help reduce the number of false alarm calls officers respond to
annually. We believe that our extensive experience, level of competence, and advanced
technical capabilities provide a truly comprehensive program to the City. We already have the
necessary program components in place and have proven our proposed methodology in
multiple agencies the size of Spokane Valley, and larger. Accordingly, we can offer the City of
Spokane Valley quick and efficient program implementation where many activities can begin
within 30 days of contract approval.
PSC has reviewed the RFP terms and conditions and requests no exceptions. We have also
reviewed the scope of services and fully meet, and in most,areas exceed, the City's -
specifcations. If selected by the City, we will also provide the City business license, requested
Certificates of Insurance with required coverage, and satisfy all other requirements for award
- stated in the RFP.
August 21, 2009 City of Spokane Valley, WA
Page 3
As requested, an original and four copies (S tota!) of the Proposal are enclosed. This proposal is
a firm offer for a period of 120 days from the Proposai due date.
We look forward to working with the City of Spokane Valley to successfully administer the City's
Security Alarm Program and to help the City accomplish their program ob1ectives whi(e
benefiting citizens, City staff, and the perception of City services.
Should you have any questions about our proposal, please do not hesitate to contact me at the
numbers below. I am authorized to negotiate and bind the company. .
PSC looks forward to serving the City of Spokane Valley by providing the services described in
this Proposal, and are enthusiastic to become the City's false alarm administration partner.
Sincerely,
~
Les Greenberg
Chief Executive Officer
, Public Safety Corporation Igreenberiz(@aublicsafetvcorp.com `
RFP Rectuested Corporate Information:
AOT Public Safety Corporation
dba Public Safety Corporation
Incorporated in Maryland, January 2000; FEIN # 52 2188829
Headquarters at: . 103 Paul Mellon Court •
Waldorf, MD 20602
Phone: (240) 607-1401
Fax: (301) 638-9319
PSC employees are located in:
Waldorf, Maryland
Castle Rock, Colorado
Walnut Creek, California
Spokane Valley, WA . Section 2
Contract to Administer City Security Alann Program Technical Proposal
~ 2. Technical Proposai .
I .
Public Safety Corporation (PSC), the leader in false alarm management technology and services, offers
the proposed solution to meet the City of Spokane Valley's Contract to Administer City Security Alarm
Program requirements. PSC provides the infrastructure, resources, and large-scale systems experience
necessary to operate a program that will help the City reduce false alarms, increase service levels,
expand the use of innovative technologies, and increase revenue collections.
2.A Project Approach/Methodology HIGHLJGHTS ■ lndustry leading CryWo/f false olarm
The following sections provide an overview of our billing iechno/ogy with 100°o web-based
proposed technica) and services approach and citizen, alarm company and City access
methodology to meet the stated requirements of
the City of Spokane Valley's Administration of the ' lnterfaced with neorly 20 different CAD
Security Alarm Program. manufacturers in 1701ocotions
including eight agencies using Northrop
2.A.1 Technology Overview Grumman. Our proposed false alarm management solution is ■ Already successfulty interface with the
built on our unique, patented, and fully integrated Spokane County Northrop Grumman
technology, CryWolf. CryWolf is built with the CAD system
latest Microsoft .NET technology which supports n Communication choices for special
highly tailor-able alarm related forms, letters and
needs popu/aiions including
invoices; transfer of alarm data to and from CAD; multilingual voice and correspondence
secure, online access to alarm information; built-in support and options for hearing
impaired
tools for validating addresses; and extensive web- • 'based registration, payment, and other functions.
CryWolYs robust and flexible structure allows it to ■ Local program remittance lockbox
easily interface with other City systems and ■ Proactive program alerts and alarm user -
maintain advanced functionality. Because CryWolf notifications using Integrated Voice
is our patented technology, we can assure the City Recognition (1VR) and auto email
of Spokane Valley that the system will continue to ,
support responsive, state-of-the-art false alarm systems
administration services throughout the life of the '
contract.
CryWolf technology is used to track alarm system permits, bill and collect alarm registration and false
alarm fees, and administer alarm awareness classes throughout the country. In addition, we have
implemented the web-based alarm management functions required by the City for dozens of agencies.
The following paragraphs highlight especially relevant technical areas included our proposal. 02009 Public Safety Corporation 2-1 . .
Section 2 City of Spokane Valley, WA
Technical Proposal Contract to Administer City Security Alarm Program
Alarm data conversion: PSC will convert/import the City's approximately 1200 existing alarm permit
records to the CryWolf system. PSC has extensive experience converting alarm data for more than 100
agencies with databases containing as many as 4,000,000 records. For example we helped transition
Charlotte, North Carolina to new alarm administration services by successfully converting 120,000 alarm
locations in less than 45 days without losing any program revenue. We also recently converted 4,000,000 permit and historical false alarm records for the City of Los Angeles which went live on
CryWolf False Alarm Management System earlier this year.
Transfer of alarm data from Northrop Grumman CAD svstems: While we have extensive experience
importing alarm data using the MS Excel approach suggested in the RFP, PSC also proposes an approach
using our proprietary interface between CryWolf and the City's Northrop Grumman CAD system. This
interface was developed by PSC and is currently in use in the City of Spokane.
PSC has more experience transferring alarm data to and from CAD systerns than any other company as
evidenced by CAD interfaces in 170 agencies involving more than 20 different CAD system
manufacturers.
Secure, web-based alarm enforcement functions: PSC provides secure, web-based alarm management
functions for more than 40 agencies. This includes online access for citizens and businesses to review
alarm program requirements, register and renew alarm system permits, update alarm system ,
information, pay alarm fees and fines,,and attend alarm awareness classes. The online functions also
provide restricted access to alarm companies to review information about their alarm customers. In
addition, PSC has developed extensive online capability for the City of Spokane Valley to access the -alarm billing and tracking database, search and review accounts, accommodate walk-in (cashiering) '
payments, and access numerous financial and statistical reports. All CryWolf web-based pages are ;
secured by encrypted (SSL certified) access. ;
2.A.2 Administration Services Overview .
- Just as important as our technolog.y, is our proven ability to provide a superior level of service to citizens and alarm companies. PSC continually strives to extend our national reputation for responsive, high-
quality customer support. The CryWolf solution provides the City of Spokane Valley the following:
. ■ Responsive, high-quality, multi-lingual citizen and business support
.
■ Alarm permit holder and alarm business tracking .
■ Generation and mailing of forms, false alarm notices and violation invoices
■ Delinquent collection services • ■ Flexible and timely alarm information and management reports to the City ■ Support of the City alarm hearing and appeals process
;
In addition to these core services, PSC provides enhanced features which we originated for false alarm
administration. The following advanced components are already in place for multiple clients of
comparable size to the City of Spokane Valley.
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` 2-2 02009 Public Safety Corporation
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Spokane Valley, WA _ Section 2
Contract to Administer City Security Alarm Program , Technical Proposal
Secure Citv access online to tailorable reports: We will provide authorized City staff with direct inquiry
and report generation capabilities via real-time, encrypted, Web-based connection to the alarm
database. This approach is currently used by multiple CryWolf clients and provides the City flexible,
secure, and timely access to information. ' Recordiniz of Projzram Telephone Calls: Our call center process is designed to ensure the highest quality
customer service including accurate, courteous, and consistent communications with Spokane Valley
citizens and businesses. In support of these objectives, PSC employs a communications appliance
integrated into our telephone system to record all customer calls. Using this device, digital copies of all
citizen and business telephone calls are captured in voice documents for later review; comment, and
sharing of telephone conversations. This process helps ensure the highest level of customer service.
Dedicated mailine address and toll-free citizen support line: Our alarm management process is designed
to reliably separate the Spokane Valley correspondence and calls we receive from the activity of other
alarm programs we administer to ensure high-quality and personalized service to the City's citizens and
businesses. Our support line is available Monday through Friday, 6am to 5pm Pacific Time.
Local program remittance lockbox: Our approach to processing payments is designed to ensure fast, reliable, and secure payment processing. We will work with the City to designate a mutually acceptable
commercial bank lockbox for all mailed remittances. Our goal is to identify a remittance location that
enhances payer confidence. For example, we have already established commercial bank lockbox support
for the City of Spokane alarm program through the locally based Sterling Savings Bank. With nearly three
years experience processing false alarm payments for the City of Spokane, we believe this same bank
would work well for Spokane Valley.
Internet-based, fullv-interactive alarm Permit uodating: When permit holders need to update their
alarm system information, or want questions answered, they expect prompt access. PSC provides .
immediate response from our skilled customer service representatives (CSRs) during business hours. ,
Our secure, online access allows alarm users to update their permit information without waiting to speak with a CSR. This online service is available on a 24/7 basis.
Internet-based pavment of invoices: PSC can process false alarm payments over the Web. If approved by
the City, we will integrate a real-time, "Pay-by-Web" system directly into a dedicated City of Spokane .
Valley alarm program website which we will host so that citizens can pay individual alarm invoices or the
full balance owed at any time, day or night.
Integrated Voice Recognition: When citizens have questions or the alarm program needs to alert
selected alarm owners, it is desirable to have a system that facilitates prompt communications. PSC
supports this not only with skilled customer services representatives, but with telephone handling
technology that will provide a caller with information about the false alarm reduction program including
registration information, City policies and procedures, and the false alarm fee schedule. The system can '
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also be used to automatically deliver special messages to select alarm owners for excessive false alarms •
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or request the alarm owner to call the program call center to discuss an account. This service is available
on a 24 / 7 basis. ,
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02009 Public Safety Corporation 2-3 ~
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Section 2 City of Spokane Valtey, WA
Technical Proposa{ Contract to Administer City Security Alarm Program
Enhanced Alarm Data Securitv: Alarm response services require the coilection, maintenance, and
communication of sensitive and highly confidential data about alarm locations. Understandably,
businesses, citizens, security alarm companies, and city officials are concerned with unauthorized access
to this information. PSC has the technical infrastructure required to ensure the highest levels of data
security. This includes core network and DMZ server firewalls, private internal IP addresses, and real-
time virus scanning of all data. CryWolf provides encrypted (Certified SSL) data transfer for all web
functions.
Extensive Adiudication and Hearinp, Support: Our service offering contains a fully integrated hearing and
appeal system that alfows the adjudication of any action for any account. CryWolf also generates various
reports that document and support all billing, noticing, and status change decisions.,
Proven Collection Techniaues: With half a million false alarm charges processed annually, PSC has
extensive experience in violations processing and collections. Our solution includes a variety of
techniques to help the City collect fines including multiple and varied noticing, "skip-tracing" of bad
addresses, and other targeted collection techniques.
Comprehensive Public Awareness Camuaign: We work with the City of Spokane Valley to design and
implement a comprehensive public information campaign to ensure the highest degree of compliance
and public support.
2.13 Work Plan .
,
CryWolf is currently used to manage false alarms for hundreds of agencies across the county. Our
advanced technology and proven project methodology means that the City of Spokane Valley's alarm .
reduction program can be started and made fully operational quickly, without the technical risks or -
delays associated with system customization, development, or excessive testing.
The main components of proposed false alarm administration program startup and ongoing operation .
include: ' • An experienced alarm services team will install, configure and maintain the False Alarm
Administration Program in accordance with the RFP requirements and the City of Spokane Valley
Ordinance No. 03-070 -Alarm Regulations for the City of Spokane Valley (Alarm Ordinance). Our
proposed project team is comprised of a project manager, alarm and registration processors, and
customer service representatives. Members of the proposed team have installed andJor operated .
fa{se alarm management programs in over 170 cities and counties. This team is described more fully in Section 3.A.2 - Staff QualificationsJExperience with detailed resumes in Appendix A.
• CryWolf false alarm processing staff services including:
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• Working with the City's technical and alarm staff to import any alarm registration data currently ;
maintained by the City ' E
~ 2-4 02009 Public Safety Corporation
Spokane Valley, WA Section 2
Contract to Administer City Security Alarm Program Technical Proposal
• Working with alarm companies as needed to electronically and manually import their alarm
customer information into the CryWolf database to facilitate alarm system permitting and billing
of registrations
• Planning and performing all necessary program implementation tasks, and conducting ,
implementation status meetings with the Alarm Administrator and other City staff
• Processing new registration, renewal, and reinstatement applications by mail and online
• Importing daily a City-provided CAD file, and producing and mailing aiarm notices
• Billing false burglary, robbery/panic, and other alarm fees as defined in the City's Ordinance
• Obtaining, entering, and reconciling all collection data on payments received from citizens,
businesses, and alarm companies online and through a City-approved commercial bank lockbox
• Answering alarm company, citizen, and business inquiries, and providing other customer
. services from 6am to Spm Pacific Time each business day
• Establishing and hosting dedicated, secure websites for City alarm users and alarm companies
• Providing the City Alarm Administrator secure, online access to alarm data and reports
• Notifying (noticing) delinquent accounts of payment requirements including late fees. Managing
collection activities as directed by the City, e.g. engaging third-party collection agency,
transferring information to City collection department, etc. • Supporting the City's false alarm appeals process • Providing information to support enforcement efforts, including decisions on permit
suspension/revocation
• Developing a process for transferring changes in permit status, e.g. suspended, revoked, to the
911 Communications department if authorized by the City of Spokane Valley. ,
• Consulting with the City on ordinance changes, false alarm communications, and public
education efforts includ.ing the design of education materials,
• Maintaining all required records of alarm installation, monitoring companies, and users
• Scheduling and preparing support for hearing and appeal requests • Reporting to City management false alarm program activities and progress
• PSC will arrange to direct (via dedicated website, bank lockbox, and walk-in) payments for deposit
into a City approved bank account established for the alarm program. At the beginning of the
project, we will work with the City to develop a payment processing plan that ensures collections
are accurately and efficiently processed, financial transactions are well-documented in accordance
with the City's fiscal policies, and revenue is shared in accordance with the revenue sharing plan
outlined in the Pricing Section of this Proposal.
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02009 Public Safety Corporation 2-5 .
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Section 2 City of Spokane Valley, WA
Technicai Proposal Contract to Administer City Security Alarm Program
• PSC will furnish and maintain all computer hardware, furniture, equipment, and software necessary
to install and operate the system at our processing facilities. Primary false alarm processing will be
performed at fully equipped and staffed PSC facilities in Waldorf, MD (near Washington DC). This
facility is currently used to administer alarm programs in cities and counties coast to coast, including
the Western cities of Spokane, WA; Auburn WA; Arcadia, CA; Douglas County, CO; EI Paso, TX;
Larimer County, CO and San Luis Obispo, CA.
• PSC will also provide all necessary forms, supplies, postage, and mailing materials to administer the
alarm program at PSC facilities. 2.13.1 Required City Involvement to Support False Alarm Administration
We propose to provide the City of Spokane Valley with a complete, turn-key solution for administering
the false alarm ordinance. In our experience, we have found that cities and counties sometimes differ in
the degree of involvement they wish to have in managing the administration services. We are prepared
. to work with the City to ensure that their expected level of involvement is met.
The following are Alarm Program responsibilities that the City of Spokane Valley may choose to retain.
We are; of course, open to discussing other approaches to sharing these responsibilities with the City.
The main City responsibilities might include:
• Administering the public awareness program including the selection of major print (newspapers) or
electronic (N, radio, city website) media and approval of all message content and appearance.
• Overseeing program implementation and operations through a designated Program Manager. .
Specific duties can include:
o Approving or obtaining City approval of policies, procedures and materials used by PSC in
operating the Program, such as clarifications of Alarm Ordinance provisions, preferred =
responses to standard public telephone inquiries, and routine correspondence format and
content; o Approving content and format of letters authorizing alarm businesses to provide their alarm .
user customer data electronically to the program; o Monitoring program progress and performance. This wil) include using our secure internet
administrative website to access false alarm processing data and reports. It will also in,clude
status meetings with PSC, generating management reports from CryWolf, and keepirig other City managers informed; and,
o Working with PSC to resolve, on a timely basis, any program policy or procedural issue that
can adversely affect the program, the program's efficient and effective operation, or the
City. '
• Administering the Hearing and Appeals process. This should include: "
■ Confirming hearing dates for written appeals submitted by alarm users to CryWolf
- Alarm Processing staff; - •
" ■ Participating as the Program's representative in the hearings; and -
■ Documenting hearing results and ensuring that the results are provided to CryWolf =processing staff to update the database.
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SROkar3@ Valle]f, WA SeCtIon 2
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~ontract to Administer City Security Alarm Prvgram Technical Proposal
■ aocumenting false alarms, and deccding to suspend or reuvke response, if
necessary. ~
• Responding to alarm service,callsf determining whether calls are false alarrns, providing any on-
,
scene comrnunications of alarm related infarmation ti) alarm users, and for documenting alarm
related information within the 5pokane Caunty Northrap Grumman CAD $ystem; ~
• Extracting false alarm data fram the Spoicane County Northrop Grumrnan CAD system and ~
transferring this data electronically to the CryUUolf aperated Pragrarn daily €n a farmat, e.g.
N1icrasaft ExceI, agreed upon by both the City and PSC, and,
• 1Norking with PSC to develop a process to ensure that alarm user registra#ron suspensions and '
revacations receive adequa#e Cit}r oversight and appraval prior ta City aetionr e.g. lvwer response ~
sta#us.
2.C Project Schedule
. ~
The followirtg sections outEine'our project implementation plan and schedule propased for the City of '
Spokane llalley 5ecurity Alarm Adrninistration solution. . . ~
The impfementation plan is ari initial list of tasks to implemen-ik ❑ur proposed Security Alarm ~
Administratsan prograrn. This last vvill be finalized, and a final schedu[e prepared fallowing an initial J
Project Kickoff/Program 5peci-fication Meetirrg. As shovun in the propv5ed lmplerraentatian Schedule on i
the nexik page, we beloeve that we can begin onjine (vifeb-based) alarm systerr3 registration e+vithin 30 -45 'I
days of cantract execution. Furthermore, we expect to be in substantially full aperation witfnin 60 - 75 ~
days af project kickoff if the collectian process is approved by the City quickly and initial alarm system
;
dafa fof tmport i5 available from the City and alarm companies in a timely manner. ~
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2.C.1 Project Schedule ,
The ambitious praject schedu1e autlined on the following page i.s one we have successfully met rctiany times befQre, including in all of the false alarm administration service clients iisted in Section 3.8. i
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Establish toll-ftec number & maqing eddrrss Rovlaw chlzen & huslness web access plan
RevlewCAD1911,flnanclalsystnmandqryonlinereportauess
Revlew/approve correspondence format, wnteat, praess
fstablish hearing/aDPeal praess
Imolemr.ntd;o ondBuslnessWejhAtanVlan
Implumencandtestonllnereglstraclon,accessandawarenessclasswabpages
eptstratlon Imalomentaclon: ,
Meet with Alirm Gompanles to revlew propram and Regtstratton Process ~
Convert hlstorlcalpermlthdderartdalarmcompanydaW EstAblfsh database,conflPure alarm ordlnance Cuslneu Nles M.r>~a~r••h~
Svtfo--m I nfrastrudure nnd IMerfare Imolc mentatlan:
Instap,conflgure andtestCAD/911alarmeventandpermltdaWlntcrfacrs
InztaU,Uibrandtectfinanclaloaymentlnterfaces
Inuali, tallor, & test Clry online data & report aaess Intcrface
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Train Rogram staff on teleDhono ccrlpts n
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Print Forms, and order stamps envelopes, and papar + a
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Spokane Valley, WA Section 2
Contract to Administer City Security Alarm Program Technica( Proposal
2.C.2 Implementation Plan ,
The major tasks of our proposed implementation plan.are as follows:
• Contract Development and Approval ,
- Prepare and distribute draft contract documents ;
- Review and approve final implementation plan j
_ • lnterface, Correspondence and Process Specifications
- Establish a dedicated City of Spokane Val(ey tof(-free teiephone number and alarm program
mailing address
- Review citizen and business web access plan, i.e. registration, registration renewal/update,
limited alarm company access
- Review CAD, financial (bank account, bank lockbox and/or City financial system) and City
online report access interface specifications '
- Review and approve correspondence format, content and process to include:
o Alarm Ordinance specifications
o Registration form headers and footers
o Letters / notices .
o Invoice headers and footers - Telephone assistance phone scripts
- Program information . - Establish hearing and appeal process steps
0 Implement Citizen and Business Web Functions
- Implement and test online citizen and business registration /update web pages - Implement and test online City administrative website
- Implement and test online alarm company website • Registration Implementation
- Meet with and review the alarm ordinance and program with alarm companies and other
Alarm industry representatives Convert existing / historical alarm and alarm company
registration data - Establish database and configure alarm ordinance business rules
• System Infrastructure and Interface Implementation
- lnstall, configure and test CAD alarm event and permit data interfaces
- Install, tailor and test financial payment interfaces
- Instal( and test City online data and report access interface
• Program and City Staff Training _
02009 Public Safety Corporation 2-9 :
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Section 2 City of Spokane Valley, WA
Technical Proposal Contract to Administer City Security Alarm Program
- Train CryWolf program staff on Spokane Valley forms, correspondence and processing
procedures
- Train CryWolf program staff in approved telephone "customer service" scripts
- Train Spokane Valley Alarm Administrator to access alarm data and reports online
• False Alarm Notice and Billing Implementation
- Print registration forms, and order stamps, window envelopes and paper
- Test all major system components, including interfaces, production, collection and customer
service systems (see proposed System Test Plan below)
• Operation
- Add/update registration -
- Process daily false alarm activations
- Print/mail daily notices/invoices
- Begin payment processing and management reporting
Update online Alarm Class, as needed
2.C.3 System Test Plan
PSC will work with City staff to develop a detailed testing plan to ensure the successful implementation
of the proposed Security Alarm Administration Program solution.
PSC will perform testing as follows: ~
• Process alarm information from a file extracted by CAD personnel from the City CAD System. PSC will supply the required file specifications.
• Process false alarms using a sample alarm user database
PSC also proposes to perform additional tests to ensure full system requirements are met: • Create required letter formats . ;
• Enterall required location types
• Enter alarm count, letter selection and charge matrix
• Enter initial test alarm call information
• Generate test letters and invoices - °
• Review program progress and results with the Spokane Valley Alarm Program administrator :
2.C.4 Back-up System/Disaster Recovery
_ .1
The proposed database for CryWolf is Microsoft SQL Server. We employ a large database management
company, Dataprise Incorporated (www.dataprise.com), to manage our servers, backup and recovery
processes. Accordingly, City of Spokane Valley false alarm program data will be protected by:
Remoie Network Monitoring - ~
• Continuous device monitoring of all critical network systems (servers, routers, email, www, etc.) ~
• Proactive trouble alerts
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- ~ 2-10 02009 Public Safety Corporation
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Spokane Valley, WA Section 2 j
Contract to Administer City Security Alarm Program Technical Proposal Managed Security • Constant firewall monitoring for viruses, hackers, spyware and network attacks ;
• Restricted access measures • 'Proactive network intrusion scans '
• Frequent firewall activity reporting ~
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Remote Data Backup
• Complete daily backup of all client data to Carrier Grade Data Center
• Automatic, incremental backup storage of up to 5 versions of trailing data
• Two leve{ tapeless protection (on-site and off-site backups)
• Fast, online Web recovery
When project or corporate data is no longer needed on a file server, it is archived and kept indefinitely. _
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02009 Pub{ic Safety Corporation 2-11 ~
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Section 2 City of Spokane Valley, WA
~ Technical Proposal Contract to Administer City Security Alarm Program
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2.D Expected Deliverables (Scope of Services)
PSC considers the DESIRED and OPTIONAL services described in RFP sections 2.1, 2.2 and 2.3 as standard
alarm administration services and these services are described below:
2.D.1 Provide an Electronic Database to Track Security Alarm Registrations,
Alarm Business Registrations and Account Receivables for False Alarm
Billings.
CryWolf provides a fully integrated, relational database to track an unlimited number of security alarm
system registrations, alarm business registrations, and accounts receivables for false alarms. .
. 1
2.D.1.1 Security Alarm Registrations
Nationwide, CryWolf systems maintain databases containing over 2,000,000 permitted and non- .
~ permitted afarm focations. Our proprietary CryWolf system is specially designed to register/permit and
track alarm companies, alarm users and, as required, alarm agents. Up to 95 fields of information can
be maintained for each alarm location including eight Spokane Valley-specified, custom fields.
As shown in the Master Permit Screen (below) used by our processing staff, CryWolf displays the alarm
location (top of the screen) and information on an unfimited number of related parties at the bottom ~
including the "Responsibie Party" who is the main recipient of alarm-related correspondence and ;
invoices.
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. Relnted Persons I Related Alcrm Companies ~ Additnl Info ~f Spedal Cndtns 1 f't Admn Notes I Responses Rad ~ • •
Unk . ~ ~ pear Linked RP ~ 1 Persons
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Registration Database Entry Screen
.
: 2-12 02009 Public Safety Corporation
Spokane Valley, WA Section 2
Contract to Administer City Security Alarm Program Technical Proposal
As shown, the Master Registration Screen contains tabs at the bottom haif of the screen to also store
Alarm Information (up to 4 alarm companies and Spokane Valley -specified types of alarm systems),
Special Conditions (hazards plus 6 custom fields), Additional Information, Administrative Notes
(customer service representative comments) and Responses Received for any correspondence requiring
a response.
The Master Registration Screen and its tabs will be used to store the following data if specified by the
new City of Spokane Valley Alarm Ordinance:
• The name, address and telephone numbers of the applicant; ~
I
• If the applicant is a legal entity, the names and addresses of the corporate officers, partners or
other persons legally responsible for the entity;
• The name, address and.telephone number of the persons in operational control of the property,
if other than the applicant or if the applicant is a legal entity;
• The street address of the property on which the alarm system is to be installed and operated; .
• Any business name Used for the premises on which the alarm system is to be installed and
operated;
• The name, address, and telephone number of the alarm system business, if any, that insta(led,
~
services, or monitors the alarm system or responds to the alarm system and-the name, make,
model, or series number of the alarm system;
• The names and telephone numbers of two persons, one of whom does not reside at the address
of the permit location, or of an alarm business, which are able to and have agreed:
- To receive notification at any time, - To come to the alarm site within one hour after receiving a request from a member of the
police department to do so, and - To grant access to the alarm site and to deactivate the alarm system if such becomes
necessary. The Permit Holder records will be continuously updated for changes in permit information, new alarm
incidents and all enforcement actions such as changes in status, e.g. lower response, reinstatement; and
new letters and invoices. Complete Permit Holder records will be available 24 hours a day, 7 days a week-
to the Communications Division of the Spokane Valley Police Department via a dedicated, secure
(encrypted) Spokane Valley administrative alarm websifie with password protected logons.
CryWolf allows for Spokane Valley-defined Location types, e.g. Residential, Business, Schoo(s,
Government, etc. Each Location Type can have its own Registration and False Alarm fee schedules. This
flexibility allows special rules, such as no registration fee for Public Schools, to be easily implemented.
The following screen view shows how registration and renewal fees may be established, as needed, by
CryWolf processing staff for any number of Spokane Valley-defined location types.
02009 Public Safety Corporation 2-13 ~
Section 2 ~ City of Spokane Valley, WA
Technical Proposal Contract to Administer City Security Alarm Program
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2.101.1.2Alarm Business Registrations _
~ _ - - .
n, . . . .
- Our CryWolf system is also specially designed to register/permit and track alarm system businesses and
^:---alafm installation companies as required. Up to 95 fields of information can be maintained for each
;alarrri business including eight (8) Spokane Valley-specified, custom fields. .
; As shown in the Alarm Company Master Permit screen (below) used by our processing staff, CryWolf
displays the alarm location (top of the screen) and information on an unlimited number of related ~
parties at the bottom including the "Responsible Party" who is the main contact for the alarm business. '
Up to 4 alarm companies can be linked to each alarm system location designating their relationship to
' the alarm system, i.e. Sold by, Installed by, Maintained by, Monitored by. Correspondence and alarm
,
i; A- , company specif'ic reports can be mailed or emailed to the alarm businesses from within CryWolf. ~ -
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2-14 02009 Public Safety Corporation '
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Spokane Valley, WA ~ Section 2
Contract to Administer City Security Alarm Program • Technical Proposal
Alarrn , 1061
Aoeounf.• 41l'6 ~ ~ Seaodi ',R9ei+cy i <Ddaub .8~ AC fype ~Cantrar-ta E; Ouutendin ; ?f4.309_33l.
Name lADTSECURiiYSYS1EMS ~f ; 3 'CreeteC17n/2D08~ ,
Busine::. ~ • . . _ - . • - - ' . - -Updated ,i~7/20t18;"=;•,- ~
• . ' . ~ . . . ' ~ ~ . _ ~ ; '
d es: ;5111 IICOMMERCE CROS6lNO OR 1•~t l110 ~ - _ - ~ ~
: . - ;LAUISVILLE L)~Lj 140229 2191 Y`' : , Flags~ , M•M,M ~
i(502) 5B9•1239 Itstie~3l812005 ~51311Z00T
eMeil :;echiccaCapublissetebeorp.eom I StetusIACRepislared StatucDt;411712006
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Reinted Persons ~ Reloted Alerm Cos (Additnl Into LQlstom Felds Admn Notes LFIesQanses FZard
. 2 Persona , .
- Person 1 . . . . . . . . _ . _ - - , _ ~
_ ❑ Indude tho Business Plame when prirrUng this Addre ss on Letiers and Meilirtg Labels
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~ Posilian (Ft~~~•nns ihl: v7 19, . ~ ~ 1(50Z 589-1239 ~ ` .
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' Lesl. Fin1 1ADT SECl1R(iY SYSTENOS M ~ 7E6J(502) 589-1222
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JANYTpwN I uS 100402 E] Delete : . . ' ' '
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• . , . • . • . • . _ ..YV... , . . . , .
` Alarm System Business Registration Entry Screen
PSC will process registrations and renewals for Alarm Businesses and Alarm installation Companies if
--equested by the City. CryWolf processing staff will review company registration applications for
:ompleteness and research information that is missing or incomplete. CryWolfissues verification that
the company registration application is received, and notification of its acceptance or denial. Any
outstanding charges can be automatically tracked for all alarm company accounts regardless of
registration status, and fees may be applied if the City decides to implement a company registration fee
in the future. .
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2.D.2 Track Fatse Alarm Responses and Registration Status (i.e. active,
suspended or revoked) Using this Database. .
2.D.2.1 False Alarrn Responses . ~
The following view shows the false alarm processing screen used by our processing staff that is ,
electronically filled with data from the CAD System for each false alarm. When alarm incidents require '
special review based on incomplete or ambiguous CAD generated information, these incidents are
individually reviewed by a senior alarm processor. Our proposed lead alarm processor for the City of ~
~
Spokane Valley is a retired police commander who ran false alarm reduction programs over six years for
three large counties in Maryland, Baltimore County, Howard County and Montgomery County, before
joining PSC five years ago. . ~ I
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02049 Public Safety Corporation 2-15 ~
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Section 2 City of Spokane Valiey, WA
Technical Proposal Contract to Administer City Security Aiarm Program
. . •-~_18 xF!s ' Raports Opllon5 Help , ' i - ' . . , ct ` . - ' t y . ' - , , ' _ . , ~
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CAD Data Populated A1arm Screen r
As shown above, CryWolf can capture over 30 fields of information from the CAD system for each false ,
alarm response including eight custom fields defined by Spokane Valley. These fields include case or •
incident number, name, address (including suite or apartment), four times (call received, dispatched, on-
scene and cleared), commonplace name (e.g. Joe's Barber Shop), officer comments and dispatcher comments. •
As false alarms are processed, CryWolf processing staff compare (validate) each address with the
addresses in its alarm location database. If the address is found, the system automatically determines `
from the location database the proper count for that false alarm, based on a counting period defined by
Spokane Valley Alarm Ordinance and Registration Status. Using the alarm count (1", 2"d, etc.) of the
Alarm Ordinance provisions, the system automatically produces a letter andJor invoice addressed to the ;
alarm user named in the account record. -
If an address is not found in the database, CryWolf automatically displays a list of possible address . .
matches. Our processing staff also has the option of adding a new temporary Registration, editing an. existing Registration, or choosing one- of the possible matches.
We have clients where more than 300 false alarms are tracked and processed each day using our ~ -
CryWolf system.
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Spokane Valley, WA ~ Section 2
Contract to Administer City Security Alarm Program Technical Proposal
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~ 2.D.2.2Registration Status
• CryWolf tracks an unlimited number of registration status types (e.g. active, suspended or revoked) that
may be defined by Spokane Valley. As shown in our internal processing screen below, the status types
may be color-coded on the Registration Screen for easier PSC processing staff identification.
llusiness/Residence ' o ~
' ,'~~~jT4
iResidential 1 M-Outstndn~.. ".315.~0
. ~ ~ .
05J11/2000
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4.. '.5 . . . . . _ -......_.~..._~....~~.,.~M_~.:',~ i~~.j°~.rl'~"_ -
;Businers: . . . _ . . . . . _ . . . . _ . . _ C~Updated _ v .
112050 T'IJEfFEASDN F,4RM PUll }Flags:,:~~=;:~-,~~
. . ~ r~~r• OF
. • - ILOSANGELES . _ . . . , . . ~CA L'130012 ~eaCade'~:FA;Cnt~ - •
44E' 1(213) 638•7222 _ . . . ~;ft"~'= ~f 1 • ' ~M/011a03 1,~~=Liipirebo -
.r~.
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. , • „ 1 . , • - t • . , t:.'.J;: ':a:. ":.:=..,.ti ,,a: * _ - ..,.Yxx'Y ~ ' ' H,j:y!<-iD4-k: J1-: ~ ~ ~'"'n~'. . ~
A,(am~GamxY~
r Uie The Seme Responsible PartyAs Regisbatian tt ' ' , . ~ ' - ~4. • • • - 4 Related N~, `ames
" -personi ~ . . . . • . : ; ~ • , • • , ~r;,vE~~~• e; i
. Positeorl: ~~;~:'~:•r~.~~;~ Fa>>;. .44.:'1(217) M7222 .~=a~
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Registration Database Entry Screen Noting Status ,
Once defined, status types may be manually changed by a system operator or automatically changed by
a letter. For example, a suspension or revocation letter for nonpayment can automatically trigger a j
change in status from "active" to "suspended", in accordance with the Spokane Valley Ordinance. This .
status change would, in turn, be communicated to the Spokane Valley Communications Division as
described later in this Section. I
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U2009 Public Safety Corporation 2-17
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Section 2 City of Spokane Valley, WA
Technical Proposa{ Contract to Administer City Security Alarm Proqram
2.13.3 Provide Registration Status and False Alarm Data Available for
fmport/Export to/from the City and Alarm Companies in Microsoft Excel
Format
2.13.3.1 lmport ! Export Registration Data To / From Alarm Companies
If required by the City the initial data on alarm registrations can be obtained directly from Alarm
Monitoring companies. We have extensive expe,rience working closely with alarm companies for many
years transferring alarm site data.
Our CryWolf technology includes the ability to import alarm registrat+on information directly from the
Alarm Companies via MS Excel spreadsheets and store this information in our database. PSC pioneered
this functionality more than eight years ago, and has used this process in dozens of CryWolf locations
including most of the reference sites listed in Section 3.
CryWolf also includes the ability to automatically return electronicaily (in MS Excel format) to each alarm
company a listing of registrations submitted with assigned permit/registration numbers in order to aid
the alarm company in reconciliation, alarm companies can also access their accounts and permit
numbers 24j7 via our Alarm Company web pages. -
PSC staff has assisted many jurisdictions in building alarm site and alarm company databases. This
process requires working relationships with alarm monitoring companies that are the main source of the alarm location information. PSC has already worked closely with alarm companies in the City of Spokar.
and with the Washington State Burglar and Fire Alarm Association to identify alarm companies doing .
business in the Spokane Va11ey area. This experience will be invaluable in helping PSC quickly and
completely, implement and maintain the City of Spokane Valley's alarm site and afarm company -
registration information. ' In order to expedite this process, we will begin with an initial list of Alarm Businesses and Alarm •
Installation Companies doing business in Washington based on our existing work in the area. Our nearby _
clients, e.g. City of Spokane, City of Auburn and City of Vancouver, have already compiled complete lists including addresses, phone numbers and contact information for alarm companies. We plan to review _
and update this list based on discussions with City of Spokane Valley Program management and the Washington Burglar and Fire Alarm Association at the beginning of the proposed project. .
j_ . .
Alarm Companies also benefit from our ability to host an Alarm Company website providing access for ,
Alarm Companies to enter alarm system registrations and view their own customers' false alarm
~
performance. An example of an Alarm Company website is shown below and further described in `
section 2.D.12.
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: 2-1$ 02009 Public Safety Corporation.
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Spokane Valley, WA - Section 2
Contract to Administer City Security Alarm Program Technical Proposai
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%lLCIYf
~ Alarm Company Administration and Report+ng
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Alarm Company Web Page
2.D.3.2 import / Export Alarm Data To / From the City of Spokane Valley
2.D.3.2.1 Import Alarm Data from the City of Spokane Valley ;
Our CryWolf System currently imports alarm event data extracted from CAD/RMS systems
manufactured by over 20 system manufacturers including Northrop Grumman CAD system. We have
imported alarm event data from Northrop Grumman systems in eight city and county locations. Three of i~
these jurisdictions are ones in which we also provide contract billing services such as City of Spokane. In
addition, we already assist several Northrop Grumman CAD clients in transferring alarm permit data
from CryWolf to their CAD systems.
CryWolf has imported (received) false alarm incident data from files extracted from Northrop Grumman
CAD Systems in Chandler AZ, Cincinnati OH, Durham Region ON, Fairfax County VA, New Castle County i
DE, Riverside CA, Spokane WA,and Wichita KS. i
. The following list shows the more than 30 alarm incident data fields our system can maintain (including
,
mandatory, optional and Spokane Valley-defined custom fields) ~
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02009 Public Safety Corporation 2-19 `
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Section 2 City of Spokane Valley, WA
Technical Proposal Contract to Adminisfer City Security Alarm Pror 'i
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FieldName . Type . , Size . Description
CaseNo * . - ' Text SO ~ -Must be unique for every ca{I
CADA1armNo ' Text 50 lf the CAD record includes the Reg # .
AlarmType , Text 50 Type of.alarm call (fire, hoidup, etc)
MonitoredBy, Text- - SO CryWolf determines this value
• . . • ' , , v , '
FullAddress * Text 100. Incident address'123.MAIN. ST'
Apt - , • Text. 10 • ..Apartment/Suite if applicable ,
IncidentDate * Date/Time Actual Date of Incident TimeReceiyed , . Text . 30 Time call received • ,
• . . ~
_ . . , . ~
TimeDispafched Text 30 Time call dispatched
. _ . : . .
TimeOnScene _ Text 30 , Time fitst officer on scene
.l... : . ' . ~
TimeCleared . Text 30 Time call is cleared
. . . Dispatcherinfo ~ Text • • 250. Any dispatcher info (ID, Name, etc) , - . _ .
CalCfakerinfa Text 250 Any Call Taker Info (ID, Name, etc) _
OfficeriD..• Text . 30 IDJName of primary unit .
UnitsAssigned. Text 250 List.of multiple units if desired
. . , , • , • . = _ . . . . , .
DispatchCode Text" - 50 The Call Type* ClearanceCode Text. 50 Final clearance code Must indicate if alarm is'false' or an actua) crime.
BeatNo Text 50 • The Beat/District/Area etc of the cafl .
CADName . Text . 250 . The CAD'Common Place Name'. Name of the Business or Resident
DisptchComments Text . AnySize Comments entered by the Dispatcher
OfcrComments Text AnySize Officer' corimments (check secure, nothing found, etc)
. , _ . - . ,
- - . - - .
Extra1 Text , 250 Other field of your choice (optional)
• Extra2 Text 250 Other field of your choice. (optional) ~
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~ 2-20 02009 Public Safety Corporation -
Spokane Valley, WA Section 2
Contract to Administer City Security Alann Program Technical Proposal
Extra3 Text 250 Otherfield of yourchoice (optional) . • ' • - . - .
Extra4 Text 250 Otherfieid of yourchoice (optional) . • : - . ExtraS Text ' 250 Otherfield of.yourchoice (optional)
. ~ • _ , - •
Extra6 Text 250 Otherfield of yourchoice (optional) • ' . , , •
Extra7 Text 250 Otherfield ofyourchoice (optional),
• - • . - • • • Extra8 Text 250 Otherfield of your choice. (optional)
:l.;:-;' . = . • • DateEntered DateTime Set by CryWolf . • - • . . - .
Ala rmNo Text . 50 . Set by CryWolf • ~ • • , : • ~ . . '
- . _ . _ . : . _ . . . . • _ , . . . , . . .
* Required Field List of CryWolf "Call for Service" fields
Most of our program administration clients transfer event data daily to our secure FTP site for
processing. Each business day, our alarm processing staff evaluates the previous day's alarm file I
(weekend files on Mondays) and generates the required correspondence and invoices for mailing that
day. Once the transfer is operational, we will continue to work with the appropriate City technical staff
to ensure successful transfer of alarm events to the designated CryWolf FTP site. ,
2.D.3.2.2 Export Alarm Permit Data to the City of Spokane Valley
At the beginning of the Project, we will work with Spokane Valley staff to specify and configure a process
for transferring alarm permit data to the City. We can use the same approach as we successfully use for
the City of Spokane to update the Northrop Grumman CAD. This process includes automated report '
delivery of 90 Day Delinquent and No Response to the City alarm coordinator for review and approval. '
Once the update information is accepted by the City, the information can be given to the County CAD
staff to update CAD. ,
2.D.4 Provide the City with Electronic Lists of New Registrations and Changes of
• Registration Status on a Weekly Basis.
We propose to go well beyond the RFP requirement for weekly lists of registration information.
First, we will provide Spokane Valley secure, online access to alarm related data and reports, as we have
done for many other jurisdictions. This access will allow authorized City staff to view various information
in real-time including new registrations and changes in registration status.
Reports of new registrations or revocations/suspensions (changes in registration status) may be ~
generated weekly as required in the RFP or more often as needed. As shown below, these reports can '
be viewed on screen or printed locally at anytime by the City. 02009 Public Safety Corporation 2-21 .
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Spokane Vatley, WA . Section 2
Contract to Administer City Security Alarm Program Technical Proposal
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. 2.13.5 Generate and Mail False Alarm Notifications and Billings
An effective alarm management program keeps the public, alarm companies, program management and
other stakeholders well informed through managed correspondence. '
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PSC staff will generate and mail warning letters or invoices to Permit Holders and non-permitted ~
,
locations each business day for false alarms as specified in the Alarm Ordinance, typically for alarm
incidents received and processed that morning. This includes printing, folding, inserting and mailing all
correspondence, and recording the mailing date:
Letters and invoices have incident documentation approved by Spokane Valley which can include any of
the data received from CAD, incident and billing histories, and Spokane Valley defined alarm permit
statuses, e.g. active, revoked. Our CryWolf technology provides for an unlimited number of letters. '
These letters are designed to be professional in appearance with personalized information. ~
All correspondence is completely tailor-able. Warning letters can include merged data, e.g. date and ~
time of an officer's response and the current number of false alarms at the subject location. Regarding ~
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. invoices, if payment is not received within 30 days a late fee will be added in accordance with the
Ordinance and a late notice/invoice automatically generated, referencing and updating the original
charge. - i
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02009 Public Safety Corporation 2-23
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Section 2 ~ City of Spokane Valley, W
Technical Proposal Contract to Administer City Security Afarm Progr;
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At the beginning of the Project, PSC will work with City Alarm, Communications and Financial managers
to define appeal, collection, late fee, refund, response suspension, permit revocation, re-instatement and other Program policies and procedures. We wii) aiso provide sample letters, forms and phone -scripts for City review and edit. We maintain an inventory of nearly 40 standard (etters, forms and,
scripts to speed the program startup process. A sample of letters forms and FAQ exampies are included
in Appendix B. 2.D.6 Track Account Receivables, Billings and Balances
2.D.6.1Convenient and Flexible Payment Methods
PSC wiil provide remittance options for alarm users and alarm companies to include rnail-in payments, ~online payments and, if the City requests, walk-in payments at existing City payment sites.
2.D.6.1.1 Local Commercial Bank Lockbox
Typically, PSC arranges to have all mail-in payments remitted to a mutually-agreeable, local commercial
bank lockbox for automatic deposit by the bank into a designated bank account established for the
alarm program. Nationwide, PSC has developed lockbox relationships with many banks including locally
based, Sterling Savings Bank which operates a lockbox operation in nearby Spokane. At the beginning ,
of the project, we will work with the City to develop a payment processing plan that ensures collections ~
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, 2-24 02009 Public Safety Corporation _
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Spokane Valley, WA , Section 2
Contract to Administer City Security Alann Program Technical Proposal
are accurately and efficiently processed, and financial transactions are well-documented in accordance
with the City's fiscal policies. .
2.D.6.1.2 Convenient and Secure Online Payments
PSC will also accept online payments through the dedicated, secure alarm user and alarm company
websites we host. This functionality is provided in more than a dozen other programs we administer.
2.D.6.1.3 Walk-in Payments
Payments can be accepted at walk-in site(s) at the police department or at other City locations. The
~ screen shot below shows how account information can be easily looked up using a tailor-able online
' data capture screen with intuitive fields. Receiving payments through this method is tracked and
recorded in the account record and in the financial reports for reconciliation purposes. We will provide
train-the-trainer training to select City cashiers if the City decides to implement walk-in payments.
Below is a screen view of the online cashiering webpage that can be used by the City to process walk-in
payments if desired. .
tont,a uc IV-»+cr ~FaI tc.eul[
m . .
~Wley Fatse Alarm Reduclion and Admir.islretion
Senrch Accounts '
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Cashiering Page for Walk-in Payments
2.13.6.1.4 Payment Documentation and Reconciliation -
To facilitate the transfer and reconciliation of payment data, CryWolf includes two levels of user-defined
payment types: charge type, e.g. permit fees, false alarm fees, late fees etc., and payment method, e.g.
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02009 Public Safety Corporation 2-25 ~
Section 2 City of Spokane Valley, WA
Technical Proposal Contract to Administer-City Security Alarm Progran
~ cash, check, online charge, etc. This flexibility provides the City the ability to customize payment types
as required. CryWolf tracks payment type, date paid, and user sign-on for every payment.
We will reconcile the false alarm account daily and provide the City of Spokane Valley a monthly
reconciliation of all funds received detailing every transaction. As part of this reconciliation, we provide
a detailed accounting of additions and applications of any escrow funds created by overpayments,
granted appeals or other adjustments.
Our Tally Sheet report can be run for any date range and show payments by charge type and payment
method, and by PSC processing staff ID.
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fAi "W Of1l Uplffi1YatwOlYa1 t:Ia h- sI» .7 IILt 14 IIE116%X=M(.n'Y. lYp i~l •
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Tq 41311 fJ. 1H77 ltISL{yL17/.iq t- lyar 1114 6C:O1 t.11 CII CA{[aTt11e. 1Sp N,~r
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Sample Tally Sheet Showing Payments ~
2.D.6.21711exible and Easy to Understand Online Financial Reports
Spokane Valley will have direct, secure, online access to a variety of financial management reports that ,
can be produced by our system. No other system provides the extensive and flexible reporting
capabilities of CryWolf.
Our system includes a virtually unlimited number of financial and statistical reports with various data
filter and format choices. In addition, CryWolf processing staff has access to unlimited custom reports
through a built-in report generator. The system also maintains individual account histories that include
payment dates and all actions taken regarding an individual account. Examples of the reports are shown.1-
on the CD provided in Appendix B of this Proposal. ,
The following is a partial listing of the reports available. All of these reports are customizable and cart be; .
saved in many formats.
: 2•26 02009 Public Safety Corporatiori`,
Spokane Valiey, WA Section 2
Contract to Administer City Security Alarm Program Technical Proposal . ~
• ChargeJPayment Related ;
o Payment Tally Sheet
o Search Payments by Check Number r
- i
o Aging Report (using Date Letter Sent) r
o Delinquent Account Analysis Report
o Charge and Payments Controlled by Date Range
o List Payments by Location Type
o List Accounts with Escrow Funds
o List Accounts Receiving Refunds by Date Range
o List Payment Files Processed by Date Range
As in our other alarm administration programs, we will tailor online reports for Spokane Valley to , provide 24/7 access to selected reports most often needed. An example of a tailored online report menu ~
i
is shown below.
CeMuf Us I Pn",.7 Policy I Lepout
~ Y rie ~
,O;oof Valley. '
False Alarm f2eductlon and Adminls(ration '
Welcome City of Spokane Valley Alarm Program Administrator
~Search Accounb • Yr (
Akrms • Qn'roes ~ i t tottedbcrs~ Acwnts I
_ . L_.._.
` Cetpgory 7AItYoar , (aiil'enr • I
t~'~r::: .ti . . . _s . ..1a : • _ . ~
P►eperc 0.ePOrts FalSt Nam~i U:is t:.orttA 39 . 247
FaHa Alpma Voa t0 CatO 8891 f0082 ry-x~
' Fuso Fdsmcr in the Ioat 12 WArahi 14632 14517 TMn oan,nan ~ . . .
tr ot Pee.icua S~ {IpatL9 fi8 <89t i
a
ly t ~empcr.u ate fnwJ aMm~s+ve~+ait Sdp 22.So'g1 Z'o 60!:
Too ~ P y~ MI Taa
'
LAL'.mn Sfsysdrs ~ +.r ~ :_.E XR°??1~;!'~!9
~AcUrltt 3ummari
00-Oay Oalt:quarrt 120 _ _ . . . . . ~j
~ rio Response Usl. ! • S
...._._...i~ , . . . . ' ~
~
1'BLP40.6 QFPU~IS pp . _ o _ AI.w,
'
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Alerm School 40 fb~
Lacouc a a ~ , ~
' . . . , . . •
*kKIM
.
_ . . --•.W _._T .---ro. Ab.:,A-.~I:;y,.., "Cr~vWoiF I
- • . . . . - . I ~ .
Administration page with Tailored Reports Menu
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02009 Public Safety Corporation 2-27 .
SBCtiof1 2 - CIty O~ Sp0~ane Valre]/, W,
Technical Propasal Contract to Admtnister City Security Alarm Pragra
' The following screen views are statistical dashboards alsv avaiCable online showing real time financial
informatian:
~
~ Afatrrts T Char'ge5 v ~ ~Co []ections v Accounts r ~ - -
- charges . Current Yeor - • - - Last Year
.rr,i5 Month
~ Previous Manth_
This W SE4,71 0.00 $72x540.00
Prwous Gnr .$1X,312.00 S202,05110
Yearta Date $384,95825 $461.315.52
ChAr9es, bV Time Period
.e - •-y~--~-W- - - _ o
400,000 300.400• •
~~~,Di~[l ; , _ _ . . - ! ~ Current Year
L2st Yeaf
L! "5 - ~ ~ - .`_.~_.__t..' •
Adrninistration page with charges dashhaard '
. ~
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3~ " F •
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~ 2-28 02009 Public Safety Corporation
4
a
Spokane Valley, WA Section 2
Contract to Administer City Security Alarm Program Technical Proposal
~ Alarms ♦ I I C{iarges ♦ I~ Colledions ~ Accounts ♦ I
Collectlons _ Current Year Last Year,
- s . - -
This fbionih . $0.00 S5.565.00
Previous Pvlonth $43,957.86 $43:216.00
This Qtr $43,957.86 $46:781_00
Previous Qtr - $156,783.01 $166,631.15
Year to Date $327,443_62 5376,113_15
CollettFans by'1'fine Per[od . Collsctlon Rate
t 9 .
. _ . . . . _ ~ • E 400000 _ i < 30 days^
300,000 , j . - . - ' ~ ; ; j i
. ~ . . . < 60 days 200.000 • • . ~ ; ~
' •j ~
' < 90 days
t 00.Q00 ~ . . Currenl Year Percent
Last Year
<120 days ` i .
py:...
oc~ ocs d~ pa~e 120 days f r'
: • . . •
,`r` 40
0 20 40 60 80 100
Q
. Ca'}'ff'o#'fY?n) Dasl:baard
Administration page with collections dashboard ,
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02009 Public Safety Corporation 2-29 ~
Section 2 City vf Spokane Va[ley, INA
Technieal Proposal Contract ta Administer City Security Alarm Pragram
. ,
As shown in the screen aiew belaw, rnany CryWolf Screen reports include'hyper-link' functionality.
Usirrg hyper links, au#horized City staff can click a mouse over any afarm regigtrativrr/perrrait nurnber,
invoice number, hearing number, or case number in a repart will automatically display that item's
supparting information, e.g, invaice, CAD incident data, on tfie screen. Supporting information rnay then
be viewed ar printed.
~:33 L---~eV~rSy! a _ • ~.}-_c..- Tr._.rf r. r ,-s.c. ~a--- r -,._y. a~ ~ j#~5{~ ~2:' - _ J .•~ap
-~e,-~=r.~-- - - - 'ya^-•`~,' , n:.35~...~=l3.lk - mm~•~`-=
• P . ~ . . , . , _ . • _ , , • . _ . -
AL1m1nisfraLYve Site Cy '•;u+.a-AJn's°"*'_:'r`~ - ,
tra.Fe'fiW1Or~/I~ ~
. rt ■
[f~SL'tl~f~u'4F[m6177it{sil $Itt - ;..ti f
~ JtEt75~SCt1611 ~ niYeae vrn a~am~+ , ~~,y . . • .
latKs3la+daY.inrt , - . 'r~
35L92 ~EPM . ~~SnY(riC~}FhJ'SFSI4 r .J,'..".. L~ _...Sr~ i I.
= . io~ Juri sdietion
"T314f7E R3.9
FaIse ~-1,1ari~~.
3~ r~f'.~ 1 Acem~l
9l4F ' 1~fcnal.AEiaA
DPM . _ _ . _ S.04
.Sea►Ch 5rcr T+pe 4?10 P Axr ed Lora fiao laformatian
~6±?6 i]E3C8Y ;~6't s.sn
M1901 ~
' LncaemnTypt iCe--ni,E:~
~3332 DEFEY D~ki.4C., SCOT3' pD 2dt T DLP,L7
,7 ~
3Gl9
. 5392 D£P3YL`FI18ALT- F---LD. ; Phancl {7~933.[ s:0400
401G1DIX.;,~C L-r 20M MRAY fiJTi' 83LiJ,trL1]5. ' e7ic3 Sv QQ
- 43A0FfCEfrTOti ki1Lr '.11-; -:--r. ~-"•,•,zi,;~,• rx~
DM 1'C41Ya~FFEr, :iuG%
IjI
_ r:W; . . r 'c- - , . • . . , , - • • _ . < < ' . =iT€5"- • Ea u~r~ ,-r , ,
Exarnple of Hyperlink Aceess to Supparting DoCUments .I
2.D.6.3P"roven Collection Techniques ,
. ,
INith half a milfion false ararm charges pracessed annually, P5C has extensive experience En violations processing and collectians. Our solution includes avariety of techniques to help the City collect fines -
incleadirrg rrtiultiple and varied noticing, "skip-tracing" af laad addresses, and other targeted callection
techniques.
►4 successful biEling and colfeetion prograrn sends Che message to alarm companies and alarrn system
owners that first, the City has the capability of accurately identif}ring the respansible person, and
second, the City is serious about collections. PSC has established and manages dozens o#' natice and
coilection programs across the country. Dur higkrly successful billrng program is evidence of our
continual commitrnent ta our cEient cities and eounties and ptovides a highly releable metfiod for direct
corrimunication witFr citizens wha do not promptly satfsfy #hetr obligations. Our billing prograrn's success is fargely due to aur canstant and continua l tracking of complex processes, .
that generate exceptional reveraue for aur clients and pawtners. This i ncludes tvols such as dynamie
natices with varying font and cvlor, enforcement sanctians such as credit bureau reporkrng, and
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• ' ~ 2-30 @2049 Public Safe#y Corparatioil,
Spokane Valley, WA Section 2
Contract to Administer City Security Alarm Program Technical Proposal
effective skip tracing procedures to update address information. Our alarm violation specific experience
makes PSC the most qualified firm to partner with the City to implement an effective alarm billing
program.
A sophisticated and fully integrated alarm processing and billing system is the key to the billing process.
The process will include: • A strategic, tailored stream of follow up notices • An online notice management system for quality control and program analysis
• Comprehensive, in-house, high volume, mail house capabilities to ensure printing, insertion and
mailing of notices
• Rigorous quality control to ensure timely and accurate communication with the public
Permit and violation level invoices are provided by the system, allowing for customized and effective
billing. Two separate billing streams, one for violation level billing to alarm users and one for permit
level billing to alarm companies are accomplished using parameter tables to determine which type of
notice is being generated.
Violation notices can be formatted and have the capability to include multiple violations on a single
notice if required. All invoice information and formatting is customizable. Violation notices show balance
forward information and, depending on the notice criteria and eligibility of the violation, a detailed listing of all outstanding violations may be attached to any violation notice. Bills Vvill have a scan line on ,
the remittance document, will provide a stub to accompany payment, and will show a dedicated toll- .
free Spokane Valley alarm program customer service number for assistance. All billing and other notice
formats will be tailored to meet the exact requirements of the City and will be reviewed with City
program management prior to use.
The system's billing process evaluates each violation separately for billing. Each violation is evaluated
individually and scheduled for a particular activity, such as generation of a delinquent notice.
PSC will review all billing criteria with the City and program management at the beginning of the
program allowing the City to simply select the required criteria. Efficient scheduling and production of
notices ensures that notices reflect the most current and accurate information possible. PSC ensures all
notices are created, the notice register reviewed, and revalidated before notices are printed, inserted
and mailed, generally the next business day after violations occur.
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2.D.7 Generate and Mail Registration Status Changes to Individuals, Businesses .
and Alarm Companies ~
~
The PSC processing staff will produce and mail notices of all registration status changes to individuals
and businesses. CryWolf allows Spokane Valley to define its own registration status terms such as
pending, active, expiring, expired, suspended, and revoked. The system is also designed to automatically
02009 Public Safety Corporation 2-31 ~
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Section 2 City of Spokane Valley, WA
Technical Proposal Contract to Administer City Security Alarm Prograr
generate notifications of these status changes so that none are overlooked. For example, we intend to
trigger expiring registration letters 30 days prior to expiration, if acceptable to Spokane Valley.
ln addition to mailing status change notifications, PSC is able to automatically generate email alerts and
customized, outgoing voice mail via our proposed Integrated Voice Recognition (iVR) system. An -
example of an automated email alert is shown below. The sample alert was created for repeat offenders
and can be easily tailored for alarm users with registration changes.
•~Ete+s ;E~►_ Y~;'~ I~"~;,~"~Y„t~ip~y"xc°n~ ~f%~b'~: . W;-
' _4BI~S!jY,q,RaCp~,loA~ Q~~-~erb•.~~:.,~h 2'~~t 4'-'~,'' •'~U) ~,r r,'?_.~•'•;
. s
From: ' 911e&iom (ed*M2Ptb&csafetycxp. comJ ~ , ' • • ' Sent Tue s/YI009 4:39 PM Tn: • 'edi:o& ' . ~ • • . • ' - . . . : .
Cc•' . ' A ' ' , • _ .
SubJe[L• AutarnrAnd Cry:WOff NOhfiCeLon: Repeat Offmderc - • _
klcti€ieetioa co Repeac Offendeza
• L.ot3fication Dctr. 9/il2009
a
Acconnz: 5956
Sl4I7!, ZU32A3Z4'.a.
123 S LIMIN t7
ANYfRd2J. O5 99599
ti
Ftsl: (833) 333-7131
Fh2:
Fb1: 1338) 335-7131 `I
F?i2 :
Y~
I2a1s is an a::Lesaced F-Sl cocitlcatton :es4:? tlcg Srem en excas3ve numbez oZ 1a1ae a2arae in t1:e Frevicue 4•eas. <u~ '
I,aw Er:fore=mcat re=zor.nel sespozd to thcsnccds a1 fcl:e aiaar= ca?! e
yearly.
Iheae us:neceasaxy resposae9 resulted ia e_ ean=rnoL9 bz;rl°a !a manpcwer
asrd caaca te c7se citizete. fvery yea= 3Lnl--ed5 of theuaaadS of dcllase .
a:c expeadcd reeD=ndisQ co felze elars ca222; w*-1e?s 2n cLra r_dncee z.*.c
ciae evaileble to zeapord La reel e.*nazqanc±en.
No_k wich C9. Zeget2:er s:e caa aake e C3ffesea:,e. ,
t~v
2.D.8 Ensure That Only Those Alarm Systems Located Within the City are 6eing
Registered and Billed for False Alarms .
. ,
CryWolf processing staff wil) help ensure that only alarm systems located within the City of Spokane
Valley are being registered and billed for false alarms. As shown below, CryWolfis designed to geo- .
validate (GeoCode) addresses as they are entered through the registration process. Once validated,
these addresses will be the alarm locations referred to in the billing process.
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~ 2-32 02009 Public Safety Corporation
Spokane Valley, WA . ~ . Section 2
Contract to Administer City Security Atarm Program Technical Proposal
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sklJ ` - - - - - :la~ S"uieGig; '~1.iff1 , I
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H~ °naorl~d~1'~rSn. Fdi~a~rdirl' Jrsr~ p• ~
; r" u~, ira:sra ii~soR~ P.g tro~+cna ~ . - _ _ • ~7j ~ -
i ~f........~ , . t`"„_~,. ~J T+.c_!_~__"~ • _ I~m~_... . ; ,
• ; . ~ _ . - . - a.~.. • - - Lr:47~n1 ~ ~ 1xt. ~1..~~ .
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As shown belvw, our CryWolf system.can geo-validate addresses based on either an address database or i~
through Geographic (Map) Information System (GIS) technology using ESRI standard electronic maps
provided by Spokane Valley. Based on our experience, the most effective approach would be for the City l
of Spokane Valiey to provide us an updated copy of the same GIS database used by the CAD system
i'
Ayi fiw;~ ~ JA,.d.,ed _J~ ~ia'o` I sjsoo _ i
1AlOip 114)14 D:PJI e7S'i Gale4 : :
e;~i,~ ~;:a.~ fwpaNsa, vsn~ 'R _r r' . . ..,~~'~',.~.c,~; ~ ~ ~ ■ , - ' ~ ~
r~u .,3► I I Swe { fnu • i Tollf ! fmR4+ i loRGt 1 Ptela I Sbrd • ' I 1~'- I' ~
[r-maMm, 21 firF"uTiOel •py • . ' ` . ' j
Uu T!r Sr ?1 F.FRRS~t flO
0 'OI IIS Slp Ilt 1FFFERAH 0
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t~ ~:?9 ti;,f 1-9 JEFFzFiiON ttt I
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IL~ - - - - - - ~ I ~
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Geo-file verification
- li
Address validation is performed on registration applications received by mail, by telephone and online. ~
Online registrations that do not validate immediately alert the registrant and request that the registrant
call the toll free alarm program number for registration assistance. This ensures that a registration is not I~
rejected because of outdated geo-file information or misunderstanding by the registrant.
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02009 Public Safety Corporation 2-33
;
Sectinn 2
Technical PrQPosar .+City of Spokane Valleyy WA
Con#ract to Adt°riinister City Security Afarm Prograr~
t
2.E3.9 Provide a Toll-free Phone 1Vumber #o Assist Citiiens and Businesses and
Answer Questions as to the r4dministration and Billing of this Prograrrf
PSC staff will be availahle to sssist citizens and businesses and answer administrat«n and billing
questians bytelephane tall-free. Thi~ customer service suppart is available bam ;5pm Pacific Standa rd
. Time (PST), Monday through Friday, excfuding national holidays.
A 11oice Mail system with customized Spakane 1lalley greeting and script will be used to capture calJs
made at other tirnes and for imfrrediate capture af registration inforrnation. Any messaggs received vxrill
be responded #o tFre next business day. ,
PSC utilizes aLanguage Seruice to provide extensive language support. Thts same service is used
successfully by thousands of public safety arganiaations natiorrwide. AccordingJy, we are able to provtde
~
language suppor# for 175 spoken Ianguages,
1tVe afsa pravide an array otcommunication choices forthe hear-ing impaired including Email, Text relaY, .
11ideo relay and T1rY forrnats.
.
Vtile are also unique in offerrng multilingual corresporrdence aptions. Our technalogy can generate ~
letters, notices and forms in Panguages other than English. IIVe +currently use this capabili-ty extensively irt_,:
Canada for French and bilingual carrespandence. _
PSC will act as the single point of contact, avairabte to assist citizens 'and businesses, and answer
a d m m is t r a tiv e an d b i i C i n g questions by te fep hone. A dedicated, Spokane llalley-specifc, tall-free
customer service support line is available 6am - 5pm Pacffic Time Monday through Fridayr excludin
, g
national hvlidays. A uaice mail system with a customized greeting rs used far calls to leave messages if -
the calls are received outside ofthe designated 6usiness hours. After hvurs calrs are returned promptly
the next busin e s s day. Th e toi l- fre e numb e r i s p u b lis he d an the alarm prograrri website we host, as well
as on all invoices, false alarm notices, and a#her correspandence. -
P.SC customer support staff is locatecf in our 10,000 square foot program support vffrces in 1Naldarf, N1o.. :
i.
VOiP Phvne 5ystrae}~
pi ~ ~
High Vorume Equipment -
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Spvkane 1la~~~y Line .
y F - ~ L F - 41 '.t ~'~"5i°° .~`-a~~r~'q
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~ 2-34 @2009 Public Safety Carporation
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Spokane Valley, 'WA . Section 2 ~
Contract to Administer City Security Alarm Program Technical Proposal
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All of our services staff are PSC employees and include no subcontract or consulting personnel. PSC
employs a staff of more than 25 people including 16 experienced alarm program support personnel. We ;
use various processes and tools to ensure the highest quality of customer support. `
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- • Spokane Valley -specific operating procedures (SOP) ;
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• Tailored telephone scripts and frequently asked questions :
• All customer service staff attend professional training programs
• Staff background checks and probationary periods ,
• Call monitoring and recording Customer service representatives will respond to citizen and business inquiries based on fact sheets pre-
approved by City of Spokane Valley alarm program administration. '
Customer support is more than a requirement to PSC, it is a commitment. We appreciate and value the '
trust that the City of Spokane Valley would place in our company to support and communicate with their citizens.
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"2.D.10Provide the City with Lists of New Registrations and Suspensions on a
Daily Basis . `
PSC offers multiple methods to notifying the City of new registrations and suspensions on at least a daily basis. First, as shown in the screen view below, PSC will provide Spokane Valley secure, real-time (not 1
weekly or daily) access to online reports of new registration, suspension and other alarm information via
a dedicated, encrypted, security certified, administrative web site (described more fully below under
"Secure, City Access").
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02009 Public Safety Corporation 2-35 ~
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Section 2 ~ City of Spokane Va(ley,
Technical Proposal Contract to Administer City Security Alarm Prol
~ ~av,r~ lt ( Cnr~ry ca.~. n;a.n
Sll~ 1)
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,,;00%lley- False Rlarm Reduction ona Adminisfrotion
- Wetcome City of Spokane valtey Alarm Rrogram Adrnlnfstrator
f~ Akroi ~ I I^~! rCoifat4orts t~ i Ataoaey •
. ~ P-Wre Rsperts } . . • ~ . Thls Ifem , 4qYea '
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Second, City administrative and Communications staff can benefit from proactive, automated daily .'M
emaii notifications that can be tailored to include listings of new registrations and suspensions as well'as
other critical information. An example of an automated email notification is shown below. This functionality was implemented inArcadia, California ear{ier this year and is used by alarm program managers to receive key program
metrics via handheld devices.
~
, ~ 2-36 02009 Public Safety Corporation
- . • . . . - - - - - - - . _ _ a. _ . . _ . . u.-~==- - _ • -
' Spokane Valley, WA • Section 2
Contract to Administer City Security Alarm Program Technical Proposal -
, 1! . . a- -
From: crywolfgpublicsafetycorp.com Sent Tue 8/4/2009 7:00 PI
TO: f .".j:'`' ...•r ..c1':'': • . I ~ s.~ ---~w~117 rn I ta• S•,. , :r~'"j.F. . 7.LJ5 _ . , _ • "
CC. . • ' . _ ' •
Subject: `a batly Stntistics . - , • , , ' • : ,
~.5tatistics as of : E/4f2009 7:00:00 P?d
C-nverzuae:st . . . . . . . . . . . . . . . 2
Noa-Residential.......... 1129
ResiHential 4192
5C3:oals 21
Tiotal F:cc.ounts 5344
3atal CharQe3 to tlate.........,. S265,495.00
aaLa1 Paid/Emcrow to date....... $195,665.50
Fa1se Alarma Ctzarged: 7/1j2009 - 7/33/2009.... $14,100.00
Falme I+Saams Paid: 7!1/2049 -'I/3i/2d09....... S5,100.00
Falme Alasxns Chafged: 8/1/2009 - 8/4/2009.... $1,100.00
False A1a+-rom PaSd: 8/1/2009 - 8/4/2009....... :~O.Od
Falme Ala-r-sas C'-harged to cate.... !;51, 300.00
' Falme A3asms PaSd co detc....... $22,200.00
'Schools' false ala=s betwcen 4/?/2009 and E/4/2099 (Inclazsive) 29
iiOE.E.Y A:%ENUE ELM4i.Ti+TIARY SCiiO 5
HIGI3 5G5i00L 4
Hltz. : : OAXS EIENLtTT'ARY SCA . . . . . . . . . . . . . . . . . 4
DAATA 24I DDLE S CSOOZ> . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
rat.ctNn r_antM F; .^tJRw'rnav crun 7 '
Automated emai{ notification
Thi.rd, we will work with Spokane Valley staff to specify and configure a process for transferring alarm permit data to the City. We can use the same approach as we successfully use for the City of Spokane to
update the Northrop Grumman CAD. This process includes automated report delivery of 90 Day
Delinquent and No Response to the City alarm coordinator for review and approval. Once the update
information is accepted by the City, the information can be given to the County CAD Staff to update
CAD.
2.13.11 Provide Secure Database Access via the Internet for the City
We propose going much further than required in keeping the City informed vf Registrations and all
other aspects of the False Alarm Program. Specifically, we propose providing selected Spokane Valley
staff real-time access to CryWolf via our fully web-based administrative data access and reporting
system. ~
CryWolf includes a virtually unlimited number of financial and statistical reports with various date and
data filters, and format choices. In addition, CryWolf processing staff has access to unlimited custom
reports through a built-in report generator. The system can also generate individual account histories
that include payment dates and all actions taken regarding an individual account. Examples of the .
reports are shown on the CD provided in Appendix B of this Proposal.
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02009 Public Safety Corporation 2-37 ~
I
- Section 2 . City of Spokane Valley
Technicai Proposa! . Contract to Administer City Security Alarm Pro
The following is a partiaf listing of the standard reports available in our CryWolf alarm administra
system. These reports are customizable to meet the City's requirements. We will also taifor an or
report menu that provide 24/7 access to the most often needed reports selected from the avail;
reports below. . .
. • General
. o Review Account History
o Workioad Snapshot by Date Range
o List Accounts Receiving Certain Correspondence
o List Accounts for "Response Required" Correspondence
o List Top Offenders by Incident Date Range
o Special Category Report
o Review Appeal Hearing
o Appeal Hearings Listingj5tatistical Report
o List Pending Hearing Requests
• Charge/Payment Related
o Payment Tally Sheet
o Search Payments by Check Number
o Aging Report (using Date Letter Sent) o Delinquent Account Analysis Report
o Cha.rge and Payments Controlled by Date Range
• Alarm Call Related . o Alarm, Listing by Incident Date Range -
o Alarm County by Premise Type ~
o Alarm Statistics by Incident Date Range • ,
o Alarm Statistics by Location ~
• Registration Related
o List Expiring Registrations by Date Range '
o Registrations with recoded bad addresses
o Registrations listed as bankrupt Alarm Company Related
o Count registration by alarm company o False alarm dispatch rate
o List expiring alarm companies by date range
o List registrations by Alarm Company
P
~ 2-38 U2009 Public Safety Corporation
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Spokane Valley, WA . Section 2Contract to Administer City Security Alarm Program Technical Proposal
. ~ tontsrt ~h ~ P~{+e.:~ co4t+ I L~,o,t
W~e
,,;oONWIvJ . False Alarm Reductfon and Administration
' . Welcome City of Spokane Valley Alarm Program Administr-ator
beerch Accounts _-...1
~ Atartus I ~ Cherpes y cotlrctkns v~ ~ Atmonls v~
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Carcyory • ThisYesr LutYenr
PreparoReports Fa13eA[aansl~ls6lomh 39 204
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` _ 4 . faho Al:m+2 Year to Ualo F541 10082
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• I1Ap Qtfarnkria f~ Fskv atanns n Ua lasl 12 k7crth: 14532 16537 AL at Frsxius 72 Mcnlhs SB J&`t ~
i Paymenl Taly ~ FZaaponye h!o (A+y tdarmyPertml S441 72 65!i 28 50 : .
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Alorm Bchool •
40
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ti CRYWOLF
Administration page with Tailored Reports Menu
As shown in the screen view below, all CryWolf Screen reports include'hyper-link' functionality. Clicking ~
the mouse over any alarm registration/permit number, invoice number, hearing number, or case ~
number in a rePort will automaticallY disPlaY that item's supPorting information, e.g• invoice, . CAD f
.
incident data, on the screen. Supporting information may then be viewed or printed.
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02009 Public Safety Corporation 2-39
6
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Section 2 ~ City of Spokane Valley, V
Technical Proposal Contract to Administer City Security Alarm Progr
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~ ' ' - ~ ' . ~ ' t . . _ . • • . • , < J~1 ' ' ' ' O !n.•eRVt • ' J► - . a. IGOt1 . •
Example of Hyperlink Access to Supporxing Documents
All reports can be saved as PDF through the program (no external software required) or as Rich Text
Format (RTF) for reviewing and editing in word processing software such as MS Word or WordPerfect. ~
2.D.12Provide Limited Access via the Internet for Alarm Businesses for Alarm ~
Registrations and Registration Status
In many communities, Alarm Companies have benefited from our ability to host an Alarm Company
website providing limited access for Alarm Companies to enter alarm system registrations and view thei,
own customers' false alarm performance. An example of an Alarm Company website is shown below:
~ 2-40 02009 Public Safety Corporation~
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Spokane Valley, WA ~ Section 2
Contract to Administer City Security Alarm Program Technical Proposal
Cas~y~Jt ! Fri~e~x ;cic.
SR"pokane
jUalley~
Alarm Comp2ny Administration and Reportinq
welcome to tfie Ctty oi Spokane Vallcy, wA
Alarni Company Adminlstration SI[e . ' ' ~ - • . . -c7:~:
lic4:A~::r,'. L} ):C-FfJtv.:Z,7•G►;1:t;K:7.:2RC21 ]}iM` . . ~y?
t--A':rt9r d A:r, i~i:'v}n. rwN niA'r,fr:: 5~sfrr• •~t, i~~• f-: t.~~.~~ ?.,.i~,
1t:~i7<E+l::r?t4rE7:i'.S. ~ ~LZ Fw .
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Slgn 5n to Your Ar.count
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• tAi^r . •r_
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Alarm Company login , .
~ Couw:t Us l>'riiori Pol:sv t lajsct
ane
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Alarm Comp3ny ACmfnistration and Reporting
Search Results
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~i..' 6eercAAC[ounta ArmuutlnfurtnntSan '
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i 5994 v_.~•~~..-, locoUun 5794
Searpl 0V: Gar++tfon Trpe Cammcrelal
Na7no Neme CITY AUIU PnRT4
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A.qaa.dort r AdJrrss 1577 waurui 4i • ~•~r~~`,
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02009 Public Safety Corporation 2-41 : ~
Section 2 City of Spokane Valley, WA
Technical Proposal Contract to Administer City Security Alarm Program
. , .
Sample Online Alarm Company Screen
Alarm Companies have access to their own customers only. They have many search capabilities to look
up an account. The account information will be provided, including status of the account, the ability to
update the account, or close the account if the account is no longer active with the alarm company.
f In addition, they have access to alarm company specific reports, such as top offenders, and alarm
statistics for their customers. They can view their billing history, change their own passwords and
contact PSC through an email from the website. We expect that this offering would also be well-accepted by alarm monitoring companies doing business in the City of Spokane Valley and enhance cooperation among the companies, their Alarm-Association
and the City False Alarm Administration Program.
2.D.13Provide Ability to Register Security Afarm Systems and Business Alarms _
Systems via the Internet and Telephone or Interactive Voice Response
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2.D.13.1 Online Registration (via the Internet) ~
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The proposed CryWolf alarm tracking and billing application includes interactive on-line access capabilities. This function provides the ability for an alarm user to register and access information about
their account on-line. In addition, we have provided the capability for alarm monitoring companies to
• have limited access to information about their own alarm customer accounts.
The Alarm Administrator will also be provided secure online access to make changes to mailing addresses, phone numbers and contact information for alarm users and alarm companies, as required.
As shown in the sample Screens below, PSC will provide fully interactive, secure online (web-based)
alarm registration for alarm systems. This functionality also allows alarm users to review their
registration status, update contact information and renew permits online. This web-based registration
may be-used by both alarm users and alarm companies (to register their alarm users) and is currently in use by numerous CryWolf clients including a number of the references provided in Section 3-
Management Proposal. .
~ 2-42 02009 Public Safety Corporation
_ s.~Z'~~'~.. nw_ _.;.~.,r.~ s . u~rT ~ ~~e~"••~~, ~
Spokane Val{ey, WA • Section 2
Contract to Administer City Security Alarm Program Technical Proposal
~ rntett+JS ~ G~.it) ~e1 q
S~pokane
j'~alley,
Fatss Alarm ReQuction snd Admfnistration
Sign In forRegistered Alartn users t i'-'~• _ ` : ~
c ~i~' : , , • , : - ' ry
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Citizen login
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'akane
False Atarm Reductton and Administratlon !
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Welcome TimothyRobertson ~
Updntc
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Citizen landing page ~
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02009 Public Safety Corporation 2-43 ~
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Section Z - City of Spokane Valley, WA
Technical Proposaf Contract to Administer City Security Alarm Progran
w .:aN~a,.: ~ .••e:, as:~
n~•~~ `
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~'"'~~"J False Alarm ReduGion arQ Administrat~on
Online Registraoon .
Alermnd Locedna InturmuN.n
I+_ ~ LocaUonTYVe jCacr.meicia:fe[
+sorn. ~r
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Sample Ontine Registrat+on Screen • ,
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Online registration and access offers important, benefits such as citizen convenience, data accuracy, false
alarm awareness, greater compliance and more timely information. {t also increases the responsibility to -
ensure that very sensitive alarm permit data remain secure. ~
All web access to CryWolf maintained alarm information takes place over secure, encrypted, secure:-
socket layer (SSL) online connections. ~ .
~ 2-44 02009 Public Safety Corporation
Spokane Valley, WA . Section 2
Contract to Administer City Security Alarm Program Technical Proposal ~
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2.D.13.2 Registration by Telephone
In addition to the internet, at anytime citizens can contact the dedicated, toll free Spokane Valley Alarm
Program telephone number for registration assistance and to register. We typically use telephone
registration as a convenient and citizen friendly alternative for those registrants that have trouble ,
understanding online registration or are rejected online because of failure to meet address validation
criteria. In those instances, registrants are directed by the website to toll free telephone registration.
2.D.13.4 Registration by Mail
Because some citizens either do not have access to the internet or prefer not to transact business over
the telephone, we always provide Citizens the option to mail their registration in for processing. !n order
to avoid the confusion of multiple mailing addresses for different program purposes, we arrange with our bank lockbox service providers to use the same mailing address for payment remittances and other ~
correspondence such as registrations by mail.
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2.D.14Develop Written Educational Materials for Citizens and Businesses ;
;
Public education and awareness will be a key component to generating public support for the City of ~
Spokane Valley Alarm Program. A well-executed campaign will assure acceptance of and compliance ~
with the program while reinforcing the message that this is a safety program aimed at maximizing police ;
officers availability through minimizing false alarm calls. Working with the City of S`pokane Valley Police ~
Department, PSC will design and implement a comprehensive public information campaign modeled
after similar successful false alarm program campaigns to enable the City to reach all of those potentially ~
affected by the false alarm ordinance provisions, thereby assuring the highest degree of compliance and ;
public support.
The primary message of the public education campaign must be that each•and every citizen of Spokane Valley is responsible for properly registering the alarm systems in their homes and businesses. The :i
public will understand that the Spokane Valley Police Department will continue to serve and protect
them by responding to emergency but they must also understand the amount of police resources that
are drained daily responding to false alarms. The public education campaign will help the public
understand their role in minimizing the false alarms so that police resources can be applied elsewhere.
PSC has extensive public sector management experience - over half of PSC senior managers have public
safety and law enforcement backgrounds. Based on our experience working for the public sector, we are
well aware of the importance of implementing an effective communications campaign when introducing
an enhanced initiative such as the Alarm Program in the City of Spokane Valley.
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In order to address the public concerns, PSC intends to identify specific target audiences by working j
closely with the City and private alarm companies to develop a baseline database that encompasses all
registered alarm owners. Once identified, PSC will commence the following activities:
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_ 02009 Public Safety Corporation 2-45
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Section 2 - City of Spokane Valley, WA
Technical Proposal Contract to Administer City Security Alarm Program
• Produce a direct mail message that introduces the new program and lays the foundation for the on-
going message while answering the very basic questions. We can work with City information
managers to craft and disseminate multilingual messages as required.
• Select the proper vehicle to disseminate information to specific targeted constituencies.
o Develop newspaper advertisements for neighborhood newspapers announcing the new
program while explaining the advantages of for the residents
o Identify and schedule time for law enforcement presentations at selected civic associations
and neighborhood organization meetings
o Develop radio PSAs utilizing recognized and respected public officials, police, other public
safety staff, senior citizens and community leaders to carry the message
o Stage a"Thank You" presentation and annual "State of the Program" follow up presentations to the Mayor and the City Council for their hard work and diligence, while ,
explaining very briefly the advantage for all residents and the positive impact this program
has on the City of Spokane Valley and the Spokane Valley Police Department -j
In order to streamline the process after final approval of the PSC public awareness campaign by the City, ,
PSC will closely monitor the role of the public education and marketing campaign. 2.D.15Develop and Conduct False Alarm Prevention Classes 'As we have done in many other alarm programs, PSC will provide assistance to promote the alarm program as requested by City of Spokane Valley in the following areas: • Work with the City to design the web-based, alarm school curricula and educational materials .
As we have done in many other locations, we will tailor and host a dedicated City of Spokane Valley.,`
A larm Program we bsite simi larto the one shown below. .
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~ 2-46 02009 Public Safety Corporation
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~~we~r`,~7 5'~: f
• _ . ~ " ' . . _ . _"'..~.J = " - ' ' _ " _3' , _ ~ . {
Spokane Valley, WA . Section 2
Contract to Administer City Security Alarm Program Technical Proposal ;
~ .cr.1 _.H ts ; om.+r ftrr=y t c&+.r.:.:,or. tor,
spb@ne ~
Fatso Atarm Reduciion and Administraticn +
r~- rir:`~d Alr+ a- e°.4-es F 1
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False A1nnn Vrcveyttlon ond Admtrtstradon S4e ~ry~~i' i r►ees c.are . - y.. ~ i
- Urw °.r c,•:cn t~: s•t+ >,:NI r..^_,:n3 aGs .I d': @ - ~ ' ~
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. - , - • , • • ~
Spokane Vatley False Alarm Reduction Program Nome Page ;
,
This site may be linked to the general Spokane Valley City website and can provide Citizens and .
businesses continuing alarm education by presenti'ng False Alarm Reduction Information and providing
~
access to an online Alarm Awareness C1ass (Alarm School).
The online False Alarm Reduction Program information can include: '
• Alarm Ordinance
• Appeal process T
• Registration requirements ,
• False afarm fee structure
• Reinstatement requirements ,
• Unregistered users
• Law Enforcement response guidelines ;
As shown in the sample screen below, we also host an online Alarm School in multiple cities. The first
r;.
sample screen shows the 9''' step (screen) in a multi-step process where online visitors, via secure logon,
are provided tailored questions and answers about the causes of false alarms and how to prevent them. S
Once online visitors complete the multi-step education process they are provided an online test (shown
in the sample screen below). This testing process automatically draws a random subset of questions '
f
from a larger question universe to help ensure that the test varies from visit to visit. The test results are
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@2009 Public Safety Corporation 2-47
,
Sectian 2 ~ City of Spokane 1lalley, WA
Technical Proposal Contract #o Adm`nis#er CEty Security Alarm Prograrr
reviewed uvith the 6nline visitar and the test "pass or fail" resutlt is written to the uisiting alarm uset's
aCCoUnt hEStoTy-
w~„H.,~,
n~p ~~ery
~~1~. f°alse P.Iprin Ruc,~atier~ attd iiclmiryialrtiiit~ll
fyl$Yi#7 Sc'SOOf 4LAN's SCHCCi PkVOkL:1
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; 04s l•w- d :rrrri. e}: _ac: ~ucr tv ruytxc-a[1 w.l'n tFu aiEr
" t' ~ R2~:zthbnrlt rn eeGO e n4tl 4'YrS+tt4~r. fl~
~~~7'f _ }[vrea.erd [7a 4! ~#J ~+47o~F:i {4^ K4F~G4F.S411 inG r:7AEY \9iiT:4rk+7Y.•>'R7L17PR'~HY4G49Q~4- _:j
~oo~ 1or Folao xlerms
~h~p aro ra i.ar XWUa a~ar+~v i•~ s~w ihx, Ey m'ra~s ssmti }vr. ~cs~ ~ n tqa 4a~na sha:4nJ
- x~r,.aacrtv++dar War,m rV4L LFiC}OGJI4r"Sh rrG,rryns d ais a Oa•*n.
~.n.ncw+wai -rern r0.e; =ra J : _Lko ta• vary wy ov- a Ya:sa Kiaeraa.
+1FhF1 7R0,T rN:Y L}M1 --7 n1.w, i
i. r£lSrM.'NrJ IIy11S~1il+'7',.u'~?,:9•n.~Q~ [e`a ~7,.i...+rel4en. '
-4 1-Fl, ti4eyi4~ FdJ4MW IIr15f~11Y'M11ti1 O/ 1K.I h'~'ihrF~ 4'~i.rll'J~~1
:.,f~lr.:a,t-0~tr.x•rla~,rn.-ai.5l9iw mri•~,Ush` I li-.
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wr,+~fr,;Y:irg¢n ae Mwn,,arWU ~ " .
- _ _ . . ~•i . _ _ ~ . , - rri,. . r..,...,« ~Ck7'44~Ct~
OnIIr1e Alarrri Schoal ' .
• Cansult with the Ci#y on approaches and cantent to infarm the general public o'f the alarm .
ordina nce provisions via brtaad-based, fa lse ala rm, p u b lic awa reness progra m using major print •
{nevuspapers} or electronic {TV, radia, city website} rnedia. As part ofthis assistancer we are pleased
to discuss what other commu nities we adrniniste r a re doing to raise public awa reness a nd provide
sample press releases emplayed;
# Consult vrr point of purchase displays, brochure production, false afarm r~~~ification stickers arid
distribution to new and exist+ng registered afarrn sites, and other suppart as needed ta effectively
administer the program -
Of course, some of these approaches wilC be incRuded in the ded3cated Pragram welasite we will create
arrd host far the City of Spakar~e Valley. .
2.D.16Support the C3iIIinglSuspensEan/Revocat'ron Appeals Prflcess - -
R5C fully supports hearings and appeais as fof lovvs:
. • If a c€tizen or bu siness vuants to file an appeal, P5C can e mail or fax the appeal fQrrn to thern. The '
forms and appeaI instruct;on s will afso be availab le for direct down load frorn the City's website, if
desired.
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~ 2=48 Q2009 Public Safety Cvrpara#ion
Spokane Valley, WA . Section 2
Contract to Administer City Security Alarm Program Technical Proposal
• Our system can quickly assemble pertinent information and reports to document all billing, ~
revocation and other decisions. Our false alarm program staffwill forward this documentation to
the City staff evaluating the appeal or this documentation can be directly accessed by the City staff.
0 As shown below, our CryWolf processing staff uses a fully integrated Hearing and Appeals module to
apply the results of an appeal. This module is dedicated-to tracking and accounting for the filing and
adjudication of hearings and appeals, and allows for the reduction of fees, reassigning of alarm calls,
and even the deletion of calls as required. All hearing results are tracked by registration and can be
reviewed as needed. This module is designed to process a large volume of appeals as evidenced in
Baltimore County, MD, where approximately 800 appeals are processed each month. We can accept
(email) written appeals request or paper (mailed in) written requests
• Our system is designed to automatically generate a notice of the appeal results for mailing to the
resident or business. PSC staff will mail these results. These notices will be tailored to Spokane
Valtey needs and can include special appeal categories defined by Spokane Valley, such as weather.
,
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Hearings and Appeals Screen
02009 Public Safety Corporation 2-49 :
Section 2 . City of Spokane Valley, WA
Technical Proposal Contract to Administer City Security Alarm Program
2.13.170ther Services Specified by the Bidder
Provide Delinquent Collection Coordination Services
PSC works closely with clients to formulate the most effective approach to maximize the collection of
delinquent accounts. At the direction of the City, and in compliance with local ordinances, PSC will
oversee the process with the goal of maintaining goodwill with citizens and the business community.
Beyond the standard 30, 60, 90 day notifications and account statements such remediesas skip tracing,
third-party collection agencies, and property lien filings will be employed at the City of Spokane Valley's
direction. ' Option to Operate the False Alarm Program Internally .
. Because we also license the industry's leading false alarm technology, CryWolf, for internal use, we are
able to offer Spokane Valley an option to bring the false alarm program in house in the future, if desired.
We Uelieve this option provides Spokane Valley maximum flexibility to change their approach to false alarm management without the likelihood of wasting their initial investment in creating an alarm
database. The fees for converting the system to in-house operation will depend on when this-4s done:• and the number and type of system licenses selected. ,
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~ 2-50 02009 Public Safety Corporation. ;
~
City of Spokane Valley, WA . Section 3
Contract To Administer City Security Alarm Program Management Proposal
3. Management Proposal As described in this Section, Public Safety Corporation (PSC) offers the City of Spokane Valley .
unparalleled corporate experience and qualifications to implement and manage the tasks required for a
highly effective false alarm reduction program.
H/GNUGHTS -
- ■ Ten years experience implementing
3.A Project Management false alarm reduction programs for
PSC is a technology services company specializing in 170 clients, including three
false alarm management and administration solutions. Washington agencies
Founded in 1999, PSC's mission is to improve the
efficiency and effectiveness of emergency response by ' Provide false alarm administrotion ~
public safety personnel. Since its inception, the services to 24 clients, including ; .
company's false alarm management solution, CryWolf, Auburn and Spokane in Washington
has helped hundreds of local law enforcement agencies ■ Single service provider with 100%
reduce false alarms, increase the collection of fines, and control over the proposed services,
improve the operational efficiency of false alarm i.e. no subcontracting or outsourcing
processing.
■ Current/y interface with Northrop
Widely recognized as the leader in false alarm solutions, Grumman CAD systems in eight
PSC has provided false alarm systems and services since locations
its founding ten years ago. Alarm billing and tracking • -
remains the company's primary business. ' Converted alarm dato to CryWo/f
from other databases in 120 alarm
PSC is headquartered in Waldorf, Maryland, a suburb of programs
Washington, DC. In addition to our corporate s program Manager with 20+ years
headquarters, we have staff located in the San
Francisco, California; Denver, Colorado; and Palm Bay, faW enforcementcareerand .
Florida metropolitan areas. experience implementing more than
90 false alarm programs •
t
All alarm management and alarm system development .
services are performed 100% by PSC staff. In addition, ' More than 25 dedicoted alarm
all of our alarm management and systems development program staff including a large
services are performed by PSC personnel within the support team with extensive law
enforcement, financial, and false
United States.
alarm backgrounds ~
PSC knows and understands the business of false alarms. Hundreds of cities and counties across the ' Strong, in=house technical teom with
United States and Canada trust PSC technologies to 100°o control over our patented
_ manage and, ultimately reduce, their false alarms. CryWolf alarm technology including
software development,
Technologically advanced systems are critical, of course, CAD/financio!/web functions,
but they must be deployed by experienced and interfaces ond data conversions
qualified personnel and employ appropriate controls to
ensure project success. Our extremely qualified staff ' Strong financial controls overseen by
and alarm program experience ensures contract success _ Qn in-house Certified Public
Accountant (CPA)
and citizen acceptance.
02009 Public Safety Corporation 3-1 .
Z- .
Sec#ion 3C . City of Spokane llalley, 1NA
11+'1anagernent Proposa! Con#rac# to Administer City Security Alarm Pragrarn
- 3.A.1 Project Team S#ructure and InternaE Contro[s
, P5C'5 project managernent structure and contrals consist of three companents; a well-defined project
work plan th at esta b lish es a reali5tic baseli ne far per€ormance, a marragem ent i nfrastructu re th at is wel l
' established and proven continupus performance monitoring. An overview of key features of each
cornpanent foIlQws.
3.A.1.1 Project 1111ork PIan -
The project work plan and schedule provide a baseline far project perfarmiaflce. This pfan an cf udes
ma}orrnilestones,customerr-oordination meetings,and majvrac#ivities andtimefrarnes. Thiswill bea
rfving docurnent and will be updated as the City and the PSC team praceeds through the activities. fn
additio n, the uvark plan will include other information such a s time-phased resource requ irements a nd
projectscape. Paease refertothedetailedworkplanincluded i~Section 2.13 afthis Proposal.
3.A,1.2Management Infrastructure .
Our'managerr7ent appraach and infrastructure respandsta client needs and leveragesthe skil3s and
experience ❑f the PSC Team which is more fully described in Section 3.A.2 Staff Quaiifications and
Experience. Sound internal eontrofs are the foundation aur prapased management infrastructure. -
These include; s
~ Assigning a sing9e paint responsibility for each functionaf area ,
• Minimiaing rr3anagement layeringto enhanceresponsiveness
• Maximixing resource u#ilization • {
. N1aintaining flexibility to qu'sck[y adjust resources ta meet changing con#ract requirements
• Developing and rnaintaining clearly defined lines of respansibility and authority
.
• Avoiding costly duplicativn o€ effort
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The prajer-t manager and,implementatir)n team will be responsible for establishing the management
- . +S
infrastructure to meet#he project gaals. SpecRfically,they, perfarm the foliowirag t~sks; .T;
Retine the project organization and staffing plans foIlowing coratract award to ensure clear fines
of authority and cammuraication and inclusian of all functianal requirements
Implerner~t systems ar~d procedures to support business nperatior~s fequire~ner~ts (budget ~ti- ~
=
rnanagement and tracking, schedufe trackingr Purchasing, invaicing, and projiect status
repat-ting) • Irnplement a praject quality assurance pragram
F nfarce clear lin es of authority and cammunecatian s a mang praject staff a n d hetween project
and Agency~ staff ~'~~4~
3r-h's~ +.The single point of authority is critical tv the ianfrastructure. The PSC Rroject Manager is responsible fvr;:'A
alI aspects of trie project, including scheduling, staffing, technical performance and will serve as the
primary point of contact to the CE#y's Pragram Administrator.
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~ 3-2 C2)2009 Pub1ic 5afety Cvrparation
t
-Y• r
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City of Spokane Valley, WA . Section 3
Contract To Administer City Security Alarm Program Management Proposal I
3.A.1.3Continuous Performance Monitoring and Control
It is PSC's practice to monitor and measure performance from the contract start date. A variety of
mechanisms will be used to assess performance and identify emerging problems or areas that need .
improvement. As overview of the principal methods follows:
,
Project Management Planning and Tracking Systern - To ensure that performance meets client
expectations, PSC tracks and measures project production, cost, resources and schedules. The
project manager will review these elements and respond with necessary adjustments. The PSC ,
project manager along with the City's Program Administrator will also review and use the results in
strategic and process improvement planning.
Project Reporting - Project reviews and coordination meetings are the primary means for ensuring '
that all aspects of project status - including progress, problems, and solutions - are uniformly
known to all parties involved. This management approach encourages candid, open discussions at '
every level.
Project Control - Project performance is controlled from several perspectives: cost, schedule, and 'quality. ~
Cost Control - Cost controls are established to provide the necessary data to ensure budgetary
compliance. .
Schedule Control - Schedule controls are established for the project, from implementation to . '
intermediate milestones to ongoing operations. Schedule tracking reports provide the project
manager with detailed information to respond to issues and ensure timely submission of
deliverables.
~
Quality Control - Quality control protocols, which include problem tracking and resolution, as well ; j
as risk assessment and management, are applied throughout PSC's program management process.
Because Quality Assurance is integrated into project operations, timely performance, control of ~
program resources, accurate monitoring of progress and sound fiscal accounting can be provided
throughout all phases of the program.
3.A.1.4Program Interactions and Communications
4
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PSC's quality control measures provide a proactive means to identify problems before they become
issues. Experience has shown that strong lines of communication with the client provide for a successful
program implementation. To ensure effective communication with the City of Spokane Valley, we recommend establishing a schedule for status meetings for the duration of the project. These meetings ~
will help establish a partnership between the two parties.
. ,
3.A.1.5Production Control and Infrastructure
'I
Our Waldorf, Maryland office processing facility is already equipped to handle the processing volume of ~the ProPosed Program, and will accommodate anticiPated growth. Existing comPuter, communications,
telephony, high-speed internet, and mailing facilities can support the proposed services as well as
substantial increases in production volumes. The processing facility operates from 6:OOAM to S:OOPM
Pacific Time. ~
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02009 Public Safety Corporation 3-3
~ i
Section 3C . City of Spokane Vailey, WA
Management Proposal Contract to Administer City Security Alarm Program
, Our customer service staff is also supported by an Internet Protocol (IP) telephone system, which alerts
, staff to the identity of the alarm program before the telephone is answered, an integrated call
monitoring and recording equipment, and an Integrated Voice Recognition (IVR) appliance. This.system
allows callers to be treated in a personal and professional manner with a City of SpokaneValley specific
telephone answering script and tailored answers to expected questions. These tools have helped
establish our national reputation for high quality customer support. .
3.A.2 Staff Qualifications/Experience
Our alarm administration services staff has more than 50 years of alarm processing experience. PSC
v
personnel have proven expertise in the design, development, testing, training, implementation, and
operation of false alarm reduction programs. This project will have the support of individuals with
extensive knowledge of law enforcement operations, government processes, software engineering,
project management, and customer service. We propose a group of individuals who possess the right
mix of alarm management experience for a project of this size and scope.
The following project organization chart outlines a team which includes a project manager, technical
support group, customer service support staff, corporate oversight, and accounting management. The
proposed project team is currently in place and ready to immediately begin administering the City's false
alarm reduction program. Proposed staff qualifications are summarized in this Section and more
detailed resumes are included in Appendix A. ;
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~ 3-4 02009 Public Safety Corporation
City of Spokane Valley, WA . Section 3
Contract To Administer City Security Alarm Program Management Proposal
• ~ . ~~4 ~-T^ - .w~ ^ ~~~,^_rl~~►. ~M _
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- City of Spokan~e.Valley Se-cJ~Lu~rityAlarm ~~Prograria
' ' . _ • ~ . ~~a~ ~fVYr~'I~Ft ~ J
. Project'Team'.~Organiiation~~~CLha ~rt
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- • • • • ' - ~:Y~Y vCi?'~ ~y~~~ ~~J: j ~~ir • y
~ ~ . ~ ~ . - ~ ~ • ~ ~ ~ ~ Alarrn Adminis.trat'or
~ . . . - - . . . . ~•a sr~+'~~'~':`' +11~`~` f L,•
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Financia) Controls -
Project Manager.'~~~ Corporate Oversight~ j~ _
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Chuck lnderrieden,• CPA - - ~ ~ . . ~ ~
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Ji1i Williams ~ ~ Ed Chicca~_ . . Teri Miller
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02009 Public Safety Corporation 3-5 ~
~
Section 3C City of Spokane Valley, WA
Management Proposal Contract to Administer City Security Alarm Program
3.A.2.1 Project Manager
The Project Manager role demands an individual with extensive program knowiedge and experience
with alarm processing. Acting as PSC's primary point of contact for the City of Spokane Valley, the
Project Manager is critica{ to the success of the project. Our proposed Project Manager has successfully
demonstrated and understands the importance of establishing a close working relationship with the
client.
In addition to serving as the overall point of contact and responsibility, the Project Manager monitors
and reports on the project status, coordinates all technical activities, reviews and submits al1 project
deliverables, and manages the PSC staff assigned to this project. PSC's proposed Project Manager for the
City project is Mr. Ed Chicca. L.',~':~~-~. ~i ~„P~,~v ~ ±r'aatifi ~:s + .c.r-~?'-+ }F=. 'Y' S~! 's ,,,.•'9F'~61t~``:t'~7l^.~~.t'.•''A+,;r~, f-tiJi~+rr t,~r"-~«r ' y~_ ' .
_ ~y7C..7~'r;•
=~PF20GRAM,MANAG~Eit ~ „ . , I~ _ ~'•r~rt~?k; . ~~:,,'~,cF;~ ~f ~ A; ~ D.CFiI CA. y . ;
- - - - - f
' - t
EXPERIENCE: Ed Chicca is a retired police officer with more than 20 years of law enforcement ,
experience, including five years as Commander of Information Systems for the =
Prince George's County, Maryland Police Department. He also has more than 15
years of systems development experience. Mr. Chicca fed the team that designed, .f
developed, and currently maintains the patented, CryWolf Alarm Management System. He has also managed the implementation of CryWolf false alarm billing, .
systems and services for more than90 jurisdictions
PROJECTS Albuquerque, NM; Arcadia, CA; Auburn, WA; Broward Counry, FL;
INCLUDE: Charlotte/Mecklenburg County, NC; Cincinnati, OH; Douglas County, CO; EI Paso,
TX; Fresno County, CA; Greenville County and City, SC; Los Angeles, CA; Larimer County, C0; Louisville/Jefferson County, KY; Miami-Dade County, FL; Pomona, CA;
. Riverside, CA; Sacramento, CA; Sacramento County, CA; San Luis Obispo, CA;
Toronto, ON; Spokane, WA and Vacaville, CA. £
- R
3.A.3.1 Technical Team
Our in-house technical team possesses the optimum combination of experience in alarm administration,:software development, systems interfaces to CAD, RMS and financial systems, data conversion, and -
web-based alarm management functions. This team is responsible for alarm management technology -
used by all our clients. Because this staff is employed by PSC, we can ensure that the numerous technical ~
needs of the City are met quickly and effectively throughout the life of the project. .
° 3-6 02009 Public Safety Corporatfon
- =a
City of Spokane Valley, WA _ Section 3
Contract To Administer City Security Alarm Program Management Proposai
- - 1 , _ 1 . ; • 'q : . . s =t,'+. _ _ ' ~ n~ ' - . 0,,: '^c~ - , ,~r~ - ~ `..t.7E~;~~• ~ 14~V y3
DATABASE,ADMINISTRATION • . . _ . ' ~ , , . • - _ ~ ~ , '~K ~j . . ;t • ~b^E:~_~ . ~ VIRGINIA'SHAN ON.. - ,
EXPERIENCE: Virginia Shannon has been providing technical support to CryWolf alarm and
permit management system clients for more than five years. She has performed
technical services for more than 50 CryWolf system installations. Ms. Shannon
brings years of systems development and database management (DBA) -
experience with various databases including MS SQL Server and Oracle to this
project. Ms. Shannon also has extensive experience converting and importing
alarm permit and incident data from legacy alarm databases for more than 20
. CryWolf projects. _
, _ _ _ + ,t-v_ •+~a.:ti`+~' )',p{.:~f syts!`k`.'`t.. ;4
. Z: ' - • - - ' ' -,1 i i.f. : T,1. - • - . 2 r l;^ y., . d::? i. ._~.-E • r3%V.l4A1sL1C• .
, . _ _ ~ti~ : - - :~~-~•.';..e-`'.ti._-~'"~:~"": :KYL SAAGE
INTERFACES'ANDpDATATRANSFER,•--. : . . . . `s-. _ _ . ~-z- _ -.--K•=`_,_-`.--- -t`~ _ -
EXPERIENCE: Kyle Savage has provided his technical expertise to CryWolf since 2008. Kyle
possesses a strong technical background in interface development and data
transfer protocols. He has provided technical support on more than a dozen false
alarm solution projects including our administration services engagement for the
City of Wichita where he was responsible for developing a bi-directional interface
between the City's Northrop Grumman CAD and CryWolf False Alarm
Administration systems.
Prior to joining Public Safety Corporation, Kyle worked as a project manager and
programmer for a public safety software vendor.
~ i• ; ii - - ^`u.,';, ,L%,,, ' _ f'~^. r ; l., ti T', yy h,-r, =f rvht' rr~` n1..; ~tl~: '~rikLf.;v I'~~•~T~: CNi, .~.-~'i++r'i'x~+~rt .
. . ~ti...1~ I.r', J'Nrifi~w • i ..~i: t'L~YM~ 9 ~:i~$tF •
.i: - ....e~ _ _ a_'...j' J_ !n, . .t , r.. `J~ !F'~•.. Y'e "=~SJ . V1 a.~ti•~°-:r • .
ORDINANCE COMPLIANCE;'Y;:'.~ : ,H,w','~,:,: _ . _ :,'t, ~a-~.=~ , . -=..f i. a':'=. - RICK~,MOOR,E'•'' Y' .
i"i,K•_~:?:~J,.p T~~tA_~~~'.~'
EXPERIENCE: Rick Moore has been involved in the implementation and client training for '
dozens of false alarm programs. Mr. Moore is instrumental in reviewing charging
decisions and researching unique officer incident clearances for the alarm
programs to ensure adherence to City business practices and alarm ordinances.
He is a retired police lieutenant and ran three large, successful false alarm
reduction programs during his law enforcement career. Rick is also the only non-
government member on the Board of the National False Alarm Reduction
Association (FARA). In addition, he served as an officer of FARA for many years
. before leaving public service five years ago to join PSC.
3.A.2.30perations and Customer Service
The operations and customer service components of alarm administration are critical to the overall long-
term success of any false alarm program. Our proposed alarm billing and customer services are
provided 100% by PSC employees.
~ PSC currently employs more than 25 full-time alarm administration staff. Of the total alarm staff,l6
people provide customer support. Our large, well trained customer support staff has grown more than
25% annually for the past five years. Our staff is supported by the latest systems and administrative
processes. We also have the technical infrastructure necessary to keep City alarm data secure and
confidential. We continually strive to extend our national reputation for responsive, high-quality customer support.
~
02009 Public Safety Corporation 3-7 `
Section 3C - City of Spokane Valley, WA
Management Proposal Contract to Administer City Security Alarm Program
3.A.2.40utsource Services Specialist
Implementation and support of the overall billing and collection services is supervised by our proposed
Outsource 5ervices Specialist, Margaret Allen. Margaret coordinates all implementation activities to
ensure that the false alarm reduction program is operational on schedule and meets all ordinance and
operational objectives, Ms. Allen will maintain primary day-to-day contact with the City's Alarm
Administrator during implementation. . I
- ~ ' - • - -r - - - - _ - ; ~;-_•z,,. ~z~"- .r~ ~~,2~~ _ ' ' . ' ~I .
OUTSOURCE SERVICES SPECIALIST,:''. .MARGARET ALLEN,
~ _ " - . . . . i .V... . . r .i • it' 'f •
EXPERIENCE: Margaret Allen has supervised and supported CryWolf alarm services programs '
for more than a dozen jurisdictions. Of particular importance to the proposed
i
project is that Ms. Allen is deeply involved in our support of the City of Spokane
False Alarm Reduction Program. Prior to joining PSC in 2005, she supervised law
enforcement programs for the Charles County, Maryland Sheriff`s Office. -
3.A.2.5Customer Support
In addition to those permanently assigned to this project, PSC will utilize the resources and skills of .
others within the organization that have intimate knowledge of alarm processes and operational
methods which will be used. Our Spokane Valley Customer 5ervice Representatives team will be lead by
Ms. Sarah Ann Cohey. Ms Cohey directs a staff of 14 Customer Support Representatives cross-trained on the specific procedures and responses to be used in working with telephone and written inquiries from '
citizens and businesses. '
. r
-r - - ,rrt`. . . 'ysi.^ - . . t'='w,~- - f ~'r "i, i - kT`~ ' .~•':~1'' •C i`j~•:''~}{iS' „<yir~ A_ .L~' t 1'.t .i._ _ . ,
r . t. t r _ _~:r'r, ~ it n,i
r~'-,,-;-F
WESTERN,CUSTOMERSUPPORT~TEAM,LEAD SARAH~ANN~COHEY
Yi.'la:►
EXPERIENCE: Sarah Ann Cohey has proven experience in customer relations, support services,
documentation, and report generation. Ms. Cohey has lead the PSC Customer
Service Representative team since 2007.
Experienced Customer Service Representatives (CSRs) handle false alarm notice billing, accounts receivable processing, initial and renewal registration processing, and all related printing, mailing, and
reporting. CSRs will also provide correspondence management. In addition, our alarm services staff is .
skilled in customer interaction and will provide hands-on support to facilitate citizen inquiries and •
support service needs. .
All new employees undergo background checks and are formally monitored to ensure quality customer ;
service skills. Employees also regularly attend courses to enhance their skills and improve communications. In addition, we employ a multilingual service that allows our representatives to assist
callers in nearly 100 languages.
3.A.2.6Financial Controls and Oversight - c
Solid accounting practices and strong financial controls are critical to a successful alarm program. At the '
beginning of the Project, we will work with the City to create a plan that ensures collections are
accurately and efficiently processed and financial transactions are well-documented in accordance with
City fiscal policies. The following individuals will be directly involved in the financial aspects of this
pro ject.
~ 3-8 02009 Public Safety Corporation '
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City of Spokane Valley, WA Section 3 I
Contract To Administer City Security Alarm Program Management Proposal - ~
. _ - ,...,r•Y..=:,s .t= <i - -;.r;. - _ _
PROJECT FINANCIAL• MANAGER- . ` ~7;~.: . .~.,~M - = ~ R• -
. - . , , . ° `::r:` ~.f; ;_G'"'~`': - ~.CHARLESINDERRIEDEN ~CPA
EXPERIENCE: Chuck Inderrieden manages all financial aspects of PSC, including reporting,
oversight and monitoring internal financial controls. He has more than 20 years
experience in senior financial management in the private sector domestically and
internationally. Mr. Inderrieden holds a BS-in Accounting from Clarkson University and is a licensed Certified Public Accountant:
1. '_'_Y._ l' ^ i • •l~`~a 5 `r ' ' •1'!;. G F M_ jJ~_ •r' +f", .i~ 4' i. ,`;C ,„s:` ^ '"r' '~-,E.~y=`•~`~'":=}"~~".y S~'?~=~4~>~;~raF.~i~rG'4'.i. I
CONTRACTS_MANAGER~
.
, i
EXPERIENCE: lill Williams oversees the company's administrative, banking, and financial I~
processes related to false alarm services projects. Ms. Williams acts as the ~
company's liaison for bank lock box operations and manages the billing and ;
collection of accounts receivables including reconciling the revenue share ~
calculations of the company's alarm administration programs. i.
~
3.A.2.7Corporate Oversight I
. ,
PSC's assigns corporate oversight to ensure appropriate project accountability, and to quickly address ~
any project issues escalated by our clients or our project personnel. The following people will monitor
performance through weekly reports and internal project status meetings, and periodically interface
with City representatives to assess overall program performance and outcomes.
' _ ' ,ii c;'~~ .`.•L." - :f'' ' ,s..: .v . ♦'r-" ' ,.t•a c^. --'i. 2a'. r 1 "werY:+; ' ~ •1 - J
i:: ~'_-r; _a ' c- _ "74`' F%.te:,~_>., `Y`_w.;; '~u,,. 1 ~••.1S: ~ib> i ~°+K,~~ •zt~~"• :tF u •{,-•a 5r,=';' C?
i+t` c!r. "y.~.~f`{'• J •,5'-~.: yt ; ;:,r'"~'.' ~.~i..y.~ttlFs-~~R.F; s.•'Sr._^Y??`~,~ _ ! f ~'i `+r~ ~ t x "-~i . : GENERAL' MANAGER: -~~~si~.r ~-,i:,~..~:~~ ; .,r,,;,-»:~:,:'-,;~ sr,•,., 6;,,: LESLIE;GREENBERG` i
. • - _ _ . . _ '.~'F'r-` •,r~11z+~.~,~.a~'.', , '~'t:•... , _ , , .y .
EXPERIENCE: Mr. Greenberg has overseen all PSC false alarm management contract activity
. since the company's inception. He has more than 30 years experience in the
public and private sectors. His past experience includes Senior Manager,
Consulting Division of the International CPA firm of Touche Ross (now Deloitte ~
and Touche), and the senior management of several companies specializing in financial systems irnplementation. Mr. Greenberg rePresents PSC and CrYWolf to
~
the California Chiefs of Police (CACP), International Association of Chiefs of Police ;
(IACP), Nationa) False Alarm Reduction Association (FARA) and National Sheriffs ~
Association (NSA) organizations. He holds a Masters of Business Administration ;
from the Wharton School of Finance, University of Pennsylvania.
- `.a% J; "f "i' - - ~ 'r::r~:;?'_ ~i., •f ;;.!.:.ry;t\;i.ti~`~':.-
. a' ' ' i' - .-'~S+_:- , } `,S.r,r ~ =1 - fh 1:• ~7 ,y.'.^•~ t . a-,5. 71',`_ °±y y t•. . i'~ .
'CLIENT~RELATIONSHIP::MANAGERl".'.;z'. = _ ~k:~:..;;- ~"~`~y';. :f,~~F~.;:,~..~~;_:;•. -,s~;,F,:,
. . . _ « . .t~_;....h•,...._.~._,., ._....-.~,TERIMILLER,. .
EXPERIENCE: Throughout the project, and beyond, Teri Miller will be available to the City and, , f
in her client relationship role; Ms. Mi91er will monitor the project, be involved as i
required, and be an internal advocate for the City of Spokane Valley. With more
than 25 years of public safety experience, Ms. Miller has been communications
supervisor for a large multi-agency/jurisdictional agency and has held several
positions including project manager, trainer, tester, and sales executive for
several public safety software companies. . f.~
w.
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02009 Public Safety Corporation 3-9 ~
Section 3C City of Spokane Valley, WA
Management Proposal Contract to Administer City Security Alarm Program .
3.13 Experience of the Contractor
3.13.1 Indicate the experience the Consultant and any subcontractors have in the
foliowing areas:
3.13.1.1 Liaison with alarm companies:
PSC has a long history of working directly with the alarm companies and alarm associations across the
country. The alarm data from more than 500,000 alarm sites have been imported from electronic files
provided by the alarm companies to CryWolf. Many alarm ordinances now require the alarm companies
to collect payments for alarm permits. We are well versed in this procedure and have many agencies
that have implemented the same requirement in their ordinance.
3.13.1.21nstallation or service of alarm systems
Since its inception, PSC has designed, developed, and delivered solutions for false alarm management
only. In order to eliminate any perceived conflict of interest, we do not get directly involved in the
installation or service of alarm systems.
3.B.1.3Testifying in court
All senior members of the PSC project team have extensive experience testifying in court. In addition to
experience testifying, many of our staff with extensive law enforcement backgrounds also have direct
experience in hearings and appeals support. In addition to preparing and assembling the appropriate
documentation for court, we will fully support the City during the hearing and appeals process. 3.B.1.4Successful presentations to City Councils Our senior management and key project personnel are accustom to, and extremely comfortable with, delivering engaging and effective presentations to a wide variety of audiences including Chiefs, Mayors, . ,
and City Council members as well as other municipal stake holders. We have successfully delivered many alarm management related presentations to City Councils and council members in such locations
as Albuquerque, NM; Baltimore, MD; Buffalo, NY; Charles County, MD, and Wilmington, DE. -
3.B.1.5Establishment and/or design of alarm registration programs
PSC has designed and/or helped establish alarm registration programs in more than 80 cities and
counties. Some of these clients are included in the charts in Section 3.8.3 below. 3.B.1.6Establishment and/or design of false alarm billing programs _
PSC's patented CryWolf product is designed specifically to perform alarm billing. Accordingly, PSC has -.established and/or designed false alarm billing programs for all of the 170 agencies that have selected CryWolf. A partial list of these agencies is included in Section 3.13.3 below. , -
3.B.1.7Current number of active alarm billing programs being administered
PSC provides alarm program administration services to 24 active alarm billing programs. These programs ,
are responsible for over 300,000 alarm sites. A list of these programs follows Section 3.13.3 below. '
- i
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~ 3-10 02009 Public Safety Corporation .
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City of Spokane Valley, WA Section 3 ~ i
Contract To Administer City Security Alarm Program Management Proposal
3.13.2 Our Extensive Alarm Experience ~
- ~
PSC has a wealth of relevant experience related to the planning, design, construction, installation, and
operation of large-scale false alarm reduction programs. This experience demonstrates our ability to
perform the services required by the City of Spokane Valley. ,
• , II
As sfjown in the map below, CryWolf has been chosen by more than 170 agencies serving approximately ~ i•
400 cities, counties, and other municipalities throughout the United States and Canada. These agencies range in population from under 20,000 to nearly 4,000,000, and process between 1,500 and over
100,000 false alarms annually. . '
~
- . _ . . . . .
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-ii-s?:i5irr.h':t-.-xr -:"ii•.r n.... . . . .
Our large client community benefits the City in several important ways. The clients drive a robust system
enhancement program that has resulted in many new system features over the last five years. All
CryWolf clients receive these updates at no additional cost. Our alarm management clients also
comprise a large users group with similar objectives and.false alarm reduction issues. Members of this ~
group regularly communicate among themselves through PSC sponsored newsletters, the Web, and an ~y
i
annual Users Group meeting to share technology ideas, unique approaches and discuss upcoming ~ r
program enhancements.
I
3.13.2.1 Experience with Many Agencies ~
PSC works with a wide range of agency sizes - populations ranging from under 30,000 to 4,000,000. ~
Regardless of size, agencies receive a high level of program scrutiny from City management, elected ~
council representatives, and the public at large. Accordingly, false alarm enforcement programs require a system provider with the alarm program expertise, systems experience, and resources to ensure s;
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02009 Public Safety Corporation 3-11
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Section 3C City of Spokane Valiey, WA
Management Proposal Contract to Administer City Security Alarm Program
reliable program operation, continued use of advanced technology, strong financial controls, and
positive public perception. As shown below, PSC has demonstrated these capabilities to a broad and
demanding audience. The following table provides a partial list of nearly 40 larger PSC false alarm
solution clients to demonstrate the breadth and depth of our experience.
- v.z•fd - - ,.c•- . - a , . - . p . y.~~ ~
_ _ ' _ LA~GER~,CR„~,~YVYOCF C,UENTS.(P„~opulatiQn~r3Q0;000r~, nd; above) r
- , - . -
LosAngeles CA - , - 3,850,000 . : - September-2008
' Miami-Dade County FL • : - • , 2,450,000 • _ . November-2004
. Toronto Metro ON. - " ° ' ' ` ' ' . . • . • _ - . - - , • 2,350,000 November-2002
Broward County FL • . - . • . 1,700,000 December-2004
Sacramento County CA 1,250,000 March - 2009
- Hillsborough County FL 1,100,000 October-2005
. , x. . . . . , - , .
Fairfax Countji VA . • . , , .,1,000,Q00. ' August-2001
' . . . • r . . . • - . ' •
York Region ON.~ ' . • , • •900,000 . . February-2005
' _ • Fresno County CA • . , - . ; - - . 865,000 September-2007 Ottawa ON . ~J, . . 855,000 . December-2005
Prince George's County MD . • - . : . 850,000 . September-2001
Baltimore County MD . , , . ' 760,000 . . -2002
February
,
, i
Charlotte-Mecklenburg NC 695,000 April-2005 ' i
. . ,
Louisville-lefferson ICY 690,000 , February-2005 • i
: , • - ~
Baltimore City MD 650,000 luly-2003
Cobb County GA . 620,000 September-2008 _ State of Vermont'- 610,000 . July-2007
. EI Paso, TX • . . . - 590,000 . July-2009
Durham Region ON ' ' • • , , 530,000 November-2002
• . ~ : . • . . .
Waterloo Region ON . . _ , • , , . 510,000 . . November-2008 `
Hamilton ON ; : . : 500,000 August-2002
New Castle County DE 500,000 December-2007 Anne Arundel County MD • 490,000 April-2006
Albuquerque NM - ; 480,000 February-2003
- - • .
Halton Regional Police Service ON ,•450,000 August-2005 Washington County OR • 445,000 September-2006
' - Sacramento CA .420,000 July-2008
Niagara Regional Police Service ON - . , . • 415,000 August-2008 -
_ , .
' Monterey County CA • . " 405,000 • March-2005
Greenville City / County SC . . ' - • ` 400,000
September-2003
Minneapolis MN 385,000. January-2006
: 3-12 02009 Public Safety Corporation
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- - - _ - - _ - - - _ ~_a--~- - ; -I` ~
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City of Spokane Valley, WA ~ Section 3 ~
Contract To Administer City Security Alarm Program Management Proposal ~
~R.}T?"T ~ W 'r
3
"tiLIIRGE,,Ol,F,~CNTS;(Papulatio~00,000,
'p~/ `~p
RiCRYW `F~-~~~ r~-~~ ~~w:~~'~~"• i:- -'~+Y., c ;y~ . • ~~f •C . ~ ~ _ 'r=-r_ XMI
_ _ ~~,~,,ge~ ,Populatirttrad~Date t. ~.e'Y.g~~`Sr t'~'H,`w .'~138t'~S~4Xl~2 , _
• Cincinnati OH . 350,000 April-2003 ~
- . • . . . ; ~
Wchita KS ~ 350,000` ' . . • ' ~ November-2048 ~ . . ~
- :
Pittsburgh PA 335,000 ~ . ' • ~ ~ ~ ~ . ~October-2007
. _ . . . . ;
Buffalo NY 330,000.- . = . ' - . December-2003~
Windsor ON 310,000 ~ • _ . . ~ July-2002
. , . .1+, . , . - . . . . . . Prince William County VA 300,000 March-2009 . . - • '
Riverside CA ~ . ~ . • .=300,000 . . . _ • . ~ . ~ October-2002 - - _ - . ~
3.B.2.2Alarm Administration Services Clients j
,
No other vendor has the experience of PSC in administering false alarm programs for agencies
comparable to the City of Spokane Valley. The following chart lists all of the false alarm programs we ~
are involved in administering on an outsource service basis.
~s, - ALARIN ADMI ,,,I5T~4T,;.I ,ON;LSERY.ICES~,C . ~N~S _ _ _ _ i ~
- ' A en Popula ion, ContractXUate
~ 9 3 • ~ M ,
Charlotte-Mecklenburg NC 695,000 Ap~ ~ - • - : ~ ~ ~ +
ril-2Q05 "
February
~ .
Louisville-Jefferson KY . 6901000 : : • - ' • -2005
BaltimoreCity MD 650,000' '1u1y-2003 ~ .
Cobb County GA 620,400 September-2408 ~
EI Paso,TX 590,000:;•~'-' • ~ ' ~ : Ju1y2009, • ~ . ~ •
: _ I, • - , • ~ ~ - , .
New Castle County DE . - 5d0,OOO'/~ w ~ ~h" , , • December,-2007 - . ~
wchita KS ~ ~ • , . , ~ ~ ' 350,000- ` 'v • ~ . , November-2008
Douglas County, CO I . - : : . • . 270,000 . . - . . . _ .'t. , June-2008 ~ ~ . • _ ~
larimer County, CO - ~ 250,000 _ .~!''-L' . ~ • _ ~ April*-2006 . . . ~ . . • , ' R
Spokane, WA 210,000 Febr`uary-2006
~ • ~ • - - ~ R
Alexandria, VA ~ 130,000 November-2008
Wilmington, DE ' 76,040 ' - ~ ~ • . ' = August 2007 , -
Greenville, NC ~ . 65,000 . • . : . ~ ' . • 'August 2007 ~ ~ . . _
Concord, NC" ,•60,000- . . = = : : . ~ ..,.December 2007
Fayetteville, AR . - • 58,000 October-2008 , . •
Arcadia, CA 55,000 August-2008 ' - • ~ ;
. , . . . . ~
Rocky Mount, NC 54,000 • ~ . : ' . . - ~ March - 2009
San Luis Obispo, CA • 45,400 ~ ~ ' . ~ • June-2008 .
Huntersville, NC 44,000 _ _ • ~ 'November-2006 , . +
Auburn, WA 40,000 May-2009 - `
02009 Public Safety Corporation 3-13 ~
,
i-
g
Section 3C City of Spokane Valley, WA
Management Proposal Contract to Administer City Security Alarm Program
~•.tii='='Yd~;-~E°`~7,v~: :~~•.5~~ i" -s,~r~ :ix-„~~:r~~;. a~•-;~r~_•- r~c, atnart~:r'..F+ C.""'"~L^~~.ftr?.ra;tN` - -
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~
~ - INISTRATION=SERVICES~CLTENTS
a~_~-r:,,~-r.:=
~r. ^v F'^- ' ~n,~ ; fia` ".4' {y9. - y:~t, ~Y ~-0~~ ~ c.:•- '"~.;~:'ei' ^*'"-r :,r~-. -~.c_~~.'• 4 ~ti .k..:..7<
= ~ F ~ ~ ~ ~ - . ,a_.;, ..x-' ~ ~ - -
7--"~lJc,'' ~r L~' ,.i:; ~r ~ '~'-F1-'. °i r;F~[• 3c.=~' '1
.l' - ~ '-J~~_ '4.,"' . ~-~y✓r-y ~'i✓,"' ' .~i~ ;G2 t ~ .3' a'
~y .s.:..C~ • -r.r^ 'r .s . s
.f• -;N~ ~a:~:;'- - _ ' , ContiactDate c., :z`~
; ' ; I~`-,:~ -~r~ ~~A eri - ~°_r ~ • , ~P~ ulatio±n~ ~r- ,~~":7'~-~
r:~r• ~,c _ ~ ...h~~:+>.~-~,o.~r'~:: ~ I `~`^-Sv.''. :-•:~3 ' ~`~!k ~+ti' iN ~ ~ ;-~tL~ 1~5.` . ~~:.1~'-'_~~t,^ .rt _ f ~ s.^,
~?e.7~•,-.,v. ~ . - c.'1J
- Kannapolis, NC - 40,000 ~ May-2008
Mint Hill, NC 28,000 - March-2006
. Mathews, NC . • ~ _ ~ 26,000 - . . - . ~ December-2005
Highland Village; TX ' ~ ~ ~ • ~ . 16,000 ~ ' ~ . ' . • D2cember-2005
. 3.B.2.3Washington Clients
The following chart lists our State of Washington clients. _
L; ^~."9_,i~<:~~i= ¢`'3' ~'~i.1~eJ,.~. ;;.r~ ~^'s!yyr r^woJ^'r... -,::~.'~`:4~'J 5rtc ~'L ' :-;r~~ r 4,,str_~,✓.a,.., _ ,r~ .
~ S. ~wl';i~L~ -1:.~~:~°r,~. T ' ~ F " Mw^ •.+i:~; i tlt, ' .Sr=). ~r r. a "~,y-.';`
~ "Y ~~a ~ ' ~ •.t~ ' 'F~ ~r:'1 :.7~. Y _-~f~..}'-'...~ ~~7t~r: ~.~'r--tiw~"•~i~.'v ^iL.r.:. •^r ~ S:~ 7''r:. - vi;
?c.~ i= t iB~ C.:f.. w M1: pi ,..~`t. F .c~ 1~'.:;• -'~c 4 '~~w>
C ~ ^ w f f' -3+^ •'r,; 'ffjb,=,~,_
. ..~,R~~~~~i,:.~._ .?:~;•~.-~z~:~:,'4~':-~^' ~w`?-~~' ^~_;•;~WAS I GTON LI -t.. ~,x;..~._ ~5.~y:-~:1:~,.;». 1_ x~~~ T
v.r'; :(5~..`tix.r .'d. ~ _ GNT.7r.':..r'H."~'~'~~'h':i'~i.5~,~,i'i'~:`-d~a.A:.... .:~:37''~~...~'4. r ~c.,.7..K, ,.r:t~~,,•
~ t' ~ r _ . i• -:~..,,"'+;'-'...H"h -'r-~rd^f^r' .hl....~
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y ~ ` ,~/il y,,, .Y: _ ♦ ' - J ,4 ~"cif_Fr y b:~ J. ~ -y?~
i F : 2c:'~ ~ . ;~,~~'a. . c,, n.,- • v`. ~ `i~` 7 x ;v me L u~ ~"'r~
r^i~ :t'y~i: a~~. ,iC^,'1; ~ t ''t"" _ ~k.~~~, : .....,{.~~a.`,•~ c~7 ..-~r..,~S.aF i ~~~~,e::•' F„`-~'y ~Y'-~z,^'r,+:.:.~~.Y~ t yl,i ~ 'V"~~i~?': i, .
i' Ts t T s:°~:.. ~ t~~ a r:3'.~
f ti d'r' C ~,~'P ~+2•',I' - • <L`'G-- .q+L` ~Y
en
L-~ Populat~on. . o; ~ • ~ Contract.Date;;~• 3, k.
~,•,~:Q.~, . ,,i'v~ ~.i~wG~~~ii:r'~i•'f'.2Y__f>.R-,_....'~Cn-'+~•/~t;~. ;v.t.]'-~..~~-~.._~.a...tiL.~i.~~}~ F`f° 'a-.}]" --~"4~`i• ~ ~ - ..F`f:'r ipr'
~ Spokane . ~ , ~ ~ • • . . . - ~ 210,000 ~ ~ ' • February-2006
~
Auburn ' • . - : ~ ~ 40,000' , - ~ . . . May-2009
• ~ . . . 'Vancouver,:, :,~j; ' ' . . - , , . • , 158,000 . . . December - 2004 ~
3.B.2.4CryWolf Clients with Northrop Grumman CAD Systems ' -
PSC leads the industry in providing comprehensive solutions that interface to CAD and financial systems ~
for seamless transfer of critical alarm information. PSC currently transfers alarm data between
Northrop Grumman CAD systems and CryWolf in the following jurisdictions. :
.
5
;/s " ~ „-3 .i.. -~••~>Y 4'i 'a ~7fs ."~;11'l
~,}.l'~?g,-~• ~ty • ,:~r'.~-~~.":~J~ ;•:.~:`.~~`~='~di~'=Ki,~Lfi.Tc~r_~.s+;u,;'.;cz~;~•~r~.....d' RU .:%f~~ ~-.s-.r~~•~ ~ r. :tc.F"•:
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?t.• i ~;r~• F-`
Tf
R OP-GMM N,CAD~CII~NT
. ~
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±l` ; ii~~..r:-3.+.~d~_:':~G"~-~ii y 2 f i_ .:j,'~- ~h : ~ 'V~~~.~eo~~'~..~'cs,h1Y, •`3`~t7 ~.;^o'~f t:7,.i~it~jp ~ ak~ -•;~s'i.`' i F-, =~-,~s~%t~'~
ri:~k+'~tre~ ' L_ r w~, .•ti~;x.3 _t. ':t v:....,. F,.
.t.~lis+v~S.sf.t'...lj. :1 ✓:~}.ei'_:~.C%%~C2:....^lt.i:.
. ~ Spokane WA 210,000 -
February-2006 x
. . . - ~ . . .fi
' • Wichita KS` • - ' s . ~ ' . . 350,000 ~ November-2008 ~ ' .
Chandler, AZ 240,000 May - 2001
Cincinnati OH • ~ ' ~ - : ' ~ ~ . 350,000 April-2003 '
. Durham Region ON ~ . • - . ' ' . 530,000 ~ November-2002
Fairfax County VA~•~ 1,000,000 . August-2001 ~
~ ..New Castle County OE 500;000" = December-2007 ,
• Riverside, CA ' - , • . 300,000 Odober-2002 ~
3.13.2.510lemonstrated Technical Competence and Performance -
PSC has a track record of helping cities and counties to increase their service levels, expand the use of
innovative technologies and increase collections on a risk-free basis by obtaining payment exclusively ~
~ 3-14 02009 Public Safety Corporation>
,
.
City of Spokane Valley, WA . Section 3 ~
Contract To Administer City Security Alarm Program Management Proposal ,
- i
from the revenues we help generate. Based on our prior experience, we at PSC are confident that the
City of Spokane Valley can expect the Security Alarm Program Administration to generate over $100,000 -
in revenue using its proposed new alarm ordinance and, most importantly, reduce false alarms. CryWolf ~
clients have benefitted from false alarm reductions of 40%, 50%, 60% and more. These successes have
I°
been achieved in all size programs. ~
PSC has provided similar administration services to the City of Louisville and Jefferson County, Kentucky
(combined population 690,000). Since 2004. Louisville's program has helped the City and County
dramatically reduce the number of false alarms by 60% annually. -
. _ _
'City ~ ~ o f Louisvi tl e - .son <'Co
~and Jeffe r
unty~~`Kentuc :,690~000
.k11.{P. P..
, . . . . - . _ . t.., ~ . , ::}._-~.t:i'~r~. a. _ _ `d. . _ • . ~ ~~,t'_^: .'i.... <.."~':,"-';:t _rJ';v..:. . , i
' • ~ , ' ~ , ~S!- .'1 - ,~~,-`..~r•a•F,.'~ :r.~` ' "'r 'R'^ .•ti".'nf~ ' 1;. .;.~'S..~,'. ~ .~i ~
, ~ • • • r ' 'ry.f• y9 . ~ ,3♦'~ •'i:~" r Y •1 ~ ~ f i q,, y.~:.` e~ ~n~y• ~ y~ .1;~ r 1
MetrIcs~. sBefore'CryWolf;•
♦ •b'!~t°~~J~` T,
~ fi ~ a'•
. I
Number of False Alarms 40,000 16,500
Annual False Alarm Revenue 0 $ 665,000
~I
Collection Rate _ 0 80%
Ifl
In 2006, PSC implemented a similar False Alarm Reduction program for the City of Spokane, Washington .
F i
(population 210,000). As shown in the following table, in two years significant progress was achieved.
alse alarms per day fell over 65/o from 19 calls per day to just 6. ,
7I~ ~ku.: + rL R• - ' 4 • ~ne+y i' ~N ~~L<'h 7• , ~ n~ ..=.-2.'. L, . t' " a
, - t•. t •5.'"' :G_`, .kv C;~.j0.~-:;~~.
Gty. of S~okane P_f-astiin g `O~ O y`~O,yooo ' 4~ '.~~!~;~~~i~~itC~Y~d=~ ~+K ~.h. i~~+vr"~[:~`1M1+t,'aF~'.~~" ~yr~^ ~~}I{~- y~'~'•'h' C 4'~.f'`?~,!}„.l~khS~
p. ~ . c p p. . ~ ~ ~ ~
. p . . re _ • ~ : . • : ~p ~ 1. e ,y R;~~ t-.~.h• M T.t J' t•,. • .tr~„~.iY . . _ i,. i . ~ a ~`E+
_7~>~^;; u ~ w •'y~2'"' - ,rst i ' '~t: ~ I
'~.\•y~(f.r. ..w . ' .r - .~i~R. i . ~1.~~~ ~+~~•..'1 e i~ 4.~i F ~4'•y ~ ~ if~~t~~_sa. j
~1= il_:~ wT.~~r•~~;~_1~:.~7 _ rlT~:t•". . `a..1t~:.~fG:. ..lK:_. "~.L~N ' ic;[•~lr ~~:i .f..-n• 1
. . r' _ ~•J ••'?.t' `-r.~,~~..~J,H~t"o.n~ .~i".;,r~R~;~}ae~,~if` ' .'seaL.s':i1~;~^rr~'r``'•^-:::'2...t~:~•x~-^*t•'~..":~'T~,` s' ~r.'S.'t:.~~w~:~~'~.';v~r`'.,,+.«..i~ ~i.
' '_t~" i,. .,+1`: a~v w_ = ~,n .uaiti. ~ v"•, ~ti;S„~-,~..~~.r4.
' " . .-on: _ _.~..i;} r ~ ~ ,t-;f; ,~t . ~ _ w:~.;2; K*„e Y.w~. ,ti~ 1~.s.. . ' . ~ • n.~r•'?Cry . r,F'. _f ,
i~.; ~ ♦.'.•:.~t ~y4~ =r
Metrics~: Bef
Afte
Wolf~:~~,..::::a.>:
- - -
Number of False Alarms 6,800 2,250 ~
~
. r+
Annual False Alarm Revenue 0 $ 410,000 0
'D
Collection Rate 0 92% 0
r_--~
In 2008, PSC was selected by the City of San Luis Obispo, California to enhance an alarm program
operated by another vendor. Again the results were dramatic. As shown below, false alarms have been I N~
re duce d over 5 0% w hi le maintaining a so li d co l lection rate o f 9 0%. ~i 3 i
, m
' i~. _ - _ ;p - 'l,~ ' .i'~z y~ " fr.•»Ki~ ':'z`•:~ ~ ' :'s. •r' ^ , ~ N
+Y r ' - "J^• k I~-S: .r~` • 't _ ' ; !J 2;.~ .8_~'..- ^.~i
C~` of Sa LUiYiS' i,.~ _ t• I i: , rf'~S~'~ ,a'' ~ .q ,.y4':.;r F• 5~_ - f. qr* .;q_.Yl: _
~ ri s•.O .:Ca lifor'nia o . ~44 000 ~r~;~.~.r:_;~r s 4r,,.; ~ .~n, ~ ~W•~ Y..•,. . ~ •.z~~~~p : T.._ ~
. P P R
' . 's i . :G".~~;h•.'.u:'. _ , ~ . . ;t~~ %~r ` ~ ~f'r_ ,;at. ~ :
. . . . . . ~i: . .'f:- _ . •~i~:.-I= ` .h`•'.• ,~r. = Z ..itu:-a.L', 1.•35 4 . :n.
. ~ . , • ' a' 'i• '.ti., r_ c.'~.~'1'~'~«~' •z:' ~x ~t- _ ' iti '..;1: :ur _ i...-~:~, _ ' '
, ~ 1 • •tii'• •~.lQ..'1-r~A ~I;~i `•~y.: tt'+~d!.i,s~'r ..!'~~•t_~~~-+''. 'q'i~.' ~~jr.v~t~'`!?[:~~G:~r:`
ra;'~ • _;1..;•: ^C a 5•''~ • _ ::i~-v 'T•t !,•F...rs' .
. ~ . . Metrics . . , , ~ ~~r:.~', =~,,~,s~-:;-~•> :•Before::Cry_WoIf~;3,.~:,::,,T;~;'~' :~,~.,:'~~-v_•~=3_:~~; After CrylNolf.~
. . , ~ . _ . . .
Number of False Alarms 21330 1,043 ~
Annual False Alarm Revenue $ 60,000 $104,000 4
~
Collection Rate 75% 90% _ o
~
. i,..
4
;
P (
02009 Public Safety Corporation 3-15
.
Section 3C City of Spokane Valley, WA Management Proposal Contract to Administer City Security i4larm Program
Technical competence and a track record of performance are cornerstones for a successful alarm billing
services project. Nationwide there are numerous examples of agencies in different parts of the U.S.
recognizing PSC's solid performance and recommending CryWolf and our a(arm services to neighboring
agencies. Sample states where PSC is the largest provider of false alarm solutions include:
• California -16 Agencies • Colorado - 8 Agencies • Florida - 20 Agencies
• North Carolina -12 Agencies • Texas -17 Agencies
The high quality of our technology and service is highlighted by the fact that CryWolf serves multiple
agencies in 25 of the 30 states where we have clients.
33.3.6Associations and Affiliations r-
We are proud of our many trade association and affiliation relationships which support our mission to -
assist cities and counties in reducing false alarms. We take our role in the industry above and beyond
the offering of our solutions. It is important to us to keep up with the issues and trends that affect the alarm industry. Our clients are active in these organizations as well, and we believe participation in .
these associations is a testament to our commitment and involvement to the alarm industry.
,
, • False Alarm Reduction Association (FARA) - PSC (CryWolf) is the only Contractor represented on ~
the FARA Board of Directors • California Chiefs of Police
• Security Industry Alarm Coalition (SIAC)
• International Association of Chiefs of Police (IACP) .
• Nationa) Sheriff Association (NSA)
• Canadian Association of Chiefs of Police (CACP) Y
.f
~ 3-16 02009 Pubtic Safety Corporation :
r
.
City of Spokane Valley, WA Section 4
Contract To Administer City Security Alarm Program . Cost Proposal
4. Cost Proposal -
Public Safety Corporation (PSC) has a long and successful track record of helping cities and counties
increase their service levels, reduce false alarms and increase revenue collections on a risk free, "self-
funded" basis. The following sections describe our proposed fee structure to administer the City of '
Spokane's Security Alarm Program.
4.A Proposed Costing Method
The RFP mandates that proposing firms derive their fees exclusively from the false .alarm revenue
received and requests at least one bid on a"Revenue Sharing" basis.
Pricing Method Based on our analysis of the potential Spokane Valley Security Alarm Program revenue using a new fee .
~ structure similar to the City of Spokane, and projected Program costs, we propose a single, 100%
~ revenue sharing approach. In order to provide a simple method to administer, PSC proposes to be
compensated for its services by receiving thirty-two ( 32% ) percent of the registration and false alarm-
~ related fees, fines and penalties collected on behalf of the Spokane Valley Security Alarm Program.
This percentage is based on several assumptions: ,
• The Ordinance fee/fine schedules remain in substantially the same form as currently proposed . in the Spokane Valley Ordinance No. 03-070 previously provided to PSC; • The City applies a fair, but firm approach to appeals resulting in alarm fines being generally
upheld on appeal;
• The City actively supports enforcement of the Ordinance, including the proactive collection of all
fine amounts owed. 4.13 Identification of Costs For the provision of all services and technology outlined in this proposal, PSC proposes to obtain payment
exclusively from the collected revenues PSC helps generate. There will be no upfront systems development,
licensing, conversion, equipment, travel or other costs. PSC will purchase, configure, install, and customiie
everything PSC needs to provide the Security Alarm Tracking and Billing Services described in this proposal.
PSC proposes the following collection and payment transfer procedure which we have used successfully
~in many jurisdictions.
All alarm fee and fine collections mailed to the Alarm Program will be directed to a corrimercial bank
lockbox and deposited in a dedicated false alarm bank account ("Alarm Account") to be established at a
mutually approved Commercial Bank. Online and any walk-in payments will also be directed to a central
False Alarm Reduction Account.
At the beginning of each month, PSC will reconcile all amounts deposited in the alarm account during
the previous month and provide the City of Spokane Valley with an invoice showing the fee calculation ,
~
02009 Public Safety Corporation 41 ~
i~
Section 4 City of Spokane Valley, WA ~
Cost Proposal , Contract to Administer City Security Alarrri Program
and supporting bank reconciliation. Only City authorized citizen and business refunds, third-party credit ~
card processing charges (less any City authorized convenience fees), third-party collection charges (if
any), and City of Spokane Va11ey designated-bank fees will be paid from gross program receipts'before
revenue sharing is calculated.
Once the invoice is approved by the City, the bank would be authorized to issue transfers, e.g. ACH ~
transfers, to the City of Spokane Valley and to PSC for the proposed revenue share amounts.
,
43.1 Assumptions
,
,
This percentage is based on several assumptions: ~
<< T
• That the City of Spokane Valley adopts a new Ordinance that is the same as the City of Spokane,
which includes the permitting fees as is currently enforced for the City of Spokane;
• That the fee and fine structure provided (without the court costs) as is outlined in Ordinance No. 03-
070 remain the same or higher.
• The City applies a fair, but firm approach to appeals resulting in alarm fines being generally uphe(d
on appeal;
„
• The City actively supports enforcement of the Qrdinance, including the proactive collection of all fine _
amounts owed.
t. ,
,
~ 42 02009 Pubtic Safety Corporation
■
CITY OF SPOKANE VALLEY
Request for Council Action
Meeting Date: 09-15-09 City Manager Sign-off:
Item: Check all that apply: ❑ consent ❑ old business ❑ new business ❑ public hearing
❑ information 0 admin. report ❑ pending legislation AGENDA ITEM TITLE: Character Counts
GOVERNING LEGISLATION:
PREVIOUS COUNCIL ACTION TAKEN:
BACKGROUND: Mayor Munson will introduce the concept of "Character Counts."
OPTIONS:
RECOMMENDED ACTION OR MOTION:
BUDGET/FINANCIAL IMPACTS:
STAFF/COUNCIL CONTACT: Mayor Munson
ATTACHMENTS:
CITY OF SPOKANE VALLEY
Request for Council Action
Meeting Date: September 15, 2009 City Manager Sign-off:
Item: Check all that apply: ❑ consent ❑ old business ❑ new business ❑ public hearing
❑ information 0 admin. report ❑ pending legislation
AGENDA ITEM TITLE: Council External Committee Reports
GOVERNING LEGISLATION:
PREVIOUS COUNCIL ACTION TAKEN:
BACKGROUND: City Councilmembers serve on various local and/or regional
committees. The purpose of this item is if any committee or board that Council is
involved with has significant policy questions that are being posed and which
need Council feedback, this is the opportunity for Council to gather that feedback
so that a Council position could be registered on any given item.
OPTIONS:
RECOMMENDED ACTION OR MOTION:
BUDGET/FINANCIAL IMPACTS:
STAFF/COUNCIL CONTACT: Councilmembers
ATTACHMENTS:
DR.AFT
ADVANCE AGENDA
For Planning Discussion Purposes Only
as of September 10, 2009; 10:00 a.m.
Please note this is a work in progress; items are tentative
To: Council & Staff
From: City Manager
Re: Draft Schedule for Upcoming Council Meetings
Septem6er 22 2009, Formal Meetine Format 6:00 u.m. [due date Mon, Sept 14[
1. BUDGET HEARING: 2010 Budget - Ken Thompson (10 minutes)
2. Consent Agenda: Payroll, Claim Vouchers, Minutes (5 minutes)
3. Second Reading Proposed Property Tax Levying Ordinance - Ken Thompson (5 minutes)
4. Second Reading Proposed Property Tax Confirmation Ordinance - Ken Thompson (5 minutes)
5. Second Reading Proposed False Alarm Ordinance - Cary Driskell (10 minutes)
6. Second Reading Ordinance Amending Hearing Examiner Rules of Procedure -M.Connelly (10 minutes)
7. First Reading Proposed 2010 Budget Ordinance - Ken Thompson (15 minutes)
8. First Reading Proposed Ordinance Finding Substantial Need - Ken Thompson (15 minutes)
9. Motion Consideration: Alarm Contract Award - Rick VanLeuven (10 minutes)
10. Motion Consideration: Pines/Mansfield Project Change Order Approval - Steve Worley (10 minutes)
11. Admin Report: Department Highlights and Work Plan for 2010 - Mike Jackson (30 minutes)
12. Coutlty Contracts Presentation - Morgan Koudelka (30 minutes)
13. Info Only: Deparhnent Reports [*estimated meeting: 155 minutes]
September 29, 2009, Studv Session Format, 6:00 p.m. [due date Mon, Sept 211
Action Items:
1. Second Reading Proposed Ordinance Finding Substantial Need - Ken Thompson (15 minutes)
2. First Reading Proposed Ordinance Amending Cable - Cary Drisketl (15 minutes)
Non-action Items: 3. Aquatics Contract - Mike Stone (15 minutes)
4 Maintenance Contract - Mike Stone (15 minutes)
5. Council External Committee Reports - Councilmembers (10 minutes)
6. Preliminary Legislative Agenda - Dave Mercier (10 minutes)
[Total Meeting: 80 minutes]
October 6, 2009, Studv Session Format, 6:00 p.m. [due date Mon, Sept 281
Action Items:
. 1. Second Reading Proposed Ordinance Code Amendment CTA-0 1-09 - Karen Kendall (15 minutes)
2. Emergency Resolution and Mofiion, Contract Snow Removal - Neil Kersten (15 minutes)
3. Motion Consideration: Aquatics Contract - Mike Stone (10 minutes)
Non-action Items:
4. Residential Lighting - Christina Janssen (20 minutes)
5. Fall Batch Code Amendments (includes ADU & Ord 08-006)- Tavis Schmidt (20 minutes)
6. Council External Committee Reports - Councilmembers (10 minutes)
- [Total Meetiog: 90 minutes]
Draft Advance Agenda 9/10/2009 9:54:38 AM Page 1 of 3
October 13, 2009, Formal Meeting Format 6:00 p.m. [due date 1V.Ion, Oct 5]
1. Consent Agenda: Payroll, Claims, Minutes (5 minutes)
2. Second Reading Proposed Ordinance Adopting 2010 Budget - Ken Thompson (S minutes)
3. Second Reading Proposed Ordinance Amending Cable - Cary Driskell (10 minutes)
4. Motion Consideration: Mayoral Appointment for Planning Commission Vacancy -Mayor Munson (10 minutes)
5. Motion adopt 2010 Legislative Agenda - Mayor Munson (10 minutes)
6. Admin Report: GSI Presentation of Marketing plan for the SARP - Robin Toth
7. Admin Report: Comp Plan Quarterly Update - Greg McCormick (10 minutes)
8. CTA 05-09 Amendment - Mike Basinger (20 minutes)
[*estimated meeting: 70 minutes]
October 20, 2009, Studv Session Format, 6:00 u.m. [due date Mon, Oct 121
Non-actioa Items:
1. ICMA Law Enforcement Study Discussion (confirmed) - Dave Mercier (90 minutes)
2. Report on Amending 2009 Budget - Ken Thompson (15 minutes)
3. Proposed Resolution Adopting Fee Schedule - Ken Thompson (10 minutes)
4. Council Externa( Committee Reports - Councilmembers (10 minutes)
[Total Meeting: 125 minutes]
October 27 2009, Formal Meeting Format 6:00 p.m. [due date Mon, Oct 191
1. PUBLIC HEARING: Amend 2009 Budget - Ken Thompson (10 minutes)
2. Consent Agenda: Payroll, Claim Vouchers, Minutes (5 minutes)
3. First Reading Proposed Ordinance CTA 05-09 - Mike Basinger (15 minutes)
4. Motion Consideration: Park Maintenance Contract - Mike Stone (10 minutes)
5. Related Court Services Study - Morgan Koudelka, Anne Pflug of Wa Dept of Commerce (45 minutes)
[*estimated meeting: 85 minutes]
November 3, 2009, Tentative No Meeting (election niiiht)
November 10, 2009. No Meetine, Council Attends NLC, San Antonio Nov 10-14
November 17, 2009, FormallV.ieetinLy Format 6:00 p.m. [due date Mon, Nov 9]
Pr•oclamation: Hunger and Homelessness Awareness Week
1. Consent Agenda: Payroll, Claims, Minutes (5 minutes)
2. First Reading Proposed Ordinance to Amend 2009 Budget - ZCen Thompson 0 minutes)
3. Second Reading Proposed Ordinance CTA 05-09 - Mike Basinger (10 minutes)
4. Motion Consideration: Court Services Alternative Analysis - Morgan Koudelka (30 minutes)
[*estimated meeting: 55 minutes]
November 24, 2009, No MeetinLF, Thanksgiving Week
December 1, 2009. Studv Session Format, 6:00 a.m. [due date Mon, Nov 231
Action Items:
1. Second Reading Proposed Ordinance to Amend 2009 Budget - Ken Thompson (10 minutes)
Non-action Items:
2. Council External Committee Reports - Councilmembers
[Total Meeting: minutes]
December 8, 2009, Formal Meeting Format, 6:00 p•m• [due date Mon, Nov 301
1. Consent Agenda: Payroll, Claims, Minutes (5 minutes)
[*estimated meeting: minutes]
Draft Advance Agenda 9/10/2009 9:54:38 AM Page 2 of 3
Decem6er 15, 2009. Studv Session Format, 6:00 p.m. [due date Mon, Dec 7]
Action Items:
1. Mayoral Appointments to Planning Commission - Mayor Munson (15 minutes)
2. Appointments of Councilmembers to Various Committees - Mayor (20 minutes)
Non-action Items:
3. Council External Committee Reports - Councilmembers (15 minutes)
[Total Meeting: 50 minutes]
December 22, 2009, No MeetinLy. Christmas week
December 29, 2009, Formal Meeting Format, 6:00 p.m. [due date Mon, Dec 21
]
1. Consent Agenda: Payroll, Claims, Minutes (5 minutes)
[*estimated meeting: minutes]
Januarv S. 2010 Studv Session Format, 6:00 p.m. [due date Mon, Dec 28
Action Items:
1. Council officer elections (20 minutes)
Non-action Items:
2. Council External Committee Reports - Councilmembers
[Total Meeting: minutes]
Saturday, Jan 9, 2010: Tentative Winter Retreat (Special Meetine)
CenterPlace Conference Room 9 a.m. - 3 p.m. OTHER PENDING AND/OR UPCOn'IIlNG ISSUES/MEETINGS:
ADA Plan -
Affordable Housing Participation
Alternative Analysis (contracts)
City Center Report to Council
City Hal1 Sales Purchase Agreement
Comp Plan Qrtrly Update (Jan, April, July, Oct)
Concurrency
Continuity of Operations for Pandemic (COOP)
Addendum
Court Services Alternative Analysis
Development Agreement Ord 09-015 exp 2-26-2010 East Gateway Monument Structure #
Firearms Code Amendments - Cary Driskel l
Impact Fee Request Central Valley School District
LeYipol Policies - Police Dept
Lodging Tax
Northeast Housing Solutions City Membership #
Overweight/over size vehicle ordinance (2009)
Stimulus, Phase 2
Strategic Transp. Financial Plan - Dave Mercier
Street Standards (and UDC Title 24)
Transportation Benefit Dist (2009) a. Establish ord.; (b) set public hearing; (c) draft resolution; (d) ballot language
Transportation Lnpacts
Use Agreement (Cary Driskell)
Water rights
= Awaiting action by others; doesn't allow for time for public comments]
Draft Advance Agenda 9/10/2009 9:54:38 AM Page 3 of 3
S c~ane
oValle ~
Y 11707 E 5Prague Ave Suite 106 ♦ Spokane Valley WA 99206
509.921.1000 ♦ Fax: 509.921.1008 ♦ cityhallCspokanevalley.org
Memorandum
To: City Council Members; David Mercier, City Manager
From: Michael D. Stone, CPRP, Director of Parks and Recreation
Date: September 9, 2009
Re: Contract Updates
2010 Park Maintenance Contract Update:
Currently these services are being provided by Senske Lawn & Tree Care and
their contract expires December 31, 2009. Staff is in the process of developing a
"bid package" for the park maintenance services for the Parks and Recreation
Department Because of the two types of work involved with this contract, the
decision to formally bid these services rather than deal with two separate
contracts has been made. It is anticipated that the bid package will be
advertised publicly beginning September 18. There will be a pre-bid tour to
familiarize potential bidders with our parks and facilities. We anticipate opening
bids on October 9. Staff will be bringing a contract recommendation forward for
approval on October 20. The term of this contract will be for one year with six
one-year renewals as was discussed with the City Council recently.
2010 Aquatic Contract Update:
Similar to the process used by the City in 2005, a Request for Proposals has been
prepared for the Operation, Maintenance and Programming of Aquatic Facilities
for the three outdoor swimming pools. Currently these services are being
provided by the YMCA and their contract expires December 31, 2009. This RFP
will be available for interested parties beginning September 11. Proposals are
due on September 25. Staff will be reviewing the submitted proposals through a
selection process. Staff will be bringing a contract recommendation forward for
Council consideration on October 6. The term of this contract is proposed to be
one year with four one-year renewals.
If you have any questions or need additional information please let me know.
Thank you.